CN102340602B - Calling-back reminding system and method - Google Patents

Calling-back reminding system and method Download PDF

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Publication number
CN102340602B
CN102340602B CN201110366972.9A CN201110366972A CN102340602B CN 102340602 B CN102340602 B CN 102340602B CN 201110366972 A CN201110366972 A CN 201110366972A CN 102340602 B CN102340602 B CN 102340602B
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China
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calling subscriber
short message
service
remind
subscriber
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CN201110366972.9A
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Chinese (zh)
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CN102340602A (en
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马闽雄
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北京雅商天下信息咨询有限公司
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Abstract

The invention provides a calling user service oriented 'calling-back reminding' method for a 'calling-back reminding' service platform. The 'calling-back reminding' platform adopts an unstructured supplementary service data (USSD) communication reminding way and a short messaging service (SMS) data communication reminding way. A calling user customizes a 'calling-back reminding' service in real time or in advance, and a called user is not required to customize the 'calling-back reminding' service. The invention also provides a calling user service oriented 'calling-back reminding' system corresponding to the method for the 'calling-back reminding' service platform. Based on the system and the method, a mobile communication service provider can provide a series of practical services for mobile communication users to help the mobile communication users to timely get in touch with called parties, better service perception is provided, and function service charges are increased.

Description

Calling-back reminding system and method

Technical field

The present invention relates generally to the increased value service system in the communications field, more specifically, relate to a kind of calling-back reminding system and method, belong to electronic information technical field.The technical scheme the present invention relates to can be used for mobile communication application, also can apply for wire communication.

Background technology

At present, mobile communication technology has been applied to every field widely, for socio-economic development provides efficient service.The data of announcing in February, 2011 according to Ministry of Industry and Information, the popularity rate of China's mobile phone has reached 64.4 ones/hundred people.But but exist some problems in daily mobile phone uses: mobile phone facilitates convenient, can relate to the other side whenever and wherever possible, but also can have a little problems.

Except calling out normal on-state, in called subscriber's mobile phone communication, incoming call blocking, out of reach, network signal is not good, these several states of mobile phone shutdown account for cellphone subscriber 1/4 time.According to statistics, the line is busy or ring unanswered person accounts for all those who answer's 15%, be inconvenient to answer or rejection account for 3%, out of reach or there is no a signal account for 2%, mobile phone shutdown account for 5%, normal standby accounts for 75%.

For these problems, one of existing settling mode calling party repeats " wait for → repeatedly call attempt " this process, until relate to the other side.Be manually to write note to issue the other side and require to wire back in addition, but a lot of people do not want to take the trouble, particularly, in the driving situation, can't write note.

In prior art, there are " call reminding " a kind of like this technology and business." call reminding " is to serve for called.But, can't solve the problem of caller.

Chinese patent application CN200810087708X discloses a kind of method and device of call reminding short messages of being sent to terminal called by calling terminal, wherein this device provides the short message generation module, after at calling terminal, calling out terminal called, generate call reminding short messages according to the completion status of calling out, and sending module, for by calling terminal, to terminal called, sending call reminding short messages.Said method comprising the steps of: step 1, calling terminal is called out terminal called; Step 2, calling terminal generates call reminding short messages according to the completion status of calling out; And step 3, calling terminal sends call reminding short messages to terminal called.

Chinese patent application CN200710099009.2 discloses a kind of crosstalk reminding method, comprise: when called can't the connection, the prompting calling message, then preserve message and missed call information, and convert thereof into notification message and send to calledly, directly obtain incoming information by notification message after called start.

Although above-mentioned " call reminding " business can provide required service by the callee, also can't meet calling party's demand and impression.If the callee does not customize this business, the calling party can't realize contacting as early as possible callee's purpose.Along with the development of business, how to introduce new business and use impression for the user promotes, and the business increment income that increases thus operator has become one of new problem that mobile communication service provider faces.

Summary of the invention

In order to solve the problems of the prior art, patent applicant of the present invention has proposed a kind of " wire back and remind " technology and business.Based on this " wire back and remind " technology and business, the invention provides a kind of calling-back reminding system and a kind of telegram in reply based reminding method.

In the present invention, " wiring back and remind " is the calling subscriber, to run in the situations such as Home Network called subscriber shutdown, busy or out of reach, " wire back and remind " " wire back and remind " system that this technology and business support by providing after employing USSD intelligent menu consulting calling subscriber, then adopt the mode destination user prompter such as note to wire back.

In the present invention, the mode of destination user prompter, except note, can also be used multimedia message, or optionally uses the mode of note and/or multimedia message in different links.

" prompting of wiring back " technology and business comprise following advantage:

Sending the note destination user prompter by system for calling subscriber's " automatically " wires back: this situation happens occasionally, and the calling subscriber is more worried than the called subscriber, even if the called subscriber does not have customized " call reminding ", business can destination user prompter.

The calling subscriber can select the mode of saving worry most, the default note destination user prompter of each transmission automatically; Also can select at every turn, under the guiding of USSD intelligent menu, to select the different short message content preset to the called subscriber; If be unfamiliar with the called subscriber, the user also can select not send note and remind, and continues to dial called subscriber's phone.

Caller can be confirmed the information whether called subscriber has received the reply and reminded by returning short message.Caller can be dialed called subscriber's phone again.

" wire back remind " provided by the invention service class is like other incoming prompt services, but obvious difference is arranged, and this is two kinds of distinct business of character, incoming prompt service for to as if the called subscriber, called prior customization, freephone; The object of " prompting of wiring back " business service is the calling subscriber, and caller customizes in real time or in advance, Freephone.The service-user customization purpose of " wiring back and remind " is to avoid call attempt called subscriber's trouble repeatedly, gets in touch with as early as possible the called subscriber.Incoming prompt service customization purpose is not miss any one important phone.

Relation between them is: " wire back and remind " adopts USSD data communication and two kinds of data communication alerting patterns of SMS, and the SMS mode that call reminding just adopts, two service class are like but complementing one another, the service-user of " wiring back and remind " is active, be initiatively hurry to find the own people that will look for, and the call reminding user is passive type, be that fearness is busy or turned off oneself or out of reach is missed a very important phone.

No matter being telegram in reply note or electric leakage note, is all for the calling and called both sides get in touch as early as possible, and these two business are not mutually repulsive, therefore can need two business of call reminding and " wire back and remind " simultaneously." wire back remind " function is just arranged in caller, and in the called situation that incoming call reminding function also arranged, the callee can receive two notes.

In detail, this system and method for " wiring back and remind " provides the function abundanter than " call reminding ", can at least be achieved as follows function:

(1) the telegram in reply note is reminded:

After the caller outgoing call is busy or turned off, wires back and remind and can wire back to called transmission note destination user prompter.

(2) returning short message is reminded:

When the called note of receiving, system can send the receipt note to caller, and the prompting called subscriber has received note.

(3) personalized scene is selected:

Caller can be according to different circumstances, the note of selecting the user to set in advance at intelligent menu.For example, the note that sends to the called subscriber can be customized for " I am in a hurry and look for you, please fastly wire back ".

(4) self-defined scene signal language:

The user can customize the note of different scenes, after preset SMS, can on intelligent menu, show selection.The intelligent menu that the associated scenario operation can be reminded by telegram in reply is selected to arrange and is default.This function will further avoid the user to select corresponding scene in very busy, more improve intellectuality, automation and the customer care degree of telegram in reply reminding business.

(5) automatic do-not-disturb functionality:

The user can arrange in advance automatic alarm and scene note or close and do not remind, without each selection.

According to an aspect of the present invention, a kind of " wire back and remind " method of serving towards the calling subscriber in " wire back and remind " business platform is provided, described business platform comprises as lower node: SS7 signaling IAD, the SMS messaging IAD, the USSD IAD, the flow process Control Server, certification authority server, database server, safeguard monitor terminal, fire compartment wall, O-MSC/SSP, HLR, BOSS, SCP, T-MSC, and back-stage management server, above-mentioned each node all is connected with communication network and communicates by this communication network, described business platform adopts distributed structure/architecture, in this framework, each node processing is function independently, can independently expand, only need to increase the relevant treatment node during System Expansion and add the corresponding communicating route with respect to other nodes of this relevant treatment node with the identical mode of communication line mode according to same category node, and

Described " wire back and remind " method comprises the following steps:

(1) calling subscriber's outgoing call called subscriber;

(2), during calling subscriber's outgoing call called subscriber busy or when called subscriber's shutdown or out of reach, the calling subscriber receives the prompting that whether called subscriber is sent reminding short message;

(3) if the calling subscriber selects to send reminding short message, the calling subscriber carries out the self-defined editor of reminding short message content by note, USSD intelligent menu and/or self-service customer service website;

(4) calling subscriber sends described self-defined editor's result to " wire back and remind " business platform;

(5) in " wire back and remind " business platform, the reminding short message of described calling subscriber's definition is sent to the called subscriber; And

(6), when " prompting of wiring back " business platform receives the reception returning short message of called subscriber's transmission, send expression " prompting of wiring back " to the calling subscriber and send successful information in " wire back and remind " business platform.

Further, the calling subscriber in real time or the business service of " wiring back and remind " of customization in advance, and the called subscriber do not need customization, can receive calling subscriber's call-reminding.

Further, described " wire back and remind " business platform employing USSD data communication and two kinds of data communication alerting patterns of SMS and calling subscriber and called subscriber are mutual, and wherein the USSD data communication has the real-time higher than SMS data communication; Described USSD data communication is mutual by multi-level intelligent menu and calling subscriber, without IVR or other voice modes, whether send the telegram in reply reminding short message for seeking advice from the calling subscriber, the setting of scene and preset content is selected, preset to the relevant signal language of prompting calling subscriber, scene, and self-defined short message content.

Selectively, the group network topological structure of described business platform comprises: SS7 Link, MSC/SSP, SCP, HLR, MISC, ISMG/SMSC, USSDC, and service management terminal, this business platform be by SS7 Link and SCP, MSC/SSP, MISC and HLR system carry out mutual after, then by IP Link, CMPP and Short Message Service Gateway and use CMPP to carry out the mutual of USSDC and ISMG/SMSC.

Selectively, the calling subscriber can self-defining operation comprise one of following: automatically send default note destination user prompter at every turn; Selection under the guiding of USSD intelligent menu, according to different scenes, selects the different short message content preset to the called subscriber at every turn; If be unfamiliar with the called subscriber, can select to continue to dial called subscriber's phone; Calling subscriber oneself writes short message content or is selected short message content from default inventory.

Selectively, the calling subscriber can also choice for use the reminding short message content of acquiescence, and do not carry out self-defined or select short message content; Perhaps set in advance and close this destination user prompter function.

According to another aspect of the invention, a kind of " wire back and remind " system of serving towards the calling subscriber in " wire back and remind " business platform is provided, described business platform comprises as lower node: SS7 signaling IAD, the SMS messaging IAD, the USSD IAD, the flow process Control Server, certification authority server, database server, safeguard monitor terminal, fire compartment wall, O-MSC/SSP, HLR, BOSS, SCP, T-MSC, and back-stage management server, above-mentioned each node all is connected with communication network and communicates by this communication network, it is characterized in that:

Described business platform adopts distributed structure/architecture, in this framework, each node processing is function independently, can independently expand, only need to increase the relevant treatment node during System Expansion and add the corresponding communicating route with respect to other nodes of this relevant treatment node with the identical mode of communication line mode according to same category node

The group network topological structure of described " wire back and remind " system comprises SS7 Link, MSC/SSP, SCP, HLR, MISC, ISMG/SMSC, USSDC, and service management terminal, this business platform is after being undertaken alternately by SS7 Link and SCP, MSC/SSP, MISC and HLR system, again by IP Link, CMPP and Short Message Service Gateway and use CMPP to carry out the mutual of USSDC and ISMG/SMSC

Business service that described " wire back remind " system makes the calling subscriber in real time or customization in advance " is wired back and reminded ", and the called subscriber do not need customization, can receive calling subscriber's call-reminding.

Further, described " wire back and remind " business platform employing USSD data communication and two kinds of data communication alerting patterns of SMS and calling subscriber and called subscriber are mutual, and wherein the USSD data communication has the real-time higher than SMS data communication; Described USSD data communication is mutual by multi-level intelligent menu and calling subscriber, without IVR or other voice modes, whether send the telegram in reply reminding short message for seeking advice from the calling subscriber, the setting of scene and preset content is selected, preset to the relevant signal language of prompting calling subscriber, scene, and self-defined short message content.

Further, described " wire back and remind " system also comprises control system, this control system comprises as lower module: data statistics module, runnability administration module, authority management module, position administration management, and the security maintenance module, in described data statistics module, also comprise: master data statistical module, USSD traffic statistics module and SMS traffic statistics module.

Selectively, the calling subscriber can self-defining operation comprise one of following: automatically send default note destination user prompter at every turn; Selection under the guiding of USSD intelligent menu, according to different scenes, selects the different short message content preset to the called subscriber at every turn; If be unfamiliar with the called subscriber, can select to continue to dial called subscriber's phone; Calling subscriber oneself writes short message content or is selected short message content from default inventory.

Selectively, the calling subscriber can also choice for use the reminding short message content of acquiescence, and do not carry out self-defined or select short message content; Perhaps set in advance and close this destination user prompter function.

Selectively, it is characterized in that the calling subscriber utilizes is described " wire back and remind " system outgoing call called subscriber; During calling subscriber's outgoing call called subscriber busy or when called subscriber shutdown or out of reach, the calling subscriber receives the prompting that whether called subscriber is sent reminding short message; If the calling subscriber selects to send reminding short message, the calling subscriber carries out the self-defined editor of reminding short message content by note, USSD intelligent menu and/or self-service customer service website; The calling subscriber sends described self-defined editor's result to " wire back and remind " business platform; In " wire back and remind " business platform, the reminding short message of described calling subscriber's definition is sent to the called subscriber; And, when " prompting of wiring back " business platform receives the reception returning short message of called subscriber's transmission, send expression " prompting of wiring back " to the calling subscriber and send successful information in " wire back and remind " business platform.

This " prompting of wiring back " technology and business can effectively solve the calling subscriber can't get in touch with wait mood restless because of called subscriber's shutdown, busy (be inconvenient to receive calls and hang up) or out of reach, avoid repeatedly reattempt called subscriber's trouble of calling subscriber, get in touch with quickly the called subscriber, thereby improve the impression of calling and called conversation.Simultaneously, can effectively reduce taking of operator's inactive channel, improve greatly the service image of operator.

The meaning of promoting native system and business is to help the calling and called user to get in touch easily in time, exempt repeatedly the trouble that call attempt and self-editing note are brought, bring this network users and better serve impression, improve the logic of user job, be also another effective way that Operator Specific Service increases income simultaneously.

Based on said system and method, mobile communication service provider can provide a series of very practical services and business to mobile communication subscriber, help mobile communication subscriber to get in touch with in time the called party, better service-aware is provided, and increased function services expense income.

The accompanying drawing explanation

In accompanying drawing:

Fig. 1 shows the system architecture diagram according to an embodiment of " wire back and remind " of the present invention system;

Fig. 2 shows the System Expansion mode schematic diagram according to an embodiment of " wire back and remind " of the present invention system;

Fig. 3 shows the group network topological structure figure according to an embodiment of " wire back and remind " of the present invention system;

Fig. 4 shows primary clustering and the Solution Architecture figure according to an embodiment of " wire back and remind " of the present invention system;

Fig. 5 shows the signaling protocol according to an embodiment of " wire back and remind " of the present invention system;

Fig. 6 shows the short message interface agreement (adopting CMPP 3.0) according to an embodiment of " wire back and remind " of the present invention system;

Fig. 7 shows the note transacting business agreement according to an embodiment of " wire back and remind " of the present invention system;

Fig. 8 shows the USSD interface protocol (adopting CMPP 3.0) according to an embodiment of " wire back and remind " of the present invention system;

Fig. 9 shows the method flow block diagram according to an embodiment of the self-defined receipt note of the calling subscriber method of " wire back and remind " of the present invention system; And

Figure 10 shows the method flow block diagram according to an embodiment of " wire back and remind " method of serving towards the calling subscriber in " wire back and remind " business platform of the present invention.

Embodiment

According to an aspect of the present invention, the system construction drawing of " prompting of wiring back " system as shown in Figure 1.This system is by following cell formation: SS7 signaling IAD, SMS messaging IAD, USSD IAD, flow process Control Server, certification authority server, database server, safeguard monitor terminal, fire compartment wall, and back-stage management server, above-mentioned each unit all is connected with communication network and communicates by this communication network.

Below, each component units that this " is wired back and remind " system is described in detail:

SS7 signaling IAD: mainly realize SCP intelligent network access function, connect alternately by TCP/IP networking interface, receive all busy call informations.Hardware using is Dialogic G31 SIU equipment for example.

SMS messaging IAD: connect with ISMG/SMSC by Ethernet interface, mainly realize SMS transmission-receiving function (note uplink and downlink).Calling-back reminding system sends the telegram in reply reminding short message by Short Message Service Gateway, and receives customer service and open and cancel instruction etc.

USSD IAD: connect with USSDC by Ethernet, mainly realize whether cell phone intelligent menu function consulting calling subscriber sends telegram in reply reminding short message and relevant signal language etc.

The flow process Control Server: this is that the core of native system is controlled, and coordinates each access device and the background user data realize all Business flows.

Certification authority server: this server is mainly authenticated Subscriber Number, judges whether to open this business, or no black list user etc., and validated user is authorized, allow the related service operation.In certain situation, also carry out possibly charging control.

Database server: for storing user data used and system configuration parameter, comprise all Subscriber Number records, the outgoing call busy recording, and wire back and remind record etc.Data server also provides the functions such as data backup and data fault-tolerant.

Safeguard monitor terminal: for local real-time monitoring equipment, real time monitoring is to the ruuning situation of each equipment in system at the scene, and alarm function is provided.Once system occurs abnormal, this terminal can trigger alarm device at once, and the notice on-site maintenance personnel repaired, and also can notify the attendant room management reparation of coming by the mode of note or outgoing call.

This safeguards that monitor terminal has following characteristics:

Succinct monitor management interface, can operate situation (any active ues quantity, system resource occupancy etc.) by real-time monitoring system;

Facilitate the mutual situation (on interface, double-click and just can follow the tracks of) of the single any active ues of real-time tracking;

Simple and clear software configuration management interface (signalling point and network configuration etc.).

Back-stage management server: see through the Internet or special-purpose networking remote system maintenance management and operation management function are provided.Consider the networking security problem, background server is all to be connected to the Internet or to use the VPN networking by fire compartment wall.

Communication network: complete exchange and/or the communication of data and/or instruction between each component units of responsible this system of " wiring back and remind ".Wherein, said communication network for example can be both, and wired local area network or WLAN or the combination of the two can be also one of network that other networks connect or the communication technology is involved that for example those skilled in the art commonly use or its combination in any.

This " wire back remind " system can also comprise with fire compartment wall by wired or wireless mode, Internet for example, at least one service management terminal of carrying out data connection and/or data communication.

Wherein, the performance parameter of native system is as follows:

1.SS7 the SGW disposal ability requires:

Can support 4 2M or 32 64K E1 signaling links;

Can support domestic 24 bit signaling point codings;

Can support ISDN User Part, 1920 speech path control of the maximum support of single gateway;

Can support maximum 120 ISUP to call out per second;

Can support Intelligent Network Application Protocol, concurrent 65535 affairs of the maximum support of single gateway;

Can support 4000 INAP transaction of maximum per second;

Can support MTP layer signaling redundancy feature and ISUP layer circuit redundancy.

2.SMS the Short Message Service Gateway disposal ability requires:

Can support two-way maximum 300/second, busy is not less than 100/second;

Message loss rate is less than 0.01%;

The Message Processing time delay is less than 0.1 second;

Status report waits for that buffer memory is not less than 100,000;

Note failure retransfer buffer memory is not less than 100,000.

3.USSD the IAD disposal ability requires:

Can support maximum 65535 concurrent USSD to call out;

Can support 1500 call transaction of maximum per second to process;

Message loss rate is less than 0.01%;

The Message Processing time delay is less than 0.1 second.

Native system is as follows to the reliability requirement of each equipment:

1) computing power requirement

Computer systems at different levels all require within 24 hours, not shut down work, and system each functional module in business procession can normally be moved, and phenomenon is processed in inerrancy, without significantly functional abnormal;

Just in case occur that in the situation of power failure or abnormal electrical power supply, system can start automatically in manual intervention, returns to original operating state.

2) database performance requirement

Adopt relational database SQL Server 2008 R2 of latest edition, require can process distributed parallel data communication business function and automatically database be carried out to carrying out safety backup;

Database Systems can adapt to multi-user's network operation requirement, have real-time, quick, safe and reliable data processing performance, have good user interface and adapt to the account formula managerial report that telecommunication system is used;

General database access time delay is less than 1000ms.

3) network communications capability requirement

The network bandwidth adopts 100M or above local area network (LAN), 4M or the access of above public network, and network delay is not higher than 150ms, and packet loss is less than 2%;

Computer system can be monitored automatically to hardware communications and network state, if any communication abnormality alarm maintenance at once, guarantees the normal operation of whole system.

Native system to the compatibility requirement of each equipment is: mobile phone terminal need to be supported USSD intelligent menu function, and mobile phone terminal need to be supported the SMS messaging function.

Native system to the extensibility of each equipment is: adopt distributed structure/architecture, each node processing is function independently, and can independently expand, so dilatation only need to increase relevant treatment node and interpolation respective link line, just passable once in system configuration.

The reliability and safety of native system requires:

The management of operating system use authority, on-the-spot computer all is provided with administrator's password, and administrator right is wanted in key operation;

The database security management, data access, backup and recovery need the different user authority;

The management of operation management system use authority, different operating person has corresponding operating right;

Operation management system login authentication mode can be used OPT, and remote data access can adopt encrypted transmission or use the VPN network.

In another embodiment, said units can be selected following equipment:

Device name Model/parameter Quantity Remarks The signaling IAD The DELL rack-mount server 1 2 100M/1000M Ethernet interfaces The note IAD The DELL rack-mount server 1 2 100M/1000M Ethernet interfaces The USSD IAD The DELL rack-mount server 1 2 100M/1000M Ethernet interfaces Database server The DELL rack-mount server 2 The two-shipper database redundancy Back-stage management server The DELL rack-mount server 1 2 100M/1000M Ethernet interfaces The Intranet router The DLink100M/1000M router 1 The 8-16 mouth Hardware firewall Cisco's hardware firewall 1 More than throughput 100Mbps

According to the present invention, owing to having adopted the USSD intelligent menu, without IVR or other voice modes, so without the delivery value of estimating this system of " wiring back and remind ".

According to the present invention, the installation of this system of " wiring back and remind " is simple and convenient, only needs the Copy execute file just passable to destination server.

According to a further aspect in the invention, the management of this system of " wiring back and remind " and O&M are completed by " wire back and remind " mobile communication business management platform system, and this mobile communication business management platform system has guaranteed system safety, reliable, operation efficiently.This mobile communication business management platform system comprises as lower module: data statistics module, runnability administration module, authority management module, position administration management, and security maintenance module.Selectively, this mobile communication business management platform system can also be managed other communication systems.

The information object of processing in this mobile communication business management platform system comprises USSD data and SMS data.

1. data statistics module: be responsible for collections, the implementation status of utilizing situation, every business of statistical system resource, entire system ruuning situation, and regularly refresh data formation form.

This data statistics module also comprises CDR inquiry statistical module, operation settlement module and statistical report form module.This CDR inquiry statistical module support operates as follows: support to press subscriber phone number inquiry ticket; Support is inquired about all tickets (least unit is sky) according to the time period; Support is inquired about ticket (result of USSD consulting) according to operating result; Support is inquired about ticket (trial period user, formal user etc.) according to user type; Support the ticket statistical function, the single Query Result of actual conversation is added up.This operation settlement module support operates as follows: support this month user monthly payment clearing; Support this month to remind access times disbursement and sattlements (access times that comprise the trial period user); Support the clearing of this month USSD flow; Support the clearing of this month SMS flow.

This statistical report form module in this data statistics module also comprises: master data statistical module, USSD traffic statistics module and SMS traffic statistics module.The statistical information that these three modules produce for example, comprises respectively:

1) master data statistical form:

By the period, least unit: day

Numbering Statistical items Explanation 1 Accumulative total activates number of users on probation All users on probation first 2 Add up to activate the service number of users The formal user of all firm conversions 3 Accumulative total is cancelled service-user quantity Allly enter rest period and black list user 4 Accumulative total busy incoming call number of times Comprise all incoming call situations 5 Effective busy incoming call number of times Validated user incoming call situation 6 Effective busy incoming call ratio Above the ratio of two 7 The reactionless number of times of caller USSD reminds but the user is reactionless 8 The reactionless ratio of caller Reactionless number of times/effective busy number of times 9 Select note to remind number of times The number of times that calling subscriber's choice for use is reminded 10 Select note to remind ratio Select to remind number of times/effective busy number of times 11 Effectively note is reminded number of times The called number of times of receiving that note is reminded 12 Effectively note is reminded ratio Effectively remind number of times/effective busy number of times

2) USSD traffic statistics table:

By the period, least unit: day

Numbering Statistical items Explanation 1 Accumulative total USSD exhalation number of times All USSD exhalation number of times 2 Effective USSD exhalation number of times All USSD number of times of successfully breathing out 3 Effective USSD exhalation ratio The ratio of above-mentioned two 4 Without response USSD exhalation number of times The user is without the number of times of response 5 Without response USSD exhalation ratio Without response times/accumulative total number of times of breathing out

3) SMS traffic statistics table:

By the period, least unit: day

Numbering Statistical items Explanation 1 Accumulative total SMS transmission times All SMS transmission times 2 Success SMS transmission times All SMS send number of success 3 Success SMS sends ratio Number of success/cumulative number 4 Failure SMS transmission times All SMS send the frequency of failure 5 Failure SMS sends ratio The frequency of failure/cumulative number 6 Accumulative total SMS sending times All SMS sending times 7 Accumulative total SMS retransmits ratio Accumulative total sending times/accumulative total transmission times

2. runnability administration module: comprise according to the system resource statistical information, the adjustment System parameter, optimization of system config, improve resource utilization.Also can revise the partial service flow process or load new business.

3. authority management module: comprise setting, revise client password, set and the service authoritys such as configuration monitoring, recording.

This authority management module also comprises account management module and mobile phone customer management module.This account management module support operates as follows: support the functions such as BOSS Systems Operator debarkation authentication mandate; Support BOSS Systems Operator grouping, according to the operator, organize the layout rights of using; Support the super keeper of BOSS system, add deletion action person's account and grouping.This mobile phone customer management module support operates as follows: support manual batch input and delete cellphone subscriber's number; Support manual batch modification cellphone subscriber's type (trial period user, rest period user, formal user); Support manually to add/delete the blacklist cellphone subscriber, to the report user, can add blacklist to; Support single cellphone subscriber's information inquiry, comprise activationary time, access times, current state etc.

4. position administration management: comprise configuration and revise operator and service groups, management operator's logon rights and password, the record on duty of management traffic seat etc.

5. security maintenance module: comprise loading, alarm, accident analysis, fault eliminating of system initialization, condition monitoring, software etc.

This mobile communication business management platform system adopts the B/S framework, and browser is exactly user interface.

This mobile communication business management platform system is mainly with page form and diagrammatic form performance.

Utilize this mobile communication business management platform system, can pass through the administration interface module, revise client's authority, the content of scene note, USSD intelligent menu mode, the management such as the setting of system is according to configuration and the O&M of " wire back and remind " of the present invention system.

According to " wire back and remind " of the present invention, system can be according to the mode dilatation of Fig. 2.Wherein,

Provide three kinds of IADs for different interaction protocols, SGW, USSD gateway and SMS gateway.Each IAD is all extensible architecture, in response to different numbers of users, adopts many IADs to promote disposal ability.

The core Control Server can be divided into according to concrete function, and the FlowControl flow process is controlled, authentication and authorization charging and the large control module of TaskManager task management three.It is core that flow process is controlled, and is responsible for coordinating the work of each module.

Database server is also extendible, in response to the number of number of users, can adopt data-base cluster in various degree.

As shown in Figure 3, according to another aspect of the invention, the group network topological structure of " wire back and remind " system comprises: MSC/SSP, SCP, HLR, MISC, ISMG/SMSC, USSDC, and service management terminal.Wherein each cell descriptions is as follows:

1. MSC/SSP: intelligent network business exchange point and mobile switching centre, in the time of the outgoing call busy call, MSC can arrest the busy call signal, and triggers SSP inquiry SCP related work flow process and control.

2. SCP: Service Control Point of intelligent network is the core component of intelligent network, its storage user data and service logic.SCP can start different service logics according to the call event of offering on SSP, according to service logic, to corresponding SSP, sends the calling control command, thereby realizes various intelligent calls.Calling-back reminding system connects by the TCP/IP networking with SCP, and protocol type is by each large operator and intelligent network manufacturer customized development.

3. HLR: being the abbreviation of attaching position register (Home Location Register), is a network element in the mobile network, and its Main Function is storage user data and attribute.

4. be MISC:(Mobile Information Service Center Mobile Information Service Center) a data operation platform that meets China Mobile's Service Provisioning Administration Core Environment technical specification (DSMP) fully, it completes the service management of data service and controls function, realize user management, service management and SP management, Web Service interface open, that standard is unified externally is provided, and can provides for charging for each Service Gateway, SP.

5. ISMG/SMSC: internet short message gateway and note switching center, can realize SMS transmitting-receiving (note is descending and up) function by it.For example, telegram in reply reminding short message, business application and cancellation etc.Calling-back reminding system connects ISMG by Ethernet interface, adopts the CMPP agreement.

6. USSDC: destructuring auxiliary data service centre can provide intelligent menu consulting calling subscriber associative operation by it.For example, whether need to send the telegram in reply reminding short message to the called subscriber, the content choice of telegram in reply reminding short message etc.Calling-back reminding system connects USSDC by Ethernet interface, adopts the CMPP agreement.

7. service management terminal: be mainly to be connected to wire back by the Internet or special-purpose networking to remind back-stage management server, and the operation management correlation function is provided.For example, user data query, statistical report form and operation clearing etc.Wire back and remind back-stage management server to be connected to the Internet or special-purpose networking through fire compartment wall.

As shown in Figure 4, according to another aspect of the invention, show primary clustering and the Solution Architecture figure of an embodiment of " wire back and remind " system, primary clustering and the Solution Architecture of the system of should " wiring back and remind " comprise: Access Layer, logical layer and presentation layer, wherein

Access Layer: mainly comprise SGW, USSD gateway and SMS gateway.They are all to connect with extraneous various device, do protocol conversion etc., for upper strata provides service, and shielding lower hardware and agreement.

Logical layer: mainly comprise flow process control, the logic of business functions modules such as task management and authentication and accounting, the service that they provide according to Access Layer and the operation flow of top-level design are done relevant logic control.

Presentation layer: be mainly backstage BOSS operation system, for network operator and operator provide various forms, clearing and query function, also have system maintenance function etc.

According to the communications protocol of " wire back and remind " of the present invention system, be defined as follows:

1.SCP: Service Control Point of intelligent network is the core component of intelligent network, its storage user data and service logic.SCP can start different service logics according to the call event of offering on SSP, according to service logic, to corresponding SSP, sends the calling control command, thereby realizes various intelligent calls; Calling-back reminding system connects by the TCP/IP networking with SCP, and protocol type moves the customized development with Eastcom-BUPT by Yunnan, adopts Diameter;

2.MISC:(Mobile Information Service Center Mobile Information Service Center) be a data operation platform that meets China Mobile's Service Provisioning Administration Core Environment technical specification (DSMP) fully, it completes the service management of data service and controls function, realize user management, service management and SP management, Web Service interface open, that standard is unified externally is provided, and can provides for charging for each Service Gateway, SP.

3.ISMG/SMSC: internet short message gateway and note switching center, can realize SMS transmitting-receiving (note is descending and up) function by it.For example, telegram in reply reminding short message, business application and cancellation etc.Calling-back reminding system connects ISMG by Ethernet interface, adopts the CMPP3.0 agreement;

4.USSDC: destructuring auxiliary data service centre can provide intelligent menu consulting calling subscriber associative operation by it.For example, whether need to send the telegram in reply reminding short message to the called subscriber, the content choice of telegram in reply reminding short message etc.Calling-back reminding system connects USSDC by Ethernet interface, adopts the CMPP agreement.

As Fig. 9, show the method flow block diagram according to an embodiment of " wire back and remind " method of serving towards the calling subscriber of the present invention in " wire back and remind " business platform.

As shown in figure 10, in one embodiment of the invention, a kind of " wire back and remind " method of serving towards the calling subscriber in " wire back and remind " business platform is provided, described business platform comprises as lower node: SS7 signaling IAD, the SMS messaging IAD, the USSD IAD, the flow process Control Server, certification authority server, database server, safeguard monitor terminal, fire compartment wall, O-MSC/SSP, HLR, BOSS, SCP, T-MSC, and back-stage management server, above-mentioned each node all is connected with communication network and communicates by this communication network, described business platform adopts distributed structure/architecture, in this framework, each node processing is function independently, can independently expand, only need to increase the relevant treatment node during System Expansion and add the corresponding communicating route with respect to other nodes of this relevant treatment node with the identical mode of communication line mode according to same category node, and

Described " wire back and remind " method comprises the following steps:

(1) calling subscriber's outgoing call called subscriber;

(2), during calling subscriber's outgoing call called subscriber busy or when called subscriber's shutdown or out of reach, the calling subscriber receives the prompting that whether called subscriber is sent reminding short message;

(3) if the calling subscriber selects to send reminding short message, the calling subscriber carries out the self-defined editor of reminding short message content by note, USSD intelligent menu and/or self-service customer service website;

(4) calling subscriber sends described self-defined editor's result to " wire back and remind " business platform;

(5) in " wire back and remind " business platform, the reminding short message of described calling subscriber's definition is sent to the called subscriber; And

(6), when " prompting of wiring back " business platform receives the reception returning short message of called subscriber's transmission, send expression " prompting of wiring back " to the calling subscriber and send successful information in " wire back and remind " business platform.

Further, the calling subscriber in real time or the business service of " wiring back and remind " of customization in advance, and the called subscriber do not need customization, can receive calling subscriber's call-reminding.

Further, described " wire back and remind " business platform employing USSD data communication and two kinds of data communication alerting patterns of SMS and calling subscriber and called subscriber are mutual, and wherein the USSD data communication has the real-time higher than SMS data communication; Described USSD data communication is mutual by multi-level intelligent menu and calling subscriber, without IVR or other voice modes, whether send the telegram in reply reminding short message for seeking advice from the calling subscriber, the setting of scene and preset content is selected, preset to the relevant signal language of prompting calling subscriber, scene, and self-defined short message content.

Selectively, the group network topological structure of described business platform comprises: SS7 Link, MSC/SSP, SCP, HLR, MISC, ISMG/SMSC, USSDC, and service management terminal, this business platform be by SS7 Link and SCP, MSC/SSP, MISC and HLR system carry out mutual after, then by IP Link, CMPP and Short Message Service Gateway and use CMPP to carry out the mutual of USSDC and ISMG/SMSC.

Selectively, the calling subscriber can self-defining operation comprise one of following: automatically send default note destination user prompter at every turn; Selection under the guiding of USSD intelligent menu, according to different scenes, selects the different short message content preset to the called subscriber at every turn; If be unfamiliar with the called subscriber, can select to continue to dial called subscriber's phone; Calling subscriber oneself writes short message content or is selected short message content from default inventory.

Selectively, the calling subscriber can also choice for use the reminding short message content of acquiescence, and do not carry out self-defined or select short message content; Perhaps set in advance and close this destination user prompter function.

According to still another embodiment of the invention, a kind of " wire back and remind " system of serving towards the calling subscriber in " wire back and remind " business platform is provided, described business platform comprises as lower node: SS7 signaling IAD, the SMS messaging IAD, the USSD IAD, the flow process Control Server, certification authority server, database server, safeguard monitor terminal, fire compartment wall, O-MSC/SSP, HLR, BOSS, SCP, T-MSC, and back-stage management server, above-mentioned each node all is connected with communication network and communicates by this communication network, it is characterized in that:

Described business platform adopts distributed structure/architecture, in this framework, each node processing is function independently, can independently expand, only need to increase the relevant treatment node during System Expansion and add the corresponding communicating route with respect to other nodes of this relevant treatment node with the identical mode of communication line mode according to same category node

The group network topological structure of described " wire back and remind " system comprises SS7 Link, MSC/SSP, SCP, HLR, MISC, ISMG/SMSC, USSDC, and service management terminal, this business platform is after being undertaken alternately by SS7 Link and SCP, MSC/SSP, MISC and HLR system, again by IP Link, CMPP and Short Message Service Gateway and use CMPP to carry out the mutual of USSDC and ISMG/SMSC

Business service that described " wire back remind " system makes the calling subscriber in real time or customization in advance " is wired back and reminded ", and the called subscriber do not need customization, can receive calling subscriber's call-reminding.

Further, described " wire back and remind " business platform employing USSD data communication and two kinds of data communication alerting patterns of SMS and calling subscriber and called subscriber are mutual, and wherein the USSD data communication has the real-time higher than SMS data communication; Described USSD data communication is mutual by multi-level intelligent menu and calling subscriber, without IVR or other voice modes, whether send the telegram in reply reminding short message for seeking advice from the calling subscriber, the setting of scene and preset content is selected, preset to the relevant signal language of prompting calling subscriber, scene, and self-defined short message content.

Further, described " wire back and remind " system also comprises control system, this control system comprises as lower module: data statistics module, runnability administration module, authority management module, position administration management, and the security maintenance module, in described data statistics module, also comprise: master data statistical module, USSD traffic statistics module and SMS traffic statistics module.

Selectively, the calling subscriber can self-defining operation comprise one of following: automatically send default note destination user prompter at every turn; Selection under the guiding of USSD intelligent menu, according to different scenes, selects the different short message content preset to the called subscriber at every turn; If be unfamiliar with the called subscriber, can select to continue to dial called subscriber's phone; Calling subscriber oneself writes short message content or is selected short message content from default inventory.

Selectively, the calling subscriber can also choice for use the reminding short message content of acquiescence, and do not carry out self-defined or select short message content; Perhaps set in advance and close this destination user prompter function.

Selectively, it is characterized in that the calling subscriber utilizes is described " wire back and remind " system outgoing call called subscriber; During calling subscriber's outgoing call called subscriber busy or when called subscriber shutdown or out of reach, the calling subscriber receives the prompting that whether called subscriber is sent reminding short message; If the calling subscriber selects to send reminding short message, the calling subscriber carries out the self-defined editor of reminding short message content by note, USSD intelligent menu and/or self-service customer service website; The calling subscriber sends described self-defined editor's result to " wire back and remind " business platform; In " wire back and remind " business platform, the reminding short message of described calling subscriber's definition is sent to the called subscriber; And, when " prompting of wiring back " business platform receives the reception returning short message of called subscriber's transmission, send expression " prompting of wiring back " to the calling subscriber and send successful information in " wire back and remind " business platform.

Claims (2)

  1. One kind in " wire back remind " business platform towards " wire back and remind " method of calling subscriber's service, described business platform comprises as lower node: SS7 signaling IAD, the SMS messaging IAD, the USSD IAD, the flow process Control Server, certification authority server, database server, safeguard monitor terminal, fire compartment wall, mobile switching centre/the Service Switching Point at calling subscriber place (O-MSC/SSP), attaching position register (HLR), business operation support system (BOSS), Service Control Point, purpose mobile switching centre (T-MSC), and back-stage management server, above-mentioned each node all is connected with communication network and communicates by this communication network, it is characterized in that:
    Described business platform adopts distributed structure/architecture, and in this framework, each node processing is function independently, energy
    Enough independent expansions, only need to increase the relevant treatment node during System Expansion and add the corresponding communicating route with respect to other nodes of this relevant treatment node with the identical mode of communication line mode according to same category node, and described " wire back and remind " method comprises the following steps:
    (1) calling subscriber's outgoing call called subscriber;
    (2) during calling subscriber's outgoing call called subscriber busy or when called subscriber's shutdown or out of reach, main
    Make the user receive the prompting that whether called subscriber is sent reminding short message;
    (3), if the calling subscriber selects to send reminding short message, the calling subscriber is by note, USSD intelligence dish
    The self-defined editor of reminding short message content is carried out in single and/or self-service customer service website;
    (4) calling subscriber sends described self-defined editor's result to " wire back and remind " business platform;
    (5) in " wire back remind " business platform, the reminding short message of described calling subscriber's definition is sent to by
    Be the user; And
    (6) when " wire back and remind " business platform receives the reception returning short message of called subscriber's transmission,
    Send expression " prompting of wiring back " to the calling subscriber in " prompting of wiring back " business platform and send successful information;
    In real time or the business service of " wiring back and remind " of customization in advance, and the called subscriber do not need customization to the calling subscriber, can receive calling subscriber's call-reminding; Described " wire back and remind " business platform employing USSD data communication and two kinds of data communication alerting patterns of SMS and calling subscriber and called subscriber are mutual, and wherein the USSD data communication has the real-time higher than SMS data communication; Described USSD data communication is mutual by multi-level intelligent menu and calling subscriber, without IVR or other voice modes, whether send the telegram in reply reminding short message for seeking advice from the calling subscriber, the setting of scene and preset content is selected, preset to the relevant signal language of prompting calling subscriber, scene, and self-defined short message content;
    The group network topological structure of described business platform comprises: signalling system No.7 link (SS7 Link), mobile switching centre/Service Switching Point (MSC/SSP), Service Control Point, attaching position register (HLR), Mobile Information Service Center (MISC), internet short message gateway/note switching center (ISMG/SMSC), USSD data center (USSDC), and service management terminal, this business platform is by SS7 Link and SCP, MSC/SSP, after MISC and HLR system are carried out alternately, again by IP link (IP Link), China Mobile Peer to Peer Protocol (CMPP) and Short Message Service Gateway are also used CMPP to carry out the mutual of USSDC and ISMG/SMSC,
    The calling subscriber can self-defining operation comprise one of following: automatically send default note destination user prompter at every turn; Selection under the guiding of USSD intelligent menu, according to different scenes, selects the different short message content preset to the called subscriber at every turn; If be unfamiliar with the called subscriber, can select to continue to dial called subscriber's phone; Calling subscriber oneself writes short message content or is selected short message content from default inventory;
    The calling subscriber can also choice for use the reminding short message content of acquiescence, and do not carry out self-defined or select short message content; Perhaps set in advance and close this destination user prompter function.
  2. One kind in " wire back remind " business platform towards " wire back and remind " system of calling subscriber's service, described business platform comprises as lower node: SS7 signaling IAD, the SMS messaging IAD, the USSD IAD, the flow process Control Server, certification authority server, database server, safeguard monitor terminal, fire compartment wall, mobile switching centre/the Service Switching Point at calling subscriber place (O-MSC/SSP), attaching position register (HLR), business operation support system (BOSS), Service Control Point, purpose mobile switching centre (T-MSC), and back-stage management server, above-mentioned each node all is connected with communication network and communicates by this communication network, it is characterized in that:
    Described business platform adopts distributed structure/architecture, in this framework, each node processing is function independently, can independently expand, only need to increase the relevant treatment node during System Expansion and add the corresponding communicating route with respect to other nodes of this relevant treatment node with the identical mode of communication line mode according to same category node, the group network topological structure of described " wire back and remind " system comprises signalling system No.7 link (SS7 Link), mobile switching centre/Service Switching Point (MSC/SSP), Service Control Point, attaching position register (HLR), Mobile Information Service Center (MISC), internet short message gateway/note switching center (ISMG/SMSC), USSD data center (USSDC), and service management terminal, this business platform is by SS7 Link and SCP, MSC/SSP, after MISC and HLR system are carried out alternately, again by IP link (IP Link), China Mobile Peer to Peer Protocol (CMPP) and Short Message Service Gateway are also used CMPP to carry out the mutual of USSDC and ISMG/SMSC, business service that described " wire back and remind " system makes the calling subscriber in real time or customization in advance " is wired back and reminded ", and the called subscriber does not need customization, can receive calling subscriber's call-reminding,
    Described " wire back and remind " business platform employing USSD data communication and two kinds of data communication alerting patterns of SMS and calling subscriber and called subscriber are mutual, and wherein the USSD data communication has the real-time higher than SMS data communication; Described USSD data communication is mutual by multi-level intelligent menu and calling subscriber, without IVR or other voice modes, whether send the telegram in reply reminding short message for seeking advice from the calling subscriber, the setting of scene and preset content is selected, preset to the relevant signal language of prompting calling subscriber, scene, and self-defined short message content;
    Described " wire back and remind " system also comprises control system, this control system comprises as lower module: data statistics module, runnability administration module, authority management module, position administration management, and the security maintenance module, in described data statistics module, also comprise: master data statistical module, USSD traffic statistics module and SMS traffic statistics module;
    The calling subscriber can self-defining operation comprise one of following: automatically send default note destination user prompter at every turn; Selection under the guiding of USSD intelligent menu, according to different scenes, selects the different short message content preset to the called subscriber at every turn; If be unfamiliar with the called subscriber, can select to continue to dial called subscriber's phone; Calling subscriber oneself writes short message content or is selected short message content from default inventory;
    The calling subscriber can also choice for use the reminding short message content of acquiescence, and do not carry out self-defined or select short message content; Perhaps set in advance and close this destination user prompter function;
    That the calling subscriber utilizes is described " wire back and remind " system outgoing call called subscriber; During calling subscriber's outgoing call called subscriber busy or when called subscriber shutdown or out of reach, the calling subscriber receives the prompting that whether called subscriber is sent reminding short message; If the calling subscriber selects to send reminding short message, the calling subscriber carries out the self-defined editor of reminding short message content by note, USSD intelligent menu and/or self-service customer service website; The calling subscriber sends described self-defined editor's result to " wire back and remind " business platform; In " wire back and remind " business platform, the reminding short message of described calling subscriber's definition is sent to the called subscriber; And, when " prompting of wiring back " business platform receives the reception returning short message of called subscriber's transmission, send expression " prompting of wiring back " to the calling subscriber and send successful information in " wire back and remind " business platform.
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