CN101808351A - Method and system for business impact analysis - Google Patents
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Abstract
The invention provides a method and a system for business impact analysis, wherein the method comprises the steps: (a) acquiring events generated by business-related resources; (b) implementing correlation analysis on the acquired events according to events-related resources and correlation relationship of resources so as to determine a source event; and (c) determining the impact of the source event on the business. The method and the system according to the invention can enhance the efficiency of business impact analysis, and determine the impacted businesses and the impact degree accurately and comparatively timely.
Description
Technical field
The present invention relates to service management field in the communication field, more particularly, relate to method and system business impact analysis.
Background technology
The management of resource is emphasized in the management of traditional telecom operation and maintenance more, starts with from incident management and performance management two big functions emphatically state of resources is monitored.Along with so that " client be that the " center " theory is deep gradually with service, and the standard of telecommunications industries such as eTOM is more and more paid attention to the incidence relation between resource layer and the business service layer.Its purpose is to detect the incident that occurs on the management resource, and even fault, also should tell the user fault that this specific resources takes place has produced influence to which business by the analysis of automation, and influence has much.Further, can also find the client who receives influence which is arranged, influence has much, thereby by initiatively going to pinpoint the problems, accelerates the satisfaction that the problem response speed further provides the client.
Customer satisfaction comes from the quality of the service of being bought, and the quality of service depends on the flow process to be the providing capability of the business of core.Operation flow has been organized the service that each resource provided, and therefore professional providing capability depends on running states of resources.According to this level, the service that any one client can enjoy can be mapped on the concrete resource running status, thereby sets up from the resource to the business, the model of the service of arriving again.This model is called as the service impact model, and it has reacted the dependence of concrete resource to business service.SLA (SLA) is to be used for portraying a certain specific user to the requirement of service quality, according to the service impact model, SLA can be broken down into the Key Performance Indicator (KPI) or the typical event of a plurality of concrete resources, by computing, obtains the conclusion whether SLA is violated at last.
Also exist relevance between the resource.Show as general connection (bidirectional dependency) relation, perhaps carrying (unidirectional dependence) relation or the like.Relation between the resource is by their deployment scenario decision, and the foundation of disposing comes from professional needs.Relation between the resource is decided by professional, and different business may produce different resources for identical resource and rely on incidence relation.
Carry out business impact analysis, present way mainly is to find specific problem resource according to resulting incident, according to the relevance between the resource, obtains the resource that is associated with problem resource; At last, travel through all SLA, find to have comprised these resources, and produce the SLA of violation behavior because resource KPI calculates or typical event takes place.Be disclosed in the method and system that is used for the analysis of real-time service class protocol impact of the CN101309218C on April 4th, 2007, according to above handling process SLA carried out real-time assessment exactly, thereby can obtain real-time service operation state.
But there are some problems in such processing mode:
(1) quantity of reported event may be huge, thereby takies a large amount of computational resources.
(2) SLA is the tolerance to QoS, for any one business, to different clients, may have complete different SLA.Therefore, along with client and professional continuous increase, the SLA quantity rapid expansion of being signed, the service impact to reported event calculates the way of all removing to travel through a SLA at every turn, also needs to expend a large amount of computational resources, and efficient is not high.
Summary of the invention
The technical problem to be solved in the present invention provides a kind of business impact analysis method and system, to improve the efficient of business impact analysis, accurately also finds influenced business more timely, and affected degree.
For solving the problems of the technologies described above, the invention provides a kind of business impact analysis method, this method comprises:
(a) the relevant incident that resource produced of capturing service;
(b) according to incidence relation between incident related resource and resource the incident of gathering is carried out correlation analysis, determine the root incident;
(c) determine the influence situation of described root incident to business.
Further, the incident of carrying out correlation analysis in the step (b) comprises new collection event and the incident of gathering in the fixed time prior to described new collection event.
Further, in the step (b), the incident that described root incident is not suppressed by other incidents in being meant at the appointed time.
Further, in the step (b), carry out described correlation analysis after, remove the derived events that causes by other incidents, keep described root incident.
Further, in the step (a), described incident is the incident after merging similar incident and removing repeated events.
Further, step (c) comprising:
(c1) find first corresponding service to influence model according to described root incident, described service impact model makes up in advance, comprise the mapping relations of resource test point to mapping relations, resource IT service KPI and the operational indicator of resource IT service KPI, and the mapping relations of operational indicator and SLA, described root incident comprises relevant resource test point;
(c2) influence and the influence degree that clearly described operational indicator is produced according to described service impact model, so assessment whether violate with the client sign about this professional SLA;
(c3) notify the damage situations of described service impact model corresponding service, and successively other service impact models that find according to described root incident are analyzed.
For solving the problems of the technologies described above, the present invention also provides a kind of business impact analysis system, and this system comprises incident acquisition module, event correlation analysis module and business impact analysis module, wherein,
Described incident acquisition module is used for the incident that the capturing service related resource produces, and gives described event correlation analysis module with described reporting events;
Described event correlation analysis module, be used for the incident that described incident acquisition module reports being carried out correlation analysis according to incidence relation between reported event related resource and resource, also be used for determining the root incident, and report described root incident to give described business impact analysis module;
Described business impact analysis module is used for according to the definite situation that influences to business of described root incident.
Further, the described event correlation analysis module incident of carrying out correlation analysis comprises new reported event and the incident that reports in the fixed time prior to described new reported event.
Further, the incident that do not suppressed in being meant at the appointed time of described root incident by other incidents.
Further, described system also comprises the service impact model that makes up in advance, described service impact model comprises the mapping relations of resource test point to the mapping relations of resource IT service KPI, described resource IT service KPI and operational indicator, and the mapping relations of described operational indicator and SLA; Described business impact analysis module also is used for finding corresponding service to influence model according to described root incident, and then determines affected described operational indicator and described SLA, and described root incident comprises relevant resource test point.
Compared with prior art, business impact analysis method and system of the present invention carries out correlation analysis according to incidence relation between resource to incident, incidence relation is not re-used as the foundation of influence property analysis between the resource, but one of foundation of analyzing as event correlation, improved the accuracy of impact analysis, and find the root incident according to correlation analysis, and greatly reduced the input variable of influence property analysis, saved computational resource.Further, in event correlation was analyzed, the time window correlating method of being introduced not only made single incident have forward analysis ability, and " tolerance phase " by the increase incident, made searching of root incident more accurate, and is effective.Cooperate again with simple incident compression process, make the root number of faults that finally reports only be 5% of original reported event sum, alleviated the amount of calculation of business impact analysis greatly.
Description of drawings
Fig. 1 is based on the business impact analysis method flow schematic diagram of root incident in the specific embodiment of the invention.
Fig. 2 is the business impact analysis system schematic that is configured to according to the present invention carry out based on the root incident.
Fig. 3 is the schematic flow sheet of event correlation analytical method in the specific embodiment of the invention.
Fig. 4 is the schematic flow sheet of business impact analysis method in the specific embodiment of the invention.
Fig. 5 is the configuration diagram of service impact model among the present invention.
Embodiment
In the business impact analysis process, may there be certain incidence relation between the incident that reports.For example, in professional one, the incident a that resource A produces may cause that resource B produces incident b, and with regard to problem basic, incident a is a root, is the breach of dealing with problems.If incident is not carried out processed, incident is not handled, thereby formed the root incident according to resource dependencies, will make root and all arrival systems of derived events carry out the business service analytical calculation, cause a large amount of wastes of computational resource.In addition, because most of resource all is multiplexing, resource A also may be used by professional two, causes and can't in time, accurately find other influenced business if problem resource is located not the brigadier.
Given this, the main thought of business impact analysis method and system of the present invention is according to incidence relation between resource incident to be carried out correlation analysis to find the root incident, thereby service impact is analyzed according to the root incident, thereby improve the efficient of business impact analysis, accurately also find influenced business more timely, and affected degree.
Fig. 1 is a business impact analysis method flow schematic diagram of the present invention, and this method may further comprise the steps:
Step 11: service impact model construction;
According to the function service that business provided, and the client sets up from SLA, to operational indicator the requirement (SLA) of service quality, arrives the Key Performance Indicator of resource test point at last--the mapping relations of KPI.
Except that the construction method of existing service impact model, can also adopt following building process:
(a), the SLA of the professional service that provides is split as concrete operational indicator according to the operation flow organizational resources;
(b) operational indicator is split as the Key Performance Indicator KPI of concrete resource test point according to business function;
(c), KPI is set different threshold values, if surpass the KPI threshold value then produce reporting events, with trigger point as the analysis of influence property according to the size that influences of each resource test point to business function.
By above step, finally at a specific professional relational model that influences that forms from the test point of resource to the professional service quality that provides, as shown in Figure 5.
Step 12:, make up the incidence relation library between resource according to business function and flow process;
Determine professional required resource according to the scope of resource that operation flow contained; According to the end-to-end procedure of business, determine the membership credentials of resource, the incidence relation between the clear and definite further resource.
The process that makes up incidence relation library between resource comprises:
(a) according to business demand, put operation flow in order, delimit the scope of resource again according to operation flow;
(b) according to the teleservice relation of business, organize all resources, cooperate the physical connection topological diagram, find and write down the relation between each resource.Physical relationship may comprise connection (bidirectional dependency), carrying (unidirectional dependence), building block relations such as (unidirectional dependences).
By above step, finally form incidence relation library between the resource.
Step 13: gather the incident that each resource produces, the incident of gathering is carried out correlation analysis, determine the root incident, carry out the incident of business impact analysis with minimizing according to incidence relation between resource;
The incident of gathering comprises that the scope of resource of containing according to business carries out the out-of-limit incident of KPI, and other reported event (calculating the information that reports according to performance information as system).Before carrying out correlation analysis, the incident of gathering is carried out simple process processes such as " merging similar incident ", " removing repeated events " to remove redundant incident.
The attribute of described incident comprises the resource and the resource test point of type, the order of severity, time of origin and the incident of generation.
In order to obtain the treatment effeciency of better treatment effect and Geng Gao, the incident of carrying out correlation analysis with current reported event is the incident that reports early than in the current reported event fixed time T1, this time window T1 is an empirical value, be that condition such as frequency, system processing power, operation system place network conditions according to reporting events is provided with, such as 5 minutes.The reasonable time window T1 that sets is current reported event and early report incident to carry out the basis for estimation of association analysis, allly reports incident in the time window of this setting and early, all needs and this current reported event carries out correlation analysis.
The process of incident being carried out correlation analysis is exactly the process that the relevant incident that resource produced of business is put together, in this process, with the incident that newly reports is the trigger point, finds out early not repressed incident in the fixed time window T1, carries out correlation analysis.The process of analyzing comprises, determine that at first the place resource takes place incident, determine whether there is association between the incident according to the attribute (as type, the order of severity, time of origin etc.) of incidence relation between the resource (unidirectional, bidirectional dependency) and incident then, whether caused another incident by an incident.At last, the incident that is caused by other incident and derive is suppressed, the incident that keeps root is as the temporary root source event.
Step 14: check whether there is the temporary root source event that is not suppressed in the fixed time T2,, think that the temporary root source event that satisfies this condition is the root incident, otherwise change execution in step 13 if having by successor;
Setting fixed time T2 also is in order to obtain the treatment effeciency of better treatment effect and Geng Gao, T2 also is an empirical value, also be that condition such as frequency, system processing power, operation system place network conditions according to reporting events is provided with, when concrete the application, T1 can give tacit consent to simplification with T2 and be set to identical time window.
Step 15: by the service impact model, calculate step by step that operational indicator that the root incident caused changes and the violation situation of SLA, this step further comprises:
(a) according to root incident orientation problem resource.
(b) the business function role who plays the part of according to problem resource, and the rank of root incident, on factor, clearly influence and the effect that operational indicator is produced such as call time;
(c) according to the variation of operational indicator, further assess the quality that service is provided to the client, whether each client SLA runs counter to, if then initiate to notify business department.Simultaneously, HR department can set priority to fault according to the size to service impact.The fault that priority treatment is bigger to service impact.
Step 16: whether the decision problem resource has produced influence to the quality of business service, if exert an influence, then execution in step 17, otherwise changes execution in step 13;
Step 17: notify which business of attendant impaired, the extent of damage is much, and the root incident is where, so that take further step to recover impaired service, and jump procedure 13.
Utilization of the present invention is according to the function service that business provided, incidence relation library the service impact model from client SLA to concrete resource of foundation and the resource set up according to the tissue of operation flow.The at the appointed time interior incident that collects is analyzed according to the incidence relation of incident place resource, thereby found possible root incident.In at the appointed time, the root incident that is suppressed by follow-up arrival event is not as the starting point of business impact analysis, find the resource that goes wrong, according to content, character and other information of level of service impact model and fault, final assessment is out of order to the influence of professional and client SLA at last.The present invention utilizes the root incident to carry out business impact analysis, has saved the computational resource of influence property analysis greatly.By adjusting the use location of resource dependencies, improved the effect and the efficient of business impact analysis.
Fig. 2 is for carrying out the system schematic of above business impact analysis method, this system comprises that resource model makes up module 202, resource incidence relation library 203, incident acquisition module 204, event correlation analysis module 205, temporary root source event storehouse 206, business model structure module 208 and service impact model 209, wherein
Event correlation analysis module 205 is used for the new events 211 that the resource incidence relation according to relevant resource of incident and resource incidence relation library 203 reports the incident acquisition module, carry out correlation analysis with temporary root source event 210 in the temporary root source event storehouse 206, determine the root incident;
Particularly, as above method is described, new events with carry out correlation analysis prior to all the temporary root source events 210 in the new events fixed time T1, if this new events is the root incident of a certain temporary root source event, then from temporary root source event storehouse 206 deletion this temporary root source event; If this new events is because a certain temporary root source event in front is caused, then discard this new events; Otherwise the temporary root source event onrelevant relation of new events and front must be newly-increased in temporary root source event storehouse 206 this new events.
Temporary root source event storehouse 206 is used to preserve the temporary root source event of determining of event correlation analysis module.
Being the interim storeroom as a result that event correlation is analyzed, also is the required temporary root source event source of event analysis.
Business impact analysis module 207, be used for root incident orientation problem resource according to temporary root source event storehouse 206, also be used for the business that the problem identificatioin resource is influenced, particularly, also be used to find professional and this business corresponding service that comprises problem resource to influence model, and then determine affected described operational indicator and described SLA SLA.
As previously mentioned, the service impact model comprises the mapping relations of resource test point to mapping relations, resource IT service KPI and the operational indicator of resource information technological service Key Performance Indicator (being called for short resource IT service KPI), and the mapping relations of operational indicator and SLA.
Incident comprises time of origin, related resource and resource test point.
The root incident of 207 foundations of business impact analysis module is meant the temporary root source event that is not suppressed by successor in the T2 at the appointed time.
Business model structure module 208 is used to make up service impact model 209 as mentioned above, and resource incidence relation library 203 and service impact model 209 all are that function, flow process and the user's request according to business makes up in advance before system begins collection event.
There are two purposes in the above-mentioned fixed time T that mentions: the first will be carried out correlation analysis with the possible temporary root source event 210 that arrives in the time early than its T1 after new resource reporting incident 211 arrives; It two is only to have stopped the T2 time and the root incident that do not suppressed by other incident just can become the trigger point of business impact analysis in temporary library 206.The value of T can make system obtain higher treatment effect and efficient according to report frequency, the actual test of needs of incident 211.
Below in conjunction with Fig. 3 the process that new events arrives laggard behaviour part correlation analysis is described in detail, this process may further comprise the steps:
Step 31: new events arrives;
New events herein be meant that the course of event of each resource reporting eliminate to repeat and simple process processes such as incident merging after remaining incident.
Step 32: event correlation analysis;
Particularly, after new events arrives, obtain the t time of advent of this incident, take out in the temporary root source event storehouse 206 all times of advent again and analyze to the temporary root source event between the t, the incidence relation between the resource that the foundation of analysis is correlated with for each incident at t-T2.
If this new events is the root incident of a certain temporary root source event, then from temporary root source event storehouse 206, delete this temporary root source event.
Step 33: judge newly whether be suppressed,, then change execution in step 35 if be suppressed (i.e. deletion) to incident;
After the processing of step 32, if it is irrelevant newly to arrive the incident of incident and front, or the root of front incident, then can not be suppressed, repressed incident is the derived events of certain incident.
For example, suppose to exist two resources of database application and server.According to the demand of business function, database application need utilize server to use alternately in interior resource and other, therefore can set up the dependence of database application to server.Exist a database to connect disconnected event a, T is in the time before a arrives, there is a server network interface card operation irregularity incident b again (at this moment, incident b has become the temporary root source event and has left in the temporary root source event storehouse), so according to the dependence of two resources, incident b may be the root incident of incident a as can be known, and incident a will be suppressed (deletion), and b will continue to stay as possible root incident in the temporary root source event storehouse.
Step 34: this incident is put into temporary root source event storehouse as possible root incident;
Step 35: wait for that next new incident arrives, to activate the processing cycle of next round.
Below in conjunction with Fig. 4 the process of carrying out business impact analysis according to the root incident is described, this process may further comprise the steps:
Step 41: take out the incident of first time of staying arrival T2 in temporary root source event storehouse, this incident is the temporary root source event that is not suppressed by follow-up arrival event in the time period T2, is the root incident of carrying out business impact analysis;
Step 42: according to the monitoring point attribute orientation problem resource of root incident, and then find out the service impact model of the business that might be affected, and check the model that influences of first business
Step 43: according to service impact model and information such as event level, type, clear and definite influence and the influence degree that operational indicator is produced, the mass change of the professional service that is provided is provided, so assessment whether violated with the client sign about this professional SLA;
Step 44: notify this specific transactions of attendant impaired, the extent of damage is much, and the root incident is where, affected client SLA have which or the like so that take further step to recover impaired service.
Step 45: judge whether to comprise in addition this problem resource whether other business of existence is influenced;
Step 46: load next service impact model;
Not analyzing as yet of finding, and the model that influences that has comprised the business of this problem resource loads, and prepares to carry out the analytical work of a new round.
Step 47: when all comprised the business of this problem resource all analyzed after, the business impact analysis of relevant this root incident finishes.
Compared with prior art, use the present invention,, greatly reduced the input variable of influence property analysis, saved computational resource by having increased incident correlation analysis link.Incidence relation library is not re-used as the foundation of influence property analysis between the resource, but one of foundation of analyzing as event correlation has improved the accuracy of impact analysis.Changed the method for traversal SLA, do not needed to travel through all SLA, but adopt from the incident to the resource, arrived operational indicator again, arrived the method for SLA at last, improved efficient, showed more directly perceived.The means of depending merely on SLA associated services and resource have been enriched in the foundation of service impact model, refinement relation between the two, make the relation of business service and resource meet logic more by stratification, for the client provides a cover effective modelling methodology, according to business service, operation flow, operational indicator, resource, five levels of resource test point business is analyzed, produced realistic service impact model.
Further, in event correlation was analyzed, the time window correlating method of being introduced not only made single incident have forward analysis ability, and " tolerance phase " by the increase incident, made searching of service impact more accurate, and is effective.Cooperate again with simple incident compression process, make the root number of faults that finally reports only be 5% of original reported event sum, alleviated the amount of calculation of business impact analysis greatly.To sum up, the invention provides a kind of accurately, fast, comprehensively understand service operation status method and system.
The above; only for the preferable embodiment of the present invention, but protection scope of the present invention is not limited thereto, and anyly is familiar with the people of this technology in the disclosed technical scope of the present invention; the variation that can expect easily or replacement all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.
Claims (10)
1. a business impact analysis method is characterized in that, this method comprises:
(a) the relevant incident that resource produced of capturing service;
(b) according to incidence relation between incident related resource and resource the incident of gathering is carried out correlation analysis, determine the root incident;
(c) determine the influence situation of described root incident to business.
2. the method for claim 1 is characterized in that: the incident of carrying out correlation analysis in the step (b) comprises new collection event and the incident of gathering in the fixed time prior to described new collection event.
3. the method for claim 1 is characterized in that: in the step (b), and the incident that described root incident is not suppressed by other incidents in being meant at the appointed time.
4. as each described method in the claim 1 to 3, it is characterized in that: in the step (b), carry out described correlation analysis after, remove the derived events that causes by other incidents, keep described root incident.
5. as each described method in the claim 1 to 3, it is characterized in that: in the step (a), described incident is the incident after merging similar incident and removing repeated events.
6. as each described method in the claim 1 to 3, it is characterized in that step (c) comprising:
(c1) find first corresponding service to influence model according to described root incident, described service impact model makes up in advance, the mapping relations that comprise the mapping relations of resource test point and resource information technological service Key Performance Indicator, described resource information technological service Key Performance Indicator and operational indicator, and the mapping relations of described operational indicator and SLA, described root incident comprises relevant resource test point;
(c2) influence and the influence degree that clearly described operational indicator is produced according to described service impact model, so assessment whether violate with the client sign about this professional SLA;
(c3) notify the damage situations of described service impact model corresponding service, and successively other service impact models that find according to described root incident are analyzed.
7. a business impact analysis system is characterized in that, this system comprises incident acquisition module, event correlation analysis module and business impact analysis module, wherein,
Described incident acquisition module is used for the incident that the capturing service related resource produces, and gives described event correlation analysis module with described reporting events;
Described event correlation analysis module, be used for the incident that described incident acquisition module reports being carried out correlation analysis according to incidence relation between reported event related resource and resource, also be used for determining the root incident, and report described root incident to give described business impact analysis module;
Described business impact analysis module is used for according to the definite situation that influences to business of described root incident.
8. system as claimed in claim 7 is characterized in that: the incident that described event correlation analysis module carries out correlation analysis comprises new reported event and the incident that reports in the fixed time prior to described new reported event.
9. system as claimed in claim 7 is characterized in that: the incident that described root incident is not suppressed by other incidents in being meant at the appointed time.
10. as each described system in the claim 7 to 9, it is characterized in that: described system also comprises the service impact model that makes up in advance, described service impact model comprises the mapping relations of the mapping relations of resource test point and resource information technological service Key Performance Indicator, described resource information technological service Key Performance Indicator and operational indicator, and the mapping relations of described operational indicator and SLA; Described business impact analysis module also is used for finding corresponding service to influence model according to described root incident, and then determines affected described operational indicator and described SLA, and described root incident comprises relevant resource test point.
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| CN102695185A (en) * | 2012-05-30 | 2012-09-26 | 北京神州泰岳软件股份有限公司 | Monitoring system service impact analysis method |
| CN103327003A (en) * | 2012-03-19 | 2013-09-25 | Sap股份公司 | Service level agreement translation for service oriented systems |
| CN104883273A (en) * | 2015-05-05 | 2015-09-02 | 广州杰赛科技股份有限公司 | Method and system for processing service influence model in virtualized service management platform |
| CN104969195A (en) * | 2013-01-23 | 2015-10-07 | 日本电气株式会社 | Information processing device and impact determination method |
| CN105049462A (en) * | 2015-01-07 | 2015-11-11 | 泰华智慧产业集团股份有限公司 | Monitoring center cooperative work subsystem based on Geographic Information System (GIS) and working method thereof |
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| CN112260869A (en) * | 2020-10-21 | 2021-01-22 | 中国联合网络通信集团有限公司 | Service degradation method, system, terminal device and computer readable storage medium |
| CN113360757A (en) * | 2021-06-04 | 2021-09-07 | 中国科学院计算机网络信息中心 | Method and device for measuring influence of event on target service |
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| US7096459B2 (en) * | 2002-09-11 | 2006-08-22 | International Business Machines Corporation | Methods and apparatus for root cause identification and problem determination in distributed systems |
| CN100388693C (en) * | 2005-12-28 | 2008-05-14 | 华为技术有限公司 | Method and system for monitoring service quality according to service level protocol |
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