CN102111508A - Fault processing method and system as well as fault scheduling equipment - Google Patents

Fault processing method and system as well as fault scheduling equipment Download PDF

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Publication number
CN102111508A
CN102111508A CN2009102438448A CN200910243844A CN102111508A CN 102111508 A CN102111508 A CN 102111508A CN 2009102438448 A CN2009102438448 A CN 2009102438448A CN 200910243844 A CN200910243844 A CN 200910243844A CN 102111508 A CN102111508 A CN 102111508A
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China
Prior art keywords
fault
worker
processing unit
relevant information
scheduling
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CN2009102438448A
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Chinese (zh)
Inventor
张晓微
顾欣
刘宏英
郗卓宁
刘潇
徐旭东
武银枝
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China Mobile Group Design Institute Co Ltd
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China Mobile Group Design Institute Co Ltd
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Priority to CN2009102438448A priority Critical patent/CN102111508A/en
Publication of CN102111508A publication Critical patent/CN102111508A/en
Pending legal-status Critical Current

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Abstract

The invention discloses a fault processing method and system as well as fault scheduling equipment. The processing method comprises the following steps: judging information related to faults in a fault complaint list; generating a parallel scheduling list containing the identification of the fault complaint list when the fault complaint list reaches upgrade standards; notifying a plurality of fault processing units in parallel; and simultaneously eliminating faults by the plurality of fault processing units, thus shortening the whole processing time for fault complaint lists with special requirements, and improving the processing ageing for important fault complaints with special requirements.

Description

A kind of fault handling method, system and fault controlling equipment
Technical field
The present invention relates to computer technology, relate in particular to a kind of fault handling method, system and fault controlling equipment.
Background technology
At present, telecom operators complain for the fault of timely process user, improve the efficient of troubleshooting, all are provided with fault processing system respectively, and fault processing system is followed the tracks of the fault of closed-loop process customer complaint and monitor to each link of troubleshooting.
As shown in Figure 1, be the fault treating procedure schematic diagram that adopts at present, as can be seen from Figure 1, fault treating procedure may further comprise the steps:
The first step: fault processing system receives the fault complaint message that client sends, and comprises the fault relevant information in the fault complaint message that client sends.
The fault relevant information here comprises: client identification, time of failure, fault scene and fault type etc.
Second step: after fault processing system is accepted the fault complaint message of client,, comprise described fault relevant information during described customer complaint is single for this fault complaint message generates the customer complaint list.
The 3rd step: fault processing system generates fault according to the customer complaint list again and complains the worker single, and described fault is complained in worker's list and comprised described fault relevant information.
The 4th step: because dissimilar faults can be handled by different fault processing unit, therefore fault processing system is according to the relevant information in the fault complaint worker list, determine to carry out the fault processing unit that fault is got rid of, suppose that the fault processing unit of determining is a fault processing unit 1 here, complain worker's single transmit to give the fault processing unit of determining 1 this fault.
The 5th step: after fault processing unit 1 is accepted the fault complaint worker list that receives, at first complain the fault relevant information in worker's list to investigate according to fault, failure judgement complains whether the fault type in worker's list is the type that self can handle, if, then carry out dependent failure and get rid of processing, and result is returned to fault processing system; Otherwise the notice fault processing system sends fault to other fault processing unit and complains the worker single, and at this moment, fault processing system re-executed for the 4th step.
The 6th step: after fault processing system received the result that fault processing unit 1 returns, further whether failure judgement complained the fault of worker in single all to eliminate, if it is single to finish customer complaint, and returns result to client; Otherwise, jumped to for the 4th step, complain worker's single transmit to give other fault processing unit fault, require other fault processing unit to proceed dependent failure and get rid of processing, the fault in fault is complained worker's list is all got rid of.
The existing fault treatment system is the fault complaint message that the work in series mode between each task department of employing comes the customer in response end to initiate, and carries out fault eliminating accurately so that produce point according to the fault of determining.The fault complaint handling that the existing fault treatment system produces in the time of can guaranteeing at daily operate as normal preferably, but, the existing fault treatment system adopts the working method of serial to carry out fault and eliminates operation, complain the disposed of in its entirety time of worker's list longer for the fault that specific (special) requirements (as occasion or specific communication guarantees such as the Olympic Games) is arranged, ageing low for the processing that the important fault that specific (special) requirements is arranged is complained.
Summary of the invention
The embodiment of the invention provides a kind of fault handling method, system and fault controlling equipment, to solve the ageing low problem of processing to there being the specific (special) requirements fault to complain.
A kind of fault handling method said method comprising the steps of:
According to the fault relevant information that the fault that receives complains the worker singly to comprise, judge described fault complains worker's list whether to reach the upgrading standard;
When described fault complained the worker singly to reach the upgrading standard, it was single to generate the parallel scheduling that comprises the single sign of fault complaint worker;
Give a plurality of fault processing unit with described parallel scheduling single transmit, indicate the parallel fault of dispatching in the list of described fault processing unit basis to complain the worker singly to identify, from the fault complaint worker of correspondence is single, obtain the fault relevant information and carry out fault eliminating processing.
A kind of fault controlling equipment, described fault controlling equipment comprises:
The upgrading judging unit is used for the fault relevant information of complaining the worker singly to comprise according to the fault that receives, judges that described fault complains the single upgrading standard that whether reaches of worker;
The single generation unit of parallel scheduling is used for when described fault complains the worker singly to reach the upgrading standard, and it is single to generate the parallel scheduling that comprises the single sign of fault complaint worker;
Parallel scheduling unit, be used for giving a plurality of fault processing unit with described parallel scheduling single transmit, indicate the parallel fault of dispatching in the list of described fault processing unit basis to complain the worker singly to identify, from the fault complaint worker of correspondence is single, obtain the fault relevant information and carry out fault eliminating processing.
A kind of fault processing system, described fault processing system comprises: fault is complained scheduling unit and a plurality of fault processing unit, wherein:
Fault is complained scheduling unit, be used for the fault relevant information of complaining the worker singly to comprise according to the fault that receives, judge described fault complains worker's list whether to reach the upgrading standard, when described fault complains the worker singly to reach the upgrading standard, generation comprises fault and complains the parallel scheduling of the single sign of worker single, and gives fault processing unit with described parallel scheduling single transmit;
Fault processing unit is used for the parallel fault of dispatching list of basis and complains the worker singly to identify, and obtains the fault relevant information and carry out fault eliminating processing from the fault complaint worker of correspondence is single.
The beneficial effect of the embodiment of the invention is as follows:
Because the embodiment of the invention complains the fault relevant information in worker's list to judge to fault, complaining the single generation of worker to comprise fault to the fault that reaches the upgrading standard complains the parallel scheduling of the single sign of worker single, walk abreast and notify a plurality of fault processing unit, carry out fault simultaneously by a plurality of fault processing unit and get rid of the processing operation, therefore, shortened the fault that specific (special) requirements is arranged and complained the disposed of in its entirety time of worker's list, the processing timeliness that the important fault that having improved has specific (special) requirements is complained.
Description of drawings
Fig. 1 is the steps flow chart schematic diagram of fault complaint handling in the background technology;
Fig. 2 is the steps flow chart schematic diagram of fault complaint handling in the embodiment of the invention one;
Fig. 3 is the steps flow chart schematic diagram of fault complaint handling in the embodiment of the invention two;
Fig. 4 is the single structural representation of parallel scheduling in the embodiment of the invention two;
Fig. 5 is a fault controlling equipment structural representation in the embodiment of the invention three;
Fig. 6 is a fault processing system structural representation in the embodiment of the invention four.
Embodiment
In order to realize the object of the invention, the embodiment of the invention complains to the fault that receives the worker is single to judge whether be that the fault that specific (special) requirements is arranged that occasion or specific communication ensure complains the worker single, to there be the fault of specific (special) requirements to complain parallel being notified to of fault content of worker's list need carry out the fault processing unit that fault is got rid of processing, by the parallel processing of a plurality of fault processing unit, improve the processing timeliness of complaining at the important fault that specific (special) requirements is arranged.
Below in conjunction with Figure of description the embodiment of the invention is described in detail.
Embodiment one:
As shown in Figure 2, the method schematic diagram for fault complaint handling in the embodiment of the invention one said method comprising the steps of:
Step 101: receive the fault that comprises the fault relevant information and complain the worker single.
In this step, at first initiate to comprise the fault complaint message of fault relevant information, and it is single to generate fault complaint worker according to the fault complaint message by client.
Described fault relevant information includes but not limited to following content: client identification, time of failure, fault scene and fault type.
Step 102: judge according to described fault relevant information described fault complains worker's list whether to reach the upgrading standard; If then execution in step 103; Otherwise, complain the scheme of system to carry out fault according to existing fault and get rid of processing.
In order to reduce the transformation of existing fault being complained system, the embodiment of the invention need complain the worker singly to judge to fault, when determining that fault is complained the worker singly is when complaining the worker who produces single at the important fault of specific (special) requirements, need the parallel processing process among enforcement the present invention, otherwise, can still complain the scheme of system to carry out troubleshooting according to existing fault.
The upgrading standard here can be complained the significance level customization of worker's list according to fault, also can be that the keeper rule of thumb is worth customization.
Step 103: complain the worker single according to described fault, it is single to generate the parallel scheduling that comprises the single sign of described fault complaint worker.
Step 104: with the single parallel a plurality of fault processing unit of notifying of described parallel scheduling.
In this step, determine that according to the information such as fault type in the fault relevant information needs carry out the fault processing unit of troubleshooting, the fault processing unit that the single notice simultaneously of the scheduling that will walk abreast is then determined.
Step 105: the parallel fault of dispatching in the list of fault processing unit basis complains the worker singly to identify, and obtains the fault relevant information and carry out fault eliminating processing from the fault complaint worker of correspondence is single.
In this step, the troubleshooting content that each fault processing unit is carried out can be different, and promptly each fault processing unit all has its specific fault that can handle, each fault processing unit concurrent working, parallel interlock between each fault processing unit is finished whole fault and is got rid of processing procedure.For example: the fault processing unit that adopts during at network equipment failure with at the network line fault may be different.
By the scheme of the embodiment of the invention one, require a plurality of fault processing unit that the fault that specific (special) requirements is arranged is complained and carry out parallel processing, reduce the overall failure handling duration, improve at the processing of the important fault complaint that specific (special) requirements is arranged ageing.
Embodiment two:
The embodiment of the invention two is described in detail by the scheme of concrete example to the embodiment of the invention one.
As shown in Figure 3, the method schematic diagram for fault complaint handling in the embodiment of the invention two may further comprise the steps:
Step 201: receive the fault that comprises the fault relevant information and complain the worker single.
Suppose that the fault complaint worker who receives in the present embodiment singly is the fault complaint worker list at the network traffic of occasion (as the Olympic Games).
Fault complains the fault relevant information in worker's list to include but not limited to following content: fault relates to event information, fault level and fault and complains number of times.
Step 202: complain the content of the fault relevant information in worker's list and the content in the keyword database to mate the fault that receives, if the match is successful, then execution in step 203; Otherwise, complain the scheme of system to carry out fault according to existing fault and get rid of processing.
In this step, the requirement that can ensure according to the occasion or the specific communication of operator's participation is provided with keyword database, and the content of keyword database and form include but not limited to form as shown in table 1:
Table 1
The purpose of this step is to determine the important fault that produces to complain during occasion or Special Safeguard incident, complains the worker singly to carry out quick identification and highlight to important fault, and is ageing at the processing of important fault complaint with further raising.
Step 203: complain the label of annotating on worker's list in the fault that the match is successful.
In step 202, the fault relevant information that each fault is complained worker's list all with keyword database in content mate, complain startup label filling flow process on worker's list in the fault that the match is successful, marking label by complaining on worker's list in the fault that the match is successful, singly is that the fault that need carry out parallel processing complains the worker single so that the follow-up fault that can discern this mark label is automatically complained worker.
This step is not to realize the steps necessary of the object of the invention, the embodiment of the invention also is not limited to write down the fault that need carry out parallel processing by other modes and complains the worker single, and complains the worker singly to carry out the operation that the upgrading standard is judged to the fault that needs carry out parallel processing.
Step 204: relate to event information, fault level and fault according to the fault that comprises in the fault relevant information and complain the one or more information in the number of times to determine described fault complains worker's list whether to reach the upgrading standard; If then execution in step 205; Otherwise, complain the scheme of system to carry out troubleshooting according to existing fault.
In this step, need complain the worker singly further to classify,, then can complain the scheme of system to carry out troubleshooting according to existing fault if the fault of mark label complains worker Dan Wei to reach the upgrading standard to the fault of mark label; If reach the upgrading standard, then need to carry out follow-up parallel processing process.
Comprise in the fault relevant information of assumed fault complaint worker list: fault relates to event information, fault level and fault and complains these three kinds of parameters of number of times, then can set up upgrading standard as shown in table 2 and judge reference table:
Classification Technology realizes means The upgrading standard
The special group that relates to incident is complained Keyword database GGG、HHH、......
Fault level Keyword database Level fault: CC, DD ... secondary failure: MM, NN ... three grades of fault: PP, QQ ... level Four fault: SS, TT ...
The general public is complained Counter The category-A fault complains the worker singly to add up: XX category-B fault complains the worker singly to add up: YY ...
......
Table 2
Complain the single mode that whether reaches the upgrading standard of worker specifically to comprise according to the content failure judgement shown in the table 2:
With the fault of fault relevant information relate to event information, fault level and fault complain number of times respectively with table 2 in parameter compare, when following at least one condition satisfies, determine that described fault complains the worker singly to reach the upgrading standard:
It is predefined event information in the keyword database that fault relates to event information;
Fault level reaches the fault level of setting in the keyword database in advance;
Fault complains number of times to reach the threshold value that counter is set.
Step 205: determine that according to described fault relevant information needs carry out fault and get rid of major error processing unit and the collaborative fault processing unit of handling.
In fault handling process, because the content difference of fault, the fault processing unit that need carry out fault eliminating processing is also different, fault processing unit at a certain fault relevant information needs, the fault processing unit that is used to solve fault subject matter is referred to as the major error processing unit, and other are used for the collaborative fault processing unit that is referred to as of auxiliary major error processing unit.
Step 206: send fault to the major error processing unit and complain worker's list single, require the major error processing unit to carry out corresponding fault eliminating and handle according to the fault relevant information in the fault complaint worker list with the scheduling that walks abreast.
Step 207: it is single to send parallel scheduling to collaborative fault processing unit, require collaborative fault processing unit according to described parallel scheduling the fault in single complain the worker singly to identify, complain the worker to obtain the fault relevant information single from the fault of correspondence and carry out fault and get rid of and handle.
Step 206 and step 207 are executed in parallel, require a plurality of fault processing unit to carry out fault simultaneously and get rid of processing.
The content of the parallel scheduling list in the present embodiment includes but not limited to shown in Figure 4, and wherein fault complains the single fault that is used to indicate collaborative fault processing unit to find out the needs processing that identifies of worker to complain the worker single; Fault handling time comprises two aspect contents: the process limited requires and the residue processing time, process limited requires to be used to indicate collaborative fault processing unit to carry out fault and gets rid of the deadline of handling, and the residue processing time is to alarm by the timer that is provided with to remind remaining time; Major error processing unit sign and work in coordination with the fault processing unit sign and be used to carry out fault and get rid of between each unit of handling and can carry out information interaction reaches by associated treatment and shortens the time that fault is got rid of; Processing requirements at each fault processing unit is meant: each fault processing unit has its specific content of operation, but in the present embodiment, the keeper can formulate the extra demand that fault processing unit need be finished according to the actual requirements.
Step 208: after each fault processing unit finishes fault eliminating processing and returns result, confirm that fault all solves, then closing fault complains the worker single single with the scheduling that walks abreast, fault complaint handling end this moment.
Embodiment three:
The embodiment of the invention three provides a kind of fault controlling equipment, as shown in Figure 5, described fault controlling equipment comprises upgrading judging unit 11, the parallel single generation unit 12 of scheduling and parallel scheduling unit 13, wherein: upgrading judging unit 11 is used for the fault relevant information of complaining the worker singly to comprise according to the fault that receives, judges that described fault complains the single upgrading standard that whether reaches of worker; The single generation unit 12 of parallel scheduling is used for when described fault complains the worker singly to reach the upgrading standard, and it is single to generate the parallel scheduling that comprises the single sign of fault complaint worker; Parallel scheduling unit 13 is used for giving a plurality of fault processing unit with described parallel scheduling single transmit, indicate the parallel fault of dispatching in the list of described fault processing unit basis to complain the worker singly to identify, from the fault complaint worker of correspondence is single, obtain the fault relevant information and carry out fault eliminating processing.
Described upgrading judging unit 11 also is used for when following at least one condition satisfies, and determines that described fault complaint worker singly reaches the upgrading standard:
It is predefined event information that the fault that the fault relevant information comprises relates to event information;
The fault level that the fault relevant information comprises reaches predefined fault level;
The fault that the fault relevant information comprises complains number of times to reach threshold value.
Described parallel scheduling unit 13 also is used for determining that according to the fault relevant information needs carry out fault and get rid of major error processing unit and the collaborative fault processing unit of handling, and complain the single and parallel scheduling single transmit of worker to give the major error processing unit the described fault, the scheduling single transmit that will walk abreast is given collaborative fault processing unit.
Comprise identical fault handling time during the parallel scheduling that the single generation unit 12 of described parallel scheduling generates is single; Described fault controlling equipment also comprises timing unit 14, is used for according to the single fault handling time that comprises of parallel scheduling, and the deadline of each fault processing unit troubleshooting is carried out timing.
Described fault controlling equipment also comprises matching unit 15, and the fault relevant information that the fault complaint worker who is used for receiving singly comprises and the content of keyword database are mated, and when the match is successful, triggers upgrading judging unit 11.
Further, described fault controlling equipment also comprises tag unit 16, be used at matching unit 15 when the match is successful, the fault that the match is successful is complained worker's label of singly annotating, and trigger upgrading judging unit 11 and judge that the fault of filling labels complains the single upgrading standard that whether reaches of worker.
In fault controlling equipment schematic diagram shown in Figure 5, there is multiple coffret between each unit, be illustrated respectively below:
Interface 1: be used to receive fault and complain the worker single, be after client is initiated the fault complaint message, the single generation unit of worker in can the existing fault treatment system generates fault according to the fault complaint message and complains the worker single, complains worker's single transmit to give matching unit 15 fault by interface 1 then.
Interface 2: the fault that walk abreast of not needing that is used to receive matching unit 15 and 11 outputs of upgrading judging unit is got rid of the fault of handling and is complained the worker single, and the fault that receives is complained extremely fault processing system of the prior art of worker's single transmit.
Interface 3: the scheduling unit 13 that walks abreast walks abreast fault eliminating the fault complaint worker list of handling and the scheduling single transmit that walks abreast to each fault processing unit with needs.
Embodiment four:
The embodiment of the invention four also provides a kind of fault processing system, as shown in Figure 6, described fault processing system comprises: fault is complained scheduling unit 21 and a plurality of fault processing unit 22, wherein: fault complains scheduling unit 21 to be used for the fault relevant information of complaining the worker singly to comprise according to the fault that receives, judge described fault complains worker's list whether to reach the upgrading standard, when described fault complains the worker singly to reach the upgrading standard, generation comprises fault and complains the parallel scheduling of the single sign of worker single, and gives fault processing unit 22 with described parallel scheduling single transmit; Fault processing unit 22 is used for the parallel fault of dispatching list of basis and complains the worker singly to identify, and obtains the fault relevant information and carry out fault eliminating processing from the fault complaint worker of correspondence is single.
Described fault complains scheduling unit 21 also to be used for when following at least one condition satisfies, and determines that described fault complaint worker singly reaches the upgrading standard:
It is predefined event information that the fault that the fault relevant information comprises relates to event information;
The fault level that the fault relevant information comprises reaches predefined fault level;
The fault that the fault relevant information comprises complains number of times to reach threshold value.
Described fault complains scheduling unit 21 also to be used for determining that according to the fault relevant information needs carry out fault and get rid of major error processing unit and the collaborative fault processing unit of handling, and complain the single and parallel scheduling single transmit of worker to give the major error processing unit the described fault, the scheduling single transmit that will walk abreast is given collaborative fault processing unit.
Described fault complains scheduling unit 21 also to be used for each fault processing unit being carried out the deadline of troubleshooting and carrying out timing according to the single fault handling time that comprises of parallel scheduling.
The fault relevant information that the fault complaint worker that described fault complains scheduling unit 21 also to be used for receiving singly comprises and the content of keyword database are mated, and when the match is successful, judge described fault complains worker's list whether to reach the upgrading standard again.
Described fault complains scheduling unit 21 also to be used for when the match is successful, and the fault that the match is successful is complained worker's label of singly annotating, and judges that again the fault of filling label is complained the single upgrading standard that whether reaches of worker.
The method, system and the equipment that provide by the embodiment of the invention, be different from the fault routine complaint mechanism, complain the worker singly to discern and highlight to the fault that the special processing requirement is arranged, help to improve the timeliness of accepting that failure and special is complained worker's list, simultaneously, the embodiment of the invention is set up fault and is complained the parallel scheduling of worker's list single, and it is single to notify a plurality of fault processing unit to accept parallel scheduling simultaneously by " walking abreast " mode on the one hand, can the shortening problem investigate the processing time, improve fault removal efficiency; Make each fault processing unit realize interlock and early warning on the other hand, help in time to deal with problems all sidedly; Also the fault of each fault processing unit is got rid of the time limit in the present embodiment and carry out uniform requirement, avoided the inconsistent phenomenon that causes handling problems and lag behind of time limit, by the time set that increases the residue process limited is required to show and alarm and remind, help to guarantee the time limit requirement of troubleshooting; The scheme of present embodiment is less to the transformation of existing fault processing procedure, saves system reform investment.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.

Claims (18)

1. a fault handling method is characterized in that, said method comprising the steps of:
According to the fault relevant information that the fault that receives complains the worker singly to comprise, judge described fault complains worker's list whether to reach the upgrading standard;
When described fault complained the worker singly to reach the upgrading standard, it was single to generate the parallel scheduling that comprises the single sign of fault complaint worker;
Described parallel scheduling list is sent to a plurality of fault processing unit simultaneously, indicate the parallel fault complaint worker who dispatches in the list of described fault processing unit basis singly to identify, from the fault complaint worker of correspondence is single, obtain the fault relevant information and carry out fault eliminating processing.
2. the method for claim 1 is characterized in that, judges that according to the fault relevant information step that described fault complains worker's list whether to reach the upgrading standard comprises:
When following at least one condition satisfies, determine that described fault complaint worker singly reaches the upgrading standard:
It is predefined event information that the fault that the fault relevant information comprises relates to event information;
The fault level that the fault relevant information comprises reaches predefined fault level;
The fault that the fault relevant information comprises complains number of times to reach threshold value.
3. the method for claim 1 is characterized in that, comprises to the step of a plurality of fault processing unit described parallel scheduling single transmit:
Determine that according to the fault relevant information needs carry out fault and get rid of major error processing unit and the collaborative fault processing unit of handling;
Complain the single and parallel scheduling single transmit of worker to give the major error processing unit described fault;
The scheduling single transmit that will walk abreast is given collaborative fault processing unit.
4. the method for claim 1 is characterized in that,
Send to the parallel scheduling of each fault processing unit and comprise identical fault handling time in single, described fault handling time represents that each fault processing unit carries out fault and get rid of the deadline of handling.
5. as the arbitrary described method of claim 1~4, it is characterized in that judge described fault complains whether the worker is single reaches before the upgrading standard, and described method is further comprising the steps of:
The fault relevant information that the fault that receives complains the worker singly to comprise is mated with the content in the keyword database, when the match is successful, judge again described fault complains the worker singly whether to reach the upgrading standard.
6. method as claimed in claim 5 is characterized in that,
When the match is successful, the fault that the match is successful is complained worker's label of singly annotating, judge that again the fault of filling label is complained the single upgrading standard that whether reaches of worker.
7. a fault controlling equipment is characterized in that, described fault controlling equipment comprises:
The upgrading judging unit is used for the fault relevant information of complaining the worker singly to comprise according to the fault that receives, judges that described fault complains the single upgrading standard that whether reaches of worker;
The single generation unit of parallel scheduling is used for when described fault complains the worker singly to reach the upgrading standard, and it is single to generate the parallel scheduling that comprises the single sign of fault complaint worker;
Parallel scheduling unit, be used for giving a plurality of fault processing unit with described parallel scheduling single transmit, indicate the parallel fault of dispatching in the list of described fault processing unit basis to complain the worker singly to identify, from the fault complaint worker of correspondence is single, obtain the fault relevant information and carry out fault eliminating processing.
8. fault controlling equipment as claimed in claim 7 is characterized in that,
Described upgrading judging unit also is used for when following at least one condition satisfies, and determines that described fault complaint worker singly reaches the upgrading standard:
It is predefined event information that the fault that the fault relevant information comprises relates to event information;
The fault level that the fault relevant information comprises reaches predefined fault level;
The fault that the fault relevant information comprises complains number of times to reach threshold value.
9. fault controlling equipment as claimed in claim 7 is characterized in that,
Described parallel scheduling unit, also be used for determining that according to the fault relevant information needs carry out fault and get rid of major error processing unit and the collaborative fault processing unit of handling, and complain the single and parallel scheduling single transmit of worker to give the major error processing unit the described fault, the scheduling single transmit that will walk abreast is given collaborative fault processing unit.
10. fault controlling equipment as claimed in claim 7 is characterized in that,
Comprise identical fault handling time during the parallel scheduling that the single generation unit of described parallel scheduling generates is single;
Described fault controlling equipment also comprises:
Timing unit is used for according to the single fault handling time that comprises of parallel scheduling, and the deadline of each fault processing unit troubleshooting is carried out timing.
11., it is characterized in that described fault controlling equipment also comprises as the arbitrary described fault controlling equipment of claim 7~10:
Matching unit, the fault relevant information that the fault complaint worker who is used for receiving singly comprises and the content of keyword database are mated, and trigger the upgrading judging unit when the match is successful.
12. fault controlling equipment as claimed in claim 11 is characterized in that, described fault controlling equipment also comprises:
Tag unit is used at matching unit when the match is successful, and the fault that the match is successful is complained worker's label of singly annotating, and the fault that triggers upgrading judgment unit judges filling label is complained the single upgrading standard that whether reaches of worker.
13. a fault processing system is characterized in that, described fault processing system comprises: fault is complained scheduling unit and a plurality of fault processing unit, wherein:
Fault is complained scheduling unit, be used for the fault relevant information of complaining the worker singly to comprise according to the fault that receives, judge described fault complains worker's list whether to reach the upgrading standard, when described fault complains the worker singly to reach the upgrading standard, generation comprises fault and complains the parallel scheduling of the single sign of worker single, and gives fault processing unit with described parallel scheduling single transmit;
Fault processing unit is used for the parallel fault of dispatching list of basis and complains the worker singly to identify, and obtains the fault relevant information and carry out fault eliminating processing from the fault complaint worker of correspondence is single.
14. fault processing system as claimed in claim 13 is characterized in that,
Described fault is complained scheduling unit, also is used for when following at least one condition satisfies, and determines that described fault complaint worker singly reaches the upgrading standard:
It is predefined event information that the fault that the fault relevant information comprises relates to event information;
The fault level that the fault relevant information comprises reaches predefined fault level;
The fault that the fault relevant information comprises complains number of times to reach threshold value.
15. fault processing system as claimed in claim 13 is characterized in that,
Described fault is complained scheduling unit, also be used for determining that according to the fault relevant information needs carry out fault and get rid of major error processing unit and the collaborative fault processing unit of handling, and complain the single and parallel scheduling single transmit of worker to give the major error processing unit the described fault, the scheduling single transmit that will walk abreast is given collaborative fault processing unit.
16. fault processing system as claimed in claim 13 is characterized in that,
Described fault is complained scheduling unit, also is used for each fault processing unit being carried out the deadline of troubleshooting and carrying out timing according to the single fault handling time that comprises of parallel scheduling.
17. as the arbitrary described fault processing system of claim 13~16, it is characterized in that,
Described fault is complained scheduling unit, and the fault relevant information that the fault complaint worker who also is used for receiving singly comprises and the content of keyword database are mated, and when the match is successful, judges described fault complains worker's list whether to reach the upgrading standard again.
18. fault processing system as claimed in claim 17 is characterized in that,
Described fault is complained scheduling unit, also is used for when the match is successful, and the fault that the match is successful is complained worker's label of singly annotating, and judges that again the fault of filling label is complained the single upgrading standard that whether reaches of worker.
CN2009102438448A 2009-12-23 2009-12-23 Fault processing method and system as well as fault scheduling equipment Pending CN102111508A (en)

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CN107172204A (en) * 2017-06-29 2017-09-15 北京众清科技有限公司 The worksheet system and worksheet method of High Availabitity high capacity
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CN109413496A (en) * 2018-10-31 2019-03-01 杭州东方通信软件技术有限公司 A kind of automatic fault selftesting method and system

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CN108074104A (en) * 2016-11-17 2018-05-25 阿里巴巴集团控股有限公司 A kind of customer service processing method and server-side and client
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CN109413496A (en) * 2018-10-31 2019-03-01 杭州东方通信软件技术有限公司 A kind of automatic fault selftesting method and system
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