CN102611807A - Missed call processing method - Google Patents
Missed call processing method Download PDFInfo
- Publication number
- CN102611807A CN102611807A CN2012100597390A CN201210059739A CN102611807A CN 102611807 A CN102611807 A CN 102611807A CN 2012100597390 A CN2012100597390 A CN 2012100597390A CN 201210059739 A CN201210059739 A CN 201210059739A CN 102611807 A CN102611807 A CN 102611807A
- Authority
- CN
- China
- Prior art keywords
- missed call
- seat
- missed
- processing method
- plateform system
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Abstract
The invention relates to a missed call processing method, which includes the following steps: firstly, receiving missed calls and generating records of missed call tracks in a seat platform system; secondly, transmitting prompt information by the seat platform system, executing missed call callback service, wherein the seat platform system is used for receiving various information of the missed calls and storing the same, automatically generating prompt information to inform operators of operating callback service for the missed calls. By generating a reservation task mechanism by missed call tracks, so that the system can record the missed calls of users automatically and assign the missed calls to appointed seat personnel, the seat personnel can process reservation task conveniently and fast by various ways, contact tracks of services can be recorded and user satisfaction degree is improved.
Description
Technical field
The present invention relates to a kind of missed call processing method, belong to communication technical field.
Background technology
At present; In telecommunications industry; The line is busy or next ring unanswered's the situation that causes when the client dials the customer service phone, usually to run into the customer service seat; These do not have the call track of the conversation of successful connection not carry out record through system usually, thereby the return visit that can not in time carry out modes such as phone, note to these clients is handled.Generally speaking; This type of call track can only manually be added up according to the form of form through the ivr platform at present; And need after manual work is added up, could confirm whether need pay a return visit processing, this processing mode might let the client that the satisfaction of service is reduced.
Summary of the invention
The present invention is directed to prior art processing missed call needs manually-operated deficiency, and a kind of missed call processing method of call track of automatic record missed call is provided.
The technical scheme that the present invention solves the problems of the technologies described above is following: a kind of missed call processing method specifically may further comprise the steps:
Step 1: receive missed call, generate the record of missed call track at the seat plateform system;
Step 2: the seat plateform system sends information; Carry out missed call and pay a return visit service; Said seat plateform system is used to receive the various information of missed call and preserves, and generates the information alert automatically missed call is paid a return visit service operations.
The invention has the beneficial effects as follows: the present invention generates precontract task mechanism through the missed call track, can make system write down client's missed call automatically, and be automatically assigned to the seat personnel of appointment; Seat can adopt multiple mode to handle precontract task easily and efficiently; And the contact trace of record service; Improved CSAT.
On the basis of technique scheme, the present invention can also do following improvement.
Further, step 1 specifically may further comprise the steps:
Step 1.1: the seat plateform system loads Sampling Strategies; To the target data object, carry out automatic sample data extraction work, in whole extraction process; Can adjust immediately if strategy changes, system will use up-to-date strategy automatically in follow-up processing procedure;
Step 1.2: the seat plateform system receives missed call, automatically the metered call track.
Further, step 2 specifically may further comprise the steps:
Step 2.1: automatically the missed call call track is recorded in the seat plateform system through the IVR platform interface;
Step 2.2: the seat plateform system is carried out the interface through task and is sent information, and other pays a return visit service to missed call prompting operation, the various information of the automatic recording missed calls of seat plateform system and return visit information.
Further, the information described in the said step 2.2 is voice, note or multimedia message.
The present invention has not realized, when not logging on, the coming off duty system automatically call track of record missed call busy when telephone line through take over the affair ivr interface based on the generation of storing process, and this type of call track is generated the missed call precontract task according to the phone manager corresponding with it.Make phone manager seat through the missed call task handle the interface convenient, fast, visiting client is carried out the operations such as voice return visit, message reply of the very first time intuitively, efficiently.When improving phone manager seat operating efficiency, improved CSAT.
Description of drawings
Fig. 1 is the flow chart of the embodiment of the invention 1 described missed call processing method;
Fig. 2 is the sketch map of the IVR plateform system interface of the embodiment of the invention 1 described missed call processing method;
Fig. 3 is the execution surface chart of the embodiment of the invention 1 described missed call processing method.
Embodiment
Below in conjunction with accompanying drawing principle of the present invention and characteristic are described, institute gives an actual example and only is used to explain the present invention, is not to be used to limit scope of the present invention.
Like Fig. 1,2, shown in 3, the embodiment of the invention 1 described missed call processing method has been used this Sampling Strategies mechanism and has been accomplished the extraction of sample data and the application of extraction of example strategy in the outgoing call management system.
On stream, mainly divide following steps to accomplish:
Step 1: use sql procedure exploitation missed call stored-procedure interface; The interface input parameter comprises information such as contact serial number, caller ID, time of contact, recording file path, and output parameter is that successfully fail (0,1); 0 represents successfully, 1 representative failure;
It is busy or seat does not log on, during the quitting time, use IVR platform database subscriber authorisation directly to call not connect stored-procedure interface to carry out data and write the missed call record sheet that step 2:IVR voice flow platform runs into seat;
Step 3: backstage crontab calls shell program timing scanning missed call record sheet, when finding to have newly-increased data; Call and generate the missed call task program,, the seat of appointment is produced precontract task, generate task program and use shell routine call storing process to realize according to client and seat job number attaching relation;
Step 4: after task generated, the phone manager can check the precontract task tabulation through workbench missed call precontract task list, can carry out precontract task and handle operation, and the task management module is used the J2EE technological development;
Step 5: use foreground js to call activex voice control and realize the voice exhalation, use java routine call note to send the tuxedo service and send note.
The above is merely preferred embodiment of the present invention, and is in order to restriction the present invention, not all within spirit of the present invention and principle, any modification of being done, is equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (4)
1. a missed call processing method is characterized in that, specifically may further comprise the steps:
Step 1: receive missed call, generate the record of missed call track at the seat plateform system;
Step 2: the seat plateform system sends information, carries out missed call and pays a return visit service.
2. missed call processing method according to claim 1 is characterized in that step 1 specifically may further comprise the steps:
Step 1.1: the seat plateform system loads Sampling Strategies, to the target data object, carries out automatic sample data extraction work;
Step 1.2: the seat plateform system receives missed call, automatically the metered call track.
3. missed call processing method according to claim 1 is characterized in that step 2 specifically may further comprise the steps:
Step 2.1: automatically the missed call call track is recorded in the seat plateform system through the IVR platform interface;
Step 2.2: the seat plateform system is carried out the interface through task and is sent information, and other pays a return visit service to missed call prompting operation, the various information of the automatic recording missed calls of seat plateform system and return visit information.
4. missed call processing method according to claim 1 is characterized in that, the information described in the said step 2.2 is voice, note or multimedia message.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2012100597390A CN102611807A (en) | 2012-03-08 | 2012-03-08 | Missed call processing method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2012100597390A CN102611807A (en) | 2012-03-08 | 2012-03-08 | Missed call processing method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102611807A true CN102611807A (en) | 2012-07-25 |
Family
ID=46528956
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2012100597390A Pending CN102611807A (en) | 2012-03-08 | 2012-03-08 | Missed call processing method |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102611807A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107645614A (en) * | 2016-08-26 | 2018-01-30 | 平安科技（深圳）有限公司 | Based reminding method and system are exhaled in failure |
| CN108712580A (en) * | 2018-05-10 | 2018-10-26 | 我要家网络科技有限公司 | A kind of orientation clawback on-line consulting no-charge call system |
| CN112449061A (en) * | 2021-02-01 | 2021-03-05 | 北京健康之家科技有限公司 | Outbound task allocation method and device, computer equipment and readable storage medium |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US4788715A (en) * | 1986-10-16 | 1988-11-29 | American Telephone And Telegraph Company At&T Bell Laboratories | Announcing waiting times in queuing systems |
| US4881261A (en) * | 1988-06-29 | 1989-11-14 | Rockwell International Corporation | Method for predictive pacing of calls in a calling system |
| US5181236A (en) * | 1990-09-25 | 1993-01-19 | Rockwell International Corporation | Automatic call returning method for call distributor with message record capability |
| CN1882019A (en) * | 2005-06-17 | 2006-12-20 | 中兴通讯股份有限公司 | Method for call center realizing active callback and its active callback system |
| CN101383984A (en) * | 2007-12-12 | 2009-03-11 | 中国移动通信集团广东有限公司 | Artificial service system and method for call center |
| CN102196388A (en) * | 2010-03-12 | 2011-09-21 | 宏碁股份有限公司 | Callback method of missed call |
-
2012
- 2012-03-08 CN CN2012100597390A patent/CN102611807A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US4788715A (en) * | 1986-10-16 | 1988-11-29 | American Telephone And Telegraph Company At&T Bell Laboratories | Announcing waiting times in queuing systems |
| US4881261A (en) * | 1988-06-29 | 1989-11-14 | Rockwell International Corporation | Method for predictive pacing of calls in a calling system |
| US5181236A (en) * | 1990-09-25 | 1993-01-19 | Rockwell International Corporation | Automatic call returning method for call distributor with message record capability |
| CN1882019A (en) * | 2005-06-17 | 2006-12-20 | 中兴通讯股份有限公司 | Method for call center realizing active callback and its active callback system |
| CN101383984A (en) * | 2007-12-12 | 2009-03-11 | 中国移动通信集团广东有限公司 | Artificial service system and method for call center |
| CN102196388A (en) * | 2010-03-12 | 2011-09-21 | 宏碁股份有限公司 | Callback method of missed call |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107645614A (en) * | 2016-08-26 | 2018-01-30 | 平安科技（深圳）有限公司 | Based reminding method and system are exhaled in failure |
| CN108712580A (en) * | 2018-05-10 | 2018-10-26 | 我要家网络科技有限公司 | A kind of orientation clawback on-line consulting no-charge call system |
| CN108712580B (en) * | 2018-05-10 | 2020-08-11 | 我要家网络科技有限公司 | Directional callback online consultation free conversation system |
| CN112449061A (en) * | 2021-02-01 | 2021-03-05 | 北京健康之家科技有限公司 | Outbound task allocation method and device, computer equipment and readable storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| EP2111028B1 (en) | Requesting confirmation of a communication handling rule change | |
| US11095773B2 (en) | Coaching in an automated communication link establishment and management system | |
| US8781094B2 (en) | Contextual call routing by calling party specified information through called party specified form | |
| US8265248B2 (en) | Techniques for transfer error recovery | |
| US9258423B1 (en) | Contextual lead generation in an automated communication link establishment and management system | |
| US8793311B2 (en) | Multi channel, automated communication and resource synchronization | |
| US8948372B1 (en) | Contextual lead generation in an automated communication link establishment and management system | |
| US20100135472A1 (en) | Automated voice mail communication system | |
| JP5484972B2 (en) | Method and apparatus for executing a continuous telephone application when a call is disconnected | |
| US8391463B1 (en) | Method and apparatus for identifying related contacts | |
| CN102082882A (en) | Call management method and device and terminal | |
| CN102611807A (en) | Missed call processing method | |
| US9986076B1 (en) | Closed loop calling process in an automated communication link establishment and management system | |
| CN109831591A (en) | Method of calling, device and the terminal of call center | |
| US20180027117A1 (en) | Systems and Methods for Handling and Routing Incoming Communication Requests | |
| CN101472020B (en) | Method, device and system for implementing network telephone business | |
| US20230239402A1 (en) | Coaching in an automated communication link establishment and management system | |
| CN103124300B (en) | A kind ofly realize the method that instant messaging IM client binds SIP phone automatically | |
| US8908840B2 (en) | IVR recording continuity control | |
| US9876886B1 (en) | System and method for automatic update of calls with portable device | |
| CN108259433B (en) | Call queuing distribution method, system and server | |
| CN101931715B (en) | Customer service system and cross-platform monitoring method therein | |
| US11783246B2 (en) | Systems and methods for workforce management system deployment | |
| CN102104691A (en) | Real-time monitoring device and system and method for monitoring telephone operator in real time by using external terminal | |
| CN107277277B (en) | Call center interaction system and method |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C53 | Correction of patent of invention or patent application | ||
| CB02 | Change of applicant information |
Address after: 100085 Haidian District, Zhongguancun, South Street, No. 6,, building information, floor, No. 16 Applicant after: SI-TECH Information Technology Ltd. Address before: 100085 Haidian District, Zhongguancun, South Street, No. 6,, building information, floor, No. 16 Applicant before: Beijing Digital China SI-TECH Information Technology Co., Ltd. |
|
| COR | Change of bibliographic data |
Free format text: CORRECT: APPLICANT; FROM: BEIJING DIGITAL CHINA SI-TECH INFORMATION TECHNOLOGY LTD. TO: BEIJING SI-TECH INFORMATION TECHNOLOGY LTD. |
|
| C12 | Rejection of a patent application after its publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20120725 |