CN102306247A - Network customer service and pass management system based on doctor on-line interaction - Google Patents
Network customer service and pass management system based on doctor on-line interaction Download PDFInfo
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Abstract
The invention discloses a network customer service and pass management system based on doctor on-line interaction. The system comprises an application logic layer, a single sign-on unit, an object cache unit, a database, a background service unit, a synchronous service unit, a list item and a query and search unit which are mutually connected. The system can more effectively integrate the user resources of a platform, provides more convenient and professional service, can greatly improve the user experience, is favorable for establishing good use public praise, and contributes to wider popularization.
Description
Technical field
The present invention relates to medical interaction platform administrative skill field, internet, specially refer to a kind of network customer service and pass management system based on doctor's online interaction.
Background technology
The medical interaction platform in internet experienced for two generations, and the first generation is the search question-answering mode that is the basis with pure search; The second generation is that instant messaging and SNS are the basis, is aided with the interactive question-answering mode of search, and wherein, the first generation is main with information, and the second generation is with artificial master.And the interactive question and answer of the existing third generation have also become intelligent more along with demand and development of technology; Through more efficient information retrieval and relation management mode are applied in the existing system, further improved the coverage rate and the service efficiency of interaction platform question and answer.
Now, in the large-scale mutual portal website at home and abroad, all can improve user experience basically, thereby attract new user, also keep existing user simultaneously here through the mode of the website pass.For example the user is when using the service of a website; If service of every use all need repeatedly be registered, logined; The enthusiasm that the user uses this website other products will be hit greatly like this, but also customer churn might be caused because user experience is bad.Therefore, cling the user, rest on more time on the website, must try every possible means and improve user experience, let the user, can use the more service product quickly with the mode of most convenient.And prior art all exists the deficiency of each side in these areas, as handling magnanimity information fast and effectively, can't manage not enough optimization of a large amount of users and system architecture simultaneously and take excess resource etc.
Summary of the invention
In order to address the above problem, the present invention provides a kind of network customer service and pass management system based on doctor's online interaction, when realization reduces the requirement of system cost and operation complicacy, and can also guarantee information accuracy for processing and quick validity.
The object of the invention is achieved through following technical scheme:
A kind of network customer service and pass management system based on doctor's online interaction comprise interconnective applied logic layer, single-sign-on unit, target cache unit, database, backstage service unit, synchronous service unit, list page and inquiry and search unit.
The applied logic layer is used to write down user's logging status, authority and the application state of different application layer (for example blog, forum, ASK, medical education platform etc.), simultaneously user data is offered different application layers and shows and handle operation.
List page is used for the Pagination Display user data.
The single-sign-on module verifies user login information, and the authority read functions is provided for the different application layer; Wherein, the single-sign-on unit comprises user authentication unit, after the user submits log-on message to, by user authentication unit user login information is verified, verifies and successfully then returns user login information to the single-sign-on unit.
Concrete, the single-sign-on unit at first defines the authority fetch interface of each application layer, arranges the contract that each application layer provides permissions data; Then, for each application layer is provided with corresponding communication interface, the single-sign-on unit reads the permissions data of each application layer through communication interface; Secondly, the single-sign-on unit can call the function that permissions data is mated on the also corresponding authority fetch interface that is assigned to each application layer, realizes to carry out function corresponding.
The target cache unit is used to each application layer data is provided; The target cache unit comprises and writes buffer unit, writes buffer unit and is used to save as the data that each application layer provides.
The backstage service unit is used for taking out data from the buffer unit that writes of target cache unit, simultaneously the batch data of taking out is write in the database.
Wherein, when writing data, the buffer unit that writes through the target cache unit is accumulated to certain data volume earlier, in bulk the data of being accumulated is taken out and is written in the database through the backstage service unit again.
The synchronous service unit at system's running background, is used for the variation and the synchronous timely metadata cache between the two of the metadata cache that writes buffer unit of real-time monitor database and target cache unit with service manner.
Inquiry and search unit are used for the data that write buffer unit of database and target cache unit are inquired about and retrieved, and concrete passing through set up index and adopted full-text search.
The present invention compared with prior art has the following advantages:
The user resources of integration platform provide convenient, professional service more effectively, can improve user experience greatly simultaneously, help setting up good use public praise, help to promote,
Specific as follows:
Realize single-sign-on, the user uses number of the account login, all application systems of usage platform easily;
Perfect condition managing carries out dynamic management to the different conditions of user's login, off-line and different system, to adapt to different application requirements;
Effectively buffer memory service guarantees the system performance of various application;
Unified application interface, different application systems use identical interface shape to insert, and use the various services of pass system through identical interface;
The background management system of perfect in shape and function can effectively be managed user data, can carry out effective guidance to the behavior of user on the website simultaneously, the health of assurance web site contents, correct;
Detailed user base data are provided efficiently, guarantee the flexible Application of various application systems.
Description of drawings
To combine embodiment and accompanying drawing that the present invention is made further detailed description below:
Fig. 1 for a specific embodiment of the present invention the one-piece construction synoptic diagram;
Fig. 2 shows the data buffering process flow diagram according to a specific embodiment of the present invention.
Embodiment
Below in conjunction with accompanying drawing and embodiment the present invention is done further detailed description, but should be clear and definite be that embodiment of the present invention is not limited thereto.
Like Fig. 1～a kind of network customer service and pass management system shown in Figure 2, comprise interconnective applied logic layer, single-sign-on unit, target cache unit, database, backstage service unit, synchronous service unit, list page and inquiry and search unit based on doctor's online interaction.
Carry out exchanges data through swap data in the Application Domain with through WCF respectively between each unit of system, guarantee data security.
Wherein, the process that WCF carries out exchanges data is: 1, at first define the WCF service interface, confirm the COS and the mode that externally provide; 2, realize this interface in service end with the WINDOWS service manner, real service is provided to client, and with Transmission Control Protocol log-on data interchange channel; 3, client is quoted the WCF service interface, and comes calling interface through the agency; 4, the given client end is with Transmission Control Protocol Connection Service end, to obtain active service.
When the user signs in to different systems; User's logging status of needs record different application layers (for example blog, forum, ASK, medical education platform etc.), authority, application state etc., and need user data be offered operations such as different application layers shows, processing.So this requires except simple single-sign-on function, need set up an applied logic layer that is used for the leading subscriber state specially, so that carry out the management of above each item function.
In the applied logic layer of leading subscriber state, can register the login action of a plurality of different systems through interface.At first, after the login action was submitted to and come, checking user profile also obtained logging status.Then, when login user triggers other operations,, call the interface of registered corresponding system, obtaining the user, and return to client user profile and authority that should system according to the source and the action of operation.In addition, client is according to user profile and the behavior of control of authority user in different system.
The single-sign-on unit is used for user's logging status is verified, and the authority read functions is provided for each application layer.
At first, define the authority fetch interface of each application layer, arrange the contract that each application layer provides permissions data.Then, for each application layer is provided with corresponding communication interface, the single-sign-on unit reads the permissions data of each application layer through communication interface.At last, the single-sign-on unit can call the function that permissions data is mated on the also corresponding authority fetch interface that is assigned to each application layer, realizes to carry out function corresponding.
The single-sign-on unit comprises a user authentication unit, when a user after certain login inlet is submitted log-on message on the platform, by user authentication unit log-on message is verified, verify that the log-on message of successfully then returning the user is to the single-sign-on unit.
Simultaneously; The single-sign-on unit is submitted the system information of application layer at the page place of log-on message to according to the user; Call the function that the permissions data of this application layer is mated and be assigned on the authority fetch interface of this application layer; The last page carries out page displaying and interactive function etc. is provided according to user's logging status information that obtains and authority information etc.
Because (list page like notice has the new notice about 30,000 every day approximately for interaction platform interactive frequent; Also have a large amount of answers simultaneously) to notice; It is very frequent to cause list page to upgrade; Add that list page also is one of the highest page of flow, so in this case, writing and reading and all caused very huge pressure data.If the direct control relevant database will cause serious data storehouse deadlock situation, normal service can't be provided.At this moment, not only need solve this problem, also need distributed caching mechanism simultaneously through caching technology.Therefore, system includes the target cache unit, and wherein the target cache unit adopts the technical operation of XML file cache.
The target cache unit provides status data for each application layer, to satisfy different application needs, has reduced the computing pressure that reads pressure and total system of database simultaneously, has improved system performance.The target cache unit comprises and writes buffer unit, writes buffer unit and is used to save as the data that each application layer provides.
For stability and the access speed that guarantees system; The target cache unit can let a plurality of users on the different main frames visit simultaneously; So just shared the pressure of database; Not only having solved shared drive can only be the drawback of unit, has also solved the pressure of database retrieval simultaneously, and maximum benefit is to have improved the speed of obtaining data of visiting.
Concrete, when writing data, the buffer unit that writes through the target cache unit is accumulated to certain data volume, is written to database more in bulk.Give an example with typing, when a user submits a new notice to, the data that produced can be put into writing in the buffer unit of target cache unit earlier, and write file cache with the XML form, to prevent the problem of cache miss.Simultaneously, upgrade the display buffer of list page according to the new data that writes, need to prove, the renewal of the display buffer of list page is meant the data that direct insertion user submits to, need not reading database.(its concrete quantity is decided according to different hardware and network condition to some and when the data accumulation that writes; Can not impact and change) technical scheme of the present invention; From write buffer unit, take out data by the backstage service unit again, write database in batches.
Secondly, when the list page of user capture platform,, can search writing in the buffer unit of target cache unit, find respective page data cached, can return client and show, need not reading database according to column, the page number of tabulation for preceding 5 pages.For 5 pages later, then in database, search, find the respective page data then directly to return client equally and show, need not reading database.Because it is general; Preceding 5 pages of the platform page listings is the content that the user is concerned about most, accounts for more than 90% of visit capacity, therefore adopts the target cache unit caches to raise the efficiency; And 5 pages of later list page visit capacities are less, can effectively save the cache resources of target cache unit with database.
At last; Owing to adopted distributed caching mechanism; Need to consider the synchronous problem of buffer memory; Therefore added a synchronous service unit, the synchronous service unit at system's running background, is used for the also real-time synchronous metadata cache between the two of variation of the metadata cache that writes buffer unit of real-time monitor database and target cache unit with service manner.
In addition, all customer data generates the XML buffer memory, offers each application layer in order to the explicit user data.Wherein,, changes lessly, therefore only need the data cached pressure that can significantly reduce reading database of generation XML, adopt the mode of static XML file data simultaneously, also can make system more stable because subscriber data is generally more fixing.
When a user's data is visited for the first time, read subscriber data from database and return to client, be written to writing in the buffer unit of target cache unit to subscriber data simultaneously.Follow-up visit only needs from write buffer unit, to take out subscriber data and gets final product.Because subscriber data is more fixing, can often not change, so the database that can reduce more than 95% like this reads, has reduced the pressure of database effectively.And when subscriber data changes; Only need to change the zone bit of buffer memory, cache invalidation is got final product, like this when new access request is come; Detect buffer memory and be masked as inefficacy, then again from database read take the family data return client and again the filled object buffer unit write buffer unit.
Inquiry and search unit are used for database and target cache unit are inquired about and retrieved.Concrete, adopt full-text search through setting up index, to reduce read-write pressure to database.Be the basis with the framework of increasing income in addition, carry out query functions such as correspondent keyword search and related article coupling according to the actual requirements.
Set up the performance that index can improve system greatly.The first, through creating the uniqueness index, can guarantee the uniqueness of each line data in the database table.The second, can accelerate the retrieval rate of data greatly, this also is a most important reason of creating index.The 3rd, can accelerometer and table between connection, particularly meaningful especially aspect the referential integrity of realizing data.The 4th, when using grouping and collating sequence clause to carry out data retrieval, can significantly reduce the time of dividing into groups and sorting in the inquiry equally.The 5th, through making index of reference, can in the process of inquiry, use to optimize and hide device, improve the performance of system.
At first, create index categorizedly according to basic datas such as notice's content, reply content, subscriber datas.Just the full-text search service can be provided according to different application needs then.
For keyword search; After user entered keyword is submitted to; Retrieve in the index of creating through page invocation search service layer, return to the page with the XML form after retrieving result data, the page generates the final back page that shows through the service of view layer again and presents to the user.
For the related article coupling, at first all articles of website are created index as data source, through the search service layer match service is provided then.When page need shows related article, can the article key word be called the WCF interface of search service layer as condition.The search service layer is checked recent posts according to key word in article index, and returns to the page with the XML form.The page shows operations such as article title, time, author, cover connection again according to the content of returning.
In the middle of actual measurement and using, system of the present invention can effectively manage 1,000 ten thousand validated user quantity at least.
Claims (8)
1. network customer service and pass management system based on doctor's online interaction; It is characterized in that comprising interconnective applied logic layer, single-sign-on unit, target cache unit, database, backstage service unit, synchronous service unit, list page and inquiry and search unit, wherein:
User's logging status, authority and the application state of applied logic layer record different application layer offer different application layers with user data simultaneously and show and handle operation;
List page Pagination Display user data;
The single-sign-on unit verifies user login information, and the authority read functions is provided for the different application layer;
The target cache unit provides data for each application layer; Wherein, the target cache unit comprises and writes buffer unit, writes buffer unit and is used to save as the data that the different application layer is provided;
The backstage service unit takes out data from the target cache unit, simultaneously the batch data of taking out is write in the database;
The synchronous service unit is with the running background of service manner in management system, and simultaneously real-time monitored object buffer unit and the variation of the data in the database be data in synchronization object buffer unit and the database timely also; In addition, inquiry and search unit are inquired about and are retrieved the data in database and the target cache unit.
2. network customer service and pass management system based on doctor's online interaction according to claim 1 is characterized in that described single-sign-on unit at first defines the authority fetch interface of each application layer, arrange the contract that each application layer provides permissions data; Then, for each application layer is provided with corresponding communication interface, the single-sign-on unit reads the permissions data of each application layer through communication interface; Secondly, the single-sign-on unit can be calling on the also corresponding authority fetch interface that is assigned to each application layer with the function that permissions data is mated.
3. network customer service and pass management system based on doctor's online interaction according to claim 1; It is characterized in that when the data with the target cache unit write database; Through described target cache unit data are accumulated, in bulk the data of being accumulated are written in the database through the backstage service unit again.
4. network customer service and pass management system based on doctor's online interaction according to claim 1; It is characterized in that described single-sign-on unit comprises user authentication unit; After the user submits log-on message to; By user authentication unit user login information is verified, verified and successfully then return user login information to the single-sign-on unit.
5. network customer service and pass management system based on doctor's online interaction according to claim 1 is characterized in that described backstage service unit takes out data from writing of target cache unit the buffer unit.
6. network customer service and pass management system based on doctor's online interaction according to claim 1, it is characterized in that the variation that writes the data in the buffer unit of monitor database that described synchronous service unit is real-time and target cache unit and timely sync database and target cache unit write the data in the buffer unit.
7. network customer service and pass management system based on doctor's online interaction according to claim 1 is characterized in that described inquiry and search unit inquire about and retrieve the data that write in the buffer unit of database and target cache unit.
8. network customer service and pass management system based on doctor's online interaction according to claim 1 is characterized in that concrete the passing through of described inquiry and search unit set up index and adopt the mode of full-text search that the data that write in the buffer unit of database and target cache unit are inquired about and retrieved.
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