CN101126928B - A system and method for maintaining a process control system - Google Patents

A system and method for maintaining a process control system Download PDF

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Publication number
CN101126928B
CN101126928B CN200710140194.5A CN200710140194A CN101126928B CN 101126928 B CN101126928 B CN 101126928B CN 200710140194 A CN200710140194 A CN 200710140194A CN 101126928 B CN101126928 B CN 101126928B
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knowledge base
process control
control system
information
system
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CN200710140194.5A
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Chinese (zh)
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CN101126928A (en
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坎普 金·O·范
特雷弗·邓肯·施莱斯
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费舍-柔斯芒特系统股份有限公司
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Priority to US11/465,036 priority patent/US7698242B2/en
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    • GPHYSICS
    • G05CONTROLLING; REGULATING
    • G05BCONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
    • G05B23/00Testing or monitoring of control systems or parts thereof
    • G05B23/02Electric testing or monitoring
    • G05B23/0205Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults
    • G05B23/0259Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults characterized by the response to fault detection
    • G05B23/0283Predictive maintenance, e.g. involving the monitoring of a system and, based on the monitoring results, taking decisions on the maintenance schedule of the monitored system; Estimating remaining useful life [RUL]
    • GPHYSICS
    • G05CONTROLLING; REGULATING
    • G05BCONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
    • G05B15/00Systems controlled by a computer
    • G05B15/02Systems controlled by a computer electric
    • GPHYSICS
    • G05CONTROLLING; REGULATING
    • G05BCONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
    • G05B2219/00Program-control systems
    • G05B2219/30Nc systems
    • G05B2219/32Operator till task planning
    • G05B2219/32235Sharing of data between process control and maintenance management computers

Abstract

本发明揭示用于维护过程控制系统的范例性系统及方法。 The present invention discloses exemplary systems and methods for maintaining process control systems. 所揭示的范例性方法涉及检索第一信息及确定所述第一信息是否与过程控制系统有关。 Exemplary methods disclosed involve retrieving a first information and determining whether the first information about the process control system. 如果所述第一信息与所述过程控制系统有关,则产生第二信息,指示所述第一信息与所述过程控制系统有关。 If the first information about the process control system, generating a second information, the first indication information related to the process control system. 所揭示的范例性方法也确定所述第一信息是否与所述过程控制系统的某特定节点有关。 Exemplary methods disclosed also determines whether the first information associated with a particular node of the process control system. 如果所述第一信息与所述过程控制系统的所述特定节点有关,则产生第三信息,指示所述第一信息与所述特定节点有关。 If the first information and the particular node of the process control system, in the third information, the first information indicating the particular node related.

Description

用于维护过程控制系统的系统及方法 A system and method for maintaining a process control system

技术领域 FIELD

[0001] 本公开整体上涉及过程控制系统,尤其涉及用于维护过程控制系统的系统及方法。 Relates to [0001] the overall process control system of the present disclosure, systems and methods in particular relates to a process control system for maintenance.

背景技术 Background technique

[0002] 过程控制系统一一如那些用于化学、石油或其他过程的控制系统一一典型地包括一个或多个集中式过程控制器,这些集中式过程控制器通过模拟总线、数字总线或模拟/ 数字混合总线通信连接到至少一个主机或操作员工作站及一个或多个现场设备。 [0002] Process control systems, like those used eleven chemical, petroleum or other processes, eleven control system typically includes one or more centralized process controllers, the centralized process controller via an analog bus, an analog or a digital bus / digital bus communicatively coupled to the at least one host or operator workstation and to one or more field devices. 现场设备可能是设备控制器、阀、阀定位器、开关及变送器(例如温度传感器、压力传感器及流率传感器),它们在过程控制系统中发挥功能,如开启或关闭阀及测量过程参数。 Field device may be a device controller, valves, valve positioners, switches and transmitters (e.g., temperature sensors, pressure sensors and flow rate sensors), perform functions within the process control system such as opening or closing valves and measuring process parameters . 集中式过程控制器接收指示现场设备进行的过程测量的信号及/或其他关于现场设备的信息,并使用这些信息来实施一个控制例程,然后产生控制信号,这些信号通过总线或其他通信线传送到现场设备,以控制过程控制系统的操作。 A central process controller receives an indication of the field devices and process measurement signals and / or other information about the field devices, and uses this information to implement a control routine and then generates control signals, these signals over the buses or other communication lines transmit to the field devices to control the operation of the process control system.

[0003] -家公司可能运行数套过程设备,而每套过程设备有不同配置的一个或多个过程控制系统。 [0003] - the company may run several sets of process equipment, and process each unit has a different configuration of one or more process control systems. 在这些系统上执行硬件及软件维护可能很费劲。 Perform hardware and software maintenance can be very hard on these systems. 这是由于过程控制系统可能位于不同地理位置的不同设备场点,系统工程师可能需要在多个设备场点之间频繁地奔波。 This is because the process control system may be located in different devices field points different geographical locations, system engineers may need to frequently back and forth between multiple devices field points. 可选择地,每个设备场点可以有系统工程师负责维护与过程控制系统的元件有关的硬件及软件。 Alternatively, each device can have a field point system engineers responsible for maintaining the hardware and software components associated with the process control system. 无论如何,维护一家公司的过程控制系统,经常涉及不同的维护程序。 In any case, the process of maintaining a company's control systems, often involving different maintenance procedures.

发明内容 SUMMARY

[0004] 在此描述用于维护过程控制系统的范例性系统及方法。 [0004] In this described exemplary systems and methods for maintaining process control systems. 根据一个范例,一种方法涉及检索第一信息和确定所述第一信息是否与过程控制系统有关。 According to one example, a method involving retrieving a first information and determining whether the first information about the process control system. 如果所述第一信息与所述过程控制系统有关,则产生第二信息,指示所述第一信息与所述过程控制系统有关。 If the first information about the process control system, generating a second information, the first indication information related to the process control system. 然后确定所述第一信息是否与所述过程控制系统的某个特定节点有关。 Determining whether the first information is then associated with a particular node of the process control system. 如果所述第一信息与所述过程控制系统的特定节点有关,则产生第三信息,指示所述第一信息与所述特定节点有关。 If the first node-specific information about the process control system, the third information, the first information indicating the particular node related.

[0005] 根据另一个范例,一种设备包括被配置成检索第一信息的界面,以及被配置成确定所述第一信息是否与所述过程控制系统有关和确定所述第一信息是否与所述过程控制系统的某个特定节点有关的比较器。 [0005] According to another example, an apparatus comprising a first is configured to retrieve information interface, and determining whether the first information and the process control system relating to the first information and determines whether the configured For a particular node of said comparator process control system. 所述范例性设备也包括匹配指示器,该匹配指示器被配置成:如果所述第一信息与所述过程控制系统有关,则产生第二信息,指示所述第一信息与所述过程控制系统有关。 The exemplary device also includes a matching indicator, the match indicator is configured to: if the first information about the process control system, generating a second information, the first information indicating the process control system-related. 所述匹配指示器被进一步配置成:如果所述第一信息与所述特定节点有关,则产生第三信息,指示所述第一信息与所述特定节点有关。 Matching said indicator is further configured to: if the first information about the particular node, generating a third message indicating that the first information about the particular node.

[0006] 根据再一个范例,一种方法涉及通过图形用户界面提供第一显示区,以显示多个控制系统的控制系统识别器。 [0006] According to a further example, a method involves providing a first display area via a graphical user interface, to identify a plurality of display control system of the control system. 然后,通过该图形用户界面提供第二显示区,以显示与所选择的一个控制系统识别器有关的多个信息模块。 Then, a second display region through the graphical user interface, to display a plurality of selected information module with a control system associated identifier. 然后,与所选择的一个控制系统识别器有关的数据结构被存取,以检索与所选择的一个控制系统识别器相应的控制系统有关的维护信息。 Then, a control system associated with the identifier of the selected data structure is accessed, information is maintained in a corresponding control system and a control system retrieves the identifier of the selected related. 所检索的维护信息通过至少一些信息模块显示。 Maintenance information retrieved by the display module at least some information.

[0007] 根据又一个范例,一种方法涉及获取与控制系统有关的第一及第二维护通知。 [0007] According to yet another example, a method involving a first and a second maintenance notification associated with the control system acquisition. 将所述第一及第二维护通知与第一控制系统的第一组多个设备节点的第一信息进行比较。 A first plurality of information nodes of the first device and the second group of the first maintenance notification from the first control system for comparison. 然后,根据所述比较,与所述第一维护通知有关的所述第一组多个设备节点的第一数量被显示在一个图形用户界面的第一显示区中。 Then, based on the comparison, the first maintenance related to the number of plurality of first notification of a first group of device nodes are displayed in a first display area of ​​a graphical user interface. 根据所述比较,与所述第二维护通知有关的所述第一组多个设备节点的第二数量被显示在所述图形用户界面的第二显示区中。 According to the comparison, the second relating to the first set of a second number of the maintenance notification devices plurality of nodes is displayed in a second display area of ​​the graphical user interface.

附图说明 BRIEF DESCRIPTION

[0008] 图1为一原理框图,其图解一个通信连接到多个过程控制系统的范例性在线维护系统。 [0008] FIG. 1 is a schematic block diagram illustrating an exemplary communication line connected to a plurality of process control systems maintain the system.

[0009] 图2为一范例性用户界面层次图,其描绘用于存取与图1的范例性在线维护系统和过程控制系统有关的信息的多个图形用户界面屏幕之间的关系。 [0009] FIG 2 is an exemplary user interface of a hierarchical graph which depicts an exemplary access line in FIG. 1 to maintain a relationship between the plurality of graphical user interface screen related to information systems and process control systems.

[0010] 图3为一范例性主菜单屏幕的图形用户界面,该图形用户界面可以用于存取与图1的范例性在线维护系统有关的服务。 [0010] FIG. 3 is an exemplary main menu screen of a graphical user interface, the graphical user interface may be used to access and exemplary online maintenance system of FIG. 1 relating to the service.

[0011] 图4为一范例性配置屏幕的图形用户界面,该图形用户界面使用户能够配置与图1的在线维护系统有关的多种特征。 [0011] FIG. 4 is an exemplary configuration screen of a graphical user interface, the graphical user interface enables a user to configure the various features associated with the online maintenance system of FIG. 1.

[0012] 图5为一范例性支持资源屏幕的图形用户界面,该图形用户界面可以用于显示多个超链接,以存取与维护过程控制系统有关的多种支持资源。 [0012] FIG. 5 is an exemplary screen support resources of a graphical user interface, the graphical user interface may be used to display a plurality of hyperlinks to access and maintain process control system relating to a plurality of support resources.

[0013] 图6为一范例性管理屏幕的图形用户界面,该图形用户界面可以用于实施用户名称输入的管理器可存取列表,通过选择用户名称输入,可以查看及/或更改用户记录。 [0013] FIG. 6 is an exemplary graphical user interface management screen, the graphical user interface may be used to implement the user may enter the name of the access list manager, by selecting the user name input, can view and / or change the user record.

[0014] 图7为一范例性用户资料屏幕的图形用户界面,该图形用户界面可以用于查看及/或更改与存取图1的范例性在线维护系统的一个在线门户有关的用户资料。 [0014] FIG. 7 is an exemplary user profile screen graphical user interface, the graphical user interface can be used to view and / or change the paradigm of online access and maintain user profiles of Figure 1 an online portal system related.

[0015] 图8为一范例性报告存取屏幕的图形用户界面,该图形用户界面可以用于显示由图1的范例性在线维护系统产生的可用报告列表。 [0015] FIG 8 is an exemplary report screen access to a graphical user interface, the graphical user interface for displaying a list of available reports can be generated by the system is maintained by the exemplary line 1 of FIG.

[0016] 图9为一通过图8的范例性报告存取屏幕存取的范例性报告的图形用户界面。 [0016] FIG. 9 is a report by way of example in FIG. 8 example access report screen to access a graphical user interface.

[0017] 图10为一范例性可操作知识库文章(actionable KBA)摘要屏幕的图形用户界面,该图形用户界面可以用于指示适用于图1的范例性过程控制系统的特定部分的可操作知识库文章(KBA)。 [0017] FIG. 10 is an exemplary operable Knowledge Base (actionable KBA) summary screen graphical user interface, the graphical user interface may be used to indicate a specific portion of actionable knowledge applicable to the example process control system of FIG. 1 Base article (KBA).

[0018] 图11为一范例性可操作知识库文章(actionable KBA)详细信息屏幕的图形用户界面,该图形用户界面用于列出与图10的范例性可操作知识库文章(actionable KBA)摘要屏幕中所列出的一个知识库文章(KBA)有关的多个节点。 [0018] FIG. 11 is an exemplary operational details Knowledge Base (actionable KBA) screen, graphical user interface, the graphical user interface for listing exemplary operable FIG Knowledge Base (actionable KBA) 10 Summary a Knowledge Base article (KBA) listed in the screen related to multiple nodes.

[0019] 图12为一范例性知识库文章(KBA)搜索屏幕的图形用户界面,该图形用户界面可以通过图1的范例性在线维护系统、用于查找与特定准则有关的知识库文章(KBA)。 [0019] FIG. 12 is an example of a Knowledge Base article (KBA) search screen graphical user interface, the graphical user interface system can maintain by exemplary line of Figure 1, for finding relating to specific guidelines Knowledge Base article (KBA ).

[0020] 图13为一范例性系统内容变更屏幕的图形用户界面,该图形用户界面可以用于显示图1的范例性在线维护系统内发生的变更。 [0020] FIG. 13 is an exemplary screen content change system graphical user interface, the graphical user interface may be used for showing an exemplary online maintenance in the system are changed.

[0021] 图14为一范例性公开呼叫摘要屏幕的图形用户界面,该图形用户界面可以用于显示与图1的过程控制系统有关的公开服务呼叫。 [0021] FIG. 14 is an exemplary graphical user interface is disclosed call summary screen of the graphical user interface may be used to display a process control system disclosed in FIG call related services.

[0022] 图15为一范例性公开呼叫详情屏幕的图形用户界面,该图形用户界面可以用于显示与通过图14的范例性公开呼叫摘要屏幕选择的一个公开呼叫有关的详细信息。 [0022] FIG. 15 is an exemplary call detail screen discloses a graphical user interface, the graphical user interface may be used to call a public display more information about the call through the disclosed exemplary summary screen 14 in FIG selected.

[0023] 图16为一范例性生命周期状况屏幕的图形用户界面,该图形用户界面可以用于显示图1的过程控制系统的生命周期阶段和设备或部分之间的关系。 [0023] FIG. 16 is an exemplary lifecycle status screen graphical user interface, the graphical user interface may be a relationship between the life cycle stages or portions of the process equipment and a control system is shown in FIG.

[0024] 图17为一范例服务有效期屏幕的图形用户界面,该图形用户界面可以用于显示与图1的过程控制系统的部分有关的支持服务有效期及保修服务有效期。 [0024] FIG. 17 is a screen valid service exemplary graphical user interface, the graphical user interface may be used to partially support service and warranty service validity period associated with the process of FIG. 1 show a control system.

[0025] 图18为一范例性系统内容屏幕的图形用户界面,该图形用户界面可以用于显示图1的过程控制系统内的元件摘要。 [0025] FIG. 18 is an exemplary screen content system graphical user interface, the graphical user interface element may be used to digest the process control system 1 showing.

[0026] 图19为一范例性系统设备详情屏幕的图形用户界面,该图形用户界面可以用于显示与用于实施图1的过程控制系统的设备有关的详情列表。 [0026] FIG. 19 is an exemplary system device details screen graphical user interface, the graphical user interface associated with the apparatus for the process control system 1 of the embodiment of FIG be used to display a list of details.

[0027] 图20为一范例性设备级详细信息屏幕的图形用户界面,该图形用户界面可以用于显示与图1的过程控制系统内的特定设备或仪器有关的详细信息。 [0027] FIG. 20 is an exemplary device-level details screen graphical user interface, the graphical user interface may be used with the process of FIG. 1 show detailed information about a specific device or devices in the control system.

[0028] 图21为一范例性系统界面屏幕的图形用户界面,该图形用户界面可以用于显示用于实施图1的过程控制系统的互连界面。 [0028] FIG. 21 is an exemplary interface screen system a graphical user interface, the graphical user interface may be used to interconnect interface for displaying a process control system of the embodiment of FIG.

[0029] 图22为一范例性连接监测屏幕的图形用户界面,该图形用户界面可以用于显示与图1的范例性在线维护系统有关的多个网络连接事件。 [0029] FIG. 22 is an exemplary screen of a monitor connected to a graphical user interface, the graphical user interface may be used to show exemplary online maintenance system of FIG. 1 a plurality of network connection event.

[0030] 图23为一范例性许可屏幕的图形用户界面,该图形用户界面可以用于显示与图1 的过程控制系统有关的硬件及/或软件元件相应的多个许可证。 [0030] FIG. 23 is an exemplary graphical user interface screens license, the graphical user interface may be used to display the associated hardware in FIG. 1 process control system and / or software licenses corresponding plurality of elements.

[0031] 图24为一范例性采购详情屏幕的图形用户界面,该图形用户界面可以用于显示与图1的过程控制系统内的设备的采购有关的详细采购信息。 [0031] FIG. 24 is an exemplary screen before purchasing graphical user interface, the graphical user interface may be used to display control process of FIG. 1 procurement of equipment in the system information about purchasing details.

[0032] 图25为一范例性系统联系人屏幕的图形用户界面,该图形用户界面可以用于显示图1的过程控制系统的不同部分的负责人员的联系信息。 [0032] FIG. 25 is an exemplary contacts screen system a graphical user interface, the graphical user interface may be used to control a display process of FIG contact information for different parts of the person responsible for the system.

[0033] 图26为一范例性系统,该系统可以用于实施在此描述的范例性系统及方法。 [0033] FIG. 26 is an exemplary system that may be used in exemplary systems and methods described herein embodiments.

[0034] 图27为一详细原理框图,其显示图26的范例性系统的一个范例性知识库文章(KBA)系统匹配器。 [0034] FIG. 27 is a detailed schematic block diagram illustrating an exemplary Knowledge Base exemplary system of FIG. 26 (KBA) system matcher.

[0035] 图28为一范例性方法的流程图,该方法可以用于使知识库文章(KBA)与过程控制系统匹配。 [0035] FIG. 28 is a flowchart of an exemplary method, the method can be used to Knowledge Base (KBA) match the process control system.

[0036] 图29为一范例性方法的流程图,该方法可以用于比较知识库文章(KBA)的节点类型和过程控制系统的节点类型,以实施图28的范例性方法。 [0036] FIG. 29 is a flowchart of an exemplary method, the method can be used to compare the node type Knowledge Base (KBA) node type and the process control system to implement the exemplary method of FIG. 28.

[0037] 图30为一范例性方法的流程图,该方法可以用于比较知识库文章(KBA)的节点准则和过程控制系统的节点准则,以实施图28的范例性方法。 [0037] FIG. 30 is a flowchart of an exemplary method, the method can be used to compare the Knowledge Base (KBA) node node guidelines and criteria process control system to implement the exemplary method of FIG. 28.

[0038] 图31为一范例性方法的流程图,该方法可以用于传输有关的知识库文章(KBA)到过程控制系统操作员。 [0038] FIG. 31 is a flowchart of an exemplary method, the method can be used to transmit the relevant Knowledge Base (KBA) to the process control system operator.

[0039] 图32为一范例性处理器系统的原理框图,该处理器系统可以用于实施在此描述的范例性系统及方法。 [0039] FIG. 32 is a schematic block diagram of an exemplary processor system, the processor system may be used in exemplary systems and methods described herein embodiments.

具体实施方式 Detailed ways

[0040] 虽然以下描述的范例性系统除了包括其他元件之外,还包括在硬件上执行的软件及/或固件,但应该注意的是,这种系统仅仅是说明性的,而且不应该被当成是限制本发明。 [0040] While the exemplary system described below includes, in addition to other elements, but also includes software and / or firmware executed on hardware, it should be noted that such systems are merely illustrative and should not be treated as limiting the present invention. 例如,预期任何或所有这些硬件、软件及固件元件可以单独地实施于硬件、单独地实施于软件或实施于硬件与软件的任何组合。 For example, it is contemplated that any or all of these hardware, software, and firmware components could be embodied exclusively in hardware, exclusively in software, or implemented in any combination of hardware and software. 因此,虽然以下的描述只涉及范例性系统,但本领域的普通技术的人员将很清楚,本发明所提供的这些范例并非实施这类系统的唯一途径。 Thus, while the following description relates to only the exemplary system, but one of ordinary skill in the art in the art will be apparent, the present invention provides these examples are not the only way to implement such systems.

[0041] 与已知的涉及使用人工维护技术来防止或校正系统故障的过程控制系统维护技术不同,在此描述的范例性方法及系统可以用于实施一种在线维护系统,该在线维护系统能远距离地监测过程控制系统及有关设备,并产生与预防性及/或校正性维护有关的信息。 [0041] The known technique involves the use of manual maintenance to prevent system failure or during the correction control system maintenance techniques, the exemplary methods and systems described herein may be used to implement an online maintenance system, the online maintenance system can remotely monitor process control systems and associated equipment, and generating preventive and / or corrective maintenance information related. 在此描述的范例性方法及系统涉及使用一种范例性在线维护系统,该在线维护系统通信连接到一个或多个远距离过程控制系统,并被配置成监测过程控制系统的多个方面,以产生预防性及/或校正性维护信息。 Exemplary methods and systems described herein involves the use of one of the example online maintenance system, the online maintenance system communicatively coupled to one or more remote process control system, and configured to monitor various aspects of a process control system, in order to prophylactic and / or corrective maintenance information. 例如,可以使用集中式设施的一个或多个维护服务器来执行机器可存取指令,致使所述维护服务器通过互联网或其他通信网络(例如局域网[LAN]、无线局域网[WLAN]、广域网[WAN]等等)与一个或多个远距离过程控制系统服务器通信,及致使所述维护服务器从所述过程控制系统服务器获得过程控制系统信息(例如性能信息、操作信息等等),从而实施所述范例性在线维护系统。 For example, a centralized facility to perform one or more maintenance server machine accessible instructions, resulting in the maintenance server via the Internet or other communication network (e.g. a local area network [the LAN], wireless local area network [the WLAN], a wide area network [the WAN] etc.) with one or more remote servers communicate process control system, and causing the server to maintain the sample to obtain process control system information (e.g., performance information, operating information, etc.) from the process control system servers such embodiments online maintenance of the system.

[0042] 所述范例性在线维护系统可以分析所述这些过程控制系统信息,以确定是否可以利用任何预防性维护或校正性维护于所述一个或多个过程控制系统的任何部分。 The [0042] exemplary online maintenance system may analyze the process control system such information can be used to determine whether any preventative maintenance or corrective maintenance of any portion of the one or more process control systems. 所述这些过程控制系统信息可以指示每个过程控制系统的多种操作情况,例如包括可以指示由每个过程控制系统内的设备执行的软件及/或固件、所述系统内是否存在任何设备故障、操作效率、部件号码及用于实施所述系统的设备的制造商及/或许多其他类别的操作情况。 The process control system of the information may indicate various operating conditions of each process control system, including, for example, may indicate whether there are any equipment failures within the software executed by the device in each of the process control system and / or firmware, the system , manufacturers operating efficiencies, part numbers and apparatus for implementing the system and / or many other types of operating conditions. 为了监测是否应该执行维护程序,在有些实施例中,所述范例性在线维护系统可以对至少一些所述过程控制系统信息和描述问题(例如软件缺陷、设备故障、操作异常等等)的知识库文章(KBA)(例如维护数据库输入)及与克服或排除所述这些问题有关的已提议的临时解决方法、修正或其他维护程序进行比较。 In order to monitor whether maintenance procedures should be performed, in some embodiments, the example online maintenance system may be of at least some of the process control system information and describe the problem (e.g., software bugs, equipment failures, operating anomalies, etc.) Knowledge Workaround article (KBA) (such as maintaining a database input) and with overcoming or remedying the problems have been related to the proposed correction or other maintenance procedures for comparison.

[0043] 所述范例性在线维护系统可以通过使用"网基界面"(如网基门户)来实施。 [0043] The exemplary online maintenance system may be implemented through the use of "web-based interface" (e.g., web-based portal). 在有些实施例中,用户实质上可以通过任何具有网络存取权和有能力提供网页的计算机系统来访问所述范例性在线维护系统。 In some embodiments, the user can maintain a substantially any exemplary system having a network access line and capable of providing web access to the computer system. 照这样,与用于维护过程控制系统的传统技术不同,用户可以在远离过程控制系统的位置(例如不在所述设备位置内或在所述过程控制系统位置外) 存取维护信息和执行维护程序。 As such, the conventional technique for the maintenance of different process control systems, users may be at a location remote process control system (e.g., the device is not in position or in a position outside the process control system) to access maintenance information and perform maintenance procedures .

[0044] 所述范例性在线维护系统也可以实施来提供多个其他特征。 The [0044] exemplary online maintenance system may also be implemented to provide a plurality of other features. 例如,所述范例性在线维护系统可以被配置成:在一个或多个特定情况发生时(例如故障情况、软件或硬件更改、固件更新或软件升级实行等等),通过电子邮件、传呼机、移动电话、固定电话、简易信息聚合(Really Simple Syndication,RSS)等等,向用户(例如系统操作员、系统工程师、维护工程师等等)发送警报。 For example, the example of the online maintenance system may be configured to: when one or more specific situations occur (eg failure, software or hardware changes, update firmware or software upgrades implemented, etc.), by e-mail, pager, a mobile phone, a fixed telephone, RSS (Really simple Syndication, RSS) and the like, send an alert to the user (e.g., system operators, system engineers, maintenance engineers, etc.). 所述范例性在线维护系统也可以产生多种维护报告、监测所述过程控制系统的部分的生命周期状况、组织及跟踪与产品保修及支持服务有关的信息(例如有效期)、存储及显示公开维护票证或维护呼叫及以下描述的其他特征。 The exemplary online maintenance system may also produce a variety of maintenance reports, lifecycle status monitoring part of the process control system, organization and information related to the tracking and product warranty and support services (such as validity period), storage and maintenance of public display tickets or maintenance calls, and other features described below.

[0045] 现在参看图1,范例性在线维护系统102包括主服务器104、网页服务器106及服务管理系统(SMS)服务器108。 [0045] Referring now to FIG. 1, an exemplary online maintenance system 102 includes a primary server 104, web server 106 and a service management system (SMS) server 108. 在选择性的实施例中,所述范例性在线维护系统102可以包括比图1中描绘的服务器数目较少或较多的服务器,以便实施在此描述的范例性在线维护系统102的范例性特征、服务及性能。 In an alternative embodiment, the exemplary online maintenance system may include a number of servers 102 is less than depicted in FIG. 1 or more servers to exemplary embodiments wherein an exemplary online maintenance system 102 described herein , service and performance.

[0046] 在所述的图示范例中,主服务器104被配置成接收与所述范例性在线维护系统102所监测的过程控制系统(例如范例性过程控制系统118及120)有关的注册信息及/或配置信息。 [0046] In the illustrated example, the main server 104 is configured to receive the exemplary online maintenance system 102 to monitor process control systems (e.g., the example process control system 118 and 120) and registration information relating to / or configuration information. 所述这些注册信息及/或配置信息可以包括与用于实施所监测的过程控制系统的元件及设备的硬件、软件及/或固件有关的现场设备信息、软件信息、固件信息、操作情况信息、维护信息、生命周期信息等等。 The registration of the information and / or configuration information may include hardware components and devices for implementing the system and procedure to monitor the control of software and / or firmware field device information, software information, firmware information, operating condition information, maintenance information, life cycle information, and so on. 所述主服务器104可以在过程控制系统的注册过程进行时(例如在过程控制系统首次被带上线以由所述范例性在线维护系统102监测时),接收所述这些注册信息及/或配置信息。 The master server 104 when the registration process may be the process control system (e.g., process control system in the first line to be brought upon by the exemplary monitor online maintenance system 102), which receives the registration information, and / or configuration information . 此外,所述主服务器104也可以在注册过程之后定期地及/或不定期地接收新的及/或更新的注册信息及/或配置信息,以确保所述范例性在线维护系统102拥有与所监测的过程控制系统相应的最新和最近的信息。 Furthermore, the master server 104 may periodically after the registration process and / or irregularly receive new and / or updated registration information and / or configuration information to ensure the exemplary online maintenance system 102 and has the the latest and most recent information corresponding system of control process monitoring.

[0047] 所述主服务器104也被配置成监测过程控制系统。 The [0047] primary server 104 is also configured to monitor process control systems. 例如,所述主服务器104可以拥有软件,在软件被执行时,其致使所述主服务器104根据(例如)其从所述过程控制系统接收的所述注册信息及/或配置信息、对被监测的过程控制系统的现场设备及/或其他元件或设备进行监测。 For example, the primary server 104 may have software, the software when executed, causes the main server 104 in accordance with (e.g.) the registration information, and / or configuration information that it receives from the process control system, to be monitored the process control system of field devices and / or other elements or devices is monitored.

[0048] 在所述的图示范例中,所述网页服务器106被配置成创建网页及向被监测的过程控制系统的操作员提供网页。 [0048] In the illustrated example described, the web server 106 is configured to create a web page operator control and system monitoring process is provided to the web page. 在所述的图示范例中,所述网页服务器106提供网页,包括以下描述的与图2-25有关的图形用户界面(GUI)。 In the illustrated example, the server 106 provides the web page, including the graphical user related Figure 2-25 interface (GUI) described below. 所述这些网页可以被操作员用来向所述范例性在线维护系统102提供信息及从所述范例性在线维护系统102检索信息。 These pages can be the operator to maintain the system 102 provides information and maintenance system 102 to retrieve information from the example of the exemplary line to line. 例如,所述网页服务器106提供的网页可以用于向所述范例性在线维护系统102注册过程控制系统及向所述主服务器104提供注册信息及/或配置信息。 For example, the web page server 106 may be provided for maintaining the system and process control system 102 to provide registration information registration and / or configuration information to the main server 104 to the exemplary online.

[0049] 在所述的图示范例中,所述主服务器104及所述网页服务器106被分开实施,以使得能够在不影响所述主服务器104执行的监测过程及注册信息及/或配置信息接收过程的情况下,使所述网页服务器106离线。 [0049] In the illustrated example described, the main server 104 and the web server 106 are implemented separately, so that the monitoring process can be performed without affecting the primary server 104 and the registration information, and / or configuration information When receiving process, the web server 106 offline. 例如,在所述主服务器104继续监测过程控制系统的同时,所述网页服务器106可以被带离线,以执行维护工作(例如添加或升级网页界面、更新安全软件等等)。 For example, the master server 104 while continuing to monitor the process control system, the web server 106 may be brought offline to perform maintenance (e.g., to add or upgrade web page interfaces, update security software, etc.).

[0050] 在所述的图示范例中,所述服务管理系统(SMS)服务器108被配置成存储及处理与所述范例性在线维护系统102所监测的每个过程控制系统相应的注册信息及/或配置信息。 [0050] In the illustrated example described, the service management system (SMS) server 108 is configured to store respective registration information, and each of the process control system 102 and the monitoring process of the exemplary online maintenance system and / or configuration information. 例如,所述服务管理系统(SMS)服务器108可以包括一个或多个存储所述注册信息及/或配置信息的数据结构(例如数据库)及/或通信连接到一个或多个存储所述注册信息及/或配置信息的数据结构(例如数据库)。 For example, the service management system (SMS) server 108 may include one or more of storing the registration information and / or data structures and configuration information (e.g., database), and / or communicatively coupled to one or more of the stored registration information and / or the data structure of configuration information (e.g., database). 所述服务管理系统(SMS)服务器108也可以被配置成存储描述与过程控制系统的不同元件或设备有关的问题(例如软件缺陷、设备故障、操作异常等等)的知识库文章(KBA)(例如维护数据库输入或其他数据库输入,包括有关过程系统及/或其部件的维护信息或其他信息)。 The service management system (SMS) server 108 may also be configured to problems related to the different elements or devices (e.g., software bugs, equipment failures, operating anomalies, etc.) stored in the process control system is described in the Knowledge Base (KBA) ( for example, maintenance database entries or other database entries, including maintenance information or other information about process systems and / or components thereof). 典型地,所述知识库文章(KBA)也包括与克服或排除所指示的问题有关的已提议的临时解决方法、修正或其他维护程序。 Typically, the Knowledge Base article (KBA) also include a temporary solution to overcome or eliminate the problem has been instructed about the proposal, amendment or other maintenance procedures. 在所述的图示范例中,知识库文章(KBA)可以是普通类别的总体上涉及过程控制系统的知识库文章(KBA),或知识库文章(KBA)可以是涉及过程控制系统的特定部件(例如现场设备、工作站、控制器等等)或部分(例如子系统)的特定设备类别的知识库文章(KBA)。 In the illustrated example, the Knowledge Base (KBA) member may be specific general class relates generally to process control system knowledge base articles (KBA), or knowledge base articles (KBA) may be directed to the process control system (e.g., field devices, workstations, controllers, etc.) or a portion (e.g., subsystems) of a particular device class Knowledge Base (KBA).

[0051] 在所述的图示范例中,所述服务管理系统(SMS)服务器108被配置为执行以下描述的与图28-30中描绘的流程图有关的知识库文章(KBA)匹配过程。 [0051] In the illustrated example described, the service management system (SMS) server 108 is configured to perform the following description and in Figures 28-30 depict a flowchart associated Knowledge Base (KBA) matching process. 一般上,所述知识库文章(KBA)匹配过程对存储于知识库文章(KBA)的信息(例如以下描述的涉及图11的范例性可操作知识库文章[actionableKBA]详细信息屏幕1100的识别信息、设备类别信息或其他准则)及所述注册信息/配置信息进行比较,以确定哪些知识库文章(KBA)适用于或涉及哪些被监测的过程控制系统。 Generally, the detailed information relating to FIG Knowledge Base (KBA) matching process information stored in the Knowledge Base (KBA) (e.g. as described hereinafter exemplary operable Knowledge Base [actionableKBA] 11 screen identification information 1100 , device type information, or other criteria) and the registration information / configuration information to determine which Knowledge Base (KBA), or which process is suitable for monitoring the control system.

[0052] 所述范例性在线维护系统102通过所述互联网(或其他广域网[WAN]) 116通信连接到第一场点110、第二场点112及第三场点114。 The [0052] exemplary online maintenance system 102 via the Internet (or other wide area network [WAN]) 116 communicatively coupled to a first field point 110, second point 112 and a third field 114 points. 广域网(WAN)例如可以通过使用电话线路、数字用户线路(DSL)、综合服务数字网(ISDN)、宽带电缆系统、宽带交流电(AC)系统、卫星通信系统等等来实施。 A wide area network (WAN), for example, digital subscriber line (DSL), Integrated Services Digital Network (the ISDN), a broadband cable system, a broadband alternating current (AC) system, satellite communication systems, etc. is implemented by using a telephone line.

[0053] 所述场点110、112及114可以是一家单一企业的部分(例如由同一商业实体、公司、企业等等操作的场点),而且可以包括制造场点、经销场点、提炼场点、造纸厂或与过程控制系统的操作有关的任何其他类别的工业或商业场点。 [0053] The field points 110, 112 and 114 may be part of a single enterprise (e.g., field points by the same business entity, company, business operation, etc.), and may include manufacturing a field points, distribution points field, refining field point, or paper mill operation with any other type of industrial or commercial field points associated with the control system. 虽然所述第一场点110的说明比所述第二及第三场点112及114的说明相对详细,但是可以使用与所述图示的第一场点110 的配置充分类似或相同的配置,来实施所述第二及第三场点112及114当中的一个场点或两个场点。 While the first site 110 is described relative to the detailed description than the second and third sites 112 and 114, the first site may be used with the illustrated configuration 110 is sufficiently similar or identical configuration to the second embodiment, and a field point 112 and the point 114 among the third or the two field points. 无论如何,所述场点11〇、112及114包括一个或多个过程控制系统,这些过程控制系统使用所述范例性在线维护系统102来监测及维护。 In any case, the field point 11〇, 112 and 114 include one or more process control systems, the process control system using the exemplary online maintenance system 102 to monitor and maintain.

[0054] 在所述的图示范例中,所述第一场点110包括第一及第二分布式过程控制系统118及120。 [0054] In the illustrated example described, the first site 110 includes first and second distributed process control systems 118 and 120. 所述过程控制系统118及120可以用于执行充分相同或不同的操作。 The process control system 118 and 120 may be used to perform the same or different operations sufficiently. 例如,所述过程控制系统118及120的其中一个过程控制系统可以用于处理过程流体,而另一个过程控制系统则可以用于操作产品制造过程。 For example, where the process control system 118 and a process control system 120 may be used to handle process fluids while the other process control system can be used to operate the manufacturing process. 当然,所述过程控制系统118及120可以用于执行采用任何其他类别的过程来执行的操作。 Of course, the process control systems 118 and 120 may be used to perform the process in any other type of operation performed.

[0055] 所述第一及第二过程控制系统118及120包括各自的控制器122及124,所述控制器122及124通信连接到各自的节点126a-c及128a-b。 [0055] The first and second process control systems 118 and 120 include respective controllers 122 and 124, the communication controller 122 and 124 are connected to respective nodes 126a-c and 128a-b. 所述节点126a-c及128a-b中的至少一些节点可以包括现场设备,例如包括设备控制器、阀、阀定位器、开关及/或变送器(例如温度传感器、压力传感器及流率传感器)。 The nodes 126a-c and 128a-b at least some of the nodes may include field devices, a device controller comprising e.g., valves, valve positioners, switches and / or transmitters (e.g., temperature sensors, pressure sensors and flow rate sensors ). 所述控制器122及124可以用于传输配置信息及控制信息到所述节点126a_c及128a_b及从所述节点126a_c及128a_b接收信息, 例如包括传输及接收配置信息、控制信息、状况信息、测量信息、分析信息等等。 The controllers 122 and 124 may be used for transmission of control information and configuration information to the node and the node 126a_c and 128a_b 128a_b 126a_c and receiving information, including, for example, transmit and receive configuration information, control information, status information, measurement information from , analyze information, and so on. 虽然图中并未显示,所述过程控制系统118及120可以包括其他过程控制系统设备,例如包括输入/输出(I/O)模块、提供容错特征的冗余设备、与无线现场设备等等通信的无线基站;任何这些现场设备可以用所述节点126a_c及128a_b的其中一个节点表示。 Although not show, the process control system 118 and other devices 120 may include redundant process control system devices, including input / output (I / O) modules provide fault tolerance characteristics of the communication with the wireless field devices, etc. a radio base station; may be any of those field devices and the node 126a_c 128a_b represents one of the nodes.

[0056] 所述第一及第二过程控制系统118及120也包括各自的第一及第二工作站终端130及132,其中每个工作站终端通信连接到各自的所述控制器122及124。 [0056] The first and second process control systems 118 and 120 also include respective first and second workstation terminals 130 and 132, wherein each workstation is connected to a respective terminal of the communication controller 122 and 124. 所述工作站终端130及132通信连接到一个局域网(LAN) 134,所述局域网(LAN) 134通信连接到所述互联网116,并使所述过程控制系统118及120能够与所述范例性在线维护系统102通信。 The workstation 132 and communication terminal 130 is connected to a local area network (LAN) 134, 134 in communication with the local area network (LAN) connection to the Internet 116, and the process control system 118 and 120 can maintain the exemplary Online communications system 102. 所述局域网(LAN)134可以通过使用有线网(例如以太网[Ethernet]、令牌环[Token Ring]、 美国电气及电子工程师学会准则1394[IEEE 1394]、通用串行总线[USB]等等)或无线网(例如美国电气及电子工程师学会准则802. 11 [IEEE802. 11] [Wi-Fi®]、蓝牙[Bluetooth® ],900MHz等等)来实施。 The local area network (LAN) 134 by using a wired network (e.g. Ethernet [Ethernet], Token Ring [Token Ring], American Institute of Electrical and Electronics Engineers Standards and 1394 [IEEE 1394], Universal Serial Bus [USB], etc. ) or wireless network (such as 802. 11 [IEEE802. 11] [Wi-Fi®], Bluetooth [Bluetooth®], 900MHz, etc.) to implement the Institute of electrical and Electronics engineers Standards.

[0057] 在有些实施例中,为了充分地减少或消除对所述过程控制系统118及120的安全性(例如数据安全、网络安全等等)及完整性等等方面的影响,有些用户可以选择不使所述过程控制系统118及120通信连接到所述局域网(LAN) 134及/或可以选择限制人员接近所述过程控制系统118及120。 [0057] In some embodiments, in order to sufficiently reduce or eliminate the impact on the safety of the process control system 118 and 120 (e.g., data security, network security, etc.), etc., and completeness, some users may select without the process control system 118 and 120 are communicatively coupled to the local area network (LAN) 134 and / or the person may choose to restrict access to the process control system 118 and 120. 在这样的配置中,为了将与所述过程控制系统118及120有关的信息传输到所述范例性在线维护系统102,经授权可物理地接近所述工作站终端130及132当中的一个或两个工作站终端的用户可以在所述工作站终端130及132启动过程,使用加密的"可扩展性标记语言"(XML)文件来采集及组织计划用于所述范例性在线维护系统102的已存储的数据(例如过程控制系统信息)。 In such a configuration, the order information 118 and transmission 120 relating to the process control system of the exemplary online maintenance system 102, authorized them may be physically close to a workstation 130 and the terminal 132 or two user workstation terminals may be in the workstation terminals 130 and 132 of the boot process, the use of encryption "extensible markup language" (the XML) file to collect tissue and intended for the exemplary data stored online maintenance system 102 (e.g., process control system information). 接着,所述经授权的用户可以将所述加密的"可扩展性标记语言"(XML)文件存储在便携式机器可读媒介(例如只读光盘[CD-ROM]、 通用串行总线[USB]内存条、磁盘等等)上,并将所述加密的"可扩展性标记语言"(XML)文件从所述工作站终端130及132物理地传送到与所述互联网116通信连接的一个处理器系统(例如所述手写板计算机142、所述手提式计算机144、所述膝上式计算机146或其他工作站)。 Next, the authorized user may be the encrypted "Extensible Markup Language" (the XML) file stored in the portable machine-readable medium (e.g., CD-ROM [CD-ROM], a universal serial bus [USB] a memory, disk, etc.), and the encrypted "extensible markup language" (the XML) files from the workstation terminals 130 and 132 are physically connected to a processor system in communication with the Internet 116 (e.g., a tablet computer 142, the handheld computer 144, the laptop computer 146, or another workstation). 接着,所述用户可以将所述加密的"可扩展性标记语言"(XML)文件上载到所述主服务器104。 Next, the user can encrypt the "Extensible Markup Language" (the XML) upload files to the main server 104. 所述用户可以定期地或不定期地重复所述这个过程,以便更新存储在所述范例性在线维护系统102的所述过程控制系统信息。 The user may periodically or aperiodically repeat the process to update the stored maintenance procedure of the control system 102 in the exemplary system information online. 这个实施例使得所述范例性在线维护系统102能够提供其服务,并及时对所述过程控制系统118及120内的改变作出反应。 This exemplary embodiment enables the online maintenance system 102 to provide its services and timely changes to the process control systems 120 and 118 in response. 因此,用户们在确保所述过程控制系统118及120的信息完整性和安全性的同时,能够获得所述范例性在线维护系统102所提供的服务的好处。 Thus, users in ensuring information integrity and security of the process control system 118 and 120 simultaneously, to obtain the benefits of the exemplary services online maintenance system 102 is provided.

[0058] 所述工作站终端130及132可以存储应用程序编程,包括机器可存取指令,这些应用程序编程在被执行时致使所述工作站终端130及132与所述控制器122及124以及所述范例性在线维护系统102交换信息。 [0058] The workstation terminals 130 and 132 may store an application program, comprising a machine accessible instructions that cause the application programming workstation terminals 130 and 132 and 124 to the controller 122 when executed, and the Examples of online maintenance system 102 exchange information. 所述工作站终端130及132可以与所述控制器122及124通信,以将配置信息及控制信息传输到所述节点126a-c及128a-b的现场设备,以及接收测量信息、分析信息、操作情况信息、状况信息及其他维护信息(例如软件版本、硬件版本、序号、生产商、安装日期、最近维护日期等等)。 The workstation terminals 130 and 132 may communicate with the controllers 122 and 124, to the configuration information and control information to the nodes 126a-c and the field devices 128a-b and receive measurement information, analysis information, operating the information, status information and other maintenance information (such as software version, hardware version, serial number, manufacturer, date of installation, the recent modification date, etc.). 所述工作站终端130及132可以将接收自所述控制器122及124和所述节点126a-c及128a-b的至少一些信息传输到所述范例性在线维护系统102。 The workstation terminals 130 and 132 may be received from the controller 122 and the nodes 124 and 126a-c and 128a-b of the information to at least some of the exemplary online maintenance system 102. 此外,所述工作站终端130及132可以从所述范例性在线维护系统102 接收维护信息,这些维护信息涉及所述控制器122及124、所述节点126a-c及128a-b及其附属设备及任何其他通信连接到工所述作站终端130及132的设备。 Furthermore, the workstation 130 and the terminal 132 can maintain a line from the exemplary system 102 receives the maintenance information, the maintenance information relating to the controller 122 and 124, the nodes 126a-c and 128a-b and its ancillary equipment any other communication device connected to the work station for terminal 130 and 132. 照这样,所述工作站终端130及132可以在可以利用更新、升级或其他维护信息时通知用户们(例如操作员、系统工程师、管理员等等)。 In this manner, the terminal stations 130 and 132 may be utilized to update, inform users (e.g. operators, system engineers, administrators, etc.), or other maintenance upgrade information.

[0059] 所述第一场点110也包括通讯服务器136,所述通讯服务器136通信连接到所述局域网(LAN) 134并被配置成与所述过程控制系统118及120通信。 [0059] The first site 110 also includes a communication server 136, the communications server 136 is connected to the local area network communication (LAN) 134 and 120 configured to communicate with the system 118 and the process control. 在所述的图示范例中, 所述通讯服务器136被配置成产生及/或跟踪与所述过程控制系统118及120有关的警告及/或事件。 In the illustrated example described, the communication server 136 is configured to generate and / or track 118 and the process control and a warning about 120, and / or system events. 例如,所述通讯服务器136可以获得由所述现场设备节点126a-c及128a-b、 所述控制器122及124及/或所述工作站终端130及132产生的警告。 For example, the communication server 136 can be obtained 126a-c and 128a-b, the controllers 122 and 124 a warning and / or the workstation terminals 130 and 132 generated by the field device nodes. 在有些实施例中, 用于实施所述过程控制系统118及120的任何设备可以被配置成:根据(例如)极限测量值、操作时数、效率或任何其他类别的操作情况来产生警告。 In some embodiments, a device according to any of the process control system 118 and 120 may be configured to: generate a warning according to (e.g.) the measured value limit, the number of operation, efficiency, or any other type of operating condition. 附加地或可选择地,所述通讯服务器136可以被配置成:根据从所述过程控制系统118及120获得的操作情况信息来产生警告。 Additionally or alternatively, the messaging server 136 may be configured: to generate a warning operation according to the information obtained from the process control system 118 and 120. 无论如何,所述通讯服务器136可以存储和跟踪数据结构(例如数据库)内的所述警告的状况,并根据所述这些警告信息产生报告。 In any case, the communication within the server 136 may store and track data structures (e.g., database) warning status, and generate a report based on the these warnings.

[0060] 在所述的图示范例中,所述通讯服务器136也可以产生事件信息。 [0060] In the illustrated example described, the communication server 136 may also generate event information. 事件例如可以包括设备状况变化(例如允许、禁止、开/关、设备错误等等)、操作员改变、设备配置改变(例如新配置被下载到现场设备)。 May include events such as changes in device status (such as permission, prohibition, on / off, device error, etc.), operator changes, equipment configuration changes (for example, the new configuration is downloaded to the field devices). 所述通讯服务器136可以存储和跟踪数据结构(例如数据库)内的所述事件的状况,并根据所存储的事件信息产生报告。 The event status in said communication server 136 may store and track data structure (e.g. a database) and generate reports based on the stored event information.

[0061] 所述范例性在线维护系统102可以存取存储在所述通讯服务器136的所述警告及事件信息,并使用所述这些警告及事件信息来确定是否需要维护或是否可以获得与所述过程控制系统118及120内的任何设备有关的维护信息(例如产品文件、缺陷报告、知识库文章[KBA]、产品更新等等)。 [0061] The exemplary online maintenance system 102 may access the alarm and event in the stored information of the communication server 136, and using these warnings and the event information to determine whether maintenance may be obtained or whether the the process control system maintains information about any device in the 118 and 120 (e.g., product documentation, bug reports, knowledgebase articles [KBA], product updates, etc.).

[0062] 用户可以使用所述第一及第二工作站终端130及132来存取从所述控制器122及124、所述范例性在线维护系统102及/或所述通讯服务器136获得的信息。 [0062] The user may use the first and second workstation terminals 130 and 132 from the access controller 122 and 124, the exemplary online maintenance and / or server 136 to obtain information of the communication system 102. 在一个实施例中,所述工作站终端130及132可以执行专用客户端软件应用程序,这些专用客户端软件应用程序与所述范例性在线维护系统102建立网络连接,以便同所述范例性在线维护系统102交换维护信息。 In one embodiment, the terminal 130 and the workstation 132 may execute dedicated client software application 102 to establish the network connection dedicated client software application to the exemplary online maintenance system, in order to maintain the same exemplary Online system 102 to exchange maintenance information. 可选择地或附加地,所述工作站终端130及132可以执行网络浏览器, 以存取网页或网基应用程序,从而存取所述范例性在线维护系统102及执行与使用专用客户端软件应用程序执行的操作充分相同或相似的操作。 Alternatively or additionally, the workstation terminals 130 and 132 may execute web browsers to access web pages or web-based applications to access the example online maintenance system 102 and the exemplary execute dedicated client software application full operating procedures the same or similar operations. 无论如何,用户可以使用所述专用客户端软件应用程序或所述网基应用程序来查看、更改及管理从所述控制器122及124、所述范例性在线维护系统102及所述通讯服务器136获得的所述维护信息。 In any case, the user may use the dedicated client software application or the web-based application to view, and change from the management controller 122 and 124, the example online maintenance system 102 of the communication server 136 and the obtained maintenance information.

[0063] 用户可以通过所述工作站终端130及132执行维护有关工作。 [0063] The user can work on the maintenance executed by the workstation 130 and the terminal 132. 例如,所述用户可以指令所述工作站终端130及132及/或所述范例性在线维护系统102用所接收的软件或固件更新来对特定设备(例如现场设备、所述控制器122及124等等)进行更新或升级。 For example, the user can instruct the workstation terminals 130 and 132 and / or the exemplary online maintenance system 102 to use the received update software or firmware of a particular device (e.g., field devices, the controllers 122 and 124, etc. etc.) to update or upgrade. 此外,所述用户可以查看与所述过程控制系统118及120的公开服务呼叫有关的摘要信息和详细信息。 Furthermore, the user may view summary information and detailed information about the process control system disclosed in the 118 and 120 service calls. 以下以图3-26更详细地描述用户可以查看、更改及/或管理的其他信息。 Figure 3-26 with the following described in more detail users can view, change, and / or other information management. 在有些实施例中,所述工作站终端130及132也可以被配置成查看、更改及/或管理与所述第二及第三场点112及114内的过程控制系统有关的信息。 In some embodiments, the workstation terminals 130 and 132 may also be configured to view, modify and / or manage and process 114 in the second and third sites 112 information regarding the control system.

[0064] 所述范例性在线维护系统102可以从软件供应商及设备制造商获得维护信息,例如软件/固件更新、设备更换可用性、手册、技术文件、缺陷报告等等。 The [0064] Examples of online maintenance system 102 can get maintenance information from software vendors and device manufacturers, such as software / firmware updates, replacement of equipment availability, manuals, technical documentation, bug reports and so on. 在所述的图示范例中,设备制造商系统138和软件供应商系统140通信连接到所述互联网116,以便向所述范例性在线维护系统102提供硬件及软件/固件更新信息。 In the illustrated example, the communications device manufacturer system 138 and the software provider system 140 is connected to the Internet 116, 102 in order to maintain the system provides hardware and software / firmware update information to the exemplary online. 照这样,所述范例性在线维护系统102可以选择与所述场点110、112及114的每个场点内的控制系统有关的更新信息,并将所选择的信息传送到所述个别的场点110、112及114。 As such, the exemplary online maintenance system 102 can select update information relating to the control system within each field point of the field point 110, 112 and 114, and transmits the selected information to the individual field points 110, 112 and 114.

[0065] 图1的实施例也包括手写板计算机142、手提式计算机144和膝上式计算机146, 所有这些计算机都可以通信连接到所述互联网116及/或所述局域网(LAN) 134,以便同所述范例性在线维护系统102、所述过程控制系统118及120和所述通讯服务器136通信。 Example [0065] FIG. 1 also comprises a tablet computer 142, portable computer 144 and laptop computer 146, all of which can communicate with computers connected to the Internet 116 and / or the local area network (LAN) 134, to with the exemplary online maintenance system 102, 136 in communication with the process control system 118 and 120 and the messaging server. 用户们可以以充分类似上述与所述工作站终端130及132有关的方式,使用连接到所述互联网116或所述局域网(LAN) 134的、其位置远离所述场点110的、所述手写板计算机142、所述手提式计算机144、所述膝上式计算机146或任何其他计算机(例如台式计算机)中的一部或多部计算机来存取与所述场点110有关的维护信息。 Users can sufficiently similar to the above is connected to the workstation terminals 130 and 132 related manner, using the internet 116 or to the local area network (LAN) 134, which is a position away from the field point 110, the tablet a computer unit or computer 142, the handheld computer 144, the laptop computer 146, or any other computer (e.g. a desktop computer) to access the information related to the maintenance of field point 110. 例如,所述手写板计算机142、所述手提式计算机144或所述膝上式计算机146可以执行专用客户端应用程序及/或网基应用程序(或网页),以查看、更改及/或管理与所述场点110、112或114的任何场点的所述过程控制设备有关的所述维护信息。 For example, the tablet computer 142, the handheld computer 144 or the laptop computer 146 may execute dedicated client-side applications and / or web-based applications (or web pages) to view, modify and / or manage any field point of the field point 110, 112 or 114 of the process control device related to the maintenance information.

[0066] 图2为一范例性用户界面层次图220,其描绘用于存取与所述图1的范例性在线维护系统102和过程控制系统118及120有关的维护信息的多个图形用户界面屏幕之间的关系。 [0066] FIG 2 is an exemplary user interface of a hierarchical graph 220, which depicts an exemplary access with the online maintenance system 102 of FIG. 1 and process control systems 118 and 120 are more graphical user interface information related to maintenance the relationship between the screen. 该组多个图形用户界面可以通过使用由所述工作站终端130及132、所述手写板计算机142、所述手提式计算机144及/或所述膝上式计算机146当中的一个或多个计算机执行的专用客户端应用程序来实施。 The plurality of graphical user interface 142, the handheld computer 144 and / or a laptop computer 146 among one or more computer-executed by the workstation used by the terminal 130 and 132, the tablet computer dedicated client application implemented. 可选择地或附加地,所述这些图形用户界面屏幕可以由网络浏览器提供为网页或网基应用程序。 Alternatively or additionally, the graphical user interface screen which can be provided by a web browser as a web page or a web-based application. 在有些实施例中,所述图形用户界面可以实施为一个门户,以存取所述范例性在线维护系统102提供的维护信息及多种维护特征和维护服务。 In some embodiments, the graphical user interface may be implemented as a gateway to access the online maintenance exemplary maintenance information system 102 provides a variety of maintenance and service and maintenance features. 所述这些图形用户界面的每个图形用户界面更详细地显示于图3-25。 The graphical user interface of each of these graphical user interface shown in more detail in FIGS. 3-25.

[0067] 虽然所述范例性在线维护系统102所提供的维护信息及服务可以通过使用上述任何类别的软件编程来存取,但为了简单起见,所述多个范例性方法及系统在以下描述,它们和可以通过使用由所述工作站终端130及132、所述手写板计算机142、所述手提式计算机144或所述膝上式计算机146当中的任何一个计算机执行的网络浏览器应用程序来提供的网页有关。 [0067] Although the exemplary maintenance information and services online maintenance system 102 may be provided access by using any of the above categories of software programming, but for simplicity, a plurality of exemplary methods and systems described below, and they can be used by the terminal 130 and the workstation 132, the tablet computer 142, the handheld computer 144 or any web browser application executed by a computer laptop computer 146 which provides the pages related. 在此描述的多个实施例中,用于提供下述范例性图形用户界面屏幕的网页,是由图1的网页服务器106使用"动态服务器主页"(ASP)技术来提供的。 In a plurality of example embodiments described herein, a web page for providing the following exemplary graphical user interface screen, using "Active Server Page" (the ASP) technology by a web server 106 of FIG. 1 is provided. 此外,通过所述范例性图形用户界面屏幕提供的所述维护信息、服务及特征可以从存储在所述图1的主服务器104、网页服务器106及服务管理系统(SMS)服务器108当中的一个或多个服务器的数据结构检索。 In addition, the maintenance information, services and features provided by the exemplary graphical user interface screen from the main server 104 in FIG. 1, a web server 106 and stores service management system (SMS) server 108 or among a data structure to retrieve a plurality of servers.

[0068] 所述范例性层次图200描绘一个主菜单屏幕300,该主菜单屏幕300可以在登录到登录网页后向用户显示。 [0068] The exemplary hierarchical diagram 200 depicts a main menu screen 300, the main menu screen 300 may be displayed to the user after logging in to the login page. 所述主菜单屏幕300在图3中更详细地描绘。 The main menu screen 300 depicted in FIG. 3 in more detail. 在图3的图示范例中,所述主菜单屏幕300是通过使用一个门户类网页,提供链接到由所述范例性在线维护系统102提供的多种维护信息、维护特征及维护服务来实施。 In the illustrated example of FIG. 3, the main menu screen 300 by using a web-based portal, provide links to various exemplary maintained by the online maintenance information system 102, the maintenance characteristics and maintenance services implemented. 如图3所示,所述主菜单屏幕300包括企业浏览显示区302,该企业浏览显示区302用于提供树式排列显示,包括场点识别器304 (例如设备场点名称、设备场点识别号码等等)和控制系统识别器306 (例如系统名称、系统识别号码等等)。 3, the main menu screen 300 includes a display region 302 Browse enterprise, the enterprise browse display region 302 are arranged to provide a tree-type display, comprising field point identifier 304 (e.g., device name field point, the point identification field device number, etc.) and a control system identifier 306 (such as system name, system identification number, etc.). 在所述的图示范例中,所述场点识别器304当中的每个场点识别器识别所述图1的场点110、112及114当中的场点。 In the illustrated example, the field point of the field point identifier for each field among the 304 point identifier identifying the FIG field points 110, 112 and 114 among. 此外,所述每个控制系统识别器306 当中的每个控制系统识别器识别所述图1的多个过程控制系统(例如所述第一场点110的所述过程控制系统118及120,以及所述第二和第三场点112及114的过程控制系统)当中的一个过程控制系统。 Furthermore, the control system identifies each of each control system is a plurality of process control system of FIG. 1 of the identifier identifies among 306 (e.g., the first site 110 of the process control system 118 and 120, and process a) among the second and third sites 112 and 114 of the process control system of the control system.

[0069] 用户可以通过选择所述系统识别器306的各别的系统识别器来存取与每个所代表的过程控制系统有关的维护信息、维护服务或维护特征。 [0069] The user may access the system maintenance information associated with each process represents a control, wherein the maintenance service or maintenance of the system by selecting respective system identification recognizer 306. 如图所示,选择与所述控制系统118有关的所述控制系统识别器306致使所述主菜单屏幕300显示多个可选择维护类别识别器308 (例如维护特征识别器及维护服务识别器)。 As shown, control system 118 selects the control system relating to the recognizer 306 causes the main menu screen 300 displays a plurality of selectable categories maintenance recognizer 308 (e.g. maintenance feature recognizer and maintenance services identifier) . 所述维护种类识别器308当中的有些维护种类识别器可以进一步扩展,以显示可选择维护子类别识别器310。 The type discriminator 308 which maintains some maintenance type identifier may be expanded to display the selectable identifier 310 maintain sub-categories.

[0070] 所述主菜单屏幕300也包括邻近所述企业浏览显示区302的分片显示区312。 [0070] The main menu screen 300 also includes a display area adjacent to the fragment enterprise browser 302 to display area 312. 所述分片显示区312包括多个可选择信息分片314,所述可选择信息分片314当中的每个可选择信息分片与所述企业浏览显示区302内描绘的所述维护类别识别器308当中的一个维护类别识别器有关。 The fragmentation display region 312 includes a plurality of selectable information pieces 314 each select the selectable information pieces and the enterprise browser display area 314 among the information pieces 302 depicted in the maintenance category identifying among the 308 maintains a category identifier related. 如图所示,所述可选择信息分片314当中的每个可选择信息分片显示与该信息分片314有关的一般信息、摘要信息或高级信息。 As shown, the selectable information pieces 314 each choose from among the information pieces displayed summary information or advanced to the information points 314 General information about the sheet. 例如,每个可选择信息分片314可以被配置成显示最新近活动、最紧急活动、与维护类别有关的一般性能或任何其他信息。 For example, each selectable information pieces 314 can be configured to display the most recent events, the most urgent activities, general Performance and Maintenance category, or any other related information. 在有些实施例中,在所述维护类别信息分片314中显示的信息可以由用户(例如管理员)设定。 In some embodiments, the information displayed in the maintenance category information pieces 314 may be set by the user (e.g., administrator). 无论如何,在所述维护类别信息分片314中显示的信息可以被用户用于迅速查看对过去所识别的兴趣(例如对系统故障的兴趣、对最新近服务呼叫的兴趣、对特定性能报告的兴趣、对接近产品支持有效期/保修有效期的兴趣等等)最有关的信息。 In any case, the information in the maintenance category information pieces 314 can be displayed for the user to quickly view the past identified interest (for example, interest in system failures, interest in the most recent service call, reporting on specific properties interest on the validity of approaching product support / warranty period of interest, etc.) most relevant information.

[0071] 所述信息分片314当中的有些信息分片也包括维护子类别超链接316,所述维护子类别超链接316与所述企业浏览显示区302内的分别的维护子类别识别器310相应。 [0071] The information pieces 314 from among the information pieces include some maintenance subcategory 316 hyperlinks, the hyperlink 316 maintains subcategories within each of the companies to maintain view display region 302 subcategories identifier 310 corresponding. 为了显示与所述信息分片314有关的用户界面屏幕(例如下述与图4-25有关的一些用户界面屏幕),用户可以选择所述信息分片314或其感兴趣的超链接316,或所述用户可以在所述企业浏览显示区302中选择一个相应的可选择维护类别或子类别识别器308、310,以调用其所感兴趣的用户界面屏幕。 In order to display the information pieces relating to the user interface screen 314 (e.g., below about 4-25 FIG some user interface screen), the user can select the information pieces 314 or 316 of interest hyperlinks, or the user may browse display region 302 corresponding to a selected selectable maintenance category or subcategory identifier 308, to invoke a user interface screen in which it is of interest to the enterprise. 然而,为求清晰起见,下述与图4-25有关的一些用户界面屏幕被描述为通过选择所述其中一个信息分片314或所述其中一个超链接316来存取。 However, for the sake of clarity, FIG. 4-25 and the following number of related user interface screen to be described by selecting one of the information pieces in which the 314 or 316 to access a hyperlink.

[0072] 所述主菜单屏幕300也包括多个功能键318,所述功能键318可以用于选择与所述范例性在线维护系统102 (图1)的一般配置和管理有关的屏幕或其他信息,例如所述范例性在线维护系统102的支持资源。 [0072] The main menu screen 300 also includes a plurality of function keys 318, the function keys 318 may be used to select the exemplary online maintenance system 102 (FIG. 1) of the general configuration and management of a screen or other information , for example, the exemplary support online maintenance system 102 resource.

[0073] 选择所述维护类别识别器308、所述维护子类别识别器310、所述维护类别信息分片314或所述功能键318致使所述网页服务器106 (图1)传送与所述这些选择有关的信息, 并致使网络浏览器接收信息及提供网页来显示所接收的信息。 [0073] The selection of the maintenance category recognizer 308, the identifier 310 maintain sub-categories, the category information pieces 314 to maintain the function key 318 or cause the web server 106 (FIG. 1) and the transfer of these select the information, and causes the web browser receives the information and provides web pages to display information received. 以下描述与图4-25的可用选择308、310、314及318有关的用户界面屏幕。 The following description of FIG 308,310,314 and 318 can be used to select a user interface screen related to 4-25.

[0074] 现在返回到图2,所述范例性层次图200描绘一个范例性特征配置屏幕400,可以通过选择所述其中一个功能键318,从所述主菜单屏幕300调用特征配置屏幕400。 [0074] Returning now to FIG 2, the exemplary hierarchical diagram 200 depicts one exemplary configuration feature screen 400, a function key may be a 318, 300 from the main menu screen call feature 400 by selecting the configuration screen. 图4显示所述范例性特征配置屏幕400的详细描绘。 4 shows the exemplary detailed configuration screen depicted in FIG feature 400. 在所述的图示范例中,所述特征配置屏幕400 使用户们能够更改与所述范例性在线维护系统102 (图1)的多种特征有关的设定。 In the illustrated example described, wherein the configuration screen 400 enable users to change various features of the exemplary online maintenance system 102 (FIG. 1) relating to the setting. 例如, 用户可以更改图3的主菜单屏幕300的配置及配置电子邮件通知或其他通知(例如"简易信息聚合" [RSS]通知)。 For example, a user can change the view of the main menu screen 300 of the configuration and arrangement of other e-mail notifications or notifications (e.g. "RSS" [RSS] notifications).

[0075] 如图4所示,所述特征配置屏幕400包括过滤和布置用户界面(UI)控制402,以便在所述主菜单屏幕300上过滤和排列所述维护类别信息分片314。 [0075] As shown in FIG 4, wherein the configuration screen 400 includes a filter arrangement and a user interface (UI) control 402, to filter on the main menu screen 300 and the arrangement information pieces 314 to maintain the category. 所述特征配置屏幕400 也包括多个电子邮件激活和设置用户界面(UI)控制404,这些电子邮件激活和设置用户界面(UI)控制404用于允许自动化的电子邮件服务以及配置电子邮件的外观及目的地址。 Wherein the configuration screen 400 also includes a plurality of e-mail and the activation setting user interface (UI) control 404, and these e-mail activation setting user interface (UI) control 404 for allowing the appearance of an automated e-mail service and configure e and destination address. 所述电子邮件激活和设置用户界面(UI)控制404可以用于指定与用户的电子邮件服务器和电子邮件安全系统兼容的特定电子邮件格式(例如电子邮件安全格式)。 The e-mail to activate and set user interface (UI) 404 may control the e-mail format specified for a particular user's e-mail server and the e-mail security system compatible (e.g., email security format). 例如,有些电子邮件服务器和安全系统只可以接受/发送纯文本电子邮件,虽然其他电子邮件服务器和安全系统可以接受/发送包含"超文本标示语言"(HTML)的电子邮件。 For example, some e-mail servers and security systems can only accept / send plain text e-mail, although other e-mail servers and security systems can accept / send an email "Hypertext Markup Language" (HTML) is.

[0076] 此外,所述特征配置屏幕400包括多个电子邮件类别及内容用户界面(UI)控制406,这些电子邮件类别及内容用户界面(UI)控制406可以用于选择应触发电子邮件的自动传送的事件类别和电子邮件中应包括的信息的类别。 [0076] Furthermore, the configuration screen 400 includes a plurality of feature categories and e-mail content of the user interface (UI) control 406, and these e-mail content categories a user interface (UI) control 406 may be used to select automatically triggers the email transmission of event categories and category should be included in the e-mail message. 在所述的图示范例中,对于在所述电子邮件类别及内容用户界面(UI)控制406中显示的每个类别的电子邮件,用户可以选择不接收与特定电子邮件类别相应的电子邮件、接收适用于所述用户被指派的过程控制系统的电子邮件或企业中的所有系统的电子邮件。 In the illustrated example, the e-mail to the type and content of the user interface (UI) control 406 displayed in each category of the email, the user may choose not to receive e-mail corresponding to a specific mail category, receiving the user for process control system assigned e-mail or e-mail to all the enterprise system. 例如,用户可以使用所述多个电子邮件类别及内容用户界面(UI)控制406来选择接收与其工作责任有关的及/或与特定过程控制系统或其部分(例如用户负责操作、维护等等的过程控制系统或其部分)有关的信息。 For example, the user may use multiple e-mail type and content of the user interface (UI) 406 to select a control system or part thereof received their work responsibilities and / or associated with a particular process control (e.g., a user responsible for operation, maintenance, etc. process control systems, or information related portion). 例如, 所述用户可以使用所述多个电子邮件类别及内容用户界面(UI)控制406来选择"我的系统"(MySy StemS)选项,以指示(例如)在图3的企业浏览显示区302内显示的过程控制系统。 For example, the user can use the multiple e-mail content categories and user interface (UI) control 406 to select the "My System" (MySy StemS) option to indicate (for example) in the enterprise Figure 3 browser display area 302 the display process control system.

[0077] 当然,在其他实施例中,所述特征配置屏幕400可以包括与配置所述范例性在线维护系统102的任何其他特征或服务有关的用户界面(UI)控制。 [0077] Of course, in other embodiments, wherein the system configuration screen 400 may include any other features or services related to a user interface (UI) 102 of the exemplary configuration of the control line maintenance. 对于每名用户,通过所述特征配置屏幕400提供的信息存储于该用户的联系记录内,该联系记录存储于图1的服务管理系统(SMS)服务器108。 For each user, the screen configuration information storage 400 provided by the features in the user's contact record, the contact record stored in the service management system of FIG. 1 (SMS) server 108. 所述特征配置屏幕400也包括"简易信息聚合"(RSS)设置408,以使得能够通过"简易信息聚合"(RSS)馈入,向用户发送讯息、通知、警告等等。 Wherein the configuration screen 400 also includes "Simple Syndication" (RSS) 408 is provided to enable the "RSS" (RSS) feed, send a message to the user, notifications, warnings, and the like.

[0078] 现在返回到图2,所述范例性层次图200描绘一个范例性支持资源屏幕500,该支持资源屏幕500可以通过从所述主菜单屏幕300选择所述其中一个功能键318来存取。 [0078] Returning now to FIG 2, the exemplary hierarchical diagram 200 depicts an exemplary screen support resources 500, which supports the screen 500 can access the resource by selecting one of the function key 318 from the main menu screen 300 . 图5显示所述范例性支持资源屏幕500的详细描绘。 5 shows a detailed drawing of the exemplary screen 500 of support resources. 如图5所示,所述支持资源屏幕500显示多个超链接502,选择所述超链接502使得网络浏览器应用程序链接到与所选择的超链接有关的其他网页或文件,或指引网络浏览器应用程序到与所选择的超链接有关的其他网页或文件。 As shown, the support screen 500 displays a plurality of resource 5 hyperlinks 502, 502 so that the selection of the hyperlink to a web browser application to link with hyperlinks to other pages or documents related to the selected, or direct web browsing application hyperlinks to other pages or documents relating to the choice. 所述超链接502可以指引用户到与用于实施企业的过程控制系统(例如图1的过程控制系统118及120)的产品(例如硬件、软件、服务等等)有关的外部资源。 The hyperlink 502 may direct the user to the product for implementing enterprise process control system (e.g., process control system 118 of FIG. 1 and 120) (e.g., hardware, software, services, etc.) related to external resources. 所述超链接502也可以导致支持与所述范例性在线维护系统102、行业新闻、技术出版物、服务办事处位置、客户反馈网页有关的信息或任何其他信息。 The hyperlink 502 can also lead to support the exemplary online maintenance system 102, industry news, technical publications, service office location, information about customer feedback page or any other information. 所述超链接502所链接的某些信息专用于企业的过程控制系统的实施。 Embodiment of the system 502 linked hyperlink information specific to certain business process control.

[0079] 图2的范例性层次图200也描绘一个范例性用户管理屏幕600,该用户管理屏幕600可以通过选择图3的主菜单屏幕300上的其中一个功能键318来存取。 [0079] FIG 2 is an exemplary hierarchical graph 200 also depicts an exemplary user management screen 600, the user management screen 600 can be a function key to select 318 to access the main menu screen of FIG. 3 through 300. 所述范例性在线维护系统102可以被配置成只向那些拥有管理存取权的用户提供到所述范例性用户管理屏幕600的通路。 The exemplary online maintenance system 102 may be configured to provide only the passage exemplary user management screen 600 to users who have access rights management. 图6显示所述范例性用户管理屏幕600的详细描绘。 6 shows a detailed drawing of the exemplary screen 600 of the user management. 所述范例性用户管理屏幕600包括用户管理显示区602和位置管理显示区604。 The example of the user management screen 600 includes a user management display area 602 and display area 604 location management. 所述用户管理显示区602 显示多个用户名称链接606,这些用户名称链接606向管理员提供到每名用户可利用的系统特征的通路,使管理员可以更改每名用户被授予的用户权利及/或其他用户配置。 The user management display area 602 displays a plurality of user name of the link 606, the link 606 provides the user name to access the system each user features available to the administrator, so that administrator can change the user rights granted to each user, and and / or other user configuration. 所述位置管理显示区604显示多个位置链接,这些位置链接指示不同地理位置内的场点(例如图1的场点11〇、112及114),在这些场点中,企业的过程控制系统通信连接到图1的范例性在线维护系统102。 The position management display area 604 displays a plurality of link position, which indicates the position of the link field point (field point 11〇 e.g. FIG. 1, 112 and 114) in different locations in the field points in the process control system enterprise exemplary communication line connected to the maintenance system 102 of FIG. 1. 管理员可以配置怎样向登录到所述范例性在线维护系统102的用户呈现与所述每个场点11〇、112及114有关的信息。 The administrator can configure how to log on to the online maintenance exemplary user system 102 presents information 112 and 114 associated with each said field 11〇 point. 在有些实施例中,所述管理员可以配置使用户只可以存取与所述场点11〇、112及114当中的某些场点有关的信息。 In some embodiments, the administrator can configure the user can only enable access point 11〇, 112 and some information about the field point 114 among the field. 在所述的图示范例中,通过所述范例性用户管理屏幕600提供的信息存储于所述服务管理系统(SMS)服务器108内。 In the illustrated example, the stored information provided by the exemplary screen 600 to the user management service management system (SMS) server 108.

[0080] 图2的范例性层次图200也描绘一个范例性用户资料屏幕700,该用户资料屏幕700可以从图3的主菜单屏幕300存取。 [0080] FIG 2 is an exemplary hierarchical graph 200 also depicts an example of the user information screen 700, the user information screen 700 may be accessed from the main menu screen of FIG. 3, 300. 所述范例性用户资料屏幕700详细地显示于图7, 其包括链接702,所述链接702可以由用户们选择,以查看及/或更改他们的个人信息(例如姓名、部门、职称、电话号码、电子邮箱地址等等)或其他信息,包括电子邮箱地址、密码、 存取权、可存取过程控制系统、与用户的工作责任有关的过程控制系统、感兴趣的过程控制系统等等。 The exemplary user profile screen 700 is shown in detail in Figure 7, which includes a link 702, the link 702 can be selected by users to view and / or change their personal information (such as name, job title, telephone number ,) or other information e-mail address, etc., including e-mail address, password, access, access to the process control system, the process of work-related responsibilities user's control systems, process control systems, etc. of interest. 在所述的图示范例中,通过所述范例性用户资料屏幕700提供的信息存储于所述服务管理系统(SMS)服务器108的用户联系记录内。 In the illustrated example, the user information stored in the exemplary screen 700 provides the user information server 108 in the service management system (SMS) to contact the recording.

[0081] 图2的范例性层次图200也描绘一个范例性报告存取屏幕800,该报告存取屏幕800可以通过选择图3的主菜单屏幕300的其中一个分片314来存取。 FIG exemplary hierarchy [0081] 200 of FIG. 2 also depicts an example report access screen 800, screen 800 may access the report wherein a slice 314 is accessed by selecting the main menu screen of FIG. 3 300. 所述范例性报告存取屏幕800详细显示于图8,其可以用于存取为在图3的企业浏览显示区302内选择的过程控制系统而准备的报告。 The example report access screen 800 is shown in detail in FIG. 8, which may be used to access the report browser display area of ​​FIG. 3 in the enterprise process control system 302 within the selected prepared. 如图8所示,所述范例性报告存取屏幕800显示多个报告类别描述符802。 8, the exemplary report screen 800 displays a plurality of access category descriptors report 802. 所述报告类别描述符802的每个报告类别描述符与多个详细报告804 (图2)有关。 The report for each category descriptor 802 and a plurality of descriptor category report detailed report 804 (FIG. 2) related. 在监测所述过程控制系统118及120时,所述详细报告804基于所述通讯服务器136产生的事件产生。 In monitoring the process control system 118 and 120, the detailed event report 804 is generated based on the messaging server 136 generated. 在所述的图示范例中,选择一个系统分析报告类别806致使所述范例性在线维护系统102提供与所述系统分析报告类别806有关的多个详细报告链接808。 In the illustrated example, select a category analysis system 806 causes the exemplary online maintenance system 102 to provide system and the plurality of detailed analysis Category 806 808 reports on the link. 所述范例性在线维护系统102也提供缩略摘要810,该缩略摘要810概述与所述详细报告链接808 有关的所述详细报告804(图2)内包含的信息。 The exemplary online maintenance system 102 also provides a summary thumbnail 810, the thumbnail 810 of the related summary of the detailed overview and detailed report 804 reporting link 808 (FIG. 2) the information contained within. 照这样,在选择所述报告类别描述符802 当中的一个特定报告类别描述符之后,用户可以迅速地照看所述缩略摘要810,以查看感兴趣的过程控制系统内是否存在任何不良性能。 As such, after selecting a specific report the report descriptor category from among the categories of descriptors 802, the user can quickly take care of the thumbnail digest 810, to view the process control whether there is any interest in poor performance of the system.

[0082] 在所述的图示范例中,由所述详细报告链接808链接的所述每个详细报告804 (图2)可以以"可扩展性标记语言"(XML)的格式存储于所述服务管理系统(SMS)服务器108 内。 [0082] In the illustrated example, the detailed report by the storage of the link 808 links each detailed reports 804 (FIG. 2) may be "Extensible Markup Language" (the XML) format in the (SMS) within the server 108 service management system. 在所述范例性在线维护系统102监测所述过程控制系统118及120的操作时,所述服务管理系统(SMS)服务器108接收来自所述通讯服务器136的事件数据及警报数据,并将所采集的事件数据及警报数据存储于分别的数据结构内,以便随后产生所述详细报告804 (图2)。 When the exemplary online maintenance system 102 to monitor operation of the process control systems 118 and 120, the service management system (SMS) server 108 receives the event data and alarm data from the communication server 136, and the collected event data and alarm data are stored in the data structure, then generates the detailed report to 804 (FIG. 2). 在有些实施例中,选择所述详细报告链接808当中的一个详细报告链接致使所述服务管理系统(SMS)服务器108检索过去从所述通讯服务器136接收的所述事件数据及警报数据,并动态地产生所述其中一个选择详细报告804,以便向用户显示。 In some embodiments, selecting a link to the detailed report detailed reports link 808 among the causes of the service management system (SMS) to retrieve the last event of the data and alarm data received from the communication server 136 server 108, and dynamic wherein said generating a report 804 detailed selection, for display to the user. 在其他实施例中,所述详细报告804可以预先产生和存储于所述服务管理系统(SMS)服务器108内,以用于随后的检索,使得不需要在存取被要求时动态地产生所述详细报告804。 In other embodiments, the detailed report 804 may be pre-generated and stored in the service management system (SMS) server 108, for subsequent retrieval, so that no access is generated dynamically when required by the 804 detailed reports. 无论如何,所述详细报告804可以被选择来反映在特定可选择的时间所获得的数据(例如所述通讯服务器136在某特定日期的上午8时到下午5时之间所产生的数据)。 In any event, the detailed report 804 may be selected to reflect a certain selectable time data obtained (e.g., the communication server 136 is generated between 8 a.m. and 5 p.m. to a specific date data).

[0083] 图9描述一个图形用户界面,该图形用户界面用于实施一个范例性详细报告屏幕900,其显示从图2的其中一个详细报告804检索的信息。 [0083] Figure 9 depicts a graphical user interface, the graphical user interface for the exemplary embodiment of a detailed report screen 900, which displays a detailed report information retrieved 804 from FIG. 2. 所述范例性详细报告屏幕900显示与由所述通讯服务器136(图1)为图1的过程控制系统118及120当中的一个过程控制系统产生的事件之间的平均时间有关的分析信息。 The example of the display screen 900 and a detailed report by the communication server 136 (FIG. 1) FIG. 1 is a process control system mean time between events generated by the system 118 and analyzes information related to a process among the 120 controls. 当然,用于其他详细报告804的详细报告屏幕可以以不同布置来显示不同信息。 Of course, other detailed report for the detailed report screen 804 may display different information in different arrangements.

[0084] 现在返回到图2,所述范例性层次图200包括一个范例性可操作知识库文章(actionable KBA)摘要屏幕1000,该可操作知识库文章(actionable KBA)摘要屏幕1000 可以通过从所述主菜单屏幕300选择其中一个分片314来存取。 [0084] Returning now to FIG 2, the exemplary hierarchical diagram 200 includes a Knowledge Base exemplary operable (actionable KBA) summary screen 1000, the operable Knowledge Base (actionable KBA) summary screen 1000 can be passed from the said main menu screen 300 to select one slice 314 to access. 图10显示所述范例性可操作知识库文章(actionable KBA)摘要屏幕1000的详细描绘。 10 shows the exemplary operable Knowledge Base (actionable KBA) summary screen 1000 depicted in detail. 知识库文章(KBA)是存储于所述服务管理系统(SMS)服务器108 (图1)内的数据结构的数据输入,并且包括与涉及用于实施过程控制系统(例如图1的过程控制系统118及120)的硬件、软件、固件等等的已报告的、已识别的或已发现的问题有关的信息。 Knowledge Base (KBA) is stored in the service management system (SMS) server 108 (FIG. 1) within the structure of the input data, and relates to include (e.g., process control system of FIG 1 for performing the process control system 118 and 120) of hardware, software, firmware, and so on have been reported, the information relating to an identified or problems have been found. 知识库文章(KBA)可以由所述范例性在线维护系统102的用户产生及/或由过程控制硬件制造商和软件开发商(例如图1的设备制造商138及软件开发商140)产生,而且可以存储于图1的服务管理系统(SMS)服务器108 内,以用于随后的检索。 Knowledge Base (KBA) can maintain a user system 102 generated by the exemplary line and / or software developers and hardware manufacturers by the control process (e.g., device 138 of FIG. 1 manufacturers and software developers 140) is generated, and 108 may be stored, for subsequent retrieval to the service management system of FIG. 1 (SMS) server. 在有些实施例中,知识库文章(KBA)可以从用户(例如其他公司的雇员)为团体合作而向其提交缺陷报告或提交已知的系统异常的可公开存取报告公告栏中获得。 In some embodiments, the Knowledge Base article (KBA) can submit bug reports from its users (such as employees of other companies) for groups cooperate or submit an abnormal system known publicly accessible report bulletin obtained. 为了使知识库文章(KBA)能与相应的过程控制系统或过程控制系统的部分(例如设备、硬件、软件、固件等等)匹配,知识库文章(KBA)包括能识别适用于所述知识库文章(KBA)或与所述知识库文章(KBA)有关的过程控制系统元件的信息(例如设备类别、序号、 型号、版本信息等等)。 In order to make the Knowledge Base (KBA) of the system or a process control system (e.g., equipment, hardware, software, firmware, etc.) can be controlled to match with the corresponding process, knowledge base articles (KBA) comprising said knowledge base to be able to identify suitable article (KBA) or the Knowledge Base (KBA) information (e.g., device type, serial number, model, version information, etc.) related to the system process control elements. 以下详细描述与图11的范例性可操作知识库文章(actionableKBA) 详细信息屏幕1100有关的知识库文章(KBA)内的范例性信息。 The following detailed description of exemplary operational information in the knowledge base exemplary detailed information screen 1100 related to the Knowledge Base (KBA) Articles 11 (actionableKBA).

[0085] 如图10所示,所述范例性可操作知识库文章(actionable KBA)摘要屏幕1000显示与多个知识库文章(KBA) 1002有关的摘要信息。 [0085] 10, the exemplary operable Knowledge Base (actionable KBA) summary screen 1000 displays a plurality of Knowledge Base (KBA) 1002 relating to summary information. 在图示的范例中,每个知识库文章(KBA) 包括指示系统行为1004(例如如果没有处理某个情况,系统行为可能招致的潜在影响)、适用性/可能性1006 (例如过程控制系统将受影响的概率)、避免/临时解决方法1008 (例如预防性动作)以及恢复/解决方案1〇1〇(例如长期、永久解决办法)的信息。 In the illustrated example, each of the Knowledge Base article (KBA), including (for example, if there is no deal with the potential impact of a case, the system behavior may be incurred) indicates the behavior of the system 1004, applicability / 1006 possibilities (such as process control system affected probability) to avoid / 1008 interim solution (such as preventive action) and information retrieval / solutions 1〇1〇 (such as long-term, permanent solution) method. 每个知识库文章(KBA)也包括动作描述符(图中未显示),该动作描述符使该知识库文章(KBA)与一个特定动作类别一一比如即时动作类别(例如必须采取补救措施以预防或阻止可能导致严重或极端后果的系统行为)、必需的动作类别(例如必须在某个时候采取动作)、思考类别(例如可能改善系统性能、效率等等)或纯信息类别一一发生联系。 Each Knowledge Base article (KBA) also includes action descriptor (not shown), the action descriptor that the Knowledge Base article (KBA) with a specific action such as instant action category eleven categories (for example, must take remedial measures to prevent or arrest could result in severe or extreme consequences of system behavior), the necessary action category (such as the need to take action at some point), thinking category (for example, might improve system performance, efficiency, etc.) or pure information contact occurs eleven categories .

[0086] 所述范例性可操作知识库文章(actionable KBA)摘要屏幕1000也显示节点数量1012,该节点数量1012指示适用于或与所述每个知识库文章(KBA) 1012有关的的节点的数量(例如所述第一过程控制系统118的所述一个或多个节点126a-c)。 [0086] The exemplary operable Knowledge Base (actionable KBA) summary screen 1000 also displays the number of nodes 1012, 1012 indicating the number of the node or apply to each of the Knowledge Base (KBA) related to a node 1012 number (e.g., the first process control system 118 to one or more nodes 126a-c). 为了识别适用于某个知识库文章(KBA)的过程控制系统(例如图1的第一场点110的过程控制系统118及120及/或图1的第二及第三场点112及114的过程控制系统[图中未显示])内的所述节点,所述服务管理系统(SMS)服务器108可以执行以下描述的有关图28-30的流程图的知识库文章(KBA)匹配过程。 In order to identify a suitable process Knowledge Base (KBA) a control system (e.g., process 110 of a first field point control system 118 in FIG. 1 and the second and third field points 112 and 114 120, and / or FIG. 1 process control system [not shown] of the node) within the service management system (SMS) server 108 may perform the following description relating to the flowchart of FIG Knowledge Base 28-30 (KBA) matching process. 一般上,所述知识库文章(KBA)匹配过程对存储于知识库文章(KBA)中的信息(例如以下描述的与图11的范例性可操作知识库文章[actionable KBA] 详细信息屏幕1100有关的识别信息、设备类别、准则等等)及与通信连接到过程控制系统(图1的过程控制系统118及120)的所述节点(例如图1的节点126a-c及128a-b)的设备有关的信息及/或所述过程控制系统的其他元件(例如硬件、软件、固件等等)的信息进行比较。 Generally, the Knowledge Base (KBA) matching process information (KBA) are stored in the Knowledge Base (for example, described in the exemplary operable Knowledge Base [actionable KBA] FIG 11 is related to detailed information screen 1100 the node (e.g., node 126a-c of FIG. 1 and 128a-b) identification information, device type, criteria etc.), and communication connection to the process control system (FIG. 1 process control systems 118 and 120) of the device information relating to information and / or other elements (e.g., hardware, software, firmware, etc.) of the process control system are compared.

[0087] 此外,所述范例性可操作知识库文章(actionable KBA)摘要屏幕1000显示每个知识库文章(KBA)的知识库文章(KBA)发布号码1014和知识库文章(KBA)发布日期1016。 [0087] Furthermore, the exemplary operable Knowledge Base (actionable KBA) summary screen 1000 displays each Knowledge Base (KBA) Knowledge Base (KBA) and knowledge base articles published number 1014 (KBA) Date 1016 . 选择与所述节点数量1012、所述知识库文章(KBA)发布号码1014或所述知识库文章(KBA) 发布日期1016有关的值或描述符,致使所述服务管理系统(SMS)服务器108通过详细知识库文章(KBA)屏幕1018(图2)提供详细知识库文章(KBA)信息。 1012 selects the node number, the Knowledge Base (KBA) number 1014 or the Post Knowledge Base (KBA) 1016 relating to the release date values ​​or descriptors, so that the service management system (SMS) server 108 detailed Knowledge Base (KBA) screen 1018 (FIG. 2) (KBA) detailed information Knowledge Base. 此外,用户可以存取知识库文章(KBA)搜索屏幕1020(图2),以检索与其感兴趣的特定知识库文章(KBA)有关的信息。 In addition, users can access the Knowledge Base (KBA) search screen 1020 (FIG. 2) to retrieve its Knowledge Base specific interest (KBA) related information.

[0088] 图11描绘从所述其中一个知识库文章(KBA)屏幕1018(图2)选择的所述范例性可操作知识库文章(actionable KBA)详细信息屏幕1100。 [0088] FIG. 11 depicts the exemplary operable Knowledge Base (actionable KBA) selected from one of the Knowledge Base (KBA) screen 1018 (FIG. 2) details screen 1100. 图1的网页服务器106可以对用户选择与所述节点数量1012、所述知识库文章(KBA)发布号码1014或所述知识库文章(KBA)发布日期1016有关的一个值或描述符作出反应,提供所述可操作知识库文章(actionable KBA)详细信息屏幕1100。 Web server 106 of FIG. 1 may select the number of user nodes 1012, the Knowledge Base (KBA) number 1014 or the Post Knowledge Base (KBA) Release Date 1016 relating to a descriptor value or react, providing the operable Knowledge Base (actionable KBA) details screen 1100. 所述可操作知识库文章(actionable KBA) 详细信息屏幕1100中显示的所述详细知识库文章(KBA)信息与所述可操作知识库文章(actionable KBA)摘要屏幕1000中显示的所述第一知识库文章(KBA)输入有关。 The operable Knowledge Base (actionable KBA) the detailed information screen 1100 is displayed in detail Knowledge Base (KBA) operable with said information Knowledge Base (actionable KBA) summary display screen 1000 in the first Knowledge Base (KBA) input related. 明确地说,所述详细知识库文章(KBA)信息包括知识库文章(KBA)准则或知识库文章(KBA)属性, 这些知识库文章(KBA)准则或知识库文章(KBA)属性描述所选择的知识库文章(KBA)适用的节点类别(例如设备类别)(显示于节点类别栏1102)。 In particular, the detailed Knowledge Base (KBA) information includes a Knowledge Base (KBA) criteria or Knowledge Base (KBA) properties, these Knowledge Base (KBA) criteria or Knowledge Base (KBA) describing the selected attributes Knowledge Base article (KBA) applicable in the node type (for example, device category) (displayed in the node type column 1102). 所述这些详细信息(例如知识库文章[KBA]准则)也指示与所述设备有关的每个节点的所述节点标识符(显示于节点标识符栏1104)、所述设备的模型描述(显示于模型描述栏1106)、所述设备的序号(显示于序号栏1108)以及所述软件及硬件版本号码(显示于软件及硬件版本号码栏1110及1112)。 The details of these (e.g. Knowledge Base [KBA] Standards) also indicates the node identifier associated with said each node device (node ​​identifier shown in column 1104), describe the model of the device (display in), the model number of the device description fields 1106 (shown in column No. 1108) as well as the hardware and software version number (shown in software and hardware version number column 1110 and 1112).

[0089] 图12详细描绘所述范例性知识库文章(KBA)搜索屏幕1020(图2)。 [0089] FIG. 12 depicts details of the exemplary Knowledge Base (KBA) search screen 1020 (FIG. 2). 用户可以通过选择搜索域准则1202、选择系统内容匹配准则1204及在搜索文本框1206中指定一个或多个词、短语等等来执行搜索。 Users can select a search criterion 1202 domain, select the system content matching criteria in 1204 and designated a search text box 1206 or more words, phrases, etc. to execute the search. 在所述的图示范例中,所述域准则1202使用户能够指定:是否搜索所有知识库文章(KBA)、只是搜索可操作知识库文章(actionable KBA)或只是搜索有下载文件(例如软件/固件更新、技术文件、诊断例程、补丁、数据分析例程等等)的可操作知识库文章(actionable KBA)。 In the illustrated example described, the field 1202 enables a user to specify criteria: whether to search all Knowledge Base (KBA), operable to search only Knowledge Base (actionable KBA), or simply search for downloading files (e.g., software / firmware updates, technical documentation, diagnostic routines, patches, data analysis routines, etc.) operable Knowledge Base article (actionable KBA). 所述系统内容匹配准则1204使得用户能够指定用于实施某特定过程控制系统的特定过程控制系统配置(例如系统配置)和设备类别(例如系统内容)。 The system content match criteria 1204 allows a user to specify a particular process for a particular process control system configuration for implementing the control system (e.g. system configuration) and a device category (e.g., content system). 例如,用户可以搜索适用于特定设备序号、部件号码或软件版本号码的知识库文章(KBA)。 For example, a user can search for a particular device serial number, part number or version number of the software Knowledge Base (KBA). 用户可以通过文本框1208人工地输入所述准则,或可以选择搜索任何适用于过程控制系统的任何内容和配置的任何知识库文章(KBA)。 The user can manually input by the criteria text box 1208, or can choose to search the knowledge base of any article suitable for any process control system configuration and any content (KBA). 此外,所述用户可以要求搜索知识库文章(KBA)而不论系统内容及配置。 Furthermore, the user can search in claim Knowledge Base (KBA), and whether the contents of the system configuration. 在所述的图示范例中,所述范例性知识库文章(KBA) 搜索屏幕1020在结果显示区1210内显示搜索结果。 In the example illustrated in the exemplary Knowledge Base (KBA) search result display screen 1020 in the region 1210 displays the search results.

[0090] 现在返回到图2,所述范例性层次图200包括范例性系统内容更改屏幕1300,该系统内容更改屏幕1300可以通过选择所述主菜单屏幕300内的所述其中一个分片314来存取。 [0090] Returning now to FIG 2, the exemplary hierarchical diagram 200 of the exemplary system includes a content change screen 1300, the screen 1300 can change the contents of the system by selecting the main menu screen 300 which a slice 314 access. 图13显示所述范例性系统内容更改屏幕1300的详细描绘。 13 shows the exemplary system content change screen 1300 is depicted in detail. 所述系统内容更改屏幕1300用于显示对过程控制系统(例如图1的过程控制系统118及120)的所述配置进行的任何更改。 The system changes the content screen 1300 displaying any changes to the process control system (e.g., process control system 118 of FIG. 1 and 120) of the configuration. 系统内容更改可以指示设备(例如所述控制器122及124 ;连接到所述节点126a-c及128a-b的现场设备;所述工作站终端130及132等等)的添加、置换或移除,设备的赋能或禁止,软件/固件更新,设备维修等等。 The system can change the contents of a pointing device (e.g. the controller 122 and 124; connected to the node 126a-c and the field devices 128a-b; 130, and the terminal station 132 and the like) added, replaced or removed, enabling or disabling of equipment, software / firmware updates, equipment maintenance, and so on.

[0091] 所述这些内容更改信息可以由图1的通讯服务器136提供。 [0091] The content change information may be provided by the communication server 136 of FIG. 1. 例如,在操作时,所述通讯服务器136可以监测图1的过程控制系统118及120中是否有任何更改,并在每次发生系统内容更改时产生一个事件。 For example, during operation, the communication server 136 can monitor the process of FIG. 1 if there are any changes to the control system 118 and 120, and generates an event when the contents each time the system occurs. 所述通讯服务器136接着可以将所述这些系统内容更改事件传送到所述服务管理系统(SMS)服务器108,而所述服务管理系统(SMS)服务器108可以将所述这些事件信息存储在一个或多个数据结构。 The communication server 136 may then change the contents of these system events to the service management system (SMS) server 108, and the service management system (SMS) server 108 which may be the event information stored in one or a plurality of data structures. 在图13图示的范例中,对于每个系统内容更改事件,所述服务管理系统(SMS)服务器108存储已报告日期及时间1302(例如所述通讯服务器136为监测所得的更改而产生一个事件的日期及时间)、已更改节点描述符1304(例如经历所述更改的节点)、更改描述1306(例如已发生的更改的类别)、过去状态描述符1308 (例如所述节点在更改发生前的状态)以及目前状态描述符1310 (例如所述节点在更改发生后的状态)。 In the example illustrated in FIG. 13, the content change event for each system, the service management system (SMS) server 108 stores the date and time the report of 1302 (e.g., the communication server 136 to monitor the resulting change event to generate a date and time), a node descriptor 1304 has changed (e.g., the node subjected to changes), 1306 describe changes (e.g. change the category has occurred), the past status descriptor 1308 (e.g., the node before the change occurred state) and the current status descriptor 1310 (e.g., a state change occurs in the node). 存储于所述服务管理系统(SMS)服务器108内、涉及每项内容更改事件的一些或所有信息可以通过图13所示的范例性系统内容更改屏幕1300显示。 Stored in the service management system (SMS) server 108, to each of the elements to change some or all of the event information may change the screen 1300 displayed by the exemplary system shown in FIG. 13 content.

[0092] 所述范例性系统内容更改屏幕1300也显示日期范围用户界面(UI)控制1312,所述日期范围用户界面(UI)控制1312可以用于指定所述通讯服务器136已报告的系统内容更改的感兴趣日期范围。 [0092] The exemplary system screen content changes to display the date range 1300 user interface (UI) control 1312, the date range of the user interface (UI) control system 1312 may be used to specify the content of the communication server 136 changes reported date range of interest. 如果用户有兴趣查找在某特定日期范围内发生的系统内容更改, 该用户可以在所述日期范围用户界面(UI)控制1312内指定该日期范围,以便仅仅检索在该日期范围内发生的系统内容更改。 If the user is interested in finding system of content occurs within a particular date range changes, the user can control the range of the date the user interface (UI) 1312 within the specified date range, the content retrieval system so that only occur within the date range change.

[0093] 现在再次返回到图2,所述范例性层次图200也包括范例性公开呼叫摘要屏幕1400,该公开呼叫摘要屏幕1400可以通过选择图3的主菜单屏幕300的其中一个维护类别信息分片314来存取。 [0093] Returning now again to FIG. 2, the exemplary hierarchical diagram 200 also includes disclosed exemplary call summary screen 1400, the disclosure of which call summary screen 1400 by selecting the main menu screen of FIG. 3 wherein a 300 points classification information maintenance 314 to access. 图14显示所述范例性公开呼叫摘要屏幕1400的详细描绘。 FIG 14 shows the disclosed exemplary call summary screen 1400 depicted in detail. 所述公开呼叫摘要屏幕1400用于显示公开服务呼叫输入1402,包括与过程控制系统(例如图1的过程控制系统118及120)内的设备或软件/固件的公开服务呼叫有关的摘要信息。 The disclosed call summary screen 1400 for displaying a service call input 1402 is disclosed, comprising a process control system device or software / firmware in the disclosure relating to summary information service call (e.g., process control system 118 of FIG. 1 and 120). 如图14所示,每个公开呼叫输入1402包括公开日期1404、客户标识符1406(例如客户名称、客户标识符号码等等)、呼叫标识符1408、优先值1410以及征兆描述1412。 As shown, each comprising 1402 14 disclosed in the call input 1404 publication date, customer identifier 1406 (e.g., customer name, customer identifier number, etc.), call identifier 1408, a priority value 1410 and 1412 described symptoms. 使用所述公开呼叫摘要屏幕1400,用户可以迅速地查看公开呼叫的数目和这些呼叫的性质。 Disclosed using the call summary screen 1400, the user can quickly check the number of calls and those disclosed nature of the call.

[0094] 如图2所示,可以通过所述公开呼叫摘要屏幕1400来存取多个公开呼叫详情屏幕1414。 [0094] As shown in FIG 2, the call can be disclosed to access summary screen 1400 discloses a plurality of said call detail screen 1414. 所述每个公开呼叫详情屏幕1414与图14的其中一个公开呼叫输入1402有关。 The disclosures of each call detail screen 1414 of FIG. 14 is disclosed wherein a call related input 1402. 在操作中,为了查看与某个特定公开呼叫输入1402有关的详情,用户可以选择与其感兴趣的所述公开呼叫输入1402有关的所述呼叫标识符1408。 In operation, in order to see more information about the 1402 discloses a particular call input, the user can select the interest its disclosure related to the call input the call identifier 1402 1408.

[0095] 图15显示一个范例性公开呼叫详情屏幕1500(例如图2的其中一个公开呼叫详情屏幕1414)的详细描绘。 [0095] Figure 15 shows an example of a call disclosed in detail screen 1500 (e.g., FIG. 2 which discloses a call detail screen 1414) is depicted in detail. 在所述的图示范例中,所述公开呼叫详情屏幕1500与图14的第一个公开呼叫输入1402相应。 In the illustrated example, the call details screen disclosed in the first disclosed in 1402 corresponding to the call input 1500 in FIG. 14. 所述公开呼叫详情屏幕1500包括状况显示区1502,其中显示用户输入,以描述与所选择的公开呼叫有关的、已执行的活动的类别。 The CDRs disclosed status display screen 1500 includes a region 1502, which displays a user input category to describe the disclosure relating to the selected call, has been performed activities. 照这样,用户可以分析为所述公开呼叫执行的任何更改或维护的历史,以便确定任何随后活动或确定所述公开服务呼叫是否应该被当成已经解决来结束。 In this manner, the user can analyze any changes to the open call execution or maintenance history to determine any subsequent activity or to determine whether the public service should be treated as a call to end have been resolved.

[0096] 如图2所示,所述范例性层次图200也包括一个范例生命周期状况屏幕1600,该生命周期状况屏幕1600可以通过选择图3的主菜单屏幕300的其中一个信息分片314来存取。 [0096] As shown, the exemplary hierarchical diagram 200 also includes a 2 sample life cycle status screen 1600, the life cycle status screen 1600 by selecting the main menu screen of FIG. 3 wherein a 300 information pieces 314 access. 图16显示所述范例生命周期状况屏幕1600的详细描绘。 Figure 16 shows a detailed example of the life cycle depicted status screen 1600. 在所述的图示范例中,所述生命周期状况屏幕1600用于显示与过程控制系统(例如图1的过程控制系统118及120) 内的每个装置、仪器或设备(例如通信连接到图1的节点126a-c及128a-b、控制器122及124、工作站终端130及132等等的现场设备)的目前生命周期状况及预测生命周期状况有关的信息。 In the illustrated example described, the life cycle status screen 1600 of each device, instrument or device for displaying a process control system (e.g., process control system 118 of FIG. 1 and 120) within (e.g., communicatively coupled to FIG. 1 nodes 126a-c and 128a-b, 122 and the controller 124, the workstation terminals 130 and 132 of the field device, etc.) in the life cycle of the current status and prediction status information relating to the life cycle. 所述范例性生命周期状况屏幕1600也可以用于显示与软件及/或固件的生命周期类别有关的信息。 The example of the lifecycle status screen 1600 can also be used to display the type of information related to software and / or firmware lifecycle.

[0097] 为了显示过程控制系统内的软件及/或固件的生命周期状况,所述范例性生命周期状况屏幕1600包括软件状况显示区1602。 [0097] In order to display software and / or firmware in the life cycle status of the process control system, the life cycle of an exemplary status screen 1600 includes a status display region 1602 software. 所述软件状况显示区1602可以显示已安装的过程控制系统的软件/固件元件的状况。 The software status display area 1602 may display the status of the installed software process control system / firmware elements. 例如,所述软件状况显示区1602可以显示用于实施图1的范例性在线维护系统102的软件、用于管理过程控制系统的操作的控制管理软件、 安装于现场设备的固件等等的生命周期状况。 For example, the software status display area 1602 may be displayed for the exemplary embodiment of FIG. 1 online software maintenance system 102, the management software for controlling the operation of the process control system management, firmware field device attached to the life cycle, etc. situation.

[0098] 为了显示与硬件设备(例如通信连接到图1的节点126a_c及128a_b、控制器122 及124、工作站终端130及132等等的现场设备)的生命周期状况有关的摘要信息,所述范例性生命周期状况屏幕1600包括硬件设备摘要显示区1604。 [0098] In order to display with a hardware device (e.g., communicatively coupled to the node of FIG. 1 and 126a_c 128a_b, controllers 122 and 124, the workstation terminals 130 and 132 of the field device, etc.) of the summary information about the lifecycle status of the sample lifecycle status summary screen 1600 includes a hardware device display area 1604. 所述硬件设备摘要显示区1604可以显示目前每个生命周期状况类别有关的设备的总数量,以及显示未来某个时候(例如一年后)的预测数量。 Summary of the hardware device display area 1604 can display the current total number of equipment related to the life cycle status of each category, and displays the number of predicted future time (eg one year later) of. 所述范例性在线维护系统102可以使每个设备与四个生命周期类别:目前类别1606、活性类别1608、退出类别1610及过时类别1612当中的一个或多个生命周期类别发生联系。 The exemplary online maintenance system 102 may enable each device life cycle with four categories: Category 1606 Currently, the activity category 1608, 1610 and exit the category of an outdated category among 1612 or more life cycles have contact category.

[0099] 为了显示过程控制系统内的每个硬件设备的详细生命周期状况信息,所述范例性生命周期状况屏幕1600包括状况列表显示区1614。 [0099] For detailed information about the lifecycle status of each hardware device within the process control system display, the life cycle of the exemplary status screen 1600 includes a list display area 1614 situation. 所述状况列表显示区1614显示与每个硬件设备有关的详细信息(例如节点地址、设备类别、设备型号等等)以及与每个设备的生命周期状况有关的日期。 Detailed information display area 1614 displays each hardware device-related (eg node address, device type, device type, etc.) as well as the life cycle status of each device in relation to the date of the list of conditions. 在所述的图示范例中,列于所述目前类别1606之下的日期指示相应设备已经被更新为采用所列日期当前的技术(例如采用在所列日期制造或出厂的硬件及/或软件/固件)。 In the illustrated example, the current date listed in the 1606's under the category indicating that the corresponding device has been updated hardware and / or software (using the date of manufacture or factory to employ techniques such as listed in the current date listed /firmware). 列于所述活性类别1608之下的日期显示相应设备已经在所列日期当日或将在所列日期当日起动操作。 The active category are listed in 1608 under the respective date display device has started operating day or day of the date listed in the dates listed. 列于所述退出类别1610之下的日期指示相应设备已经在所列日期当日或将在所列日期当日退出操作。 The date listed below the category 1610 indicate corresponding exit or exit operation device has the date listed day in the dates listed day. 列于所述过时类别1612之下的日期指示相应设备已经在所列日期当日或将在所列日期当日成为过时。 The date column 1612 under the category corresponding obsolete indicating device has become obsolete day or day of the date listed on the dates listed.

[0100] 现在再次返回到图2,所述范例性层次图200也包括范例服务有效期屏幕1700,该服务有效期屏幕1700可以通过选择图3的主菜单屏幕300的其中一个信息分片314来存取。 [0100] Returning now again to FIG. 2, the exemplary hierarchical diagram 200 also includes a service example screen 1700 is valid, the valid service screen 1700 by selecting the main menu screen of FIG. 3 wherein an information pieces 314,300 to access . 图17显示所述范例服务有效期屏幕1700的详细描绘。 Figure 17 shows a detailed drawing of the exemplary service screen 1700 is valid. 所述范例服务有效期屏幕1700 用于显示产品保修信息及支持服务信息。 The service is valid example screen 1700 for displaying product warranty information and support services information. 在图17所示的范例中,所述服务有效期屏幕1700 显示与多个认购服务1702有关的描述和有效日期。 In the example shown in FIG. 17, the service description is valid screen display 1700 and the expiration date associated with the plurality of subscription services 1702. 所述服务有效期屏幕1700也显示附加服务信息1704,所述附加服务信息1704包括服务联系号码、支持时间可得性等等。 The service is valid screen 1700 also displays additional service information 1704, 1704 include the additional service information service contact numbers, support hours availability, and so on. 此外,所述服务有效期屏幕1700显示多个可利用服务信息文件1706,例如包括已更新部件清单、月艮务安排、示意图、服务人员报告等等。 In addition, the screen 1700 displays a plurality of valid service using service information file 1706 may be, for example, including component list has been updated, that works to arrange month, schematic, service reports, etc.

[0101] 图2的范例性层次图200也包括范例性系统内容屏幕1800,该系统内容屏幕1800 可以通过选择与图3的主菜单屏幕300的其中一个信息分片314有关的一个超链接来存取。 [0101] FIG exemplary hierarchy 200 of Figure 2 also includes an exemplary system content screen 1800, the system content screen 1800 may be stored by selecting a view of the main menu screen 314 of a hyperlink associated one of the information pieces 300 take. 图18显示所述范例性系统内容屏幕1800的详细描绘。 Figure 18 shows the detailed contents of the screen depicts an exemplary system 1800. 所述范例性系统内容屏幕1800 可以用于显示指示所述过程控制系统(例如所述第一场点110的所述过程控制系统118及120或所述第二及第三场点112及114的任何过程控制系统)内的多种元件的摘要信息。 Indicative of the process control system of the exemplary system 1800 may be used to display the contents of the screen (e.g., the first field point 110 of the process control system 118 and or 120 of the second and third sites 112 and 114 summary information element within any variety of process control systems).

[0102] 所述范例性系统内容屏幕1800包括系统设备显示区1802,该系统设备显示区1802包括在所述企业浏览显示区302中所选择的过程控制系统内的一个系统设备类别列表和每个设备类别的数量。 [0102] The exemplary system 1800 includes a content screen equipment display system 1802, the system 1802 includes a device display area in the list of categories the business process view display region 302 of the selected control device and each system the number of equipment categories. 在所述的图示范例中,所述系统设备类别包括计算机(例如图1的工作站终端130及132)、控制器(例如图1的控制器122及124)、输入/输出(I/O) 模块、电源及其他设备。 In the illustrated example described, the apparatus includes computer system (e.g., workstation terminals 130 and 132 of FIG. 1), controller (such as controller 122 and 124 of FIG. 1), an input / output (I / O) module, power supply and other equipment. 系统设备详情链接1804被提供,以便从所述范例性系统内容屏幕1800调用系统设备详情屏幕1900(图19),以便显示与所列出的系统设备类别有关的详细信息。 Information system device link 1804 is provided so that the contents from the screen of an exemplary system 1800 calls the system device details screen 1900 (FIG. 19), in order to display more information about the system and the device category listed. 以下描述图19所示的系统设备详情屏幕1900。 The following description of the system 19 shown in FIG device details screen 1900.

[0103] 所述范例性系统内容屏幕1800也包括输入/输出(I/O)总线设备显示区1806,该输入/输出(I/O)总线设备显示区1806可以用于显示现场设备类别及指示过程控制系统内的现场设备的数量的数量值。 And an indication field device type [0103] The exemplary system content screen 1800 also includes input / output (I / O) bus device display area 1806, the input / output (I / O) bus device 1806 can be used to display a display area number of process control field devices within the system quantity values. 在所述的图示范例中,现场设备类别被归类为总线类类别。 In the illustrated example, the field device type class category is classified as a bus. "总线设备详情超链接"1808被提供,以使得能够检索与所列出的总线设备类别有关的详细信息。 "Bus devices details hyperlink" 1808 is provided, so that more information about the bus and device classes can retrieve listed. 选择所述"总线设备详情超链接" 1808致使图1的网页服务器106提供总线设备详情屏幕(图中未显示),该总线设备详情屏幕可以显示与通过所述系统设备详情屏幕1900 显示的信息类别充分相似的信息。 Select the "Hyperlink Information bus device" 1808 causes the web server of FIG. 1 detail screen 106 provides bus device (not shown), the bus device details screen may display categories of information through the system device details screen display 1900 sufficient information similar.

[0104] 所述范例性系统内容屏幕1800中的系统配置显示区1810使用户能够选择其希望见到摘要信息在所述系统内容屏幕1800中显示的设备的特性。 The system screen 1800. [0104] SUMMARY exemplary system configuration of a display area 1810 that enables a user to select the desired characteristics of the device to see a summary of information displayed on the screen 1800 of the content system. 例如,如果用户只希望见到"现场总线"(Fieldbus)设备的数量信息,该用户可以只选择所述"现场总线"(Fieldbus) 选项框1812,并提交所述要求或更改。 For example, if the user only wants to see the number of "fieldbus" information (the Fieldbus) device, the user may select only the "fieldbus" (the Fieldbus) check box 1812, and submit the request or change. 照这样,在更新后,所述范例性系统内容屏幕1800显示只是与所选择的过程控制系统内的"现场总线"(Fieldbus)设备有关的数量值。 As such, after the update, the exemplary screen 1800 displays only the contents of the system relating to the number of values ​​"Fieldbus" (the Fieldbus) devices within the system with the selected process control.

[0105] 图19是所述范例性系统设备详情屏幕1900的图形用户界面,其可以用于显示与用于实施图1的过程控制系统(例如在所述第一场点110的所述过程控制系统118及120 或所述第二及第三场点112及114内的任何过程控制系统)的系统装置及设备有关的详细信息列表。 [0105] FIG. 19 is an exemplary system of the device details screen 1900 a graphical user interface, which may be for displaying a process control system for the embodiment of FIG (e.g., during the first field in the control point 110 or the second system 118, and a list of related and third sites 120 and 112 within any of the process control system 114) of the apparatus and system equipment details. 明确地说,如上所述,所述范例性系统设备详情屏幕1900可以通过从所述范例性系统内容屏幕1800选择系统设备详情链接1804(图18)来存取。 In particular, as described above, the exemplary system device details screen 1900 may be accessed by the exemplary system from the content selection screen 1800 before the device link system 1804 (FIG. 18). 在选择所述系统设备详情链接1804之后,所述网页服务器106 (图1)从所述服务管理系统(SMS)服务器108 (图1)获得所述系统设备详细信息,并提供如图19所示的详细信息,以用于显示。 After selection of the apparatus before the link system 1804, the web server 106 (FIG. 1) (the SMS) server 108 (FIG. 1) is obtained from the service management system of the system equipment details and provide 19 detailed information for display.

[0106] 在所述的图示范例中,通过所述系统设备详情屏幕1900显示的所述系统设备详细信息包括节点地址、设备类别描述符、型号描述符、序号、软件版本、硬件版本及保修有效日期。 [0106] In the illustrated example, the details of the system apparatus through the system device details screen display 1900 comprises a node address, device class descriptor, the descriptor model, serial number, software version, hardware version and warranty effective date. 当然,在选择性的实施例中,可以显示较多或较少的信息。 Of course, in an alternative embodiment, the information may be displayed more or less.

[0107] 所述系统设备详情屏幕1900也显示"订购信息超链接"1902。 The [0107] System Device Details screen also shows the 1900 "Ordering Information hyperlink" 1902. 所述"订购信息超链接" 1902当中的每个"订购信息超链接"与其中一个已列出的系统设备相应,而且可以被选择来检索各别系统设备的订购及采购信息。 The system device "Usually hyperlink information" for each "ordering information hyperlink" among 1902 wherein a respective listed, and may be selected to retrieve the respective information ordering and purchasing system equipment. 照这样,用户(例如操作员、系统工程师、维护技术员等等)可以相对较容易地从所述详细列表识别感兴趣的系统设备,而且如果需要, 用户还可以从其已经识别所述其感兴趣的系统设备的同一屏幕,为所识别的设备定购置换部件或获知怎样订购置换部件。 In this manner, a user (e.g. operators, system engineers, maintenance technician, etc.) can be relatively easily the detailed list of system identification device of interest, and if desired, the user may also have been identified from its interest from the the same screen system equipment, equipment procurement for the identified learn how to order replacement parts or replacement parts.

[0108] 所述系统设备详情屏幕1900中也显示设备专用超链接1906,以使得能够查看与特定系统设备明确有关的进一步的详细信息。 [0108] The system device details screen 1900 also displays device specific hyperlink 1906 to make it possible to view details of the particular system device further clearly related. 在所述的图示范例中,所述设备专用超链接1906与一个工作站(例如图1的其中一个工作站终端130或132)相应。 In the illustrated example described, the device with a dedicated hyperlink station 1906 (e.g., FIG wherein a terminal 130 or 132 workstation. 1) corresponding. 通过选择所述设备专用超链接1906,可以从图2所示的系统设备详细信息屏幕1900存取设备级详细信息屏幕2000 (图20)。 By selecting the device-specific hyperlink 1906, the device details screen system can be shown in FIG. 21 900 device level access details screen 2000 (FIG. 20). 明确地说,选择所述超链接1906致使所述网页服务器106 (图1)检索与所述相应系统设备明确有关的进一步的详细信息,以及提供所述详细信息,以便通过图20 中详细显示的所述设备级详细信息屏幕2000来显示所述详细信息。 In particular, further details of the server 106 (FIG. 1) retrieves the apparatus specific system related to the respective pages of the selection of the hyperlink causes 1906, and provides the detailed information, in order shown in detail by FIG. 20 the device-level detailed information screen 2000 displays the detailed information.

[0109] 如图20所示,所述设备级详细信息屏幕2000包括设备配置显示区2002,以显示描述所述相应设备内的硬件及软件的配置信息(例如硬件及软件标识符)。 [0109] shown in Figure 20, the device-level details screen display area 2000 includes a device 2002 configured to display the configuration information (e.g., hardware and software identifier) ​​of hardware and software within the description of the device. 在所述的图示范例中,所述设备配置显示区2002内显示的配置信息与所述其中一个工作站终端130有关, 而且包括制造商有关硬件信息2004(例如设备制造商名称、服务标签号码、设备模型名称等等)、操作系统信息2006及控制系统软件信息2008。 In the illustrated example, the inner region of the display device 2002 displays the configuration information and the configuration wherein a terminal station 130, but also to include information about hardware manufacturer 2004 (e.g., device manufacturer name, service tag number, device model name, etc.), operating system information and control system software information 2006 2008.

[0110] 所述设备级详细信息屏幕2000也包括软件更新显示区2010,以显示已安装的软件及/或固件更新。 [0110] Details of the device-level software update screen 2000 also includes a display region 2010 to display the installed software and / or firmware update. 如图所示,与所述已安装的软件/固件更新有关的知识库文章(KBA)识别号码2012及名称2014也被显示。 As illustrated, the installed software / firmware updates associated Knowledge Base (KBA) Name and identification number 2012 2014 is also displayed. 所述知识库文章(KBA)识别号码2012被显示为超链接, 以使得用户们能够从所述设备级详细信息屏幕2000检索其感兴趣的知识库文章(KBA)。 The Knowledge Base article (KBA) identification number 2012 is displayed as a hyperlink, so that users can retrieve their interest in Knowledge Base article (KBA) from the device-level detailed information screen 2000.

[0111] 所述设备级详细信息屏幕2000也拥有一个附加卡信息显示区2016,用于显示与已安装的硬件卡有关的信息。 [0111] The stage device details screen 2000 also has an additional card information display region 2016 for displaying information relating to installed hardware card. 此外,已安装的服务器软件信息通过所述设备级详细信息屏幕2000,在服务器软件信息显示区2016内显示。 Further, the information server software has been installed by the device-level details screen 2000 is displayed in the information display area 2016 server software.

[0112] 现在返回到图2,所述范例性层次图200包括范例性系统界面屏幕2100,该系统界面屏幕2100可以通过选择与图3的主菜单屏幕300的所述其中一个信息分片314有关的相应超链接来存取。 [0112] Returning now to FIG 2, the exemplary hierarchical system 200 includes an exemplary interface screen 2100, the system 2100 may interface screen by selecting the main menu screen 300 of FIG. 3 wherein a related information pieces 314 the corresponding hyperlink to access. 所述系统界面屏幕2100被详细描绘于图21,用于查看、更改及管理与用于实施企业内的所述过程控制系统(例如图1的过程控制系统118及120)的所述输入/输出(I/O)总线有关的信息。 The system interface screen 2100 is depicted in detail in FIG. 21, for viewing, and to change and manage the input of the process control system embodiment (e.g., FIG. 1 of the process control systems 118 and 120) within an enterprise / output information relating to the bus (I / O).

[0113] 亦如图2所示,所述范例性层次图200包括范例性连接监测屏幕2200,该连接监测屏幕2200可以通过选择图3的范例性主菜单屏幕300的所述其中一个信息分片314来存取。 As shown in the exemplary hierarchical diagram 200 includes a connection monitoring exemplary screen 2200, the screen 2200 may monitor the connection by selecting FIG exemplary main menu screen 300 of one of the information pieces [0113] As also FIG. 2 314 access. 所述范例性连接监测屏幕2200详细显示于图21,用于显示与网络连接事件有关的信息。 The example connection monitor screen 2200 shown in detail in FIG. 21, for displaying information to a network connection event. 所述网络连接事件可以由图1的通讯服务器136产生,并被传输到所述服务管理系统(SMS)服务器108,用于存储及随后的检索。 The network connection event may be generated by the communications server 136 in FIG. 1, and transmitted to the service management system (SMS) server 108, for storage and subsequent retrieval. 所述事件可以包括网络连接被建立、终止、恢复、禁止、允许等等的日期。 The event may include a network connection is established, termination, recovery, disabled, allowing the date and so on. 照这样,用户可以分析所述事件信息,以确定是否需要为任何网络连接进行任何校正性或预防性维护。 In this manner, the user can analyze the event information, to determine whether any preventative maintenance or corrective connected to any network.

[0114] 现在返回到图2,所述范例性层次图200包括范例性许可文件屏幕2300,该许可文件屏幕2300可以通过选择图3的范例性主菜单屏幕300的所述其中一个信息分片314来存取。 [0114] Returning now to FIG 2, the exemplary hierarchical diagram 200 includes a license file exemplary screen 2300, the screen 2300 of the license file by selecting an exemplary main menu screen of FIG. 3 wherein a 300 information pieces 314 to access. 图23显示所述范例性许可文件屏幕2300的详细描绘。 23 shows the exemplary license file detailed screen 2300 depicted. 在所述的图示范例中,所述范例性许可文件屏幕2300显示用于实施企业内的所述过程控制系统(例如图1的过程控制系统118及120)或与企业有关的任何其他系统(例如通讯服务器136)的软件及/或硬件许可有关的信息。 In the example illustrated in the exemplary screen 2300 displays a license file of the process control system embodiment (e.g. the process control system 118 of FIG. 1 and 120) within an enterprise, or any other system-related and business ( such as communication server 136) or information about the software and hardware licensing /. 如图23所示,所述范例性许可文件屏幕2300可以显示超链接2302,以便许可文件,例如包括许可协议文本文件和许可数据文件,这对允许软件及/或硬件的操作而目,可能是必需的。 23, the license file exemplary screen 2300 may display the hyperlink 2302 to the license file, a text file, for example, includes a license agreement and the license data file, which allows the operation of software and / or hardware of the head, may be required.

[0115] 图2的范例性层次图200也包括范例性采购详情屏幕2400,该采购详情屏幕2400 可以通过选择图3的范例性主菜单屏幕300的所述其中一个信息分片314来存取。 FIG exemplary hierarchy [0115] 200 of Figure 2 also includes an exemplary purchasing details screen 2400, the screen 2400 can purchasing details exemplary main menu screen of FIG. 3 by selecting one of the 300 information pieces 314 to access. 所述范例性采购详情屏幕2400详细描绘于图24,其用于显示涉及为企业的任何部分一一包括过程控制系统(例如图1的过程控制系统118及120) -一所进行的采购(例如硬件及/或软件)的信息(例如型号、描述等等)。 The exemplary screen 2400 before purchasing details depicted in Figure 24, for displaying relates to any part of the business - including process control system (e.g., FIG. 1 process control systems 118 and 120) - a procurement performed (e.g. hardware and / or software) information (such as model number, description, etc.). 此外,如图24的范例所示,所述范例性采购详情屏幕2400也显示生命周期状况信息2402。 In addition, the example shown in Figure 24, the exemplary screen 2400 also displayed before purchasing the lifecycle status information 2402.

[0116] 图2的范例性层次图200也包括范例性系统联系屏幕2500,该系统联系屏幕2500 可以通过选择与图3的范例性主菜单屏幕300的所述其中一个信息分片314有关的超链接来存取。 [0116] FIG 2 is an exemplary hierarchical graph 200 also includes a contact screen exemplary system 2500, the system 2500 may contact the screen by selecting the exemplary main menu screen of FIG. 3 wherein a 300 information pieces 314 associated super link to access. 如图25的范例所示,所述范例性系统联系屏幕2500可以用于查看及/或更改负责过程控制系统(例如图1的过程控制系统118及120)的不同方面的人员的联系信息。 Example 25 As shown, the exemplary system Contact Information screen 2500 may be used to view and / or change in charge of the process control system (e.g., process control system 118 of FIG. 1 and 120) of different aspects of a person.

[0117] 图26显示范例性系统2600,该系统2600可以用于实施在此描述的范例性系统及方法。 [0117] Figure 26 shows an exemplary system 2600, the system 2600 may be used in exemplary systems and methods described herein embodiments. 在以下描述的有些图示范例中,所述范例性系统2600的元件或部件被描述为使用上述与图1有关的范例性在线维护系统102的一个或多个部件来实施。 In some examples illustrated in the following description of the exemplary system 2600 of elements or components are used as described above in connection with FIG exemplary online about 1 or more components of a maintenance system 102 is implemented. 然而,所述范例性系统2600可以与所述范例性在线维护系统102结合实施或分开实施。 However, the exemplary system 2600 may maintain the system in conjunction with exemplary embodiments line 102 or implemented separately. 所述范例性系统2600 可以通过使用任何需要的硬件、固件及/或软件的结合来实施。 The exemplary system 2600 may be implemented using hardware, firmware, and any desired binding / or software. 在有些实施例中,所述范例性系统2600可以被实施为一个单一设备(例如单一设备、装置等等)或被实施为两个或更多个设备,其中一些设备可以彼此通信连接。 In some embodiments, the exemplary system 2600 may be implemented as a single device (such as a single apparatus, device, etc.) or be implemented as two or more devices, some devices may communicate with each other. 例如,可以使用一个或多个集成线路、分立半导体元件或无源电子元件来实施一个或多个设备。 For example, one or more integrated circuits, discrete semiconductor components, or passive electronic components to implement one or more devices. 附加地或可选择地,所述范例性系统2600的一些模块或所有模块或其部件,可以通过使用存储于机器可存取媒介的指令、代码及/或其他软件及/或固件等等来实施,例如在被处理器系统(例如图32的范例性处理器系统3210)执行时,这些存储于机器可存取媒介的指令、代码及/或其他软件及/或固件等等可以执行图28-31的流程图内表示的操作。 Additionally or alternatively, the exemplary system of some or all modules 2600 or components thereof, may be in the machine accessible medium by using the stored instructions, code and / or other software and / or firmware embodiment of the like for example, when the processor system (e.g., FIG. 32, an exemplary processor system 3210) performed, which stored in a machine-accessible medium of instructions, code and / or other software and / or firmware, etc. may be performed in FIG 28- 31 a flowchart of the operation of FIG.

[0118] 如图26所示,所述范例性系统2600包括注册界面2602,该注册界面2602通信连接到范例性过程控制系统2604(例如图1的第一场点的过程控制系统118及120及/或图1的第二及第三场点112及114的过程控制系统[图中未显示])。 [0118] shown in Figure 26, the exemplary system 2600 comprises a registration interface 2602, the registered communication interface 2602 coupled to the example process control system 2604 (e.g., a process control system of the first field points 118 and 120 of FIG. 1, and / or the second process of FIG. 1, and third sites 112 and 114 control system [not shown]). 所述范例性过程控制系统2604与图1的分布式过程控制系统118及120充分相似或相同。 The example process control system 2604 and a distributed process control system 118 of FIG. 1 and 120 are sufficiently similar or identical. 在所述的图不范例中, 所述注册界面2602可以通过使用图1的主服务器104来实施,而且被配置成注册所述过程控制系统2604,以便使用图1的范例性在线维护系统102。 In the example of FIG not, the registration interface 2602 may be implemented by using the master server 104 of FIG. 1, and is configured to register the process control system 2604, in order to use an exemplary online maintenance system 102 of FIG. 例如,所述注册界面2602可以接收与过程控制系统2604有关的信息(例如注册信息)。 For example, information related to the system 2604 (e.g., registration information) of the registration interface 2602 may receive and process control. 注册信息可以涉及硬件配置、软件、固件、操作状况、生命周期状况、维护信息或上述任何其他与图2-25的图形用户界面显示有关的信息。 Registration information may involve hardware configuration, software, firmware, operating conditions, the life cycle status, maintenance information, or any other display with graphical user interface 2-25 information related to the above. 所述注册信息例如可以包括序号、版本号码、型号、部件号码、网络识别及/ 或上述任何其他与图2-25的图形用户界面显示有关的信息。 The registration information may include a serial number, version number, model number, part number, network identification and / or any other of the above-described 2-25 graphical user interface display information about.

[0119] 所述注册界面2602可以在所述过程控制系统2604最初注册时及/或在最初注册后,在所述过程控制系统2604有任何新的或修订的注册信息需要传输到所述范例性系统2600的任何时候(例如在过程控制系统2604被更新、升级、维修、更改操作时、等等)从所述过程控制系统2604采集注册信息。 [0119] The interface 2602 may be registered and / or after the initial registration, the process control system 2604 in any new or revised information needs to be transmitted to the registration exemplary process control system when the first register 2604 any time the system 2600 (e.g., the process control system 2604 is updated, upgraded, maintenance, change operation, etc.) from the process control system 2604 collect registration information. 在一个实施例中,所述注册界面2602可以自动地、定期地(例如每日、每周等等)或不定期地查询所述过程控制系统2604,以要求任何已更新的或新的注册信息。 In one embodiment, the interface 2602 may automatically register periodically (e.g. daily, weekly, etc.) or irregular query the process control system 2604, to request any new or updated registration information . 例如,所述注册界面2602可以自动地同与所述过程控制系统2604有关的通讯服务器(例如图1的通讯服务器136)通信,以获得与所述过程控制系统2604相应的、新的或已更新的注册信息及/或配置信息。 For example, the interface 2602 may automatically register with the process control system and related communication server 2604 (e.g., communication server 136 of FIG. 1) communicate, to obtain the corresponding process control system 2604, a new or updated registration information and / or configuration information.

[0120] 附加地或可选择地,所述注册界面2602可以由用户(例如系统工程师、用户等等) 人工地控制,以查询所述过程控制系统2604。 [0120] Additionally or alternatively, the registration interface 2602 may be manually controlled by a user (e.g., system engineers, users, etc.), to check the process control system 2604. 无论如何,所述过程控制系统2604(例如图1 的通讯服务器136)可以自动地通过将任何新的或已更新的注册信息传输到所述注册界面2602来响应。 In any case, the process control system 2604 (e.g., communication server 136 of FIG. 1) may automatically by any new or updated registration information to the transmission interface 2602 in response to the registration. 此外,为了响应来自所述过程控制系统2604的信息要求及/或在所述过程控制系统2604有新的或已更新的注册信息的任何时候,与所述过程控制系统2604有关的操作员可以使用(例如)工作站终端(图1的工作站终端130),将新的或已更新的注册信息从所述过程控制系统2604人工地传输到所述注册界面2602。 Further, in response to the information request from the process control system 2604 and / or at any time of the process control system 2604 with a new or updated registration information, associated with the process control system operator can use 2604 (eg) a terminal station (a terminal station 130 in FIG. 1), the new or updated registration information from the process control system manually transferred to the 2604 interface 2602 register.

[0121] 为了使所述过程控制系统2604和所述范例性系统2600之间能够进行通信,所述过程控制系统2604上可以安装客户软件(图中未显示)(例如将客户软件安装在过程控制系统服务器或工作站终端,比如图1的工作站终端130及132),使所述过程控制系统2604 能够接收来自所述注册界面2602的信息要求及将注册信息传输到所述注册界面2602。 [0121] In order for the process control system 2604 and the exemplary system 2600 capable of communicating between the process control software may be installed on the client system 2604 (not shown) (e.g., the client software installed in the process control system terminal server or workstation, such as workstation 130 and the terminal 132 of FIG. 1), so that the process control system 2604 can receive information from the registration requirements of the interface 2602 and interface 2602 of the registration information to the registration.

[0122] 虽然所述范例性系统2600被显示为通信连接到一个过程控制系统(例如所述过程控制系统2604),所述范例性系统2600可以通信连接到任何数目的过程控制系统。 [0122] Although the exemplary communication system 2600 is shown connected to a process control system (e.g. the process control system 2604), the exemplary communication system 2600 can be connected to any number of process control system. 例如, 可以使用通过互联网通信连接到多个过程控制系统(例如图1的第一场点110的过程控制系统118及120及/或图1的第二及第三场点112及114的过程控制系统[图中未显示]) 的一个或多个服务器(例如图1的主服务器104、网页服务器106、服务管理系统[SMS]服务器108、通讯服务器136)来实施所述范例性系统2600。 For example, a process control system coupled to the plurality of communication via the Internet (e.g., a first field point process control system 110 of FIG. 1 second, and third sites 118 and 120 and / or 112 of FIG. 1 and 114 of the process control system [not shown]) one or more servers (e.g., primary server 104 in FIG. 1, the web server 106, a service management system [the SMS] server 108, messaging server 136) to implement the exemplary system 2600. 在这样的实施例中,所述注册界面2602与所述过程控制系统通信并从所述所有的过程控制系统接收注册信息。 In such an embodiment, the register interface of the process control system 2602 and the communication control system receives registration information from all of the process.

[0123] 所述注册界面2602根据从所述过程控制系统2604接收的注册信息,产生与所述过程控制系统2604相应的总注册文件2606。 [0123] The registration screen 2602 based on the registration information received from the process control system 2604, and the process control system generates corresponding total register file 2604 2606. 所述总注册文件2606可以使用"可扩展性标记语言" (XML)格式、纯文本格式或任何其他适合格式来存储所述注册信息。 The total register file 2606 may use the "Extensible Markup Language" (the XML) format, plain text format, or any other suitable format to store the registration information. 所述注册界面2602为所述范例性系统2600所监测的每个过程控制系统产生及维护一个单独的总注册文件(例如:总注册文件2606)。 (: Total e.g. registration file 2606) 2602 interface of each of the process control system as an exemplary system 2600 is generated and monitored to maintain a separate register file the total registered. 在一个实施例中,所述注册界面2602可以被配置成加密所述总注册文件2606,以充分减少或消除未经授权人员或未经授权网络实体篡改数据的发生。 In one embodiment, the registration interface 2602 may be configured to encrypt the total register file 2606, to substantially reduce or eliminate unauthorized people tampering or unauthorized network entity data occurs.

[0124] 在一个实施例中,所述注册界面2602也定期地分析所述总注册文件2606是否涉及数据损坏或篡改。 [0124] In one embodiment, the registration interface 2602 also periodically analyzing the total register file 2606 is involved in data corruption or tampering. 如果所述注册界面2602确定所述总注册文件2606内的注册信息被损坏或已经被危害(例如被篡改),所述注册界面2602可以将一个与所述受损坏或受危害数据有关的描述符存储在所述总注册文件2606,以指示数据错误及所述错误类别。 Interface 2602 determines if the registration information registered in the registration total file 2606 is corrupted or has been compromised (e.g., has been tampered with), the registration interface 2602 may be a hazard data descriptors related to the damaged or affected stored in the total register file 2606, data errors and to indicate the error category. 该描述符可以包括发送人身份(例如与所述过程控制系统2604有关的操作员的用户名称)、资源鉴别(例如所述过程控制系统2604的过程控制系统识别)以及与所述受损坏或受危害数据的接收有关的日期。 This descriptor may include the identity of the sender (e.g. a user name and the process control system 2604 relevant to the operator), a resource identification (e.g. the process control system 2604. Control system identification process), and by the damaged or receiving data relating to the date of harm.

[0125] 为了剖析(例如过滤、分离、分类、整理等等)存储于所述总注册文件2606的所述注册信息,所述范例性系统2600拥有过程控制系统注册器2608。 [0125] In order to analyze (e.g. by filtration, separating, sorting, finishing, etc.) stored in the registration information of the total register file 2606, the exemplary system 2600 has a register 2608 process control system. 在所述的图示范例中,所述过程控制系统注册器2608可以通过使用图1的主服务器104来实施,而且被配置成读取所述总注册文件2606内的所述注册信息、剖析所述注册信息以及将所述信息整理成不同的类别。 In the illustrated example described, the process control system 2608 may be implemented registration by using the primary server 104 of FIG. 1, and is configured to read the registration information in the registration total file 2606, analysis of the said registration information and to organize the information into categories. 在所述注册界面2602接收新的或已更新的注册信息及/或监测到所述总注册文件2606内的受损坏或受危害数据时,所述注册界面2602创建更改记录事件,以指示已经为所述总注册文件2606接收新的或已更新的注册信息,并且将更改记录事件传输到所述过程控制系统注册器2608。 The registration interface 2602 receives new or updated registration information and / or monitored damaged in the 2606 total registration documents or compromised data, the registration interface changes in 2602 created an event to indicate that already the total register file 2606 receives a new or updated registration information, and changes the event transmission to the process control system register 2608.

[0126] 在所述的图示范例中,所述过程控制系统注册器2608从所述总注册文件2606读取所述注册信息,并将所述注册信息整理成硬件类别、软件类别、固件类别、操作状况类别、 生命周期类别、维护类别或上述任何其他与图2-25的图形用户界面显示的信息有关的类另IJ。 [0126] In the illustrated example described, the process control system 2606 reads the register 2608 of the registration information file from the total registered, and the registration information organized into categories of hardware, software categories, category firmware information about the class action status categories, life-cycle category, category or maintain any of the above and other graphical user interface Figure 2-25 shows another IJ. 对于每个类别,所述过程控制系统注册器2608可以进一步将所述注册信息分类为子类另IJ。 For each category, the process control system 2608 may further register the registration information is classified as subclass another IJ. 硬件类别的范例性子类别可以包括设备种类、型号、制造商部件号码等等。 Hardware category examples temper category can include device type, model number, manufacturer part number, and so on.

[0127] 为了存储所剖析的注册信息,所述范例性系统2600拥有服务管理系统(SMS)数据库2610,该服务管理系统(SMS)数据库2610通信连接到过所述程控制系统注册器2608。 [0127] In order to store the registration information of the analysis, the exemplary system 2600 has a service management system (SMS) database 2610, 2610 Communication (SMS) database management system coupled to the service through the register 2608 process control system. 所述服务管理系统(SMS)数据库2610例如可以实施于所述服务管理系统(SMS)服务器108 (图1)内及/或通信连接到所述服务管理系统(SMS)服务器108 (图1),而且被配置成存储服务管理系统(SMS)数据记录(图中未显示),包括由所述过程控制系统注册器2608 所整理的已分类的信息。 The service management system (SMS) database 2610 may be implemented, for example, to the service management system (SMS) server 108 (FIG. 1) and / or communicatively coupled to the service management system (SMS) server 108 (FIG. 1), and it is configured to store a service management system (SMS) data record (not shown), includes information sorted by the control system registry 2608 finishing process. 所述服务管理系统(SMS)数据库2610存储与所述范例性系统2600监测的每个过程控制系统相应的数据记录。 The service management system (SMS) database 2610 stores the exemplary system 2600 for each monitored process control system corresponding data record. 在所述的图示范例中,所述过程控制系统注册器2608在将得自所述总注册文件2606的注册信息分类之后,所述过程控制系统注册器2608将所分类的注册信息传输到所述服务管理系统(SMS)数据库2610,以更新与所述过程控制系统2604有关的所述服务管理系统(SMS)数据记录。 In the illustrated example described, the process control system after the register 2608 from the total registered registration information file 2606 of classification, the process control system register 2608 transmits the registration information to the classification said service management system (SMS) database 2610, and to update the process control system 2604 relating to the service management system (SMS) data record.

[0128] 在所述服务管理系统(SMS)数据库2610中存储的所述注册信息可以用于使所述过程控制系统2604的元件(例如设备、硬件、软件等等)与知识库文章(KBA) 2612发生联系。 [0128] In the registration information to the service management system (SMS) 2610 can be stored in the database for causing the elements of the process control system 2604 (e.g., device, hardware, software, etc.) and the Knowledge Base (KBA) 2612 contact occurs. 以下描述与图2及图10的范例性可操作知识库文章(actionable KBA)摘要屏幕1000 有关的所述知识库文章(KBA) 2612。 The following description of exemplary FIG operable Knowledge Base (actionable KBA) 2 and FIG. 10 is a summary screen 1000 related to the Knowledge Base (KBA) 2612. 范例性知识库文章(KBA)匹配过程可以使用存储于所述服务管理系统(SMS)数据库2610的服务管理系统(SMS)数据记录来查找与被监测的过程控制系统及/或其部分有关的知识库文章(KBA) 2612当中的知识库文章。 Examples of Knowledge Base (KBA) stored in the matching process may use the service management system (SMS) database 2610, a service management system (SMS) to find the data record process is monitored with the control system and / or knowledge related to Base article (KBA) among the 2612 Knowledge Base article.

[0129] 在所述的图示范例中,所述知识库文章(KBA)2612由工作站2614提供,而且存储于所述服务管理系统(SMS)数据库2610。 [0129] In the example illustrated in the Knowledge Base (KBA) 2612 2614 provided by the workstation and stored in the service management system (SMS) database 2610. 所述工作站2614可以与提供所述范例性系统2600的商业实体有关,而且与所述范例性系统2600有关的操作员(例如服务管理系统[SMS]用户2616)可以向至少一些所述知识库文章(KBA) 2612提供向所述工作站2614提供的信息。 The workstation 2614 may provide the exemplary system of about 2600 business entities, but also related to the 2600 exemplary system operator (such as service management system [SMS] user 2616) to be at least some knowledge base articles (KBA) 2612 provides information to the workstation 2614 is provided. 附加地或可选择地,所述工作站2614及/或其他通信连接到所述范例性系统2600、提供一些所述知识库文章(KBA) 2612的工作站可以与设计及/或制造所述过程控制系统2604内的元件的设备制造商(例如图1的设备制造商138)及/或软件开发商(例如图1的软件开发商140)发生联系。 Additionally or alternatively, the work station 2614 and / or other system communicatively coupled to the exemplary 2600, providing some of the Knowledge Base (KBA) 2612 workstation system can be controlled with the design and / or the manufacturing process elements within the device manufacturer 2604 (e.g., the device manufacturer 138 of FIG. 1) and / or the software (e.g. software developer 140 of FIG. 1) have contact. 当然,知识库文章(KBA)也可以从任何其他源传输到所述工作站2614。 Of course, knowledge base articles (KBA) may also be transmitted from the source to any other workstation 2614.

[0130] 为了使所述范例性系统2600能够使所述过程控制系统2604的元件与所述知识库文章(KBA) 2612的有关元件匹配,所述范例性系统2600根据存储于所述服务管理系统(SMS)数据库2610的所述注册信息,产生过程控制系统配置文件2618。 [0130] In order for the exemplary system 2600 enables the process control system 2604 and the Knowledge Base element (KBA) related to the matching element 2612 according to the exemplary system 2600 stored in the service management system (SMS) 2610 of the registration information database, generating the process control system configuration file 2618. 例如,图1的服务管理系统(SMS)服务器108可以从所述服务管理系统(SMS)数据库2610检索信息,并且使用所检索的信息产生所述过程控制系统配置文件2618。 For example, service management system of FIG. 1 (SMS) 2610 server 108 may retrieve information from the service management system (SMS) database, and the retrieved information is generated using the process control system configuration file 2618. 虽然在此只是显示过程控制系统配置文件(例如所述过程控制系统配置文件2618),但所述范例性系统2600可以提供多个过程控制系统配置文件,而每个过程控制系统配置文件对应由所述范例性系统2600监测的不同过程控制系统(例如所述过程控制系统2604、图1的第一场点110的过程控制系统118及120、图1的第二及第三场点112及114的过程控制系统[图中未显示])。 Although this is only a display process control system configuration file (e.g., the process control system configuration file 2618), but the exemplary system 2600 may provide a plurality of process control system configuration files, and each of the process control system configuration file that should process of the different exemplary control system of the monitoring system 2600 (e.g., the process control system 2604, the process of Figure 1 a first field point 110 of the control system 118 and 120, the second and third sites 112 and 114 of FIG. 1 process control system [not shown]).

[0131] 为了使所述过程控制系统2604的元件与所述知识库文章(KBA) 2612的有关元件匹配,所述范例性系统2600拥有范例性知识库文章(KBA)匹配器2620。 [0131] In order for the process control system 2604 and the Knowledge Base element (KBA) 2612 matches the relevant element, the exemplary system 2600 has exemplary Knowledge Base (KBA) matcher 2620. 所述范例性知识库文章(KBA)匹配器2620接收所述知识库文章(KBA) 2612及所述过程控制系统配置文件2618。 The exemplary Knowledge Base (KBA) matcher 2620 receives the Knowledge Base (KBA) 2612, and the process control system configuration file 2618. 所述知识库文章(KBA)匹配器2620对存储于所述过程控制系统配置文件2618的信息(例如序号、版本号码、型号、部件号码、网络识别及/或上述任何其他与图2-25的图形用户界面显示有关的信息)及所述知识库文章(KBA) 2612内的信息进行比较,以确定哪些知识库文章(KBA) 2612适用于或与所述过程控制系统2604内的元件有关。 The Knowledge Base (KBA) match 2620 stored in the process control system profile information 2618 (e.g., serial number, version number, model number, part number, network identification and / or any other of the above-described FIG. 2-25 graphical user interface displays information related), and the Knowledge Base (KBA) information in 2612 compared to determine which Knowledge Base (KBA) or applied to the element 2612 within the process control system 2604 relevant. 在所述的图示范例中,所述知识库文章(KBA)匹配器2620可以根据下述与图28-30的流程图有关的范例性知识库文章(KBA)匹配过程来实施。 In the example illustrated in the Knowledge Base (KBA) matcher 2620 can be implemented according to the following Figures 28-30 and associated exemplary flowchart Knowledge Base (KBA) matching process.

[0132] 所述范例性知识库文章(KBA)匹配器2620提供匹配信息2622,包括与所述过程控制系统2604有关的知识库文章(KBA) 2612,以及与所述有关的知识库文章(KBA) 2612有关的知识库文章有关的来自所述过程控制系统配置文件2618的至少一些配置信息。 [0132] The exemplary Knowledge Base (KBA) provides matching information 2620 matches 2622, including the process control system 2604 and associated Knowledge Base (KBA) 2612, and the associated knowledge base articles (KBA ) 2612 relating to at least some of the knowledge base articles related to the configuration information from the process control system configuration file 2618. 所述知识库文章(KBA)匹配器2620可以以"可扩展性标记语言"(XML)文件、纯文本文件、电子数据表文件(例如.XLS文件)或任何其他适合的文件来提供所述匹配信息2622。 The Knowledge Base (KBA) may matcher 2620 "Extensible Markup Language" (the XML) documents, plain text files, spreadsheet files (e.g. .XLS file), or any other suitable file to provide the matching information 2622. 在所述的图示范例中,所述匹配信息2622中提供的配置信息例如可以包括节点标识符(例如图11的节点标识符1104)、设备类别(例如图11的节点类别栏1102中显示的节点类别)、模型描述符(例如图11的模型描述符1106)、序号(例如图11的序号1108)、软件版本号码(例如图11的软件版本号码1110)、硬件版本号码(例如图11的硬件版本号码1112)及/ 或与所述过程控制系统2604有关的操作员感兴趣的任何其他信息。 In the illustrated example described, the matching configuration information 2622 can include, for example, provided in a node identifier (e.g., a node identifier 1104 of FIG. 11), the device class (e.g. FIG. 11, a node type column 1102 shown in node type), the model descriptors (e.g. model described in FIG. 11 of the icon 1106), serial number (e.g., No. 11 1108), the software version number (e.g., software version number 11 of 1110), the hardware version number (e.g., FIG. 11 hardware version number 1112) and / or any other information of interest and the process control system 2604 relevant to the operator.

[0133] 为了存储所述匹配信息2622,所述范例系统2600拥有匹配后服务管理系统(SMS) 数据库2624。 [0133] 2622 to store the matching information, the example system 2600 has the matching service management system (SMS) database 2624. 所述匹配后服务管理系统(SMS)数据库2624可以实施于及/或通信连接到(例如)图1的服务管理系统(SMS)服务器108。 After matching the service management system (SMS) database 2624 may be implemented in and / or communicatively coupled to (e.g.) service management system of FIG. 1 (SMS) server 108.

[0134] 为了使与所述过程控制系统2604有关的操作员(例如客户用户2626)能够检索所述匹配信息2622,所述匹配后服务管理系统(SMS)数据库2624中的信息被复制在主数据库2628,使所述匹配信息2622存储于所述匹配后服务管理系统(SMS)数据库2624及所述主数据库2628。 [0134] To make about 2604 and an operator of the process control system (e.g. a user client 2626) to retrieve the matching information 2622, information matching the service management system (SMS) database 2624 is copied in the primary database 2628, 2622 so that the matching information is stored after the matching of the primary database 2624 and 2628 a service management system (SMS) database. 在所述的图示范例中,所述主数据库2628可以实施于及/或通信连接到图1的主服务器104。 In the illustrated example described, the master database 2628 may be implemented in and / or connected to the primary communication server 104 of FIG.

[0135] 如图26所示,所述客户用户2626可以通过客户工作站2630使用几个界面来存取及/或检索所述匹配信息2622。 As shown in [0135] 26, the user of the client 2626 can use several client workstation interface 2630 to access and / or retrieve the matching information 2622. 在所述的图示范例中,所述范例性系统2600拥有网络界面2632,所述客户用户2626可以使用这个网络界面2632来检索所述匹配信息2622。 In the example illustrated in the exemplary system 2600 has a network interface 2632, the client user may use the web interface 2626 2632 2622 to retrieve the matching information. 例如,所述网络界面2632可以产生及提供与上述有关图10-11的范例性可操作知识库文章(actionable KBA)摘要屏幕1000及范例性可操作知识库文章(actionable KBA)详细信息屏幕1100充分类似或相同的网页。 For example, the network interface 2632 may generate and provide related to the above examples of Figures 10-11 is operable Knowledge Base (actionable KBA) details and exemplary summary screen 1000 is operable Knowledge Base (actionable KBA) full screen 1100 similar or the same page. 附加地或可选择地,所述网络界面2632可以使所述客户用户2626能够下载文件(例如工作簿[XLS]文件、"可扩展性标记语言"[XML]文件等等),包括所述匹配信息2622。 Additionally or alternatively, the network interface 2632 allows the user of the client to download the file 2626 (e.g. workbook [XLS] file, "Extensible Markup Language" [the XML] file, etc.), including the matching information 2622. 所述网络界面2632可以通过使用图1的网页服务器106来实施。 The network interface 2632 may be implemented by a web server 1061 of FIG.

[0136] 为了通过电子邮件将所述匹配信息2622传送到所述客户用户2626,所述范例性系统2600拥有自动发送器(automailer) 2634。 [0136] In order to match the e-mail message 2622 is transmitted to the user client 2626, the exemplary system 2600 has an automatic transmission (automailer) 2634 by. 例如,所述自动发送器(automailer) 2634 可以向所述客户用户2626的电邮账户发送"可扩展性标记语言"(XML)文件为所述客户用户2626的电邮账户的附件。 For example, the automatic sender (automailer) 2634 to the client user can send email accounts "Extensible Markup Language" (the XML) file 2626 to the client user email accounts accessory 2626. 可选择地,所述自动发送器(automailer) 2634可以电邮与上述有关图10及图11的范例性可操作知识库文章(actionable KBA)摘要屏幕1000及范例性可操作知识库文章(actionable KBA)详细信息屏幕1100充分类似或相同的嵌入屏幕界面。 Alternatively, the automatic sender (automailer) 2634 E-mail may be related to the above-described exemplary operable FIG Knowledge Base (actionable KBA) 10 and 11 and an exemplary summary screen 1000 is operable Knowledge Base (actionable KBA) detailed information screen 1100 embedded sufficiently similar or identical screen interface. 所述客户用户2626接着可以通过所述工作站2630或任何其他电子邮件存取设备来存取所述匹配信息2622。 The customer may then via the user workstation 2626 2630 e-mail or any other access device 2622 to access the matching information. 在有些实施例中,所述自动发送器(automai Ier) 2634可以在通过电子邮件传送之前加密所述匹配信息2622及/或可以加密用于传送匹配信息2622的电子邮件。 In some embodiments, the automatic sender (automai Ier) 2634 may encrypt the matching information 2622 and / or e-mail may be used to transmit encrypted before matching information 2622 via e-mail. 所述自动发送器(aut 〇mailer)2634可以通过使用由图1的主服务器104执行的自动发送器(automailer)应用程序来实施。 The automatic transmitter (aut 〇mailer) 2634 may be implemented by using an automatic sending is performed by the master server 104 of FIG. 1 (automailer) application.

[0137] 为了通过一个"简易信息聚合进给"(RSS feed)将所述匹配信息2622传送到所述客户用户2626,所述范例性系统2600拥有"简易信息聚合进给"(RSS feed)界面2636。 [0137] In order to pass a "RSS feed" (RSS feed) to the matching information 2622 is transmitted to the user client 2626, the exemplary system 2600 has the "RSS feed" (RSS feed) interface 2636. 在所述的图示范例中,所述"简易信息聚合进给"(RSS feed)界面2636将所述匹配信息2622 格式化为"简易信息聚合"(RSS)格式,并且将所述"简易信息聚合"(RSS)格式化信息传输到所述客户用户2626的"简易信息聚合"(RSS)接收器。 In the illustrated example, said "RSS feed" (RSS feed) 2636 interface 2622 to the matching information formatted as "RSS" (RSS) format, and the "simplified information polymerization "(RSS) format is transmitted to the client user information 2626" RSS "(RSS) receiver. "简易信息聚合"(RSS)接收器可以通过上述有关图2-25的任何一个或多个图形用户界面屏幕来显示"简易信息聚合进给"(RSS feed)信息。 "RSS" (RSS) to the receiver can display the "RSS feed" (RSS feed) through said information about one or more of any of FIG graphical user interface screen 2-25. 例如,可以在图形用户界面(GUI)屏幕的导航框及/或标题框中实施"简易信息聚合"(RSS)查看区。 For example, (GUI) screen of the navigation frame and / or blocks in a graphical user interface of the title "RSS" (RSS) viewing area. 在有些实施例中,所述"简易信息聚合进给"(RSS feed) 界面2636可以通过"简易信息聚合进给"(RSS feed)只传送有关新的匹配信息可供检索的通知。 In some embodiments, the "RSS feed" notification (RSS feed) 2636 can interface "RSS feed" (RSS feed) only transmits information about the new match for retrieval. 所述客户用户2626接着可以通过所述网络界面2632存取匹配信息2622来作出反应。 2626 the client user may then access the matching information 2632 via the network interface 2622 to the reaction.

[0138] 图27是一个详细原理框图,其显示图26的范例性知识库文章(KBA)匹配器2620。 [0138] FIG. 27 is a detailed schematic block diagram illustrating exemplary Knowledge Base (KBA) of FIG. 26 matcher 2620. 图27所示的范例性结构可以通过使用任何所需的硬件及/或软件组合来实施。 Exemplary structure shown in FIG. 27 may be implemented using any desired hardware and / or software combination. 例如,可以使用一个或多个集成电路、分立半导体元件或无源电子元件。 For example, using one or more integrated circuits, discrete semiconductor components, or passive electronic components. 附加地或可选择地,图27的范例性结构当中的一些或所有结构或其部分可以通过使用存储于计算机可读媒介的指令、 代码或其他软件及/或固件等等来实施;在被处理器系统(例如图32的处理器系统3210) 执行时,这些指令、代码或其他软件及/或固件等等执行在此描述的方法。 Additionally or alternatively, some or all of the structures among exemplary configuration of Figure 27 or portions thereof may readable media stored on a computer by using instructions, code, or other software and / or firmware embodiment of the like; to be treated system (e.g. processor system 3210 of FIG. 32) upon execution, instructions, code, or other software and / or firmware, etc. to perform the method described herein. 此外,下述有关图28-30的方法范例描述范例性操作或过程,这些范例性操作或过程可以用于实施与图27 所示的结构有关的一些或所有功能或操作。 Furthermore, the method relating to the following examples 28-30 describe exemplary operations or processes, operations, or procedures of these examples can be used for some or all of the functions related to the configuration shown in FIG. 27 or the operation of embodiment.

[0139] 所述范例性知识库文章(KBA)匹配器2620拥有知识库文章(KBA)界面2702,以便从所述服务管理系统(SMS)数据库2610 (图26)获得所述知识库文章(KBA) 2612,以及从所述知识库文章(KBA) 2612检索信息。 [0139] The exemplary Knowledge Base (KBA) matching 2620 has Knowledge Base (KBA) 2702 interface, in order to obtain the Knowledge Base (KBA from the service management system (SMS) database 2610 (FIG. 26) ) 2612, and (KBA) 2612 to retrieve information from the Knowledge Base. 例如,所述知识库文章(KBA)界面2702可以检索知识库文章(KBA)准则或知识库文章(KBA)属性,包括设备序号、部件号码、软件版本号码、软件许可信息、设备描述、硬件版本号码、设备冗余信息(例如如果发生主设备故障,主设备是否与冗余设备联合承担主设备责任)、设备驱动器信息、软件服务包信息、设备装运日期信息等等。 For example, the Knowledge Base (KBA) interface 2702 can retrieve Knowledge Base (KBA) criteria or Knowledge Base (KBA) attributes, including the device serial number, part number, software version number, software license information, device description, hardware version numbers, equipment redundancy information (for example, if the primary device failure, the master device is jointly assume responsibility and redundancy master device), device drivers information, software service pack information, equipment information, and so the date of shipment. 所述知识库文章(KBA)准则可以是可以用于对知识库文章(KBA)与过程控制系统及/或过程控制系统内的节点(例如图1的节点126a_c及128a_b)进行匹配的任何准则、 属性或信息。 The Knowledge Base (KBA) criterion may be used to Knowledge Base (KBA) and process control node (e.g., node 1 of FIG 126a_c and 128a_b) system within the system and / or process control for any matching criterion, property or information. 范例性知识库文章(KBA)准则显示于图11,其包括某些知识库文章(KBA) 2612 适用的、在所述节点类别栏1102中显示的节点类别、在所述节点标识符栏1104中显示的节点标识符、在所述模型描述栏1106中显示的现场设备模型描述、在所述序号栏1108中显示的现场设备序号以及在所述软件及硬件版本号码栏1110及1112中显示的现场设备软件及硬件版本号码。 Examples of Knowledge Base (KBA) guidelines shown in Figure 11, which includes a certain Knowledge Base (KBA) 2612 applies, is displayed in the node type of the node type column 1102, the node identifier in column 1104 field node identifier is displayed, the scene model description of the device model displayed in description field 1106, device ID field 1108 shown in the sequence number field and displayed in the software and hardware version number column 1110 and 1112 equipment software and hardware version numbers. 当然,可以使用其他与知识库文章(KBA)及过程控制系统及/或过程控制系统的节点相应的准则。 Of course, other knowledge base articles (KBA) and respective nodes process control system and / or process control system criteria.

[0140] 为了检索及存取图26的过程控制系统配置文件2618,所述知识库文章(KBA)匹配器2620拥有配置文件界面2704。 [0140] In order to access and retrieve the process control system 26 of FIG profile 2618, the Knowledge Base (KBA) have a profile that matches the 2620 interface 2704. 在所述的图示范例中,所述配置文件界面2704被配置成与所述服务管理系统(SMS)数据库2610(图26)进行通信,以检索过程控制系统的过程控制系统配置文件(例如图26的过程控制系统配置文件2618)。 In the illustrated example described, the configuration file interface 2704 is configured to communicate with the service management system (SMS) database 2610 (FIG. 26), the process control system to retrieve the process control system configuration file (e.g., FIG. 26 process control system configuration file 2618). 例如,所述配置文件界面2704可以将过程控制系统识别信息传输到所述服务管理系统(SMS)数据库2610,而所述服务管理系统(SMS)数据库2610可以通过传输过程控制系统配置文件到已识别的过程控制系统的所述配置文件界面2704来作出反应。 For example, the configuration file interface 2704 may be identification information of the process control system transmitted to the service management system (SMS) database 2610, and a service management system (SMS) database 2610 via the transmission to the process control system configuration file identified the process control system configuration file interface 2704 to respond. 在所述的图示范例中,所述配置文件界面2704 也被配置成:从过程控制系统配置文件(例如所述过程控制系统配置文件2618)检索信息(例如现场设备准则或属性)。 In the illustrated example described, the configuration file interface 2704 is also configured to: from the process control system configuration file (e.g., the process control system configuration file 2618) to retrieve information (e.g., field device criteria or attributes).

[0141] 为了将从所述知识库文章(KBA) 2612检索的知识库文章(KBA)准则与从所述过程控制系统配置文件2618检索的过程控制系统准则或属性进行比较,所述知识库文章(KBA) 匹配器2620拥有比较器2706。 [0141] In order from the Knowledge Base (KBA) 2612 retrieved Knowledge Base (KBA) guidelines or criteria and control process attribute from the process control system 2618 to retrieve the profile comparing the Knowledge Base (KBA) matcher 2620 has a comparator 2706. 此外,所述比较器2706被配置成对知识库文章(KBA)准则及/或过程控制系统准则与其他值(例如零值或任何其他值)进行比较。 Furthermore, the comparator 2706 is configured to Knowledge Base (KBA) criteria and / or process control systems compared to other criterion value (e.g. a value of zero or any other value).

[0142] 为了产生指示所述比较器2706是否已经找到匹配的信息,所述知识库文章(KBA) 匹配器2620拥有匹配指示器2708。 [0142] In order to produce an indication of whether the comparator 2706 has found matching information, the knowledge base articles (KBA) has matcher 2620 matches the indicator 2708. 在所述的图示范例中,当所述比较器2706在知识库文章(KBA)准则值和过程控制系统准则值之间或在任何其他值(例如知识库文章[KBA]准则值和零值)之间找到匹配时,所述比较器2706将信号或信息传输到所述匹配指示器2708, 指示已经找到匹配。 , (E.g. Knowledge Base [KBA] guideline and zero values) in the example illustrated in 2706 when the value between the process control system and the criterion value (KBA) criteria comparator KB article or any other value when a match is found between, said comparator 2706 to the information transmission signal or said match indicator 2708 to indicate that the match is found. 所述匹配指示器2708接着产生指示所述匹配的信息。 The matching indicator 2708 then generates information indicative of the match. 例如,所述匹配指示器2708可以将所述匹配信息存储于所述匹配信息2622(图26)。 For example, the indicator 2708 may match the matching information stored in the matching information 2622 (FIG. 26). 在一个实施例中,所述匹配信息可以包括知识库文章(KBA)识别值和匹配现场设备、工作站等等或过程控制系统的识别值。 In one embodiment, the matching information may include knowledge base articles (KBA) and the identification value matches the field devices, workstations, etc. or a process control system identification value. 附加地或可选择地,所述匹配信息可以包括知识库文章(KBA)准则值和匹配过程控制系统准则值。 Additionally or alternatively, the matching information may include knowledge base articles (KBA) and the guideline values ​​match the process control system criterion value. 在另一个实施例中,所述匹配信息2622可以包括过程控制系统的现场设备、工作站等等的列表,而所述匹配指示器2708可以存储与一个或多个知识库文章(KBA)准则匹配的所述过程控制系统的特定现场设备、工作站等等相应的标记或位值。 In another embodiment, the matching information system 2622 may include a list of field devices, process control workstation, etc., and the matching indicator 2708 may store one or more knowledge base articles (KBA) matching criteria corresponding tag bit value of a specific field device or the process control system, a workstation and the like. 为了将所述匹配信息2622传输到所述匹配后服务管理系统(SMS)数据库2624(图26),所述知识库文章(KBA)匹配器2620拥有匹配信息界面2710。 In order to match the information transmitted to the 2622 the matching service management system (SMS) database 2624 (FIG. 26), the Knowledge Base (KBA) has matcher 2620 matches the information interface 2710.

[0143] 图28-30描绘范例性方法的流程图,这些方法可以用于对知识库文章(KBA)(例如图26的知识库文章[KBA] 2612)与过程控制系统(例如所述过程控制系统2604、图1的第一场点110的过程控制系统118及120、图1的第二及第三场点112及114的过程控制系统[图中未显示]等等)、过程控制系统的部件(例如图1的节点126a-c及128a-b)或过程控制系统的部分(例如子系统)进行匹配。 [0143] Figures 28-30 depicts an exemplary flowchart of a method, these methods can be used (e.g. Knowledge Base 2612 [KBA] FIG. 26) and the process control system of the Knowledge Base (KBA) (e.g. the process control system 2604, first point 110 of the process control system of FIG. 1 and points 112 and 114 during the second and third fields 118 120, the control system of FIG. 1 [not shown], etc.), the process control system member (e.g., FIG nodes 126a-c 1 and 128a-b) or part of a process control system (e.g., subsystems) match. 在一个实施例中,图28-30的流程图代表用于实施图26及27的范例性知识库文章(KBA)匹配器2620的范例性机器可读及可执行指令。 In one embodiment, the flowchart represented in Figure 28-30 for exemplary Knowledge Base (KBA) 2620 matcher exemplary machine readable and executable instructions 26 and 27 of the embodiment of FIG. 在该实施例中,所述机器可读指令包括由处理器(比如图32所示的范例性处理器系统3210的处理器3212)执行的编程。 In this embodiment, the machine readable instructions comprising a program executed by a processor (such as the exemplary processor system shown in FIG. 32 of the processor 32123210). 所述编程可以收录在存储于有形媒介,例如只读光盘(⑶-R0M)、软盘、硬盘、数字化万能光盘(DVD)或与所述处理器3212有关的存储器上的软件内,及/或以任何广为人知的方式收录在固件或专用硬件上。 The program may be stored on a tangible medium included in, for example, in a read-only optical disc (⑶-R0M), floppy disk, hard disk, a digital versatile disk (DVD) with the processor 3212 or memory associated software, and / or included in any manner known in firmware or dedicated hardware. 例如,所述知识库文章(KBA) 匹配器2620(图26及图27)或图27的知识库文章(KBA)界面2702、配置文件界面2704、 比较器2706、匹配指示器2708以及匹配信息界面2710中的一个或多个可以通过使用软件、 硬件及/或固件来实施。 For example, the Knowledge Base (KBA) matcher 2620 (FIGS. 26 and 27) or 27 of FIG Knowledge Base (KBA) interface 2702, profile interface 2704, a comparator 2706, the indicator 2708 and the matching information matching interface 2710 or a plurality may be implemented using software, hardware and / or firmware. 此外,虽然参考图28-30所示的流程图来描述所述范例性编程,本领域的普通技术的人员将很清楚,所述知识库文章(KBA)匹配器2620可以通过使用许多其他方法来实施。 Furthermore, although the flowchart shown in Figures 28-30 will be described with reference to the exemplary programming, a person of ordinary skill in the art will be clear, the Knowledge Base (KBA) matcher 2620 can be used by many other methods implementation. 例如,所述流程块的执行顺序可以更改及/或有些流程块可以更改、排除或结合。 For example, the order of execution of the blocks may be changed and / or some of the blocks may be changed, removal or binding.

[0144] 图28-30的范例性方法被配置成可以相对高度确定地保证,每个知识库文章(KBA)将会与适用该知识库文章(KBA)的几乎所有被监测的过程控制系统或其部件或部分进行匹配。 Exemplary Method [0144] Figures 28-30 is configured to determine the relative height can be guaranteed, each Knowledge Base (KBA) and will apply the Knowledge Base (KBA) almost all of the monitored process control system or match parts or portions thereof. 在所述的图示范例中,图28-30的范例性方法用于对知识库文章(KBA)与被监测的过程控制系统进行过程控制系统级的比较和节点级的比较。 In the illustrated example, the exemplary method of FIG. 28-30 for Knowledge Base (KBA) comparing system-level and node-level comparison of monitored process control and process control system. 照这样,普通类别知识库文章(KBA)与所有或几乎所有被监测的过程控制系统进行匹配,以通知适用知识库文章(KBA)的操作员(例如图26的客户用户2626)。 As such, the general class Knowledge Base (KBA) and all or nearly all of the process control system monitored matched to notice applies Knowledge Base (KBA) operator (e.g. a user client 2626 of FIG. 26). 图28及图29的范例性方法用于对知识库文章(KBA)与被监测的过程控制系统的节点类别进行比较,以确保每个知识库文章(KBA) 与拥有与该知识库文章(KBA)同样的节点类别的被监测的过程控制系统内的特定节点进行匹配。 Exemplary method of FIG. 28 and FIG. 29 for Knowledge Base (KBA) is compared with the node type of the process control system is monitored to ensure that each Knowledge Base (KBA) and has the Knowledge Base (KBA ) same node type is monitored within a particular node of the process control system to match. 图28及图30的范例性方法进一步确保,对被监测的过程控制系统的节点与相应知识库文章(KBA)进行匹配,即使这些节点和知识库文章(KBA)的节点类别不同。 Examples 28 and 30 further ensure method, matching of the process control system being monitored and the corresponding node Knowledge Base (KBA), even though different nodes and knowledge base articles (KBA) node type. 明确地说,图28及图30的范例性方法对节点准则和知识库文章(KBA)准则(例如上述有关图11 的节点准则及知识库文章[KBA]准则)进行比较。 In particular, comparing FIGS. 28 and 30 of the exemplary method of FIG nodes criteria and knowledge base articles (KBA) criteria (e.g. above in relation to FIG node guidelines and knowledge base articles 11 [KBA] Guidelines). 例如,如果通过知识库文章(KBA)提供的固件更新警报适用于与该知识库文章(KBA)的节点类别栏中描述的节点类别(例如图11 的节点类别栏1102中显示的节点类别)不同的一个节点,可以使用图28及图30的范例性方法,根据知识库文章(KBA)准则与节点准则的比较,对知识库文章(KBA)和适用节点进行匹配。 For example, if provided by the Knowledge Base article (KBA) firmware update alert applies to the node type (eg class diagram node node type column 11, 1102 shows) described in the Knowledge Base article (KBA) nodes in different categories bar a node can use the exemplary method of FIG. 28 and FIG. 30, (KBA) comparison criteria of the node criterion, KB article (KBA) and applicable match node according Knowledge Base. 照这样,其节点与知识库文章(KBA)的节点不同,但其软件、固件、硬件是该知识库文章(KBA)对象的设备可以与该知识库文章(KBA)匹配。 In this manner, different from that node Knowledge Base (KBA) nodes, but the software, firmware, hardware device that the Knowledge Base (KBA) objects may be matched with the Knowledge Base (KBA).

[0145] 现在参看图28,最初,所述知识库文章(KBA)界面2702 (图27)从(例如)所述服务管理系统(SMS)数据库2610(图26)检索图26的其中一个知识库文章(KBA) 2612(流程块2802)。 [0145] Referring now to FIG. 28, initially, the Knowledge Base (KBA) interface 2702 (FIG. 27) from (e.g.) the service management system (SMS) database 2610 (FIG. 26) to retrieve a knowledge base of FIG. 26 wherein article (KBA) 2612 (process block 2802). 所述知识库文章(KBA)界面2702接着获得所检索的知识库文章(KBA)的节点类别(流程块2804)。 The Knowledge Base (KBA) interface 2702 is then retrieved to obtain the Knowledge Base (KBA) node type (block 2804). 在所述的图示范例中,知识库文章(KBA)可以是一般涉及过程控制系统的普通类别知识库文章(KBA),或知识库文章(KBA)可以是涉及过程控制系统的部分(例如子系统)或过程控制系统的特定部件(例如现场设备、工作站、控制器等等)(例如图1的其中一个节点126a-c及128a-b)的特殊类别知识库文章(KBA)。 In the illustrated example, the Knowledge Base (KBA) may be generally relates to process control systems general class Knowledge Base (KBA), or knowledge base articles (KBA) may be part of a process control system according to (sub e.g. system) or a particular process control system components (e.g., field devices, workstations, controllers, etc.) (e.g., FIG. 1 wherein one of the nodes 126a-c and 128a-b) Knowledge Base of special categories (KBA).

[0146] 所述知识库文章(KBA)界面2702接着确定所检索的知识库文章(KBA)是否为普通类别知识库文章(KBA)(流程块2806)。 [0146] The Knowledge Base (KBA) interface 2702 then determines whether the retrieved Knowledge Base (KBA) Knowledge Base whether a general class (KBA) (process block 2806). 如果所述知识库文章(KBA)界面2702确定所检索的知识库文章(KBA)为普通类别知识库文章(KBA),所述匹配指示器2708(图27)存储信息于所述匹配信息2622(图26),以指示所检索的知识库文章(KBA)适用于信息存储于所述服务管理系统(SMS)数据库2610的所有被监测的过程控制系统(流程块2808)(例如由所述范例性系统2600监测的所有过程控制系统)。 If the Knowledge Base (KBA) interface 2702 determines that the retrieved Knowledge Base (KBA) for the general class Knowledge Base (KBA), the match indicator 2708 (FIG. 27) the information stored in the matching information 2622 ( FIG 26), indicating the retrieved Knowledge Base (KBA) applies to information stored in the service management system (SMS) database of all the monitored process control system 2610 (block 2808) (e.g., by the exemplary 2600 monitoring system for all process control systems). 然而,如果所述知识库文章(KBA)界面2702确定所检索的知识库文章(KBA)并非普通类别知识库文章(KBA)(流程块2806),所述知识库文章(KBA)匹配器2620接着使用所检索的知识库文章(KBA)的节点类别及被监测的过程控制系统(例如信息存储于服务管理系统[SMS]数据库2610的过程控制系统)的节点类别,以确定所述知识库文章(KBA)是否适用于被监测的过程控制系统的特定节点(流程块2810)。 However, if the Knowledge Base (KBA) interface 2702 determines that the retrieved Knowledge Base (KBA) is not a general class Knowledge Base (KBA) (process block 2806), the Knowledge Base (KBA) Next matcher 2620 using the retrieved Knowledge Base (KBA) of the node type and the process control system is monitored (e.g., information stored in the service management system [the SMS] 2610 process control system database) the node type to determine the Knowledge Base ( KBA) apply to a particular node (block 2810) monitored process control systems. 以下描述有关图29的可以用于实施流程块2810的操作的范例性方法。 The following description of FIG. 29 with an exemplary embodiment of the method of operation of the process block 2810 may be used.

[0147] 在比较节点类别(流程块2810)之后或在所述匹配指示器2708存储信息指示所检索的知识库文章(KBA)适用于所有被监测的过程控制系统(流程块2808)之后,所述知识库文章(KBA)匹配器2620使用所检索的知识库文章(KBA)的其他节点准则(例如上述有关图11的节点准则)和被监测的过程控制系统内的节点来确定所述知识库文章(KBA) 是否不应适用于被监测的过程控制系统的任何特定节点(流程块2812)。 After [0147] 2708 or pointer stored in the matching information indicating the node type after comparing (block 2810) retrieved Knowledge Base (KBA) for all monitored process control system (block 2808), the and the nodes within the control system of said Knowledge Base (KBA) of other nodes matching criteria 2620 using the retrieved knowledge base articles (KBA) (e.g. above in relation to FIG. 11 node guidelines) process is monitored to determine the Knowledge Base whether the article (KBA) shall not apply to any particular node to be monitored process control system (block 2812). 例如,如果流程块2810的操作确定某个知识库文章(KBA)适用于某特定节点,所述知识库文章(KBA)的状况被指示为匹配该节点,除非流程块2812的操作确定存在与该节点有关的其他节点准则,排除所述知识库文章(KBA)对该节点的适用性。 For example, if the operational flow block 2810 determines that a Knowledge Base (KBA) for a particular node, the condition of Knowledge Base (KBA) is indicated as the matched node, unless the operation flow block 2812 determines the presence of the other guidelines for node node, excluding the Knowledge Base article (KBA) the applicability of that node.

[0148] 所述知识库文章(KBA)匹配器2620接着确定是否有另一个需要进行分析的知识库文章(KBA)(流程块2814)。 [0148] The Knowledge Base (KBA) matcher 2620 then determines if there is another Knowledge Base (KBA) (process block 2814) to be analyzed. 如果(例如)所述服务管理系统(SMS)数据库2610中有另一个需要进行分析的知识库文章(KBA),控制返回到流程块2802,而所述知识库文章(KBA) 界面2702从所述服务管理系统(SMS)数据库2610检索下一个知识库文章(KBA)。 If (for example) said service management system (SMS) database 2610 has Knowledge Base (KBA) to be analyzed further, the control returns to block 2802, and the Knowledge Base (KBA) from the interface 2702 service management system (SMS) 2610 database to retrieve a Knowledge Base article (KBA). 否则,所述匹配信息界面2710将所述匹配信息2622传输到一个数据结构(流程块2816),例如所述匹配后服务管理系统(SMS)数据库2624(图26),而过程结束。 Otherwise, the matching information interface 2710 to the matching information is transmitted to a data structure 2622 (block 2816), for example, after matching the service management system (SMS) database 2624 (FIG. 26), and the process ends.

[0149] 图29的范例性流程图显示一个范例性方法,该方法可以用于实施图28的流程块2810的操作。 Exemplary flow chart of [0149] FIG. 29 show an example of method of operation can be used to block the flow of the embodiment of FIG. 28 2810. 明确地说,图29的范例性方法用于比较知识库文章(KBA)的节点类别和被监测的过程控制系统的节点类别,以确定知识库文章(KBA)是否适用于所述被监测的过程控制系统的特定节点。 In particular, exemplary method 29 for comparison node type Knowledge Base (KBA) for the node type and the process control system monitored to determine the Knowledge Base (KBA) is appropriate for the process being monitored a particular node of the control system. 在操作时,所述知识库文章(KBA)匹配器2620(图26)选择一个被监测的过程控制系统(例如配置信息存储于图26的服务管理系统[SMS]数据库2610的多个被监测的过程控制系统的其中一个被监测的过程控制系统)(流程块2902)。 In operation, the Knowledge Base (KBA) matcher 2620 (FIG. 26) to select a monitored process control systems (e.g., configuration information is stored in the service management system of FIG. [The SMS] 26 database of a plurality of monitored 2610 a process wherein the process control system monitoring control system) (block 2902). 在所述的图示范例中,所述知识库文章(KBA)匹配器2620选择所述过程控制系统2604(图26)。 In the example illustrated in the Knowledge Base (KBA) 2620 selects the matching process control system 2604 (FIG. 26).

[0150] 所述配置文件界面2704接着检索与所述过程控制系统2604相应的所述过程控制系统配置文件(例如图26的过程控制系统配置文件2618)(流程块2904)。 [0150] The interface 2704 then retrieves the profile and the process control system 2604 corresponding to the process control system configuration file (e.g., process control system 26 of FIG profile 2618) (block 2904). 在所述的图示范例中,所述配置文件界面2704通过向所述服务管理系统(SMS)数据库2610发送一个要求,从服务管理系统(SMS)数据库2610检索过程控制系统配置文件2618,包括识别所述过程控制系统2604的识别信息。 In the illustrated example described, the configuration file interface 2704 by sending to the service management system (SMS) database 2610 a request from Service Management System (SMS) 2610 database retrieval process control system configuration file 2618 includes identifying identification information of the process control system 2604.

[0151] 所述配置文件界面2704接着检索所述过程控制系统2604内的一个节点(例如图1的节点126a-c及128a-b的其中一个)的节点类别(流程块2908)。 [0151] The interface 2704 then retrieves profile within a node of the process control system 2604 (e.g., a graph in which the nodes 126a-c 1 and 128a-b) of the node type (block 2908). 例如,所述过程控制系统配置文件2618可以包括与所述过程控制系统2604内的多个设备或节点(例如图1的节点126a-c及128a-b)相应的记录。 For example, the process control system configuration file 2618 may include a respective plurality of recording devices or nodes (e.g., nodes 126a-c 1 FIG and 128a-b) in 2604 and the process control system. 所述配置文件界面2704可以存取所述过程控制系统配置文件2618,以检索所述过程控制系统2604内的每个节点的节点类别。 The configuration file interface 2704 may access the process control system configuration file 2618 to retrieve the process control node type of each node within the system 2604. 在所述的图示范例中,所述配置文件界面2704在流程块2908从所述过程控制系统配置文件2618 -次检索一个节点类别。 In the illustrated example, the interface 2704 the configuration file at block 2908 the control system configuration file 2618 from the process - time to retrieve a node type.

[0152] 所述比较器2706接着对所述过程控制系统2604的已检索的节点类别和在图28 的流程块2804所检索的知识库文章(KBA)节点类别进行比较,以确定所述过程控制系统2604的已检索的节点类别是否与所述知识库文章(KBA)节点类别匹配(流程块2910)。 [0152] Next, the comparator 2706 has retrieved the process control system 2604 and the control node type comparing (KBA) category node at block 2804 of FIG. 28 KB article retrieved, the process to determine whether the system has retrieved 2604 the node type of the Knowledge Base (KBA) matching node type (block 2910). 如果所述比较器2706确定所述过程控制系统2604的节点类别与所述知识库文章(KBA) 节点类别相匹配(流程块2910),所述匹配指示器2708 (图27)存储信息于所述匹配信息2622内,指示所述过程控制系统2604的节点与所述知识库文章(KBA)之间的匹配(流程块2912) If the comparator 2706 determines the node type of the process control system 2604 and the Knowledge Base (KBA) matches the node type (block 2910), the match indicator 2708 (FIG. 27) stored in the information match the information 2622, a match between the process control system 2604 indicative of the node and the Knowledge Base (KBA) (process block 2912)

[0153] 在所述匹配指示器2708指示所述匹配(流程块2912)之后,或如果所述比较器2706确定所述过程控制系统2604的节点类别与所述知识库文章(KBA)节点类别并不匹配(流程块2910),所述知识库文章(KBA)匹配器2620确定所述过程控制系统2604是否有另一节点需要与所述知识库文章(KBA)节点类别进行比较(流程块2914)。 After [0153] In the match indicator 2708 indicates the matching (block 2912) or if the comparator 2706 determines the node type of the process control system 2604 and the Knowledge Base (KBA) and node type do not match (block 2910), the Knowledge Base (KBA) match 2620 the process control system 2604 determines whether there is another node needs to be compared (block 2914) and the Knowledge Base (KBA) node type . 如果所述知识库文章(KBA)匹配器2620确定所述过程控制系统2604有另一节点需要比较,控制返回到流程块2908,而所述配置文件界面2704检索所述过程控制系统2604的另一节点的节点类别, 以便和在图28的流程块2804检索的所述知识库文章(KBA)节点类别进行比较。 If the Knowledge Base (KBA) matcher 2620 determines the process control system 2604 has another node needs comparison, the control returns to block 2908, and the other the configuration file interface 2704 retrieves 2604 the process control system node type of the node, for comparing the Knowledge Base and at block 2804 of FIG. 28 retrieved (KBA) node type. 另一方面, 如果所述知识库文章(KBA)匹配器2620确定所述过程控制系统2604没有另一节点需要比较,所述知识库文章(KBA)匹配器2620确定是否有另一个被监测的过程控制系统需要进行分析(流程块2916)。 On the other hand, if the Knowledge Base (KBA) matcher 2620 determines the process control system 2604 does not need to compare the another node, the Knowledge Base (KBA) matcher 2620 determines if there is another process to be monitored The control system needs to be analyzed (block 2916). 例如,所述配置文件界面2704可以询问所述服务管理系统(SMS)数据库2610,以确定所述服务管理系统(SMS)数据库2610是否有所述知识库文章(KBA)匹配器2620尚未根据知识库文章(KBA)的节点类别进行比较的、适用于任何其他被监测的过程控制系统的配置信息。 For example, the configuration file interface 2704 can ask the service management system (SMS) 2610 database to determine if the service management system (SMS) 2610 database whether there is the Knowledge Base article (KBA) has not been matched 2620 according to the knowledge base article (KBA), the node type comparison, configuration information for any other monitored process control systems. 如果所述知识库文章(KBA)匹配器2620确定有另一个被监测的过程控制系统需要进行分析,控制返回到流程块2902,而所述知识库文章(KBA)匹配器2620 选择另一个被监测的过程控制系统。 If the Knowledge Base (KBA) matcher 2620 determines another monitored process control system needs to be analyzed, control returns to block 2902, and the other of the Knowledge Base (KBA) selected is monitored matcher 2620 the process control system. 否则,图29的过程结束,而且控制返回到呼叫过程或功能,例如图28描绘的范例性过程。 Otherwise, the procedure of FIG. 29 ends, and the control returns to the calling function or process such as exemplary process 28 depicted in FIG.

[0154] 图30是一个范例性流程图,其显示一个范例性方法,该方法可以用于实施图28的流程块2812的操作。 [0154] FIG. 30 is an exemplary flowchart showing an exemplary method that may be used to block the operation flow of the embodiment of FIG. 28 2812. 明确地说,图30的范例性方法可以用于比较知识库文章(KBA)准则(例如上述有关图11的知识库文章[KBA]准则)和被监测的过程控制系统的节点准则,以确定知识库文章(KBA)是否不应适用于被监测的过程控制系统的特定节点。 In particular, an exemplary method of FIG. 30 may be used to compare the Knowledge Base (KBA) criteria (e.g., above about 11 in FIG Knowledge Base [KBA] Guidelines) system nodes criteria and monitored process control, to determine knowledge whether Base article (KBA) shall not apply to a particular node is monitoring the process control system. 例如,图30的范例性方法可以用于在流程块2810(图28)排除知识库文章(KBA)与节点之间的匹配,如果这些节点有任何准则指示它们应被排除(例如知识库文章[KBA]与特定节点的匹配状况应更改为非匹配状况)。 For example, an exemplary method of FIG. 30 may be used to match between the negative Knowledge Base (KBA) at block 2810 (FIG. 28) and the node, if the node has any criteria indicate that they should be excluded (e.g. Knowledge Base [ KBA] should be changed to match the status of a particular node and a non-match condition).

[0155] 在操作时,所述知识库文章(KBA)匹配器2620(图26)选择被监测的过程控制系统(例如其配置信息存储于图26的服务管理系统[SMS]数据库2610的多个被监测的过程控制系统的其中一个被监测的过程控制系统)(流程块3002)。 A plurality [0155] In operation, the Knowledge Base (KBA) matcher 2620 (FIG. 26) selection process control system is monitored (e.g., configuration information which is stored in the service management system of FIG. 26 [the SMS] Database 2610 wherein a process is monitored process control system monitoring control system) (block 3002). 在所述的图示范例中,所述知识库文章(KBA)匹配器2620选择所述过程控制系统2604(图26)。 In the example illustrated in the Knowledge Base (KBA) 2620 selects the matching process control system 2604 (FIG. 26). 所述配置文件界面2704接着检索与所述过程控制系统2604相应的过程控制系统配置文件(例如图26的过程控制系统配置文件2618)(流程块3004)。 The configuration file interface 2704 then retrieves the process control system 2604 and the corresponding process control system configuration file (e.g., process control system 26 of FIG profile 2618) (block 3004). 在所述的图示范例中,所述配置文件界面2704 通过向所述服务管理系统(SMS)数据库2610发送要求,从所述服务管理系统(SMS)数据库2610检索所述过程控制系统配置文件2618,包括识别所述过程控制系统2604的识别信息。 In the illustrated example described, the configuration file interface 2704 by sending a request to the service management system (SMS) database 2610, from 2610 to retrieve the service management system (SMS) database of the process control system configuration file 2618 comprising identifying identification information of the process control system 2604.

[0156] 所述知识库文章(KBA)匹配器2620选择所述过程控制系统2604的一个节点(例如图1的节点126a-c及128a-b的其中一个)(流程块3006),与在图28的流程块2802检索的知识库文章(KBA)准则进行比较。 [0156] Articles of the Knowledge Base (KBA) matcher 2620 to select a node of the process control system 2604 (e.g., FIG. 1 wherein a node 126a-c and 128a-b) of (block 3006), and in FIG. process block 28 of 2802 search the Knowledge Base article (KBA) criteria for comparison. 所述知识库文章(KBA)界面2702接着从所述知识库文章(KBA)检索知识库文章(KBA)准则(流程块3008),而所述配置文件界面2704检索所述过程控制系统2604内的被选择的节点的准则(例如一个节点准则)(流程块3010)。 Then in 2702 from the Knowledge Base (KBA) retrieving Knowledge Base (KBA) criteria (block 3008), and the interface 2704 to retrieve the configuration file of the process control system 2604 of the Knowledge Base (KBA) interface node is selected criteria (e.g., a criterion node) (block 3010). 例如,所述过程控制系统配置文件2618可以包括与所述过程控制系统2604内的多个设备或节点(例如图1的节点126a_c及128a_b)相应的记录,而每个记录可以包括一个相应节点的一个或多个节点准则。 For example, the process control system configuration file 2618 may include a respective plurality of recording devices or nodes (e.g., nodes of FIG. 1 and 126a_c 128a_b) in 2604 and the process control system, and each record may include a respective node one or more nodes criteria. 所述配置文件界面2704可以存取所述过程控制系统配置文件2618,以检索所述过程控制系统2604内的每个节点的节点准则。 The configuration file interface 2704 may access the process control system configuration file 2618 to retrieve the process control node criterion each node in the system 2604. 在所述的图示范例中,所述配置文件界面2704在流程块3010从所述过程控制系统配置文件2618 -次检索一个节点准则。 In the illustrated example, the interface 2704 the configuration file at block 3010 the control system configuration file 2618 from the process - time to retrieve a node criterion.

[0157] 所述比较器2706接着通过(例如)对所检索的节点准则与零值进行比较,确定所述节点准则是否为零(例如空白或无值)(流程块3012)。 The [0157] Next, the comparator 2706 guidelines node retrieved by the zero value (e.g.), and determines whether the node criterion zero (e.g. blank or no value) (block 3012). 照这样,如果节点准则未知、不可获得或不完整,该节点准则将不会在所述知识库文章(KBA)匹配过程中被考虑。 As such, if the node is unknown criteria, not available or incomplete, the node criterion will not be considered in the Knowledge Base (KBA) matching process. 如果所述比较器2706确定所述节点准则不是零(流程块3012),所述比较器2706通过(例如)对所述节点准则与所述知识库文章(KBA)准则进行比较,确定所述节点准则是否与所述知识库文章(KBA)准则相匹配(流程块3014)。 If the comparator 2706 determines that the node criterion is not zero (block 3012), of the comparator 2706 through (e.g.) the node criterion and the Knowledge Base (KBA) criteria determined by comparing the node Knowledge Base whether the criterion (KBA) criteria match (block 3014).

[0158] 如果所述比较器2706确定所述节点准则与所述知识库文章(KBA)准则不匹配(流程块3014),所述匹配指示器2708 (图27)通过(例如)存储指示其不匹配的信息于所述存储信息2622 (图26)(流程块3016),指示所述过程控制系统2604的所选择的节点与所述知识库文章(KBA)之间的不匹配。 [0158] If the comparator 2706 determines that the node criterion and the Knowledge Base (KBA) does not match the criterion (block 3014), the match indicator 2708 (FIG. 27) by (e.g.) it is not indicative of a storage in the information matches the stored information 2622 (FIG. 26) (block 3016), the process control system 2604 indicative of the selected node and the Knowledge Base mismatch between (KBA). 通过根据节点准则及知识库文章(KBA)准则来排除节点与知识库文章(KBA)之间的匹配,所述知识库文章(KBA)匹配器2620确保对被监测的过程控制系统内的节点与有关知识库文章(KBA)进行匹配,即使所述节点的节点设备类别或节点标识与有关知识库文章(KBA)的节点设备类别或节点标识不同。 The nodes by criterion and knowledge base articles (KBA) criteria to exclude matching between (KBA) and knowledge base articles node, the Knowledge Base (KBA) 2620 to ensure matching of nodes in the process control system being monitored and for Knowledge Base (KBA) match, even though different nodes of the node device class or a node identifier associated with Knowledge Base (KBA) node device class or a node identifier. 例如,知识库文章(KBA)可以涉及输入/输出(I/O)模块设备类别的固件更新,而且可以使用图29内描绘的范例性方法,根据设备类别比较来和输入/输出(I/O)模块进行匹配。 For example, knowledge base articles (KBA) may relate to an input / output (I / O) device class firmware update module, and the exemplary method depicted in FIG. 29 may be used, according to the comparison device class and an input / output (I / O ) matching module. 然而,图29的范例性方法不能对所述知识库文章(KBA)与使用同一固件、有内置输入/输出(I/O)模块的现场设备(例如与所述知识库文章[KBA]内指示的设备类别不同的设备类别)进行匹配,这是由于所述现场设备的设备类别并不是输入/输出(I/O)模块设备类别。 However, the exemplary method of FIG. 29 is not the Knowledge Base (KBA) and using the same firmware, have built-in input / output (I / O) modules of the field device (e.g., the Knowledge Base [KBA] indicative different device classes device class) match, since the device classification field device is not an input / output (I / O) module apparatus category.

[0159] 在所述的图示范例中,为了充分确保所述知识库文章(KBA)将与所述输入/输出(I/O)模块和有内置输入/输出(I/O)模块的所述现场设备进行匹配,所述知识库文章(KBA)被指示为普通类别知识库文章(KBA)(例如图28的流程块2808)。 [0159] In the illustrated example described, in order to sufficiently ensure the Knowledge Base (KBA) to the input / output (I / O) modules, and have built-in input / output (I / O) modules of the matching said field device, the Knowledge Base (KBA) is indicated as a general class Knowledge Base (KBA) (e.g. flow block 2808 of FIG. 28). 照这样,所述输入/输出(I/O)模块和有内置输入/输出(I/O)模块的所述现场设备将与所述知识库文章(KBA)进行匹配。 In this manner, the input / output (I / O) module and the field devices have built-in input / output (I / O) modules will be matched with the Knowledge Base (KBA). 为了排除所述系统配置文件2618内的特定节点或设备类别与所述知识库文章(KBA)之间的关联或匹配,所述知识库文章(KBA)匹配器2620使用图30的范例性方法(例如图28的流程块2812),以评估其他与所述知识库文章(KBA)准则有关的节点准贝1J。 In order to exclude the system configuration file associated or matches between specific nodes or a device class of the Knowledge Base (KBA) in 2618, the example method 2620. FIG matching the Knowledge Base 30 (KBA) ( FIG e.g. block the flow of 281,228), and the other to evaluate the Knowledge Base (KBA) criteria related to the node registration shell 1J. 既然这样,图30的范例性方法确保,所述知识库文章(KBA)匹配器2620将根据描述输入/输出(I/O)模块的所述现场设备的匹配准则和指定所述输入/输出(I/O)模块的所述知识库文章(KBA)的准则,对所述知识库文章(KBA)和所述现场设备进行匹配。 In this case, an exemplary method of FIG. 30 ensures that the Knowledge Base (KBA) 2620 matches the input matching criteria according to the description of the field device input / output (I / O) modules and the specified I / O ( the Knowledge Base criterion I / O) modules (KBA), and the Knowledge Base (KBA) and match the field device.

[0160] 如果所述比较器2706确定所述节点准则与所述知识库文章(KBA)准则不匹配(流程块3014),或如果所述比较器确定所述节点准则为零(流程块3012),所述知识库文章(KBA)界面2702确定所述知识库文章(KBA)是否有另一知识库文章(KBA)准则需要进行比较(流程块3018)。 [0160] If the comparator 2706 determines that the node criterion and the Knowledge Base (KBA) does not match the criterion (block 3014), or if the comparison determines that the node criterion to zero (block 3012) the Knowledge Base (KBA) interface 2702 determines the Knowledge Base (KBA) whether there is another Knowledge Base (KBA) criteria need to be compared (block 3018). 如果所述知识库文章(KBA)界面2702确定所述知识库文章(KBA)有另一知识库文章(KBA)准则需要进行匹配(流程块3018),控制返回到流程块3008,而所述知识库文章(KBA)界面2702检索另一知识库文章(KBA)准则。 If the Knowledge Base (KBA) interface 2702 determines the Knowledge Base (KBA) there is another Knowledge Base (KBA) matching criteria required (block 3018), control returns to block 3008, and the knowledge Base article (KBA) 2702 interface to retrieve another Knowledge Base article (KBA) guidelines. 如果所述知识库文章(KBA) 界面2702确定所述知识库文章(KBA)没有另一知识库文章(KBA)准则需要进行比较(流程块3018),则在流程块2810 (图28)对所述知识库文章(KBA)和在流程块3006选择的节点进行的匹配保持为匹配状况,以确保为用户(例如客户用户2626)提供所述知识库文章(KBA)与所选择的节点之间的充分可靠的匹配。 If the Knowledge Base (KBA) interface 2702 determines the Knowledge Base (KBA) without further Knowledge Base (KBA) criteria need to be compared (block 3018), then at block 2810 (FIG. 28) of their said Knowledge Base (KBA) and a matching process performed in block 3006 the node selected to match the condition is maintained, to ensure the selected node between the Knowledge Base (KBA) for the user (e.g. a user client 2626) in adequate and reliable match.

[0161] 如果所述比较器2706确定所述知识库文章(KBA)没有另一知识库文章(KBA)准则需要进行匹配(流程块3018),或在所述匹配指示器2708指示所述匹配(流程块3016) 之后,所述知识库文章(KBA)匹配器2620根据(例如)存储于所述过程控制系统配置文件2618(图26)的配置信息,确定所述过程控制系统2604是否有另一节点需要进行分析(流程块3022)。 [0161] If the comparator 2706 determines that the Knowledge Base (KBA) without further Knowledge Base (KBA) matching criteria required (block 3018), or the matching of the matching indicator 2708 indicates ( after process block 3016), the Knowledge Base (KBA) the matcher 2620 (e.g.) is stored in 2618 (FIG. 26) configuration information of the process control system configuration file, the process control system 2604 determines whether there is another nodes need to be analyzed (block 3022). 如果所述知识库文章(KBA)匹配器2620确定所述过程控制系统2604有另一节点需要进行分析(流程块3022),控制返回到流程块3006,而所述知识库文章(KBA)匹配器2620则选择所述过程控制系统2604的另一节点。 If the Knowledge Base (KBA) matcher 2620 determines the process control system 2604 has another node needs to be analyzed (block 3022), control returns to block 3006, and the Knowledge Base (KBA) matchers 2620 selects another node of the process control system 2604. 另一方面,如果所述知识库文章(KBA) 匹配器2620确定所述过程控制系统2604没有另一节点需要进行分析(流程块3022),所述知识库文章(KBA)匹配器2620确定是否有另一个被监测的过程控制系统需要进行分析(流程块3024)。 On the other hand, if the Knowledge Base (KBA) matcher 2620 determines the process control system 2604 does not need to analyze another node (block 3022), the Knowledge Base (KBA) 2620 determines whether there is matching another monitored process control systems need to be analyzed (block 3024). 例如,所述配置文件界面2704可以询问所述服务管理系统(SMS)数据库2610,以确定所述服务管理系统(SMS)数据库2610是否拥有所述知识库文章(KBA)匹配器2620尚未根据准则信息进行分析的、任何其他被监测的过程控制系统的配置信息。 For example, the configuration file interface 2704 can ask the service management system (SMS) 2610 database to determine if the service management system (SMS) 2610 database whether it has the Knowledge Base article (KBA) has not been matched information in accordance with the guidelines 2620 analysis, any other monitored process control system configuration information. 如果所述知识库文章(KBA)匹配器2620确定有另一个被监测的过程控制系统需要进行分析,控制返回到流程块3002,而所述知识库文章(KBA)匹配器2620选择另一个被监测的过程控制系统。 If the Knowledge Base (KBA) matcher 2620 determines that there is another process control system is monitored needs to be analyzed, control returns to block 3002, and the other of the Knowledge Base (KBA) selected is monitored matcher 2620 the process control system. 否则,图30的过程结束,而且控制返回到一个呼叫过程或功能,如图28描绘的范例性过程。 Otherwise, the procedure of FIG. 30 ends, and the control returns to a calling process or function, exemplary process 28 depicted in FIG.

[0162] 图31描绘一个范例性方法,该方法可以用于将所述匹配信息2622内指示的有关的知识库文章(KBA)传输到相应的过程控制系统操作员(例如图26的客户用户2626)。 [0162] FIG. 31 depicts an exemplary method that can be used for related knowledge base articles (KBA) the match indication information 2622 is transmitted to the corresponding process control system operator (e.g. a user client 2626 of FIG. 26 ). 在所述的图示范例中,图31的范例性方法通过使用图26的"简易信息聚合"(RSS)界面2636、自动发送器(automailer) 2634及/或网络界面2632来实施。 In the illustrated example, the exemplary method of FIG. 31 by using the "RSS" 26 (RSS) interface 2636, an automatic transmission (automailer) 2634 and / or network interface 2632 implemented. 起初,所述"简易信息聚合进给"(RSS feed)界面2636选择已经通过"简易信息聚合进给"(RSS feed)要求知识库文章(KBA)通信的用户(例如客户用户2626)(流程块3102)。 Initially, the "RSS feed" (RSS feed) screen 2636 has been selected by "RSS feed" (RSS feed) requires the user Knowledge Base (KBA) in communication (e.g., client 2626 users) (block 3102). 例如,所述"简易信息聚合进给"(RSS feed)界面2636可以存取与上述有关图4的配置信息充分相似或相同的配置信息,以确定哪些用户已经选择通过"简易信息聚合进给"(RSS feed)接收信息。 For example, the "RSS feed" (RSS feed) interface 2636 may access configuration information sufficiently similar or identical to the configuration of the information related to FIG. 4, to determine what the user has selected the "RSS feed" (RSS feed) to receive information. 所述"简易信息聚合进给"(RSSfeed)界面2636接着将所述匹配后服务管理系统(SMS)数据库2624(图26)中指示的有关的知识库文章(KBA)传输到已经选择通过"简易信息聚合进给"(RSS feed)接收信息的相应用户(流程块3104)(例如将知识库文章[KBA]发送到已匹配的知识库文章[KBA]适用的过程控制系统的用户)。 The "RSS feed" (RSSFeed) interface 2636 then after the matching service management system (SMS) database 2624 (FIG. 26) relating to the knowledge base articles indicated (KBA) has been selected to transmit through the "Easy Syndication feed "(RSS feed) receiving information corresponding to the user (block 3104) (e.g., knowledge article [KBA] is sent to the matched Knowledge Base [KBA] user process control system is applied).

[0163] 所述自动发送器(automailer) 2634接着选择已经选择通过电子邮件要求知识库文章(KBA)通信的用户(例如客户用户2626)(流程块3106)。 [0163] The automatic transmitter (automailer) 2634 then selects the e-mail has been selected by the user in claim Knowledge Base (KBA) in communication (e.g. a user client 2626) (block 3106). 例如,所述自动发送器(automailer) 2634可以存取与上述有关图4的配置信息充分相似或相同的配置信息,以确定哪些用户已经选择通过电子邮件接收信息。 For example, the automatic sender (automailer) 2634 may access configuration information sufficiently similar or identical to the configuration of the information related to FIG. 4, to determine which user has selected to receive information via e-mail. 所述自动发送器(automailer)2634接着将所述匹配后服务管理系统(SMS)数据库2624(图26)中指示的有关的知识库文章(KBA)传输到已经选择通过电子邮件接收信息的相应用户(流程块3108)。 The automatic transmitter (automailer) 2634 then after the matching service management system (SMS) database 2624 (FIG. 26) relating to the knowledge base articles indicated (KBA) has been selected to transmit the user information received via e-mail (block 3108).

[0164] 所述网络界面2632接着确定是否有任何用户(例如图26的客户用户2626)已经通过网页要求有关的知识库文章(KBA)(流程块3110),例如通过图3的主菜单屏幕300、图8的范例性报告存取屏幕800、所述范例性可操作知识库文章(actionable KBA)(图10的知识库文章[KBA]摘要屏幕1000、图11的范例性可操作知识库文章[actionable KBA]详细信息屏幕1100或图12的知识库文章[KBA]搜索屏幕1020要求有关的知识库文章[KBA])。 [0164] The network interface 2632 then determines whether any user (e.g. a user client 2626 of FIG. 26) has passed through the web page (block 3110) require the Knowledge Base (KBA), for example, through the main menu screen 300 of FIG. 3 FIG 8 is an exemplary report access screen 800, the exemplary operable Knowledge Base (actionable KBA) Knowledge Base [KBA] (FIG. 10 is an exemplary summary screen operable Knowledge Base 1000, Fig. 11 [ actionable KBA] Details screen Knowledge Base article [KBA] 1100 or 12 1020 requirements relating to the search screen Knowledge Base article [KBA]). 如果所述网络界面2632确定用户已经通过网页要求有关的知识库文章(KBA),所述网络界面2632通过(例如)图10的范例性可操作知识库文章(actionable KBA)摘要屏幕1000 或图11的范例性可操作知识库文章(actionable KBA)详细信息屏幕1100显示,在主数据库2628(图26)内指示的知识库文章(KBA)与提出要求的用户有关的过程控制系统有关, 或与由提出要求的用户所选择的过程控制系统有关。 If the network interface 2632 determines that the user has passed the relevant page requests Knowledge Base (KBA), via the network interface 2632 (e.g.) operable Exemplary Knowledge Base (actionable KBA) summary screen 1000 of FIG. 10 or FIG. 11 examples of operable Knowledge Base (actionable KBA) details display screen 1100, instructions in the primary database 2628 (FIG. 26) Knowledge Base (KBA) and the process control system relating to a user request related to, or by the process requesting the user selected control system related.

[0165] 在所述网络界面2632向提出要求的用户显示有关的知识库文章(KBA)之后,或如果所述网络界面2632确定没有用户通过网页要求知识库文章(KBA),所述"简易信息聚合进给"(RSS feed)界面2636、所述自动发送器(automailer) 2634及/或所述网络界面2632确定是否有其他知识库文章(KBA)需要传输(流程块3114)。 After [0165] the network interface 2632 displays information about the Knowledge Base (KBA) to a user's request, or if the network interface 2632 determines that no user page request Knowledge Base (KBA), the "simplified information feed polymerization "(RSS feed) interface 2636, the automatic sender (automailer) 2634 and / or the network interface 2632 to determine whether there are other Knowledge Base (KBA) to be transmitted (block 3114). 例如,所述"简易信息聚合进给"(RSS feed)界面2636及所述自动发送器(automailer) 2634可以询问所述匹配后服务管理系统(SMS)数据库2624,而所述网络界面2632可以询问所述主数据库2628,以确定是否有任何其他知识库文章(KBA)(例如新的或已更新的知识库文章[KBA]) 需要传输给用户。 For example, the "RSS feed" (RSS feed) interface 2636, and the automatic transmitter (automailer) 2634 may query the matching of the service management system (SMS) database 2624, and the network interface 2632 may ask the primary database 2628 to determine whether there is any other Knowledge Base (KBA) (such as a new or updated Knowledge Base [KBA]) needs to be transmitted to the user. 如果所述"简易信息聚合进给"(RSS feed)界面2636、所述自动发送器(automailer) 2634及/或所述网络界面2632确定有其他知识库文章(KBA)需要传输,控制返回到流程块3102。 If the "RSS feed" (RSS feed) interface 2636, the automatic sender (automailer) 2634 and / or the network interface 2632 determines that there is another Knowledge Base (KBA) needs to be transmitted, the control returns to the process block 3102. 否则,过程结束。 Otherwise, the process ends.

[0166] 图32是一个原理框图,图示一个范例性处理器系统,该处理器系统可以用于实施在此描述的范例性设备、方法及制造件。 [0166] FIG. 32 is a schematic block diagram, illustrating an exemplary processor system, the processor system may be used in exemplary apparatus embodiment described herein, methods and articles of manufacture. 如图32所示,所述处理器系统3210包括处理器3212,该处理器3212连接到互连总线3214。 32, the processor system 3210 includes a processor 3212, the processor 3212 is connected to the interconnection bus 3214. 所述处理器3212包括寄存器或寄存空间3216, 该寄存空间3216在图32中被描绘为完全在线,但也可选择完全地或部分地离线放置和通过专用电气连接及/或通过所述互连总线3214直接连接到所述处理器3212。 The processor 3212 includes a register or register space 3216, 3216 of the storage space is depicted fully in line 32, but alternatively, completely or partially connected by a dedicated off-line placement and electrical and / or interconnected by the bus 3214 is directly connected to the processor 3212. 所述处理器3212可以是任何适合的处理器、处理单元或微处理器。 The processor 3212 may be any suitable processor, processing unit or microprocessor. 虽然图32中未显示,所述处理器系统3210可以是多处理器系统,因而可以包括与所述处理器3212相同或相似而且通信连接到所述互连总线3214的一个或多个附加处理器。 Although not shown in FIG. 32, the processor system 3210 may be a multi-processor system, which may include the same or similar and the communication with the processor 3212 coupled to a bus interconnecting said one or more additional processors 3214 .

[0167] 图32的处理器3212连接到芯片组3218,该芯片组3218包括存储体控制器3220 和输入/输出(I/O)控制器3222。 Processor 3212 [0167] FIG 32 is connected to a chipset 3218, a chipset 3218 includes the memory controller 3220 and an input / output (I / O) controller 3222. 广为人知的是,芯片组典型地提供输入/输出(I/O)及存储体管理功能以及多个通用及/或特殊用途寄存器、定时器等等,它们可以由连接到所述芯片组3218的一个或多个处理器存取或使用。 Is well known, a chipset typically provides an input / output (I / O) and memory management functions as well as a plurality of general purpose thereof and / or special purpose registers, timers and the like, which may be connected to one of the chipset 3218 access to or use one or more processors. 所述存储器控制器3220发挥功能,使所述处理器3212 (或多个处理器,如果有多个处理器)能够存取系统存储器3224及大容量存储器3225。 The memory controller 3220 functions, the processor 3212 (or processors if there are multiple processors) to access a system memory 3224 and capable of large-capacity memory 3225.

[0168] 所述系统存储器3224可以包括任何所需类别的易失性存储器及/或非易失性存储器,例如静态随机存取存储器(SRAM)、动态随机存取存储器(DRAM)、闪烁存储器、只读存储器(ROM)等等。 [0168] The system memory 3224 may include any desired type of volatile memory and / or nonvolatile memory such as static random access memory (SRAM), dynamic random access memory (DRAM), flash memory, a read only memory (ROM) and the like. 所述大容量存储器3225可以包括任何所需类别的大容量存储设备,包括硬盘驱动器、光驱、带存储设备等等。 The mass storage memory 3225 may include any desired type of mass storage device including hard disk drives, optical drives, tape storage devices, etc.

[0169] 所述输入/输出(I/O)控制器3222发挥功能,使所述处理器3212能够通过输入/输出(I/O)总线3232与外围输入/输出(I/O)设备3226及3228以及网络界面3230通信。 [0169] The input / output (I / O) controller 3222 functions, enable the processor 3212 through an input / output (I / O) bus 3232 with peripheral input / output (I / O) devices 3226, and 3230 and a network communication interface 3228. 所述输入/输出(I/O)设备3226及3228可以是任何所需类别的输入/输出(I/O)设备,例如键盘、视频显示或监测器、鼠标等等。 Said input / output (I / O) devices 3226 and 3228 may be any desired type of input / output (I / O) devices such as a keyboard, a video display or monitor, a mouse and the like. 所述网络界面3230例如可以是以太设备、异步传输模式(ATM)设备、802. 11设备、数字用户线路(DSL)调制解调器、电缆调制解调器、蜂窝式调制解调器等等,这些设备使处理器系统3210能够与另一处理器系统进行通信。 The network interface 3230 may be, for example, an Ethernet device, an asynchronous transfer mode (ATM) device, 802.11 device, a digital subscriber line (DSL) modem, a cable modem, a cellular modem, etc., these devices enable the processor system 3210 capable of another communication processor system.

[0170] 虽然所述存储器控制器3220及所述输入/输出(I/O)控制器3222在图32中被描绘为所述芯片组3218内的不同的功能模块,但这些功能模块所执行的功能可以在一个单一的半导体电路内结合,或者可以通过使用两个或多个不同的集成电路来实施。 [0170] While the memory controller 3220 and the input / output (I / O) controller 3222 are depicted as different functional blocks within the chipset 3218 in FIG. 32, but the functions performed by these modules functionality may be incorporated within a single semiconductor circuit or may be implemented using two or more different integrated circuits.

[0171] 虽然在此已经描述某些方法、设备及制造件,但是本发明的覆盖范围并不局限于所述方法、设备及制造件。 [0171] Although certain methods have been described herein, apparatus and articles of manufacture, but the coverage of the present invention is not limited to the methods, apparatus and articles of manufacture. 相反地,不论是根据字面意义或是根据等效原则,本发明覆盖理当属于所附权利要求的范围的所有方法、设备及制造件。 In contrast, according to whether literally or according to the doctrine of equivalents, which should belong to the present invention cover all methods, apparatus and articles of manufacture of the appended claims.

Claims (24)

1. 一种用于确定信息是否与过程控制系统有关的方法,包括: 向服务器注册过程控制系统,多个其它过程控制系统在所述服务器处注册,所述过程控制系统位于第一设备场点,所述第一设备场点与所述多个其它过程控制系统的其它设备场点地理上分离; 通过所述服务器监测所述过程控制系统和所述多个其它过程控制系统; 从与所述服务器通信的数据库中检索知识库文章,所述数据库被配置为存储普通知识库文章和特定知识库文章; 确定所述知识库文章是否是普通知识库文章; 当所述知识库文章是特定知识库文章时,确定所述知识库文章是否与所述过程控制系统的部件有关; 如果所述知识库文章与所述过程控制系统的部件有关,则基于所述知识库文章中的节点标识符对所述知识库文章与所述过程控制系统的特定节点进行匹配;以及向用户传输所 1. A method for determining whether information related to a method and a process control system, comprising: a control system to the server the registration process, a plurality of other process control system is registered at the server, the process control system at a first field point device , other separation devices on the field point geographic point and the first field device a plurality of other process control systems; by the server monitoring the process control system and said plurality of other process control systems; from the retrieve database server communications Knowledge Base, the database is configured to store knowledge base articles and Common Knowledge Base specific; determining whether the article is a common knowledge base KB article; when the Knowledge Base is a specific knowledge base when the article, it is determined whether the knowledge base articles related to the components of the process control system; if the Knowledge Base and the process control system components related to the node identifier based on knowledge of their article Knowledge Base said match with a particular node of the process control system; and a user transmission 知识库文章,所述知识库文章包括动作描述符,所述动作描述符使所述知识库文章与从包括必需的动作类别、思考类别、纯信息类别和即时动作类别的组中选择的特定动作类别发生联系。 KB article, comprising the Knowledge Base action descriptor, the descriptor operation of the Knowledge Base and the specific action selected from the group consisting of essential operation type, category Reflections pure immediate action category and information category group category contact occurs.
2. 如权利要求1所述的方法,其中所述知识库文章由在线维护系统的用户产生和/或由过程控制硬件制造商和软件开发商产生。 2. The method according to claim 1, wherein said generated knowledge base articles and / or the process control software developers and hardware manufacturers generated by the user's online maintenance system.
3. 如权利要求1所述的方法,其中所述知识库文章包括技术信息,以帮助所述过程控制系统的操作员识别涉及所述过程控制系统或涉及所述过程控制系统的设备的问题。 The method according to claim 1, wherein said article comprises a knowledge base of information technology, to help identify the operator of the process control system involves the problem relates to the process control system or device of the process control system.
4. 如权利要求3所述的方法,其中所述技术信息包括操作错误或维护程序当中的至少一个操作错误或维护程序的通知。 4. The method according to claim 3, wherein the notification information comprises at least a technical error or operation error or maintenance procedures operating among maintenance procedures.
5. 如权利要求1所述的方法,其中所述特定节点包括通信连接至所述过程控制系统的控制器的现场设备,并且其中监测所述过程控制系统包括监测所述现场设备的状态。 5. The method according to claim 1, wherein said particular node includes a communication connection to the field device controller of the process control system, and wherein the monitoring includes monitoring the process control system of the state of the field device.
6. 如权利要求1所述的方法,其中确定所述知识库文章是否与所述过程控制系统的特定节点有关的步骤包括:对所述知识库文章中描述的节点类别和所述特定节点的节点类别进行比较,其中所述特定节点的节点类别根据在所述过程控制系统的注册过程进行时在所述服务器处接收的注册信息而确定。 6. The method according to claim 1, wherein the step of determining the Knowledge Base whether a particular node associated with said system comprises a control process: the knowledge base node type described in the article and the particular node node type is compared, in the registration information received at the server, wherein the node type is determined when the particular node is performed in accordance with the registration process in the process control system.
7. 如权利要求6所述的方法,其中所述知识库文章包括指示序号、硬件版本号码、或软件版本号码的至少一个准则,并且所述方法进一步包括:当所述知识库文章中描述的节点类别与所述过程控制系统的特定节点的节点类别不匹配时,通过确定来自所述知识库文章的所述至少一个准则与所述特定节点所关联的节点准则相匹配,来确认所述知识库文章不应当被指示为与所述特定节点不匹配。 7. The method according to claim 6, wherein said indication comprises a number Knowledge Base, hardware version number, the at least one criterion, or the software version number, and the method further comprises: when the knowledge described in the article when a particular node type and node type of the node of the process control system does not match the at least one node of the guideline associated with the particular node is determined by matching the articles from the knowledge base, the knowledge confirmed library should not be indicated as the article does not match the particular node.
8. 如权利要求1所述的方法,进一步包括:当所述知识库文章是普通知识库文章时,存储用于指示所述知识库文章适用于所述过程控制系统和所述多个其它过程控制系统的匹配信息。 The method as claimed in claim 1, further comprising: when the Knowledge Base is a common knowledge base article, for instructing said storing Knowledge Base suitable for the process control system and said plurality of other processes matching information control system.
9. 如权利要求1所述的方法,其中所述过程控制系统和所述多个其它过程控制系统通过广域网与所述服务器进行通信。 9. The method according to claim 1, wherein the process control system and the plurality of other process control system communicates with the server via a wide area network.
10. 如权利要求9所述的方法,其中所述广域网是因特网。 10. The method according to claim 9, wherein said wide area network is the Internet.
11. 如权利要求1所述的方法,其中向用户传输所述知识库文章的步骤包括:通过"简易信息聚合进给"(RSS feed)、电子邮件或网页中的至少一个,传输所述知识库文章。 11. The method according to claim 1, wherein said step of transmitting knowledge base article to a user comprising: "RSS feed" (RSS feed), at least one transmission of the e-mail or web page knowledge Base article.
12. 如权利要求1所述的方法,其中向用户传输所述知识库文章的步骤包括:基于与所述知识库文章有关的工作责任所关联的用户,传输所述知识库文章。 12. The method according to claim 1, wherein said step of transmitting knowledge base article to a user comprising: based on the responsibilities associated with the knowledge base articles related to a user, transmitting the Knowledge Base.
13. -种用于确定信息是否与过程控制系统有关的设备,包括: 服务器,用于注册过程控制系统和多个其它过程控制系统,所述过程控制系统位于第一设备场点,所述第一设备场点与所述多个其它过程控制系统的其它设备场点地理上分离; 界面,与所述服务器进行通信,以从与所述服务器通信的数据库中检索知识库文章,所述数据库被配置为存储普通知识库文章和特定知识库文章; 比较器,用于: 确定所述知识库文章是否是普通知识库文章; 当所述知识库文章是特定知识库文章时,确定所述知识库文章是否与所述过程控制系统的部件有关;以及如果所述知识库文章与所述过程控制系统的部件有关,则基于所述知识库文章中的节点标识符对所述知识库文章与所述过程控制系统的特定节点进行匹配;以及通信界面,用于向用户传输所述知识库文章,所 13. - information about whether the device and the process control system for determining species, comprising: a server for registering a plurality of process control systems and other process control system, the process control system at a first field point device, the second a field point apparatus and other devices on the plurality of field points geographical separation of other process control systems; interface, communicating with the server to retrieve from the database server in communication with articles in the knowledge base, the database is configured to store knowledge base articles and Common Knowledge Base specific; a comparator for: determining whether the Knowledge Base article is common knowledge; KB article when the article is a specific knowledge base, the knowledge base to determine the whether the component of the article about the process control system; and if the Knowledge Base member with the process control system, in the node identifier based on knowledge of the knowledge base articles with the articles a particular node to match the process control system; and a communication interface for transmitting to a user the Knowledge Base, the 述知识库文章包括动作描述符,所述动作描述符使所述知识库文章与从包括必需的动作类别、思考类别、纯信息类别和即时运作类别的组中选择的特定动作类别发生联系。 KB article comprising said action descriptor, the descriptor operation of the Knowledge Base and the specific action selected from the group consisting of essential operation type, category Reflections, pure type of information and instant operating categories and classifications contact group.
14. 如权利要求13所述的设备,其中所述知识库文章由在线维护系统的用户产生和/ 或由过程控制硬件制造商和软件开发商产生。 14. The apparatus according to claim 13, wherein said generated knowledge base articles and / or software developers and hardware manufacturers produced by the process controlled by the user's online maintenance system.
15. 如权利要求13所述的设备,其中所述知识库文章包括技术信息,以帮助所述过程控制系统的操作员识别涉及所述过程控制系统或涉及所述过程控制系统的设备的问题。 15. The apparatus according to claim 13, wherein said article comprises a knowledge base of information technology, to help identify the operator of the process control system involves the problem relates to the process control system or device of the process control system.
16. 如权利要求15所述的设备,其中所述技术信息包括操作错误或维护程序当中的至少一个操作错误或维护程序的通知。 16. The apparatus according to claim 15, wherein the notification information comprises at least a technical error or operation error or maintenance procedures operating among maintenance procedures.
17. 如权利要求13所述的设备,其中所述特定节点包括通信连接至所述过程控制系统的控制器的现场设备,并且其中监测所述过程控制系统包括监测所述现场设备的状态。 17. The apparatus according to claim 13, wherein said particular node comprises a communication controller coupled to the process control system of field devices, and wherein monitoring the process states includes monitoring the field device system control.
18. 如权利要求13所述的设备,其中所述比较器用于通过对所述知识库文章中描述的节点类别和所述特定节点的节点类别进行比较,确定所述知识库文章是否与所述过程控制系统的特定节点有关,其中所述特定节点的节点类别根据在所述过程控制系统的注册过程进行时在所述服务器处接收的注册信息而确定。 18. The apparatus according to claim 13, wherein the comparator is used by comparing the node type of the node type is described in the Knowledge Base and the particular node, determining whether the the Knowledge Base the particular process control system relating to the nodes in the registration information received at the server is determined when the node type wherein the particular node is performed in accordance with the registration process in the process control system.
19. 如权利要求18所述的设备,其中所述知识库文章包括指示序号、硬件版本号码、或软件版本号码的至少一个准则,并且当所述知识库文章中描述的节点类别与所述过程控制系统的特定节点的节点类别不匹配时,所述比较器进一步用于通过确定来自所述知识库文章的所述至少一个准则与所述特定节点所关联的节点准则相匹配,来确认所述知识库文章不应当被指示为与所述特定节点不匹配。 19. The apparatus according to claim 18, wherein said indication comprises a number Knowledge Base, hardware version number, the at least one criterion, or the software version number, and when the node type with the process described in the article of the knowledge base when a particular node the node type of the control system does not match, the comparator is further node criterion for the at least one criterion associated with the particular node is determined by matching the articles from the knowledge base, to confirm the KB article should not be indicated as the particular node does not match.
20. 如权利要求13所述的设备,进一步包括匹配指示器,用于在所述知识库文章是普通知识库文章时,存储用于指示所述知识库文章适用于所述过程控制系统和所述多个其它过程控制系统的匹配信息。 20. The apparatus according to claim 13, further comprising a match indicator for the Knowledge Base article is common knowledge, the memory for instructing the Knowledge Base is suitable for the process control system and the said plurality of matching information other process control systems.
21. 如权利要求13所述的设备,其中所述过程控制系统和所述多个其它过程控制系统通过广域网与所述服务器进行通信。 21. The apparatus according to claim 13, wherein the process control system and the plurality of other process control system communicates with the server via a wide area network.
22. 如权利要求21所述的设备,其中所述广域网是因特网。 22. The apparatus according to claim 21, wherein the wide area network is the Internet.
23. 如权利要求13所述的设备,其中所述通信界面是:"简易信息聚合进给"(RSS feed)界面、电子邮件界面或网页界面中的一个。 23. The apparatus according to claim 13, wherein said communication interface is: "RSS feed" (RSS feed) interface, email interface or a web interface.
24. 如权利要求13所述的设备,其中所述通信界面用于基于与所述知识库文章有关的工作责任所关联的用户,传输所述知识库文章。 24. The apparatus according to claim 13, wherein said communication interface based on the user's responsibilities associated with the knowledge base articles related to the transmission of the Knowledge Base.
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