CN102025656A - Method, device and system for handling conversation - Google Patents
Method, device and system for handling conversation Download PDFInfo
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Abstract
The invention discloses a method, a device and a system for handling conversation. In the embodiment of the invention, conversation content between an ERP (Enterprise Resource Planning) system and an IM (Instant Messaging) device is refilled in the ERP system through a characteristic value of a launching object and a generated communication mark, that is, the conversation content between the ERP system and the IM device is preserved in the ERP system so that users can check at will in the ERP system. As the conversation content is preserved according to the characteristic value of the launching object, the preserved conversation content corresponds to the characteristic value of the launching object, thereby being convenient for users to search and manage.
Description
Technical field
The present invention relates to communication technical field, be specifically related to a kind of processing method, device and system of session.
Background technology
Instant messaging (IM, Instant Messenger), be meant the business that can send and receive internet message etc. immediately, along with development of internet technology, the function of instant messaging equipment becomes increasingly abundant, particularly in recent years develop multiple functions such as Email, blog, music, TV, recreation and search that IM equipment is integrated gradually rapidly.Instant messaging equipment no longer is a simple chat apparatus, and it has developed into collection interchange, information, amusement, search, ecommerce, office cooperation and corporate client service etc. and has been the synthesization information platform of one.
At Enterprise Resources Plan (ERP, when Enterprise Resource Planning) carrying out Business Processing in the system, need to initiate instant messaging, so that link up with regard to relevant issues with the related personnel, but in research and practice process to prior art, the present inventor finds, prior art only is supported in to be opened IM equipment and carry out instant messaging in the ERP system, be not supported in and check communication record in the ERP system, the user is brought inconvenience.
Summary of the invention
The embodiment of the invention provides a kind of processing method, device and system of session, can be supported in and check communication record in the ERP system.
A kind of processing method of session comprises:
Obtain conversation request, carry the characteristic value of initiating object in the described conversation request;
Generate communications identification according to described conversation request;
Set up characteristic value and the corresponding relation between the communications identification and the preservation of described initiation object;
Send described conversation request and communications identification to IM equipment;
Receive the conversation end request that IM equipment sends, carry session content and communications identification at least in the described conversation end request;
According to the communications identification of carrying in the conversation end request, and the characteristic value of the initiation object of preserving and the definite corresponding characteristic value of initiating object of the corresponding relation between the communications identification;
Characteristic value according to the initiation object of determining is preserved described session content.
A kind of processing method of session comprises:
Receive conversation request and communications identification that ERP system sends, carry the characteristic value of initiating object in the described conversation request, described communications identification is generated according to described conversation request by ERP system;
Set up session according to described conversation request, obtain session content;
Characteristic value according to described initiation object sends the conversation end request to ERP system, carries session content and communications identification at least in the described conversation end request, so that ERP system is preserved described session content according to communications identification.
A kind of ERP system comprises:
Acquiring unit is used to obtain conversation request, carries the characteristic value of initiating object in the described conversation request;
Generation unit, the conversation request that is used for getting access to according to acquiring unit generates communications identification;
Relation is preserved the unit, is used to set up the corresponding relation between the characteristic value of described initiation object and the communications identification that generation unit generates and preserves;
Transmitting element is used to send communications identification that conversation request that acquiring unit gets access to and generation unit generate to IM equipment;
Receiving element is used to receive the conversation end request that IM equipment sends, and carries session content and communications identification at least in the described conversation end request;
Determining unit, the communications identification that the conversation end request that is used for receiving according to receiving element is carried, and relation is preserved the characteristic value of the initiation object of preserving the unit and the characteristic value that the corresponding relation between the communications identification determines to initiate accordingly object;
Content is preserved the unit, is used for preserving the session content that receiving element receives according to the characteristic value of the definite initiation object of determining unit.
A kind of instant messaging IM equipment comprises:
Receiving element is used to receive conversation request and the communications identification that ERP system sends, and carries the characteristic value of initiating object in the described conversation request, and described communications identification is generated according to described conversation request by ERP system;
Conversation element is used for setting up session according to the conversation request that receiving element receives, and obtains session content;
Transmitting element, the characteristic value that is used for the initiation object that receives according to receiving element sends the conversation end request to ERP system, at least carry the session content that communications identification and conversation element obtain in the described conversation end request, so that ERP system is preserved described session content according to communications identification.
A kind of communication system, the ERP system and the IM equipment of any that comprises that the embodiment of the invention provides.
Characteristic value and the communications identification of generation of the embodiment of the invention by utilize initiating object realizes the backfill of session content in the ERP system between ERP system and the IM equipment, the session content that is about between ERP system and the IM equipment is kept in the ERP system, so that the user checks in ERP system at any time, and, owing to be to come this session content is preserved according to the characteristic value of initiating object, so have certain corresponding relation between the characteristic value of session content of preserving and initiation object, be convenient to the user and search and manage.
Description of drawings
In order to be illustrated more clearly in the technical scheme in the embodiment of the invention, the accompanying drawing of required use is done to introduce simply in will describing embodiment below, apparently, accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is the method flow diagram of the processing method of the session that provides of the embodiment of the invention one;
Fig. 2 is the method flow diagram of the processing method of the session that provides of the embodiment of the invention two;
Fig. 3 is the method flow diagram of the processing method of the session that provides of the embodiment of the invention three;
Fig. 4 a is the structural representation of the ERP system that provides of the embodiment of the invention;
Fig. 4 b is another structural representation of the ERP system that provides of the embodiment of the invention;
Fig. 5 is the structural representation of the IM equipment that provides of the embodiment of the invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills belong to the scope of protection of the invention not making the every other embodiment that is obtained under the creative work prerequisite.
The embodiment of the invention provides a kind of processing method, device and system of session.Below be elaborated respectively.
Embodiment one,
Present embodiment will be described from the angle of ERP system.This ERP system can be carried out session with IM equipment, such as, be specifically as follows K/3 system (a kind of ERP system) based on 3 layer architectures, wherein, the K/3 system can comprise K/3 and K/3 server (K/3 Webservice).
A kind of processing method of session, referring to Fig. 1, idiographic flow is as follows:
101, obtain conversation request, carry the characteristic value of initiating object in this conversation request.
Wherein, the characteristic value of initiating object refers to initiate object relevant and can be used to characterize the parameters of initiation characteristics of objects, such as, the characteristic value of this initiation object can comprise IM server loopback address at least, certainly, can also comprise any one or combination in any among document numbering, accounts sign, accounts title and the promoter.
It should be noted that the conversation request here refers to the IM conversation request, for convenience, in embodiments of the present invention, all abbreviate conversation request as.
102, generate communications identification according to the conversation request that gets access to, this communications identification is specifically as follows global unique identification symbol (GUID, Globally Unique Identifier).
103, set up to initiate the characteristic value (being the characteristic value of initiation object entrained in the conversation request that gets access in the step 101) and the corresponding relation between the communications identification of object and preserving.For example, specifically can be as follows:
Set up the characteristic value of initiation object and the corresponding relation between the communications identification; The characteristic value and the corresponding relation between the communications identification of this initiation object are recorded in the ERP system database.
Such as, can set up a kind of tables of data, be used to write down the characteristic value of initiation object and the corresponding relation between the communications identification, referring to table one, then this tables of data is kept in the ERP system database.
Table one:
| IM server loopback address | 010.010.010.010 | ...... |
| The document numbering | 100 | ...... |
| The accounts sign | 001 | ...... |
| The accounts title | Wage | ...... |
| The promoter | Zhang San | ...... |
| Communications identification | 11111111-1111-1111-1111-111111111111 | ...... |
104, the communications identification that generates in conversation request that receives in the forwarding step 101 and the step 102 is given IM equipment, so that carry out session with IM equipment.
Wherein, the form of session can be set according to the demand of practical application, sees prior art for details, does not repeat them here.
105, receive the conversation end request that IM equipment sends, wherein, carry session content and communications identification at least in this conversation end request.
Wherein, the communications identification here is the communications identification that sends to IM equipment in the step 104; Session content refers to the instant messaging record between ERP system and the IM equipment, can be contents such as Word message, pictorial information and/or file.
106, according to the communications identification of carrying in the conversation end request, and the characteristic value of the initiation object of preserving and the definite corresponding characteristic value of initiating object of the corresponding relation between the communications identification.For example, specifically can be as follows:
According to the communications identification of carrying in the conversation end request, characteristic value by searching the initiation object that is recorded in the ERP system database and the corresponding relation between the communications identification are determined the corresponding characteristic value of initiating object.
Such as, if the communications identification of carrying in the conversation end request is " 11111111-1111-1111-1111-111111111111 ", then as can be known by look-up table one, " 11111111-1111-1111-1111-111111111111 " pairing IM server loopback address is " 010.010.010.010 ", document is numbered " 100 ", and accounts are designated " 002 ", and the accounts name is called " wage ", initiate artificial " Zhang San ", and the like.
107, preserve the session content that receives according to the characteristic value of the initiation object of determining.
For example, in specifically the session content can being preserved in the pairing business object of characteristic value of the determined initiation object of step 106, such as, if the pairing business object of characteristic value of the determined initiation object of step 106 is " wage ", then this session content can be kept in the business object " wage ", like this, when the user need check about the instant messaging of business object " wage " record (being session content), just directly check in the business object in ERP system " wage ", not only easy to use, and corresponding relation is understood.
Wherein, this session content specifically can be contents such as the examination, approval about list, also can be other log.
As from the foregoing, characteristic value and the communications identification of generation of present embodiment by utilize initiating object realizes the backfill of session content in the ERP system between ERP system and the IM equipment, the session content that is about between ERP system and the IM equipment is kept in the ERP system, so that the user checks in ERP system at any time, and, owing to be to come this session content is preserved according to the characteristic value of initiating object, so have certain corresponding relation between the characteristic value of session content of preserving and initiation object, be convenient to the user and search and manage.
Embodiment two,
Present embodiment will be described from the angle of IM equipment, and this IM equipment can carry out session with ERP system, specifically can comprise IM server and IM client.
A kind of processing method of session, referring to Fig. 2, idiographic flow is as follows:
201, receive conversation request and the communications identification that ERP system sends, carry the characteristic value of initiating object in this conversation request.
Wherein, communications identification is generated according to described conversation request by ERP system, is specifically as follows GUID; The characteristic value of initiating object then refers to initiate object relevant and can be used to characterize the parameters of initiation characteristics of objects, such as, the characteristic value of this initiation object can comprise IM server loopback address at least, certainly, can also comprise any one or combination in any among document numbering, accounts sign, accounts title and the promoter.
202, set up session according to the conversation request that receives in the step 201, obtain session content;
Wherein, session content refers to the instant messaging record between ERP system and the IM equipment, can be contents such as Word message, pictorial information and/or file.
203, the characteristic value according to the initiation object that carries in the conversation request that receives in the step 201 sends the conversation end request to ERP system, wherein, at least carry session content and communications identification in this conversation end request, so that ERP system is preserved this session content according to communications identification.
For example, if comprised IM server loopback address in the characteristic value of initiation object, then step 203 is specifically as follows:
Call corresponding process in the ERP system according to this IM server loopback address, send the conversation end request then to this calling process.Such as, if this ERP system is specially the K/3 system, then this process is specifically as follows the K/3 server.
As from the foregoing, characteristic value and the communications identification of generation of present embodiment by utilize initiating object realizes the backfill of session content in the ERP system between ERP system and the IM equipment, promptly utilize the characteristic value of initiation object and the communications identification of generation that the session content between ERP system and the IM equipment is kept in the ERP system, initiate the pairing session content of object thereby make the user in ERP system, directly to check, greatly facilitate user's operation, help improving user experience.
Embodiment three,
According to the described method of front embodiment, below will elaborate for example.
In the present embodiment, will be specially the K/3 system with ERP system, communications identification is that GUID is that example describes, wherein, the K/3 system can comprise K/3 and K/3 server, and IM equipment can comprise IM server and IM client.
Referring to Fig. 3, idiographic flow can be as follows:
301, K/3 obtains the characteristic value of initiating object, such as, be example with the document, this characteristic value can comprise information such as IM server loopback address, document numbering, set of books sign, set of books title and promoter.
For convenience, in the present embodiment, comprise IM server loopback address, document numbering, set of books sign, set of books title and initiate artificial example with the characteristic value of this initiation object describing, suppose that at this each characteristic value is specific as follows:
IM server loopback address is: 010.010.010.010;
Document numbering: 200;
Set of books sign: 002;
Set of books title: the turnover;
Promoter: Zhang San.
302, K/3 sends conversation request to the K/3 server, wherein, carries the characteristic value of initiating object in this conversation request, and the characteristic value of this initiation object comprises: IM server loopback address, document numbering, set of books sign, set of books title and promoter.
303, after the K/3 server receives this conversation request, generate a GUID:11111111-1111-1111-1111-111111111110;
304, the K/3 server set up GUID and the characteristic value of the initiation object that receives between corresponding relation, referring to table two, this corresponding relation is recorded in the K/3 system database, such as specifically being kept in the K/3 data in server storehouse.
Table two:
| IM server loopback address | 010.010.010.010 | ...... |
| The document numbering | 200 | ...... |
| The accounts sign | 002 | ...... |
| The accounts title | The turnover | ...... |
| The promoter | Zhang San | ...... |
| GUID | 11111111-1111-1111-1111-111111111110 | ...... |
305, the K/3 server sends to the IM server with the conversation request that receives and the GUID of generation.Wherein, carry the characteristic value of initiating object in the conversation request, promptly carry information such as IM server loopback address, document numbering, set of books sign, set of books title and promoter in this conversation request.
The code of defined parameters can be as follows when wherein, starting this session:
Wherein, the content in the defaultTopMessage node is the literal that is presented at the multi-conference top; In the creater node founder; Content is for initiating the title of this multi-conference in the title node; Content is the IMwebservice loopback address in the CallbackAddress node, as:
Http: // 192.168.18.1/K3NetSite/IMXXTech.asmx, or the like.
Wherein, AcctID is the unique identification of the set of books of initiation multi-conference; BillID is for initiating the document ID of multi-conference, and a plurality of usefulness ", " separate; BillIDDescription is the descriptor of document ID, as: the purchase order numbering, or the like; LTypeID is the category IDs of the document of initiation multi-conference.
306, after the IM server is received this conversation request and GUID, the session request is sent on the corresponding IM client according to promoter's information of carrying in the conversation request.
307, after the IM client receives this conversation request, if do not accept this conversation request, then can return the response of expression refusal, flow process finishes; If accept this conversation request, then can return the response that expression is accepted, thereby set up the session between K/3 system and the IM equipment.
Wherein, carry out the form of session and can set according to the demand of practical application, such as, can eject earlier and select user window to select for the user, after the user had selected to participate in the user of session, display session window then was so that the user exchanges immediately.In conversation procedure, IM client and/or IM server are preserved session content, and this session content can be contents such as Word message, pictorial information and/or file.
It should be noted that, if IM client storage session content, and the IM server is not preserved session content, then behind conversation end, the IM client need send to the session content IM server.
308, work as conversation end, when clicking the dismission button on the session window as the promoter or closing session window, the IM client wherein, is carried session content and GUID in this conversation end request at least to IM server initiation session ending request.
309, after the IM server is received the conversation end request, call K/3 server in the ERP system according to IM server loopback address " 010.010.010.010 ", the session ending request is sent to this K/3 server, wherein, carry the GUID that session content and K/3 server send in this conversation end request.
Optionally, (ID Identity), when this session id receives conversation request in the IM client, is generated by the IM server, is used to distinguish different sessions can also to carry session identification in this conversation end request.
The code of this conversation end request can be as follows:
310, after the K/3 server receives this conversation end request, learn that by look-up table two characteristic value of corresponding initiation object is according to the GUID that carries in the conversation end request:
IM server loopback address is " 010.010.010.010 ", and document is numbered " 200 ", and accounts are designated " 002 ", and the accounts name is called " turnover ", initiates artificial " Zhang San ".
311, in the pairing business object of characteristic value of K/3 server with the determined initiation object of step 310 in the preservation of session content, thereby realized the session content is backfilling into purpose in the K/3 system, like this, when the user need check that (being session content) write down in the relevant instant messaging of business object " turnover ", just can directly in the K/3 system, directly check.
Optionally, when being saved in the session content in the business object, session ID also can also be preserved together, so that better different sessions is distinguished.
When specific implementation, can on the visual interface of ERP system (such as the K/3 system), add the menu or the button of initiating instant messaging, when the user clicks this ability menu or button, ERP system is called corresponding process initiation session (referring to step 301 and 302), when initiation session, ERP system can be taken the relevant information of initiating the business object of this session on the session interface of instant messaging, so that the user discusses to automatically, in the process of session, the promoter can add the participant; When treating conversation end, session content can be backfilling in the business object of ERP system (referring to step 308～311) automatically.
It should be noted that, in embodiments of the present invention, be that example describes at a business object only with a session, should be understood that, a session also can be at a plurality of business objects, behind conversation end the session content is backfilling into respectively in these business objects then, its implementation is identical with above-mentioned example, does not repeat them here.In addition, also it should be noted that,, this repeatedly instant record (being session content) of linking up all can be kept in this business object, like this, help the user and check and manage if some business objects have been carried out repeatedly linking up immediately.
As from the foregoing, characteristic value and the communications identification of generation of present embodiment by utilize initiating object realizes the backfill of session content in the K/3 system between K/3 system and the IM equipment, the session content that is about between K/3 system and the IM equipment is kept in the K/3 system, so that the user checks in the K/3 system at any time, and, owing to be to come this session content is preserved according to the characteristic value of initiating object, so have certain corresponding relation between the characteristic value of session content of preserving and initiation object, be convenient to the user and search and manage, help improving user experience.
Embodiment four,
In order to implement above method better, the embodiment of the invention also correspondingly provides a kind of ERP system, shown in Fig. 4 a, this ERP system comprises acquiring unit 401, generation unit 402, relation preservation unit 403, transmitting element 404, receiving element 405, determining unit 406 and content preservation unit 407;
Acquiring unit 401 is used to obtain conversation request, carries the characteristic value of initiating object in this conversation request;
Wherein, the characteristic value of initiating object refers to initiate object relevant and can be used to characterize the parameters of initiation characteristics of objects, such as, the characteristic value of this initiation object can comprise IM server loopback address at least, certainly, can also comprise any one or combination in any among document numbering, accounts sign, accounts title and the promoter.
Relation is preserved unit 403, is used to set up the corresponding relation between the communications identification that the characteristic value of initiating object and generation unit 402 generate and preserves;
Transmitting element 404 is used to send communications identification that conversation request that acquiring unit 401 gets access to and generation unit 402 generate to instant messaging IM equipment so that and IM equipment carry out session.Wherein, the form of session can be set according to the demand of practical application, sees prior art for details, does not repeat them here.
Receiving element 405 is used to receive the conversation end request that IM equipment sends, and wherein, carries session content and communications identification at least in this conversation end request; Wherein, session content refers to the instant messaging record between ERP system and the IM equipment, can be contents such as Word message, pictorial information and/or file.
Determining unit 406, the communications identification that the conversation end request that is used for receiving according to receiving element 405 is carried, and relation is preserved the characteristic value of the initiation object of preserving unit 403 and the characteristic value that the corresponding relation between the communications identification determines to initiate accordingly object;
Content is preserved unit 407, and the characteristic value that is used for the initiation object determined according to determining unit 406 is preserved the session content that receiving element receives.
Shown in Fig. 4 b, wherein, relation preservation unit 403 comprises sets up subelement 4031 and record subelement 4032;
Set up subelement 4031, be used to set up the corresponding relation between the communications identification that the characteristic value of initiating object and generation unit 402 generate;
Then at this moment, determining unit 406, the communications identification that the conversation end request that specifically is used for receiving according to receiving element 405 is carried, be recorded in the characteristic value of the initiation object in the ERP system database and the corresponding relation between the communications identification by searching record subelement 4032, determine the corresponding characteristic value of initiating object.
Content is preserved unit 407, specifically is used for this session content is kept at the pairing business object of characteristic value of determining unit 406 determined initiation objects.
More than the concrete enforcement of each unit can not repeat them here referring to front embodiment.
It should be noted that, when specifically implementing, more than each unit can be used as independent entity and realize, also can carry out combination in any, to realize as same or plurality of entity.For example, this ERP system is specifically as follows the K/3 system, is specifically realized by K/3 and two entities of K/3 server.
As from the foregoing, the ERP system of present embodiment can utilize the communications identification of the characteristic value of initiating object and generation to realize the backfill of session content in the ERP system between ERP system and the IM equipment, the session content that is about between ERP system and the IM equipment is kept in the ERP system, so that the user checks in ERP system at any time, and, owing to be to come this session content is preserved according to the characteristic value of initiating object, so have certain corresponding relation between the characteristic value of session content of preserving and initiation object, be convenient to the user and search and manage, help improving user experience.
Embodiment five,
Correspondingly, the embodiment of the invention also provides a kind of IM equipment, and as shown in Figure 5, this IM equipment comprises receiving element 501, conversation element 502 and transmitting element 503;
Receiving element 501 is used to receive conversation request and the communications identification that ERP system sends;
Wherein, communications identification is generated according to described conversation request by ERP system, is specifically as follows GUID.Carry the characteristic value of initiating object in the conversation request, the characteristic value of initiating object refers to initiate object relevant and can be used to characterize the parameters of initiation characteristics of objects, such as, the characteristic value of this initiation object can comprise IM server loopback address at least, certainly, can also comprise any one or combination in any among document numbering, accounts sign, accounts title and the promoter.
Wherein, session content refers to the instant messaging record between ERP system and the IM equipment, can be contents such as Word message, pictorial information and/or file.
Transmitting element 503, the characteristic value that is used for the initiation object that receives according to receiving element 501 sends the conversation end request to ERP system, at least carry the session content that communications identification and conversation element obtain in the described conversation end request, so that ERP preserves described session content according to communications identification.
For example, if comprised IM server loopback address in the characteristic value of initiation object, then
Transmitting element 503 specifically is used for calling the corresponding process of ERP system according to described IM server loopback address, sends the conversation end request to this process.Such as, if this ERP system is specially the K/3 system, then this process is specifically as follows the K/3 server.
More than the concrete enforcement of each unit can not repeat them here referring to front embodiment.
It should be noted that, when specifically implementing, more than each unit can be used as independent entity and realize, also can carry out combination in any, to realize as same or plurality of entity.For example, this IM equipment is specifically realized by IM server and these two entities of IM client, referring to embodiment three, is not repeated them here.
As from the foregoing, the communications identification of the characteristic value of initiating object and generation of can utilizing the IM equipment of present embodiment realizes the backfill of session content in the ERP system between ERP system and the IM equipment, the session content that is about between ERP system and the IM equipment is kept in the ERP system, so that the user checks in ERP system at any time, and, owing to be to come this session content is preserved according to the characteristic value of initiating object, so have certain corresponding relation between the characteristic value of session content of preserving and initiation object, be convenient to the user and search and manage, help improving user experience.
Embodiment six,
Correspondingly, the embodiment of the invention also provides a kind of communication system, comprises any one ERP system and any one IM equipment that the embodiment of the invention provides;
Specifically can not repeat them here about ERP system and IM equipment referring to front embodiment.
Below will make schematic illustration to the execution flow process of this communication system, as follows:
Step 1, ERP system are obtained conversation request, wherein, carry the characteristic value of initiating object in the conversation request.
Step 2, ERP system generate communications identification according to the conversation request in the step 1.
Step 3, ERP system are set up the characteristic value and the corresponding relation between the communications identification of initiating object and are preserved.
Step 4, ERP system send described conversation request and communications identification to IM equipment, carry the characteristic value of initiating object in this conversation request.
Step 5, IM equipment receive conversation request and the communications identification that ERP system sends.
Step 6, IM equipment are set up session according to the conversation request that receives in the step 5, obtain session content.
Step 7, IM equipment send the conversation end request to ERP system according to the characteristic value of the initiation object that carries in the conversation request that receives in the step 5, wherein, at least carry session content and communications identification in this conversation end request, so that ERP system is preserved this session content according to communications identification.
Step 8, ERP system receive the conversation end request that IM equipment sends.
Step 9, ERP system are according to the communications identification of carrying in the conversation end request, and the characteristic value of the initiation object of preserving and the definite corresponding characteristic value of initiating object of the corresponding relation between the communications identification.
In step 10, the pairing business object of characteristic value of ERP system with the determined initiation object of step 9 in the preservation of session content.
As from the foregoing, the communication system of present embodiment can utilize the communications identification of the characteristic value of initiating object and generation to realize the backfill of session content in the ERP system between ERP system and the IM equipment, promptly utilize the characteristic value of initiation object and the communications identification of generation that the session content between ERP system and the IM equipment is kept in the ERP system, initiate the pairing session content of object thereby make the user in ERP system, directly to check, greatly facilitate user's operation, help improving user experience.
One of ordinary skill in the art will appreciate that all or part of step in the whole bag of tricks of the foregoing description is to instruct relevant hardware to finish by program, this program can be stored in the computer-readable recording medium, storage medium can comprise: read-only memory (ROM, Read Only Memory), random access memory (RAM, Random Access Memory), disk or CD etc.
More than processing method, device and the system of a kind of session that the embodiment of the invention provided is described in detail, used specific case herein principle of the present invention and execution mode are set forth, the explanation of above embodiment just is used for helping to understand method of the present invention and core concept thereof; Simultaneously, for one of ordinary skill in the art, according to thought of the present invention, the part that all can change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention.
Claims (16)
1. the processing method of a session is characterized in that, comprising:
Obtain conversation request, carry the characteristic value of initiating object in the described conversation request;
Generate communications identification according to described conversation request;
Set up characteristic value and the corresponding relation between the communications identification and the preservation of described initiation object;
Send described conversation request and communications identification to instant messaging IM equipment;
Receive the conversation end request that IM equipment sends, carry session content and communications identification at least in the described conversation end request;
According to the communications identification of carrying in the conversation end request, and the characteristic value of the initiation object of preserving and the definite corresponding characteristic value of initiating object of the corresponding relation between the communications identification;
Characteristic value according to the initiation object of determining is preserved described session content.
2. method according to claim 1 is characterized in that, described foundation is initiated the characteristic value and the corresponding relation between the communications identification of object and preserve to comprise:
Set up the characteristic value of initiation object and the corresponding relation between the communications identification;
The characteristic value and the corresponding relation between the communications identification of described initiation object are recorded in the Enterprise Resources Plan ERP system database.
3. method according to claim 2 is characterized in that, and is described according to the communications identification of carrying in the conversation end request, and the characteristic value of the characteristic value of the initiation object of preserving and the definite initiation of the corresponding relation between communications identification object comprises:
According to the communications identification of carrying in the conversation end request, characteristic value by searching the initiation object that is recorded in the ERP system database and the corresponding relation between the communications identification are determined the corresponding characteristic value of initiating object.
4. method according to claim 1 is characterized in that, the characteristic value of the initiation object that described basis is determined is preserved described session content and comprised:
Described session content is kept in the pairing object of characteristic value of definite initiation object.
5. according to each described method of claim 1 to 4, it is characterized in that the characteristic value of described initiation object comprises at least:
IM server loopback address.
6. method according to claim 5 is characterized in that, the characteristic value of described initiation object also comprises:
Any one or combination in any among document numbering, accounts sign, accounts title and the promoter.
7. the processing method of a session is characterized in that, comprising:
Receive conversation request and communications identification that the Enterprise Resources Plan ERP system sends, carry the characteristic value of initiating object in the described conversation request, described communications identification is generated according to described conversation request by ERP system;
Set up session according to described conversation request, obtain session content;
Characteristic value according to described initiation object sends the conversation end request to ERP system, carries session content and communications identification at least in the described conversation end request, so that ERP system is preserved described session content according to communications identification.
8. method according to claim 7 is characterized in that, the characteristic value of described initiation object comprises at least:
Instant messaging IM server loopback address;
Then the characteristic value transmission conversation end request according to described initiation object is specially to ERP system: call corresponding process in the ERP system according to described IM server loopback address, send the conversation end request to described process.
9. method according to claim 8 is characterized in that, the characteristic value of described initiation object also comprises:
Any one or combination in any among document numbering, accounts sign, accounts title and the promoter.
10. an Enterprise Resources Plan ERP system is characterized in that, comprising:
Acquiring unit is used to obtain conversation request, carries the characteristic value of initiating object in the described conversation request;
Generation unit, the conversation request that is used for getting access to according to acquiring unit generates communications identification;
Relation is preserved the unit, is used to set up the corresponding relation between the characteristic value of described initiation object and the communications identification that generation unit generates and preserves;
Transmitting element is used to send communications identification that conversation request that acquiring unit gets access to and generation unit generate to instant messaging IM equipment;
Receiving element is used to receive the conversation end request that IM equipment sends, and carries session content and communications identification at least in the described conversation end request;
Determining unit, the communications identification that the conversation end request that is used for receiving according to receiving element is carried, and relation is preserved the characteristic value of the initiation object of preserving the unit and the characteristic value that the corresponding relation between the communications identification determines to initiate accordingly object;
Content is preserved the unit, is used for preserving the session content that receiving element receives according to the characteristic value of the definite initiation object of determining unit.
11. ERP system according to claim 10 is characterized in that, described relation is preserved the unit and is comprised:
Set up subelement, be used to set up the characteristic value of initiation object and the corresponding relation between the communications identification;
The record subelement, the characteristic value and the corresponding relation between the communications identification that are used for setting up the initiation object of subelement foundation are recorded in the ERP system database.
12. ERP according to claim 11 is characterized in that,
Described determining unit, the communications identification that the conversation end request that specifically is used for receiving according to receiving element is carried, be recorded in the characteristic value of the initiation object in the ERP system database and the corresponding relation between the communications identification by searching the record subelement, determine the corresponding characteristic value of initiating object.
13. ERP system according to claim 10 is characterized in that,
Described content is preserved the unit, specifically is used for described session content is kept at the pairing business object of characteristic value of the determined initiation object of determining unit.
14. an instant messaging IM equipment is characterized in that, comprising:
Receiving element is used to receive conversation request and the communications identification that the Enterprise Resources Plan ERP system sends, and carries the characteristic value of initiating object in the described conversation request, and described communications identification is generated according to described conversation request by ERP system;
Conversation element is used for setting up session according to the conversation request that receiving element receives, and obtains session content;
Transmitting element, the characteristic value that is used for the initiation object that receives according to receiving element sends the conversation end request to ERP system, at least carry the session content that communications identification and conversation element obtain in the described conversation end request, so that ERP preserves described session content according to communications identification.
15. IM equipment according to claim 14 is characterized in that, the characteristic value of described initiation object comprises IM server loopback address at least, then:
Transmitting element specifically is used for calling the corresponding process of ERP system according to described IM server loopback address, sends the conversation end request to described process.
16. a communication system is characterized in that, comprises in the claim 10 to 13 any instant messaging equipment in any Enterprise Resources Plan ERP system and claim 14 to 15.
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| CN 201010602196 CN102025656A (en) | 2010-12-22 | 2010-12-22 | Method, device and system for handling conversation |
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| CN 201010602196 CN102025656A (en) | 2010-12-22 | 2010-12-22 | Method, device and system for handling conversation |
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Application publication date: 20110420 |