CN101043372A - Equipment simple document search of management network - Google Patents

Equipment simple document search of management network Download PDF

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Publication number
CN101043372A
CN101043372A CN 200610067641 CN200610067641A CN101043372A CN 101043372 A CN101043372 A CN 101043372A CN 200610067641 CN200610067641 CN 200610067641 CN 200610067641 A CN200610067641 A CN 200610067641A CN 101043372 A CN101043372 A CN 101043372A
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China
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server
device
electronic device
communication
profile
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CN 200610067641
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Chinese (zh)
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宾杜·R·拉奥
杰弗里·布鲁尼特
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比特福恩公司
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Priority to CN 200610067641 priority Critical patent/CN101043372A/en
Publication of CN101043372A publication Critical patent/CN101043372A/en

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Abstract

The related communication network supports mobile electronic device, comprises document information related with device operation and the visit to network service, and couples with server for device management, client service, supply, diagnosis, download and user self-maintenance. Different document information can be visited/updated in single dialog. The said mobile electronic device can track specific network and device affair to notify server, while the device manufacture and other third-party message can be visited by external entity.

Description

管理网络中的设备简档检索 Retrieving the device profile management network

相关申请本申请对于2005年3月22日提交的、标题为“DEVICE PROFILERETRIEVAL IN A MANAGEMENT(管理中的设备简档检索)”(律师事务所案号101USMD118)的美国临时专利申请序列号第60/664247号作出引用、要求优先权、并要求权益,由此,通过引用而将其全部主题、内容合并于此。 RELATED APPLICATIONS This application for 2005, filed March 22, entitled "DEVICE PROFILERETRIEVAL IN A MANAGEMENT (device profile retriever Management)" (LLP Docket No. 101USMD118) of US Provisional Patent Application Serial No. 60 / No. 664 247 to make a reference, claiming priority, and claims the benefit, which, by reference in its entirety theme, which is incorporated herein.

本申请对于2001年11月19日提交的公开号为WO/02/41147A1、PCT号为PCT/US01/44034的PCT申请、以及于2000年11月17日提交的美国临时专利申请序列号第60/249606号作出引用,由此,通过引用而将其全部内容、主题合并于此。 This application is for Publication No. 2001, November 19 filed WO / 02 / 41147A1, PCT No. PCT / PCT application US01 / 44034, and US Provisional Patent 2000 November 17 filed application Ser. No. 60 / make reference number 249 606, which, by reference in its entirety, the theme is incorporated herein.

技术领域 FIELD

本发明一般涉及移动电子设备的管理。 The present invention relates generally to management of the mobile electronic device. 更具体地,本发明的方面涉及在支持通信网络中的移动电子设备的客户关怀和服务支持时的管理对象和设备简档信息的使用。 More particularly, aspects of the present invention involves the use of management object and device profile information in support of a mobile electronic device in a communication network and the customer care service support.

背景技术 Background technique

诸如移动电话和个人数字助理(PDA)的电子设备经常包含由电子设备的制造商、由电信运营商、或由第三方提供的固件和应用软件。 Such as mobile phones and personal digital assistants (PDA) electronic devices often contain by the manufacturer of electronic equipment, by the telecom operators, software or firmware and applications provided by third parties. 如果要在电子设备中改变固件或固件组件,则更新固件组件经常是非常棘手的。 If you want to change the firmware or firmware components in electronic devices, update firmware components are often very difficult.

在遇到问题时确定设备的故障经常是困难的。 Determine the device in the event of failure problem is often difficult. 相当经常地,运营商的客户关怀(customer care)代表没有对客户的问题的答案,且不能修正它。 Quite often, the operator's customer care (customer care) did not answer on behalf of the customer's problem and can not fix it. 对客户的移动设备相关的问题的确定是运营商的大问题。 Determination of the customer's mobile device-related problem is a big problem for operators. 回答客户关怀的电话呼叫是非常昂贵的。 Answer a phone call customer care is very expensive. 如果在这样的电话呼叫的结束时,客户关怀代表还不能确定设备相关的故障,那么尤其会这样。 If at the end of this telephone call, customer care representative also can not determine the equipment-related failures, in particular, it will be so.

不同的设备具有不同的资源集、不同的参数集等。 Different devices have different sets of resources, different parameter sets. 管理多种网络中的移动设备是巨大的问题。 A variety of network management in mobile devices is a huge problem. 弄清楚需要设置什么参数也是个问题。 To figure out what the problem is also a need to set parameters.

客户关怀中心接到来自客户的大量要求支持的电话呼叫。 Customer Care Center received a number of requests from customer support phone calls. 它们具有非常少的手段来确定设备相关的故障。 They have very few means to determine the device-related failures. 客户关怀代表(CCR)经常询问客户问题,但他们不能得到适当的答案。 Customer Care representatives (CCR) customers often ask questions, but they can not get proper answers. 客户经常不知道他们的设备相关的故障。 Customers often do not know their equipment malfunction related. 由此,不能容易地确定可修正问题的配置改变。 Thus, the configuration change can not be readily determined to fix the problem. 并且,不能识别可修正问题的固件更新。 And, it does not recognize the firmware update to fix the problem.

相当经常地,即使在对问题进行诊断时,也不能得到解决方案。 Quite often, even when the diagnosis of the problem, the solution can not be obtained. 由此,进行电话呼叫以报告问题的客户在未解决它的情况下离开了。 Thus, making a phone call to customer reports a problem in the left unresolved under its situation.

如果运营商需要更新上百万部电话以解决已知故障,则其将是非常昂贵的,并耗费大量资源。 If operators need to update one million phones to address a known fault, it will be very expensive and resource-intensive. 不存在进行例如移动手持机的上百万部设备的大量更新的简易方式。 For example the absence of a simple way to update a large number of devices on one million mobile handsets.

此外,通过将这样的系统与在本申请的余下部分中参照附图而阐述的本发明相比较,对于本领域的技术人员来说,传统和惯用的方法的限制和缺点将变得显而易见。 Further, by such a system compared to the present invention are set forth in the remainder of the present application with reference to the drawings, those skilled in the art, and traditional limitations and disadvantages of conventional methods will become apparent.

发明内容 SUMMARY

基本上,在权利要求中更完整地阐述了结合至少一个附图而示出和/或描述的支持电子设备中的设备简档信息的管理的网络、系统和/或方法。 Basically, in the claims set forth more completely and / or network, system and / or device profile management support information in the electronic device described in conjunction with at least one of the figures is shown.

从下面的描述和附图中,将会更完全地理解本发明的这些和其它优点及新颖的特征、以及本发明的说明性实施例的细节。 From the following description and drawings, it will be more fully understood from these details and other advantages and novel features of the present invention and illustrative embodiments of the present invention.

附图说明 BRIEF DESCRIPTION

图1示出了支持经由无线基础结构(infrastructure)而服务的电子设备的管理的通信网络,其中,可实现本发明的代表性实施例。 FIG 1 shows a communication network management support via a wireless infrastructure (Infrastructure) and the service of an electronic device, which may be implemented in a representative embodiment of the present invention.

图2是根据本发明的代表性实施例,能够诊断可对应于例如图1的电子设备的电子设备内的问题、以及基于分发策略而分发解决方案的示例网络的透视框图。 FIG 2 is a representative embodiment of the present invention, may correspond to be diagnosed, and a perspective view and a block diagram of policy-based distribution network distributing the solution, for example, an example of the problem in the electronic device the electronic device 1 in FIG.

图3示出了图解根据本发明的代表性实施例,在可对应于例如图2的电子设备的电子设备的非易失性存储器中驻留的示例设备简档的结构的框图。 FIG 3 shows a diagrammatic representation of an embodiment according to the present invention, may correspond to the block diagram of a nonvolatile memory of the electronic device the electronic device of FIG. 2 example residing in, for example, a device profile.

图4是示出根据本发明的代表性实施例,用于由图2的网络提供的成批(bulk)操作支持的示例工作流的流程图。 FIG 4 is a diagram illustrating a representative embodiment of the present invention, an example of a flowchart of a workflow batches (Bulk) operation supported by the network of FIG. 2 provided for.

图5是图解根据本发明的代表性实施例,例如图2的网络的网络在帮助由外部系统对例如电子设备的电子设备中的信息的访问时的操作的示例方法的流程图。 FIG 5 is an illustration of a representative embodiment of the present invention, an example method flowchart for example in helping to access information, for example, the electronic devices in the system by an external network operating networks of FIG.

图6是图解根据本发明的代表性实施例,例如图2的网络的网络在帮助从例如图2的客户关怀服务器的客户关怀服务器到例如该电子设备的电子设备的访问时的操作的示例方法的流程图。 FIG 6 is a representative diagram of an embodiment according to the present invention, for example, a network diagram of a network in Figure 2 is to help customer care server to server 2, for example, customer care, for example, an example method of operation when access to the electronic device the electronic device flowchart.

图7是图解根据本发明的代表性实施例,例如图2的网络的网络在帮助从例如图2的客户关怀服务器的客户关怀服务器到例如该电子设备的电子设备的远程诊断时的操作的示例方法的流程图。 7 is a diagram in accordance with a representative embodiment of the present invention, a network such as network 2 in the example of FIG customer care server from a server, for example, customer care, for example, FIG. 2 of the remote diagnosis operation when the electronic device the electronic device to help flowchart of a method.

图8是图解根据本发明的代表性实施例,例如图2的网络的网络在帮助对例如图2的电子设备的电子设备中的事件的出现的监控时的操作的示例方法的流程图。 FIG 8 is an illustration of a representative embodiment of the present invention, a network such as network of FIG. 2 is a flowchart of an example method of operation when the monitoring occur, for example, the electronic devices of FIG. 2 in the event help.

具体实施方式 Detailed ways

本发明一般涉及移动电子设备的管理。 The present invention relates generally to management of the mobile electronic device. 更具体地,本发明的方面涉及在支持通信网络中的移动电子设备的客户关怀和服务支持时的管理对象和设备简档信息的使用。 More particularly, aspects of the present invention involves the use of management object and device profile information in support of a mobile electronic device in a communication network and the customer care service support. 例如,可采用本发明的代表性实施例,以提供参数的管理、软件/固件更新、服务质量监控、以及事件跟踪。 For example, a representative embodiment of the present invention to provide a management parameters, software / firmware updates, to monitor the quality of service, and event tracking.

图1示出了支持经由无线基础结构170而服务的电子设备107的管理的通信网络100,其中,可实现本发明的代表性实施例。 Figure 1 shows a support via a communication network management infrastructure wireless electronic device 170 and services 107, 100, which may be implemented in a representative embodiment of the present invention. 通信网络100包括客户关怀服务器157,其经由通信路径155而以通信方式耦接到无线基础结构170。 Communication network 100 comprises a customer care server 157, 155 which is communicatively coupled to the wireless infrastructure 170 via a communication path. 例如,客户关怀服务器157可使用例如专用终端设备、或具有适当的应用软件的个人计算机,而支持客户关怀代表(未示出)的活动。 For example, customer care, for example, the server 157 may use a dedicated terminal, or a personal computer having appropriate software application, and customer care representative of support (not shown) activity. 通信路径155可包括专用有线或无线通信链路,例如,内联网、因特网、有线或无线局域网、分组网络、或任意其它适合形式的通信链路。 A dedicated communication path 155 may comprise a wired or wireless communication link, e.g., an intranet, the Internet, wired or wireless local area network, packet network, or any other suitable form of communication link. 通信网络100还可包括自维护(self-care)网站/入口(portal)167,其以通信方式耦接到无线基础结构170。 Communication network 100 may also include a self-maintenance (self-care) Site / inlet (portal) 167, which is communicatively coupled to the wireless infrastructure 170. 自维护网站/入口167可允许具有电子设备107的订户经由例如有线或无线通信路径169而诊断、供应(provision)、以及更新电子设备107,其中,有线或无线通信路径169可包括例如上面关于通信路径155而描述的任意通信手段。 Since maintaining a website / inlet 167 may allow a subscriber to an electronic device 107 via, for example, a wired or wireless communication path 169 and the diagnosis, the supply (ProVision), and updates the electronic device 107, wherein a wired or wireless communication path 169 may comprise, for example, regarding the communication above path 155 described in any communication means.

通信网络100还包括:供应服务器129,其在这里可被称为“广播服务器”;以及设备管理(DM)服务器109,例如,其可支持开放移动联盟(OMA)设备管理(DM)协议、或专有协议。 Communications network 100 further comprises: a provisioning server 129, which may be referred to herein, "broadcast server"; and a device management (DM) server 109, e.g., it may be supporting the Open Mobile Alliance (OMA) Device Management (DM) protocol, or proprietary protocols. 通信网络100还包括下载服务器151,用于将更新包(package)下载到电子设备107。 Communications network 100 further includes a download server 151 for update packages (package) downloaded to the electronic device 107. 在本发明的代表性实施例中,在其它事情当中,更新包尤其可包括可由电子设备107中的更新代理程序(agent)执行的一组指令,以将软件和/或固件代码的现有版本转换或变换为更新的版本。 In a representative embodiment of the present invention, among other things, update package in particular, may comprise a set of instructions for execution by the update agent (Agent) in the electronic device 107 to the existing version of the software and / or firmware code or converted into an updated version.

如图1的图解所示,自维护网站/入口167、客户关怀服务器157、供应服务器129、DM服务器109、诊断服务器173和下载服务器151可经由相应的通信路径169、155、145、143、175和153而以通信方式耦接到无线基础结构170。 As illustrated in FIG. 1, the self-maintenance site / inlet 167, customer care server 157, provisioning server 129, DM server 109, the diagnostic server 173 and server 151 may be downloaded via the respective communication path 169,155,145,143,175 153 and communicatively coupled to the wireless infrastructure 170. 尽管作为独立实体而示出,但是,取决于预期的负载、经济情况、服务器能力等,自维护网站/入口167、客户关怀服务器157、供应服务器129、DM服务器109、诊断服务器173和下载服务器151可驻留在单个服务器上、或位于同一地点或者被分开定位的多个服务器上。 And although shown as separate entities, but, depending on the expected load, the economic situation, server capacity, self-maintenance website / inlet 167, customer care server 157, a provisioning server 129, DM server 109, 173 diagnostic server and download server 151 You may reside on a single server, or at the same location or multiple servers are located separately. 通信路径169、145、143、175和153可包括上面关于通信路径155而描述的任意通信链路。 169,145,143,175 and the communication path 153 may comprise any of the above communication path 155 regarding the communication link and described. 例如,本发明的代表性实施例中的无线基础结构170可包括例如蜂窝式网络、寻呼网络、无线局域网和/或广域网、或其它适合的无线通信网络。 For example, wireless infrastructure in a representative embodiment of the present invention embodiment 170 may include a cellular network, a paging network, a wireless LAN and / or WAN, or other suitable wireless communication networks. 尽管将无线基础结构170示出为具有单个天线位置的单个实体,但这不代表本发明的特定限制。 The wireless infrastructure 170 although shown as a single entity with a single antenna location, but this does not mean that the present invention is particularly limited. 在不脱离本发明的范围的情况下,本发明的代表性实施例可包括更大数目的天线位置,其包括属于独立的服务提供商的天线位置。 Without departing from the scope of the present invention, representative embodiments of the present invention may include a greater number of antenna position, comprising an antenna belonging to the location independent service providers.

图2是根据本发明的代表性实施例的能够诊断可对应于例如图1的电子设备107的电子设备107内的问题、以及基于分发策略而分发解决方案的示例网络105的透视框图。 FIG 2 is a diagnosis can be according to a representative embodiment of the present invention may correspond to a perspective view block diagram illustrating the problem in the electronic device 107 of the electronic device 107 of FIG. 1, an example network-based distribution policy and distributing the solution, for example, to 105. 网络105可允许固件和/或软件更新的大量分发,以修正已在例如图2的电子设备107的电子设备内诊断的问题。 Network 105 may allow for the mass distribution of firmware and / or software updates to correct the problem has been diagnosed, for example, the electronic device 2 of FIG. 107 is an electronic device. 如图2所示,网络105包括自维护网站/入口167、设备管理(DM)服务器109、诊断服务器173、客户关怀服务器157、下载服务器151、以及供应服务器129,它们可对应于例如图1的自维护网站/入口167、DM服务器109、诊断服务器173、客户关怀服务器157、下载服务器151、以及供应服务器129。 2, network 105 comprises a self-maintenance site / inlet 167, a device management (DM) server 109, the diagnostic server 173, customer care server 157, the download server 151, and provisioning server 129, which may correspond to, for example, FIG. 1 since maintaining a website / inlet 167, DM server 109, diagnostic server 173, customer care server 157, the download server 151, as well as supply server 129. 尽管未在图2中示出,但自维护网站/入口167、设备管理(DM)服务器109、诊断服务器173、客户关怀服务器157、下载服务器151、以及供应服务器129可以通信方式耦接,以允许自维护网站/入口167、设备管理(DM)服务器109、诊断服务器173、客户关怀服务器157、下载服务器151、以及供应服务器129在提供用于电子设备107的管理修断服务和功能时进行协作。 Although not shown in FIG. 2, the self-maintenance site / inlet 167, a device management (DM) server 109, the diagnostic server 173, customer care server 157, the download server 151, and provisioning server 129 may be communicatively coupled to allow since maintaining a website / inlet 167, device management (DM) server 109, diagnostic server 173, customer care server 157, the download server 151, and 129 servers supply collaborate in the provision of electronic equipment for repair off 107 management services and features. 电子设备107可包括任意数目的便携式/手持/移动电子设备,例如,仅举几个例子,如蜂窝式电话、个人数字助理、以及寻呼机。 The electronic device 107 may include any number of portable / handheld / mobile electronic device, e.g., to name a few, such as cellular phones, personal digital assistant, and a pager. 在本发明的代表性实施例中,电子设备107可包括非易失性存储器111,例如,其可包括“与非”或“或非”快闪存储器、电池支持的存储器、电子可编程只读存储器(EPROM)、或各种其它适合形式的非易失性存储器。 Memory representative embodiment of the present invention, the electronic device 107 may include non-volatile memory 111, e.g., it may comprise a "NAND" or "or" flash memory, battery backed, electrically programmable read only memory (EPROM), or various other suitable form of non-volatile memory. 图2中示出的电子设备107的非易失性存储器111包含很多固件/软件组件,其包括应用软件127、设备管理(DM)客户机163、中断(traps)客户机125、供应客户机123、诊断客户机121、操作系统(O/S)119、固件117、更新代理程序115、以及引导加载器113。 Figure 2 shows the electronic device of the nonvolatile memory 111 comprises a number 107 firmware / software components, including the application software 127, a device management (DM) client 163, an interrupt (traps) client 125 serves the client 123 , diagnostics client 121, an operating system (O / S) 119, firmware 117, the update agent program 115, 113 and a boot loader. 电子设备107还包括随机存取存储器165。 The electronic device 107 further comprises a random access memory 165.

在本发明的代表性实施例中,电子设备107能够通过采用由例如下载服务器151经由通信路径153而递交的更新包(未示出),更新电子设备107中的非易失性存储器111的某些部分,例如,应用软件127、操作系统(OS)119、或固件117。 Embodiment, the electronic device 111 can be a 107, for example, by using the update package download servers 151 via the communication path 153, filed (not shown), the electronic device updates the nonvolatile memory 107. In a representative embodiment of the present invention these parts, e.g., application software 127, an operating system (OS) 119, 117, or firmware. 用于更新电子设备107的更新包可由生成器(未示出)产生,并可包括可由电子设备107执行的指令集,以在电子设备107的存储器中将现有的代码版本转换/变换为更新的代码版本。 Update package for updating an electronic device by a generator (not shown) generated 107 and may include a set of instructions that may be executed by the electronic device 107, to convert the existing version of code in the memory of the electronic device 107 / into an updated version of the code. 可在于2001年11月19日提交的公开号为WO/02/41147A1、PCT号为PCT/US01/44034的PCT申请、以及于2000年11月17日提交的美国临时专利申请序列号第60/249606中找到更新包的生成和应用的附加细节,由此,通过引用而将每个所述申请的全部主题、内容合并于此。 May disclose No. 2001, November 19 filed WO / 02 / 41147A1, PCT No. PCT / PCT application US01 / 44034, and US Provisional Patent Application Serial No. 200,011 filed May 17, 60 / 249606 find additional details of the update package generation and application, thereby, the entire subject matter by reference to each of said application, is incorporated herein. 如上面关于图1而描述的,通信路径153可包括有线或无线通信链路,例如,包括分组网络、电路交换网络、蜂窝或寻呼网络、局域网或广域网、或其它适合形式的通信网络。 As described above with respect to FIG. 1, the communication path 153 may include a wired or wireless communication link, e.g., comprising a packet network, a circuit switched network, a cellular or paging networks, local or wide area network, or other suitable form of communication network.

在本发明的代表性实施例中,电子设备107可从客户关怀服务器157或供应服务器129接收供应信息,以校正配置问题、或重新配置软件和硬件。 Embodiment, the electronic device 107 may be 129 receives provisioning information from the server 157 or customer care provisioning server, configured to correct the problem, or reconfiguring software and hardware in a representative embodiment of the present invention. 电子设备107可使用各自能够处理更新包、或其部分/子集的一个或更多个更新代理程序115而应用更新。 The electronic device 107 may be applied using one or more update update agent program 115 can process each update package, or a part / subset. 电子设备107可接收更新包,并使用更新代理程序115而更新电子设备107的存储器。 The electronic device 107 may receive an update package, and updating the electronic device 107 using a memory update agent program 115. 更新代理程序115能够更新电子设备107中的任何固件和/或软件,例如,帮助远程诊断的诊断客户机121、以及帮助设置中断并检索收集的信息的中断客户机125。 Update Agent 115 can update any firmware and / or software in the electronic device 107, for example, remote diagnostics to help diagnose the client 121, as well as helping to set and retrieve information gathered interrupt interrupt client 125.

如图2所示,电子设备107可包括DM客户机163,其能够与例如DM服务器109、供应客户机123、诊断客户机121、以及中断客户机125交互。 As shown, the electronic device 1072 may include a DM Client 163, which can DM server 109 serves the client 123, the client 121 diagnostic, interrupt, and interact with the client 125, for example. 在本发明的代表性实施例中,DM客户机163可从例如DM服务器109接收设备管理命令,并可在电子设备107上实现所接收的DM命令。 Embodiment, DM client 163 may be, and to achieve the received DM command on device 107 from the electronic device 109 receives the management command, for example, DM Server In a representative embodiment of the present invention. 例如,DM命令可包括在开放移动联盟有限公司的赞助下开发的OMA设备管理(DM)协议的元素。 For example, DM commands may include elements developed under the auspices of the Open Mobile Alliance Ltd. OMA Device Management (DM) protocol. 这样的协议元素可支持在电子设备107的存储器中作为设备管理结构(例如,设备管理(DM)树)中的管理对象而存储的信息的管理(例如,创建、设置、更新、检索和删除)。 Such a protocol element may support the management information (e.g., device management (DM) tree) managed objects is stored in a memory of the electronic device 107 as a device management structures (e.g., create, set, update, retrieve, and delete) .

在本发明的代表性实施例中,例如图2的下载服务器151的下载服务器可经由通信路径153而将固件和/或软件更新(例如,在更新包内)下载到电子设备107,用于之后施加到电子设备107的存储器。 After a representative embodiment of the present invention, for example the download server 151 of FIG. 2 download servers 153 may be firmware and / or software updates via the communication path (e.g., within the update package) downloaded to the electronic device 107, for applied to the memory 107 of the electronic device. 客户关怀服务器157可帮助由客户关怀代表(CCR)159对包含在电子设备107内的信息(例如,代码、参数和数据)的访问。 Customer care server 157 may help by the Customer Care Representative (CCR) 159 information contained in the electronic device 107 (e.g., codes, parameters and data) access. 尽管在图2中仅示出了一个客户关怀代表159,但是,在不脱离本发明的范围的情况下,客户关怀服务器157可支持更大数目的客户关怀代表。 Although only a representative of a customer care 159 in FIG. 2, however, without departing from the scope of the present invention, customer care server 157 can support a larger number of customer care representative.

本发明的代表性实施例可包括供应服务器129,其可用来经由通信路径145、使用例如空中下载(over the air,OTA)递交机制,而帮助供应信息(例如,服务相关的参数、设备参数、用户偏好)的通信。 Representative embodiments of the present invention may include a provisioning server 129, 145 which can be used, for example, OTA (over the air, OTA) mechanism submitted via the communication path, and help supply information (e.g., service-related parameters, device parameters, communication user preference) of. 例如,通信路径145可包括任意适合的有线或无线通信链路,例如,包括关于通信路径153而在上面描述的通信链路。 For example, the communication path 145 may comprise any suitable wired or wireless communication link, e.g., comprising a communication link 153 on a communication path described above.

尽管独立地示出了通信路径143、145、153、155、169,但这不是本发明的特定限制。 Although it is shown separately 143,145,153,155,169 communication path, but this is not particularly limited in the present invention. 自维护网站/入口167、设备管理(DM)服务器109、客户关怀服务器157、下载服务器151、以及供应服务器129中的任一个的功能可在单个或群集服务器上组合,并可以通信方式耦接到自维护网站/入口167、设备管理(DM)服务器109、客户关怀服务器157、下载服务器151、以及供应服务器129中的其它的任一个。 Since maintaining a website / inlet 167, a device management (DM) server 109, customer care server 157, the download server 151, and any one of provisioning server 129 functionality may be combined on a single server or a cluster, and may be communicatively coupled to since, 109, 157, 151 download server, as well as any other of a supply server 129 to maintain the site / inlet 167 device management (DM) server customer care server.

当例如CCR 159的CCR希望诊断例如电子设备107的电子设备相关的问题时,例如,CCR 159可一次一个地从电子设备107检索各种配置值、参数等。 When desired, for example, a CCR 159 CCR diagnostic issues for example related to the electronic devices 107, for example, a CCR 159 can retrieve a variety of configuration values, parameters and the like from the electronic device 107. 在本发明的代表性实施例中,相反,CCR 159可选择为从电子设备107检索包括更大的一组信息的设备简档。 In a representative embodiment of the present invention, on the contrary, CCR 159 may be selected to retrieve a set comprising a larger device profile information from the electronic device 107.

图3示出了图解根据本发明的代表性实施例的、在可对应于例如图2的电子设备107的电子设备的非易失性存储器307中驻留的示例设备简档309的结构的框图。 FIG 3 shows a diagrammatic representation of an embodiment of the present invention, may correspond to the block diagram of an example of a nonvolatile memory device profile 307 in FIG. 2 of the electronic device 107 of the electronic device 309 resides in, for example, . 如图3所示,这样的设备简档309可包括硬件简档310、软件简档312、配置简档314、存储器简档316、订户简档318、定位简档320、以及连接性简档322。 3, such a device profile 309 may include a profile 310 hardware, software profiles 312, 314 configuration profile, the profile memory 316, a subscriber profile 318, positioning profiles 320, 322 and connectivity profile . 在不脱离本发明的范围的情况下,设备简档309还可包括附加简档组件。 Without departing from the scope of the invention, the device profile 309 may also include additional components profile. 例如,根据本发明的设备简档可包括OMA DM规范中的DevInfo和DevDetail元素。 For example, device profile according to the present invention may include a DevInfo of OMA DM specification and DevDetail elements. 这样,例如图3的设备简档309的本发明的代表性实施例的设备简档可帮助在单个DM会话中对作为单个包而存储在电子设备中的多个各自简档的检索,而不采用几个不同的各自DM会话来检索此信息集。 Thus, for example, a device profile of a representative embodiment of FIG. 3 of the device profile 309 of the present invention may be implemented in a single help DM session profile as a single package a plurality of retrieval is stored in each electronic device without using several different respective DM session to retrieve the information set.

例如,当CCR(例如,CCR 159)接收到来自例如电子设备107的电子设备的用户的呼叫时,CCR可使用客户关怀服务器157,以便:a)设置电子设备107中的参数,以解决电子设备107中的问题;b)自动接通来自电子设备107的一个或多个服务质量(QoS)参数的收集;c)设置中断,以确定例如电子设备107中的下载时间、每次下载的丢失包的平均数目、每次成功下载的尝试的平均数目;以及/或者d)在从电子设备107的用户对CCR的呼叫的期间,检索来自中断的收集数据和来自电子设备107的其它设备相关的信息。 For example, when the CCR (e.g., CCR 159) is received from the electronic device such as electronic device 107 a user calls, CCR can use customer care server 157, in order: a) setting parameters in the electronic device 107, in order to solve the electronic device problem 107; B) automatically turn the electronic device 107 from a plurality of quality of service or collection (QoS) parameters; c) set the interrupt, for example, to determine the time of downloading the electronic device 107, each download the missing packets the average number, the average number of attempts per successful download; and / or d) during the period from the electronic device 107 a user calls to the CCR, retrieving data collection device 107 interrupts other related information from the electronic device and from . 在本发明的代表性实施例中,例如,当网络105在预定月份周期期间基于电子设备107的位置的确定,确定电子设备.107处于路由的固定集合的附近(例如,主路和市镇)时,例如,它可使电子设备107收集数据、建立在特定持续时间内的语音或数据呼叫等(例如,涉及移动发起或移动终止)。 In a representative embodiment of the present invention, for example, when the vicinity of the fixed set of networks 105 based on the determined location of the electronic device 107, the electronic device is determined during a predetermined period month .107 in route (e.g., a main road and town) when, for example, the electronic device 107 which can collect data to establish a voice or data call within a certain duration, and the like (e.g., a mobile originated or mobile terminated). 在呼叫期间,电子设备107可测定QoS参数,例如,建立呼叫的故障、维持呼叫的故障,或者,在所需的持续时间(例如,2分钟)内收集信息。 During a call, the electronic device 107 may be determined QoS parameters, e.g., call setup failures, failure to maintain the call, or the desired duration (e.g., 2 minutes) to collect the information. 在本发明的代表性实施例中,当CCR从电子设备107的用户接收到呼叫以报告问题时,客户关怀服务器157可向CCR提供可从电子设备107收集的QoS相关的参数的下拉(drop down)列表,从而向CCR提供接通在某个持续时间(例如,一个月)内的来自电子设备107的QoS参数的收集的机会。 In a representative embodiment of the present invention, when the CCR is received from the user to the electronic device 107 to report a call, the customer care server 157 may provide drop-down parameters can be related to the electronic device 107 from the collected QoS (drop down to the CCR ) list, thereby providing the opportunity to turn on the QoS parameters collected from the electronic device 107 at a certain time duration (e.g., one month) in the CCR.

本发明的代表性实施例中的网络105可使用由设备管理服务器109或客户关怀服务器157采用的方法,支持固件和软件更新的大量分布。 Examples of the network 105 may be employed by use of the device management server 109 or customer care server 157, supports a large number of distributed firmware and software updates of a representative embodiment of the present invention. 对于设备发现,网络105可采用设备管理协议,例如,可由DM服务器109支持的开放移动联盟(OMA)设备管理(DM)协议。 For device discovery, network 105 may employ a device management protocol, e.g., the Open Mobile Alliance DM server 109 may be supported (OMA) Device Management (DM) protocol. DM服务器109可使用OMA-DM消息,例如,其包括“替换(Replace)”命令,用来设置用于修正软件或固件中的故障的“配置(configuration)”参数。 DM Server 109 can use OMA-DM message, e.g., including "replace (the Replace)" command to set the "Configuration (Configuration)" parameter for modifying software or firmware of the fault. 在本发明的代表性实施例中,例如图2的更新代理程序/客户机115的更新代理程序/客户机可使用基于参数集而检索的更新包,来更新电子设备107。 In a representative embodiment of the present invention, for example, FIG. 2 of the updated agent / client 115 of the updated agent / client update package may be used based on the retrieved set of parameters, the electronic device 107 is updated. 例如,更新包可包括用来将固件/软件的第一版本转换/变换为固件/软件的更新版本的信息。 For example, the update package may be used to comprise the firmware / software of a first version of the converter / converting firmware / software update version. 电子设备107可确保所接收的更新包未被破坏,并可将它们存储起来,用于后续处理。 The electronic device 107 may ensure that the received update package is not destroyed, and stores them for subsequent processing. 在本发明的代表性实施例中,例如,如供应服务器129的供应服务器可支持使用客户机供应(CP)组件和OMA-DM引导程序(bootstrap)供应组件、以及其它继承组件的设备的供应。 In a representative embodiment of the present invention, e.g., such as the provisioning server 129 may support the provisioning server using client supplied (CP) components and OMA-DM bootstrap (on Bootstrap) supply assembly, as well as other inherited supply apparatus components. 仅举个例子,供应服务器129可采用几个可用广播组件中的一个,经由无线广域网或局域网而将更新包传递到多个电子设备107,例如,短消息服务(SMS)、多媒体消息传递服务(MMS)。 To name an example, the provisioning server 129 may take one of several components available in the broadcast, or via a wireless local area network and wide area network packet is passed to update a plurality of electronic device 107, e.g., a short message service (SMS), Multimedia Messaging Service ( MMS).

在本发明的代表性实施例中,客户关怀服务器157可帮助对例如图3的设备简档信息309的设备简档信息的访问,例如,例如电子设备107的电子设备可基于客户关怀服务器157的请求而提供设备简档信息309。 In a representative embodiment of the present invention, customer care server 157 may facilitate the access to the device profile information device profile information 309 in FIG. 3, for example, such as, for example, the electronic devices 107 may be based on customer care server 157 request profile information providing device 309. 可以请求这样的设备简档信息,以便向例如CCR 159的客户关怀代表(CCR)显示,或者,以便分析电子设备107中的潜在问题。 Such a device may request profile information, for example, for display to the customer care representative of CCR 159 (the CCR), or, for analysis of potential problems in the electronic device 107. 在本发明的一个代表性实施例中,设备简档信息309可包括取决于平台的参数集、配置信息、硬件信息、软件组件的列表,而在另一个代表性实施例中,设备简档信息309可包括这种数据的公共、一般的集合。 In one representative embodiment of the present invention, the device profile information 309 may include a set of platform-dependent parameters, configuration information, a list of hardware information, software components, for example, the device profile information In another exemplary embodiment 309 may include a common, generic set of such data.

下面示出的表1图解了根据本发明的代表性实施例的用于电子设备的示例设备简档,例如,其可对应于用于例如图2的电子设备107的电子设备的图3的设备简档309。 Table 1 shown below illustrates an example of a device profile for an electronic apparatus according to a representative embodiment of the present invention, e.g., which may correspond to an electronic device such as the device 107 of FIG. FIG. 3 of the electronic apparatus 2 for profile 309. 例如,表1中示出的设备简档信息可与用于基于微软移动操作系统平台的电子设备的设备简档信息相对应。 For example, device profile information shown in Table 1 may be used based on the device profile information of a mobile electronic device Microsoft operating system platform, respectively.

表1 Table 1

表1包括很多各自简档部分,其包括硬件、存储器、定位、订户信息、连接组、以及软件。 Table 1 includes a number of each profile section, which includes hardware, memory, location, subscriber information, connection groups, as well as software. 这些简档部分类似于图3中示出的硬件简档310、软件简档312等。 These profiles part similar to FIG. 3 shows a hardware profile 310, 312 and other software profiles. 在表1的每个简档部分中,列出了很多管理对象。 In each profile section of Table 1, we listed a number of managed objects. 例如,硬件简档部分列出了用于平台、制造商、型号、版本、OEM信息、处理器族、处理器型号、处理器级别、IMEI、IMSI、蓝牙名称、OS主版本、OS构造版本、OS次版本、以及OS构造号的管理对象。 For example, the hardware profile section lists the platform, manufacturer, model, version, OEM information, processor family, processor type, processor level, IMEI, IMSI, Bluetooth name, OS major version, OS version construction, OS minor version, and OS configuration management object number. 例如,使用根据本发明的代表性实施例中的设备简档,在例如电子设备107的电子设备的单个设备管理会话期间,这些管理对象中的每个可被包括在该管理中。 For example, using the device profile in accordance with a representative embodiment of the embodiment of the present invention, during a device management session, for example, a single electronic device the electronic device 107, each of these managed objects can be included in the management. 在本发明的代表性实施例中,例如,可在诸如呼叫会话或更新活动的预定义的时间周期内,改变管理对象的值。 In a representative embodiment of the present invention, for example, it may be in a call session, such as a predefined time period or update event, changing the value of the management object.

下面示出的表2图解了根据本发明的代表性实施例的用于电子设备的另一个示例设备简档,例如,其可对应于用于例如图2的电子设备107的电子设备的图3的设备简档309。 Shown below in Table 2 illustrates another example of a device profile for an electronic device according to a representative embodiment of the present invention, e.g., which may correspond to FIG. 2, for example, the electronic apparatus 107 of the electronic device 3 the device profile 309. 例如,表2中示出的设备简档信息可与用于基于Palm(掌上)操作系统平台的电子设备的设备简档信息相对应。 For example, device profile information shown in Table 2, based on the device profile information of the electronic apparatus of the Palm (PDA) corresponding to the operating system platform.

表2 Table 2

表2也包括很多各自简档部分,其包括硬件、存储器、定位、订户信息、以及连接组。 Table 2 also includes a number of each profile section, which includes hardware, memory, location, subscriber information, and a connection group. 这些简档部分类似于图3中示出的硬件简档310、软件简档312等。 These profiles part similar to FIG. 3 shows a hardware profile 310, 312 and other software profiles. 在表2的每个简档部分中,列出了很多管理对象。 In each profile part of Table 2, it listed a number of managed objects. 例如,表2的硬件简档部分列出了用于平台、制造商、型号、修订版本、OEM信息、处理器、处理器修订版本、IMEI、设备ID、水平分辨率、垂直分辨率、彩色显示、颜色数目、显示字体、显示字体大小、OS主版本、OS次版本、OS构造号、ROM固定版本、以及ROM级版本的管理对象。 For example, the hardware portion of the profile Table 2 lists the internet, manufacturer, model, revision, OEM information processor, a processor revision, IMEI, device ID, horizontal resolution, vertical resolution, color display , number of colors, display font, font size displayed, the OS major version, minor version of the OS, the OS configuration number, fixed ROM version, and a ROM version of the class management object. 例如,使用根据本发明的代表性实施例中的设备简档,在单个设备管理会话期间,这些管理对象中的每个可在例如图2的电子设备107的电子设备中被访问/更新。 For example, using the device profile of a representative embodiment of the present invention, during a single device management session, each of these managed objects, for example, may be accessed / updated view of the electronic device 2 of the electronic device 107.

下面示出的表3图解了根据本发明的代表性实施例的用于电子设备的示例设备简档,例如,其可对应于用于例如图2的电子设备107的电子设备的图3的设备简档309。 The following Table 3 shows the device profile illustrates an example of an electronic apparatus according to a representative embodiment of the present invention, e.g., which may correspond to an electronic device such as the device 107 of FIG. FIG. 3 of the electronic apparatus 2 for profile 309. 例如,表3中示出的设备简档信息可与用于基于RIM操作系统平台的电子设备的设备简档信息相对应。 For example, Table 3 shows the device profile information may correspond to device profile information based on the electronic device RIM operating system platform.

表3 table 3

表3也包括很多各自简档部分,其包括硬件、存储器、定位、订户信息、以及软件。 Table 3 also includes a number of each profile section, which includes hardware, memory, location, subscriber information, and software. 这些简档部分类似于图3中示出的硬件简档310、软件简档312等。 These profiles part similar to FIG. 3 shows a hardware profile 310, 312 and other software profiles. 在表3的每个简档部分中,列出了很多管理对象。 In each profile section in Table 3, it listed a number of managed objects. 例如,表3的硬件简档部分列出了用于平台、制造商、型号、IMEI、PIN、水平分辨率、垂直分辨率、服务信息、彩色显示、颜色数目、OS主版本、OS次版本、OS构造号、以及OS发布版本的管理对象。 For example, the hardware portion of the profile Table 3 lists the internet, Manufacturer, Model, IMEI, PIN, horizontal resolution, vertical resolution, service information, display color, number of colors, the OS major version, minor version of the OS, OS configuration number, and OS release version of the managed object. 例如,使用根据本发明的代表性实施例中的设备简档,在单个设备管理会话期间,这些管理对象中的每个可在例如图2的电子设备107的电子设备中被访问/更新。 For example, using the device profile of a representative embodiment of the present invention, during a single device management session, each of these managed objects, for example, may be accessed / updated view of the electronic device 2 of the electronic device 107.

下面示出的表4图解了根据本发明的代表性实施例的用于电子设备的示例设备简档,例如,其可对应于用于例如图2的电子设备107的电子设备的图3的设备简档309。 Table 4 shown below illustrates an example of a device profile for an electronic apparatus according to a representative embodiment of the present invention, e.g., which may correspond to an electronic device such as the device 107 of FIG. FIG. 3 of the electronic apparatus 2 for profile 309. 例如,表4中示出的设备简档信息可与用于基于Symbian操作系统平台的电子设备的设备简档信息相对应。 For example, device profile information table shown in 4 may correspond to device profile information based on the electronic device Symbian OS platform.

表4 Table 4

表4也包括很多各自简档部分,其包括硬件、存储器、定位、订户信息、连接组、Email(电子邮件)设置、WAP设置、SMS设置、MMS设置、以及软件。 Table 4 also includes a number of each profile section, which includes hardware, memory, location, subscriber information, connection set, In Email (email) is provided, WAP settings, setting the SMS, MMS settings, and software. 这些简档部分类似于图3中示出的硬件简档310、软件简档312等。 These profiles part similar to FIG. 3 shows a hardware profile 310, 312 and other software profiles. 在表4的每个简档部分中,列出了很多管理对象。 Each profile section in Table 4, listed a number of managed objects. 例如,表4的硬件简档部分列出了用于平台、制造商、型号、修订版本、OEM信息、处理器族、CPU速度、处理器、处理器修订版本、IMEI、IMSI、背光灯激活、背光灯状态、水平分辨率、垂直分辨率、蓝牙、蓝牙名称、颜色数目、OS主版本、OS构造版本、以及网络状态的管理对象。 For example, the hardware profile table portion 4 lists the internet, manufacturer, model, revision, OEM information, the processor family, CPU speed, processor, processor revision, IMEI, IMSI, activating the backlight, a backlight state, horizontal resolution, vertical resolution, Bluetooth, Bluetooth name, number of colors, the OS major version, configuration version of the OS, and the management target network status. 例如,使用根据本发明的代表性实施例中的设备简档,在单个设备管理会话期间,这些管理对象中的每个可在例如图2的电子设备107的电子设备中被访问/更新。 For example, using the device profile of a representative embodiment of the present invention, during a single device management session, each of these managed objects, for example, may be accessed / updated view of the electronic device 2 of the electronic device 107.

在本发明的代表性实施例中,例如图2的DM服务器109的DM服务器可支持用于设备管理的web服务界面(WSI),其可由客户关怀服务器157和其它服务器用来访问电子设备107,并从电子设备107检索信息,如设备简档信息309。 In a representative embodiment of the present invention, for example, FIG. 2 DM server 109 may support a DM server for device management web service interface (WSI of), which may be customer care server 157 and other servers to access the electronic device 107, and retrieve information from the electronic device 107, such as the device profile information 309. 由此,网络105可使用DM服务器作为这种访问的网关,在总体上帮助电子设备107的远程访问、软件和硬件组件的操控,以及管理,并且具体地,帮助实现电子设备107的可改变参数。 Accordingly, the DM server network 105 may be used as a gateway to access this helps in the overall control of the electronic device remote access, software and hardware components 107, and management, and in particular, to help achieve the electronic device 107 may change parameters .

除了网络105的运营商之外,可允许诸如终端和网络制造商、企业、独立软件销售商、内容提供商、以及服务提供商的其它第三方访问电子设备107。 In addition to the 105 network operators, such as may allow other third-party network and terminal manufacturers, corporations, independent software vendors, content providers and service providers to access the electronic device 107. 例如,基于分配给第三方的权限(例如,访问控制列表(ACL)权限),并基于第三方被授权执行的操作,网络105可允许参数的设置、信息的检索等。 For example, based on rights assigned to a third party (e.g., an access control list (ACL) permissions), and based on the operation of the third party is authorized to execute the network setting parameter 105 may allow retrieval of information, and the like.

在本发明的代表性实施例中,可通过web(网络)服务,而帮助用来初始化成批操作(例如,在多于一个电子设备107中更新配置信息)的第三方软件销售商/服务提供商和DM服务器109之间的交互。 In a representative embodiment of the present invention, it may be through the web (Internet) service, and help to initialize batch procedures (e.g., update the configuration information in more than one electronic device 107) of the third-party software vendor / service provider interaction between providers and DM server 109. 例如,特定品牌、特定型号、以及/或者特定版本的所有电子设备可具有以成批操作方式更新的一些配置信息。 For example, a particular brand, model specific, and / or a particular version of all electronic devices may have some configuration information updated in batch operation. 在另一个实例中,可以成批方式更新(例如,不同品牌的)电子设备的特定集合。 In another example, a particular set may update the batch (e.g., a different brand of) the electronic device. 例如,这样的接口可提供典型由网络运营商采用的设备管理服务。 For example, such an interface may provide equipment management services typically employed by the network operator. 网络105可组织web服务界面,使得外部系统或实体能够与设备管理服务器109交互,以便访问一个或多个电子设备107。 Network interface 105 may be a web service organization, so that the external entity to interact with the system or the device management server 109, to access one or more electronic devices 107. 例如,这样的实体可包括网络105的运营商、或一些其它授权实体。 For example, such entities may include a network 105 operator, or some other authorized entity. 在本发明的代表性实施例中,例如客户关怀服务器157或外部系统(未示出)的服务提供商可初始化成批操作。 In a representative embodiment of the present invention, for example, a server 157 or the external customer care service provider system (not shown) may be initialized batch operation. 服务提供商可与DM服务器109交互,以进行成批操作。 Service providers can interact with the DM server 109 to perform batch operations. 服务提供商还可封装和调度由内容提供商提供的内容。 Service provider may package the content and scheduling provided by the content provider. 可以使该内容可从下载服务器151或从外部服务器得到,以便递交到电子设备107/用户的集合。 The content can be obtained from an external server or may be downloaded from the server 151 to submit the electronic device 107 to the set / user.

在本发明的代表性实施例中,可作为异步操作而执行由服务提供商调用的成批操作。 In a representative embodiment of the present invention, batch operation may be performed by a service provider called asynchronous operations. 例如,如果服务提供商在其调用成批操作时不提供标识符本身,则DM服务器109可向服务提供商提供标识符,例如作业标识符(ID)。 For example, if the service provider does not provide the identifier itself when they call batch operation, the DM server 109 may provide an identifier to the service provider, for example, a job identifier (ID). 随后,DM服务器109可传递成批操作的结果,并可将作业ID与结果相关联。 Then, the DM server 109 may transfer the results of batch operation, the job ID can be associated with the result.

图4是示出根据本发明的代表性实施例的、用于由图2的网络105提供的成批操作支持的示例工作流的流程图。 FIG 4 is a diagram illustrating a representative embodiment of the present invention, an example of a flowchart of a workflow batch operation support provided by the network 105 of FIG. 2 is used. 在块410,例如图2的客户关怀服务器157的服务提供商可识别成批操作、以及例如图2的电子设备107的接收电子设备的列表。 At block 410, FIG. 2, for example, customer care service provider server 157 may identify the batch operation, and a list of the electronic device 2 of FIG e.g. receiving electronic device 107. 接下来,在块412,服务提供商可将有关成批操作的信息和接收电子设备的列表传递到例如图2的设备管理服务器109的设备管理服务器。 Next, at block 412, the service provider may be a list of information and the batch operation receiving electronic device is transmitted to the device management server, for example, FIG. 2 of the device management server 109. 随后,在块414,设备管理服务器109可将有关成批操作的信息转发到每个接收电子设备107。 Subsequently, at block 414, the device management server 109 may forward the information about the batch operation of the electronic device 107 to each reception. 在块416,每个接收电子设备107可接收有关成批操作的信息,并可在电子设备107上执行操作。 At block 416, each receiving the electronic device 107 may receive information about the batch operation, and may perform operations on the electronic device 107. 在块418,例如,每个接收电子设备可将成批操作的结果传递到例如设备管理服务器109。 At block 418, e.g., each receiving the electronic device may be a batch operation result is transmitted to the device management server 109, for example. 在本发明的一个代表性实施例中,例如,在块420,设备管理服务器109随后可核对(collate)从接收电子设备107接收的结果。 In one representative embodiment of the present invention, for example, received from the receiving electronic device 107 in block 420, the device management server 109 may then check (COLLATE) results. 在另一个代表性实施例中,DM服务器109可立即将从接收设备的列表上的电子设备107接收的每个结果传递到服务提供商。 In another representative embodiment, each result immediately from the DM server 109 of the electronic device 107 receives the list of the receiving device is transmitted to the service provider. 随后,服务提供商(例如,客户关怀服务器157)可接收来自设备管理服务器109的通信(块422),其指示电子设备107上的成批操作的结果的可用性。 Subsequently, the service provider (e.g., customer care server 157) may receive communications from the device management server 109 (block 422), the results of which indicate the availability of the batch operation on the electronic device 107. 最后,在块424,服务提供商可从设备管理服务器109检索成批操作的结果。 Finally, at block 424, the service provider may retrieve the results from the batch operation of the device management server 109.

在本发明的代表性实施例中,例如,网络105可帮助外部系统(未示出)和例如DM服务器109的设备管理服务器之间的交互。 In a representative embodiment of the present invention, for example, network 105 may help an external system (not shown) the interaction between the DM server and the device management server 109, for example. 在本发明的代表性实施例中,例如,外部系统可包括电子设备107的制造商、或第三方软件销售商/服务提供商。 In a representative embodiment of the present invention, for example, an external system may include a manufacturer of the electronic device 107, or third-party software vendor / service provider. 外部系统可指示要从指定的电子设备107检索的信息的类型。 External system can indicate the type of information retrieved from the specified electronic device 107. 例如,DM服务器109可从指定电子设备107检索信息,并可将该信息传回到外部系统。 For example, the DM server 109 may retrieve information from the specified electronic device 107, and passes this information back to the external system. 可被检索的信息的类型包括:标准OMA DM协议管理对象,例如,DevInfo、DevDetail、以及DMAcc对象;以及外部系统希望从电子设备107检索的非标准对象和动态对象。 The type of information may be retrieved include: standard OMA DM protocol management object, e.g., DevInfo, DevDetail, and DMAcc object; and non-standard external system wishes to retrieve and dynamic objects 107 from the electronic device. DM服务器109可向外部系统提供WSI,其帮助对来自例如图2的电子设备107的电子设备的信息的检索。 WSI DM server 109 may provide an external system, for example, to retrieve information that help the electronic device of FIG. 2 of the electronic device 107 from the. WSI可接受设备标识信息、以及有关一个或多个管理对象的信息,作为参数。 WSI pharmaceutically device identification information, and information about one or more management objects, as a parameter.

图5是图解根据本发明的代表性实施例的、例如图2的网络105的网络在帮助由外部系统对例如电子设备107的电子设备中的信息进行访问时的操作的示例方法的流程图。 FIG 5 is an illustration of a representative embodiment of the present invention, e.g. flowchart of an example method of operating a network of a network 105 of FIG. 2 when the help information, for example, access to the electronic devices 107 by the external system. 在第一个块510,外部系统可识别例如图2的电子设备107的电子设备、以及要从电子设备107检索的数据。 The electronic device may identify, for example, FIG. 2 of the electronic device 107, and the data to be retrieved from the electronic device 107 in a first block 510, the external system. 接下来,在块512,外部系统可将识别电子设备107的信息、以及要检索的数据传递到例如图2的设备管理服务器109的设备管理服务器。 Next, at block 512, the external system can be an electronic device identification information 107, and transfer the data to be retrieved to the device management server, for example, FIG. 2 of the device management server 109. 在本发明的一些代表性实施例中,这可经由web服务界面执行。 In some exemplary embodiments of the present invention, which may be performed via a web service interface. 在块514,设备管理服务器109可将识别所请求的数据的信息发送到所选电子设备107。 Sent to the selected electronic device 107 in block 514, the device management server 109 may identify the requested data. 在块516,所选电子设备107可接收识别所请求的数据的信息,可从存储器检索所请求的数据,并可将所请求的数据传递到设备管理服务器109。 At block 516, the selected information identifying the electronic device 107 may receive the requested data, the requested data may be retrieved from the memory and transmitting the requested data to the device management server 109. 随后,在块518,设备管理服务器109可从所选电子设备107收集所请求的数据。 Subsequently, the data at block 518, the device management server 109 can be requested from the selected electronic device 107 to collect. 接下来,设备管理服务器109可将所收集的数据转发到外部系统(在块520),并且,外部系统可向设备管理服务器109确认所请求的数据的接收(在块522)。 Next, the device management server 109 may forward the collected data to an external system receives (at block 520) the data, and may be requested by an external system to the device management server 109 is confirmed (at block 522). 在本发明的替换代表性实施例中,当电子设备107将所请求的数据传递到DM服务器109时,DM服务器109可向外部系统发送通知,即所收集的数据已为递交/拾取而准备就绪。 In the ready alternative exemplary embodiment of the present invention, when the electronic device 107 will transfer the requested data to the DM server 109, the DM server 109 may send a notification to the external system, i.e. the data have been collected was submitted / pickup . 在这样的情形下,随后,外部系统可从DM服务器109检索所请求的数据。 In such a case, then, the external system can retrieve the requested data from the DM server 109.

在本发明的代表性实施例中,例如图2的网络105的网络可帮助例如客户关怀服务器157的服务提供商和DM服务器109之间的交互。 In a representative embodiment of the present invention, a network such as network 105 of FIG. 2 can help interactions between the customer care service provider server 157 and a DM server 109, for example. 例如,正在处理用户的客户关怀电话呼叫的例如图2的CCR 159的客户关怀代表(CCR)可经由DM服务器109,而从例如电子设备107的电子设备检索信息,以便确定电子设备107的状态、或电子设备107的用户所订购的服务的状态。 For example, e.g. CCR 159 in FIG. 2 Customer Care Representative (CCR) is processing the user's customer care telephone call via the DM server 109, and for example, retrieving information of the electronic device 107 of the electronic device, to determine the state of the electronic device 107 from state of the electronic device 107 or a user and services ordered. 在本发明的这样的代表性实施例中,例如,例如客户关怀服务器157的客户关怀服务器可检索“设备简档”(例如,多对象检索),而不是由典型的外部系统在一个时刻执行一个信息对象(例如,管理对象)的检索。 In such a representative embodiment of the present invention, e.g., such as customer care server 157 may retrieve the server's customer care "device profile" (e.g., multi-object retrieval), rather than in a typical external system performing a time information objects (e.g., managed object) retrieval. 另外,可允许客户关怀服务器157从电子设备107检索整个设备管理(DM)树(未示出)。 Further, the server 157 may allow the customer care retrieve the entire device management (DM) tree (not shown) from the electronic device 107. 例如,DM树可包括电子设备107的存储器中的对象可寻址数据结构,使用例如上述OMA DM协议的设备管理协议来访问所述数据结构。 For example, the DM tree may include an object in memory of the electronic device 107 addressable data structure, for example, the above-described protocol OMA DM device management protocol to access the data structure. 客户关怀服务器157还可指示要从指定电子设备107检索的特定信息类型。 Customer care server 157 may also indicate a particular type of information retrieved from the specified electronic device 107. DM服务器109可从指定电子设备107检索所需信息,以将其传回到客户关怀服务器157(或者,例如,通常传回到外部系统)。 DM server 109 may retrieve the desired information from the specified electronic device 107 to be passed back to the customer care server 157 (or, e.g., typically back to the external system). 例如,特别是如果由网络105的运营商管理客户关怀服务器157,客户关怀服务器157可具有与网络105的运营商的特殊信任关系。 For example, especially if 157, 157 may have a customer care server by the network operator customer care management server 105 special trust relationship with the network operator 105.

类似地,在企业客户关怀系统的情况下,在企业客户关怀系统和DM服务器109之间可存在信任关系。 Similarly, in the case of corporate customer care system, there may be a trust relationship between the enterprise and customer care systems DM server 109. 客户关怀服务器157可采用来自电子设备107的信息,并可采用web服务界面(例如,其可与DM服务器109的交互),以从电子设备107检索信息。 Customer care server 157 may employ the information from the electronic device 107, and may employ web service interface (e.g., which may interact with the DM server 109), retrieve the information from the electronic device 107. 在本发明的代表性实施例中,在客户关怀服务器157和DM服务器109之间可存在信任关系,由此,允许客户关怀服务器157检索多对象设备简档,如图3的设备简档信息309。 In a representative embodiment of the present invention, there may be a trust relationship between the customer care server 109 and the DM server 157, thereby allowing the server 157 to retrieve customer care multi-object device profile, device profile information in FIG. 3 309 . 例如,可由原始设备制造商(OEM)、或由网络105的运营商来定义这样的设备简档信息。 E.g., by original equipment manufacturers (OEM), or to define such a device profile information from the network operator 105. 客户关怀服务器157可提供识别电子设备107和要从电子设备107检索的管理对象等的信息。 Customer care server 157 may provide information identifying the electronic device 107 and the electronic device 107 to be retrieved from the management object or the like. 客户关怀服务器157可具有访问设备简档信息的各个部分(例如,硬件部分310、软件部分312、以及订户简档318)、或访问来自电子设备107的整个DM树的权限。 Customer Care respective portions 157 may have access to the server device profile information (e.g., hardware portion 310, software portions 312, 318, and subscriber profile), or access to the entire electronic device 107 from the DM tree of permissions. 在从电子设备107检索信息期间,可作为缺省的数据集而检索例如图3的设备简档309的完整设备简档。 During the electronic device 107 to retrieve information from the data set as a default, for example, FIG retrieving device profile 3 complete profile of the device 309.

图6是图解根据本发明的代表性实施例的、例如图2的网络105的网络在帮助从例如图2的客户关怀服务器157的客户关怀服务器对例如电子设备107的电子设备的访问时的操作的示例方法的流程图。 FIG 6 is an illustration of a representative embodiment of the present invention, a network such as network 105 of FIG. 2, for example, in helping the operation from the customer care server 157 in FIG. 2, for example, customer care server when accessing the electronic devices 107 a flowchart of an example method. 在第一个块610,例如图2的客户关怀服务器157的客户关怀服务器可识别用户、用户的电子设备、以及要检索的数据。 In a first block 610, for example, FIG 2 157 customer care server customer care server recognizes the user, the user's electronic device, and the data to be retrieved. 例如,该电子设备可对应于图2的电子设备107。 For example, the electronic device may correspond to the electronic device 107 of FIG. 在本发明的一些代表性实施例中,客户关怀服务器157可能未识别出数据。 In some exemplary embodiments of the present invention, customer care server 157 may not recognize the data. 接下来,在块612,客户关怀服务器157可将识别用户、用户的电子设备(例如,电子设备107)、以及要检索的数据的信息传递到例如图2的设备管理服务器109的设备管理服务器。 Next, at block 612, customer care server 157 may identify the user, the user's electronic device (e.g., electronic device 107), and the information to be retrieved data is transmitted to the device management server, for example, FIG. 2 of the device management server 109. 随后,在块614,设备管理服务器109可将识别所请求的数据的信息发送到所识别的电子设备107。 Subsequently, at block 614, the device management server 109 may transmit information identifying the requested data to the electronic device 107 is identified. 所识别的电子设备(例如,电子设备107)可接收识别所请求的数据的信息,可从存储器检索所请求的数据,并可将所请求的数据传递到设备管理服务器109(块616)。 Information data of the identified electronic device (e.g., electronic device 107) may receive identifying the requested, the requested data may be retrieved from the memory and transmitting the requested data to the device management server 109 (block 616). 如果未识别出所请求的数据,则可将该请求假定为对是对整个设备简档的请求,并返回包含在例如电子设备107的图3的设备简档309的设备简档中的信息。 If the requested data is not recognized, the request may be assumed to be a request for the entire device profile, and returns the information contained in the device profile, for example, device profile 309 of the electronic device 107 of FIG. 3. 随后,在块618,设备管理服务器109可从所识别的电子设备107收集所请求的数据,并且,在块620,例如,设备管理服务器109可将所收集的数据转发到客户关怀服务器157。 Subsequently, in block 618, the device management server 109 can be requested from the identified electronic device 107 to collect, and, at block 620, e.g., the device management server 109 may forward the collected data to the customer care server 157. 在本发明的替换代表性实施例中,设备管理服务器109可将整个设备管理树发送给客户关怀服务器157。 Embodiment, the device management server 109 may transmit the entire device management tree to the customer care server 157 in alternative exemplary embodiment of the present invention. 一些或全部设备管理树的传送可基于访问控制列表(ACL)。 Transfer some or all of the device management tree can control list (ACL) based access. 在块622,客户关怀服务器157可向设备管理服务器(例如,设备管理服务器109)确认来自电子设备(例如,电子设备107)的所请求数据的接收。 At block 622, customer care server to the device management server 157 may (e.g., the device management server 109) acknowledgment from the electronic device (e.g., electronic device 107) receives the requested data. 在块624,客户关怀服务器(例如,客户关怀服务器157)可随后向客户关怀代表159显示所接收的数据。 At block 624, customer care server (e.g., customer care server 157) may then display 159 to a customer care representative of the received data.

在本发明的代表性实施例中,例如,例如图2的网络105的网络可经由DM服务器109,帮助电子设备107和远程诊断服务器173、设备制造商(未示出)、或第三方软件销售商/服务提供商(未示出)之间的交互,以便确定电子设备107、或电子设备107的用户所订购的服务的状态。 In a representative embodiment of the present invention, for example, a network such as network 105 of FIG. 2 may be via the DM server 109, the electronic device 107 to help server 173 and remote diagnostics, device manufacturers (not shown), or third-party software sales / service provider (not shown) between the interaction, in order to determine the state of the electronic device 107, the electronic device 107 or a user and services ordered. 由此,可假定电子设备107能够在由DM服务器109指示收集诊断信息时收集诊断信息。 Accordingly, the electronic device 107 can be assumed that the diagnostic information is collected at the time indicated by the DM server 109 to gather diagnostic information. 随后,例如,远程诊断服务器173、设备制造商(未示出)、或第三方软件销售商/服务提供商可检索诊断信息。 Then, for example, remote diagnostics server 173, device manufacturers (not shown), or third-party software vendor / service provider may retrieve diagnostic information. 在本发明的一些代表性实施例中,例如,DM服务器109可以“推送方式(push mode)”将这样收集的信息递交到远程诊断服务器173、设备制造商、或第三方软件销售商/服务提供商。 In some exemplary embodiments of the present invention, for example, the DM server 109 can "push mode (push mode)" submitted to the information thus collected to a remote diagnostic server 173, device manufacturer, or third party software vendor / service provider providers.

例如,DM服务器109可从指定的电子设备107检索诊断信息,以将其传回到远程诊断服务器173、设备制造商、或第三方软件销售商/服务提供商。 For example, DM server 109 may retrieve diagnostic information from the specified electronic device 107 to be passed back to the remote diagnosis server 173, device manufacturers, or third-party software vendor / service provider. 电子设备107可在被指示收集诊断信息时开始收集诊断信息。 The electronic device 107 may begin collecting diagnostic information is instructed to gather diagnostic information. 在本发明的一些代表性实施例中,例如,可由DM服务器109检索所收集的诊断信息,以便将其传递到例如远程诊断服务器173、设备制造商、或第三方软件销售商/服务提供商。 In some exemplary embodiments of the present invention, for example, retrieve diagnostic information collected by the DM server 109, in order to pass it to the server 173, for example, remote diagnostics, device manufacturer, or third party software vendor / service provider.

图7是图解根据本发明的代表性实施例的、例如图2的网络105的网络在帮助从例如图2的客户关怀服务器157的客户关怀服务器对例如电子设备107的电子设备的远程诊断时的操作的示例方法的流程图。 FIG 7 is an illustration of a representative embodiment of the present invention, a network such as network 105 of FIG. 2 in the server, such as help from a customer care customer care FIG. 2, for example, the server 157 when the remote diagnostics of the electronic devices 107 flowchart of an example method of operation. 当例如图2的诊断服务器173的诊断服务器识别出电子设备和要检索的诊断数据时,图7的方法在块710开始。 When the diagnostic server 173, for example, FIG. 2 diagnostic server identifies the electronic device and the diagnostic data to be retrieved, the method of Figure 7 begins at block 710. 随后,诊断服务器173可将识别例如图2的电子设备107的电子设备、以及要检索的诊断数据的信息传递到例如设备管理服务器109的设备管理服务器。 Then, the diagnostic server 173 may pass the electronic apparatus 2 to identify the electronic device 107, for example, to retrieve information and diagnostic data to the device management server, for example, the device management server 109. 在本发明的一些代表性实施例中,例如,诊断服务器173可包括设备制造商、或第三方软件销售商/服务提供商。 In some exemplary embodiments of the present invention, for example, the diagnostic server 173 may include a device manufacturer, or third party software vendor / service provider. 接下来,在块712,诊断服务器173可将识别电子设备107以及要检索的诊断数据的信息传递到例如图2的设备管理服务器109的设备管理服务器。 Next, at block 712, the diagnostic server 173 may identify the electronic device 107 and the information transfer diagnostic data to be retrieved to the device management server, for example, FIG. 2 of the device management server 109. 例如,诊断服务器173可采用用于这种交换的web服务界面。 For example, the diagnostic server 173 to web service interface that can be exchanged. 随后,在块714,设备管理服务器109可指示所识别的电子设备(例如,图2的电子设备107)开始收集诊断数据。 Subsequently, at block 714, the device management server 109 may indicate that the identified electronic device (e.g., the electronic device 2 of FIG. 107) begins to collect diagnostic data. 在本发明的代表性实施例中,所识别的电子设备(例如,电子设备107)可随后接收识别所请求的诊断数据的信息,并可开始收集所请求的诊断数据(在块716)。 Embodiment, the identified electronic apparatus in a representative embodiment of the present invention (e.g., electronic device 107) diagnostic information may then receive data identifying the requested, and start collecting diagnostic data (at block 716) the request. 之后,所识别的电子设备(例如,图2的电子设备107)可基于预定条件(例如,时间或事件的出现),而将所收集的诊断数据传递到设备管理服务器109。 Thereafter, the identified electronic device (e.g., FIG. 2 of the electronic device 107) may be based on a predetermined condition (e.g., occurrence of an event or time), while the collected diagnostic data is transmitted to the device management server 109. 在块720,设备管理服务器109可从所识别的电子设备107接收所收集的数据。 Block 720, the device management server 109 may be received 107 from the identified collected in the electronic device. 如上所述,此通信可包括例如经由蜂窝、寻呼、无线局域、或无限广域网的无线通信。 As described above, this communication may include a wireless communication such as via a cellular, paging, wireless local area, wide area network or infinite. 在本发明的一个代表性实施例中,设备管理服务器109可随后将所收集的数据转发到诊断服务器173(在块722)。 Embodiment, the device management server 109 may then forward the collected data to the diagnostic server 173 (at block 722) in a representative embodiment of the present invention. 在其它代表性实施例中,例如,设备管理服务器109可将所收集的数据转发到电子设备107的制造商和/或第三方软件销售商/服务提供商。 In other representative embodiments, for example, the device management server 109 may forward the collected data to the manufacturer of the electronic device 107 and / or third-party software vendor / service provider. 接下来,在块724,诊断服务器173(或设备制造商、或第三方软件销售商/服务提供商等)可向设备管理服务器109确认所请求数据的接收。 Next, at block 724, the diagnostic server 173 (or the device manufacturer, or third party software vendor / service provider, etc.) may be the received data to the device management server 109 requests confirmation. 在块726,例如,诊断服务器173可随后存储所接收的数据。 At block 726, e.g., diagnostic server 173 may then store the received data.

在本发明的一些代表性实施例中,例如,电子设备107可收集诊断信息,并等待DM服务器109随后检索它。 In some exemplary embodiments of the present invention, for example, the electronic device 107 may collect diagnostic information, and wait for the DM server 109 then retrieves it. DM服务器109可在诊断服务器173、设备制造商、第三方软件销售商/服务提供商明确请求所收集的诊断信息时检索所收集的诊断信息。 DM server 109 may retrieve diagnostic information collected at the time of diagnosis server 173, device manufacturers, third-party software vendor / service provider to confirm the diagnosis information collection requests. 在其它代表性实施例中,电子设备107可继续收集诊断信息,并周期性地向DM服务器109报告它,以便随后由诊断服务器173、设备制造商、第三方软件销售商/服务提供商检索。 Embodiment, the electronic device 107 can continue to collect diagnostic information, and periodically reports it to the DM server 109, and then to 173, device manufacturers, third-party software vendor / service provider discovery by the diagnostic server in other representative embodiments. DM服务器109可在诊断服务器173、设备制造商、第三方软件销售商等明确请求所收集的诊断信息时递交所收集的诊断信息。 DM server 109 may submit the diagnostic information collected at the time of diagnosis diagnostic information server 173, device manufacturers, software vendors and other third-party explicitly requested collected. 或者,诊断服务器173、设备制造商、第三方软件销售商/服务提供商可在DM服务器109递交诊断信息(例如,周期性的)时接收这样的诊断信息。 Alternatively, the diagnostic server 173, device manufacturers, third-party software vendor / service provider may (e.g., periodically) receive such diagnostic information diagnostic information submitted in the DM server 109. 在其它代表性实施例中,电子设备107可收集诊断信息,并可等待DM服务器109随后检索它。 Embodiment, the electronic device 107 may collect diagnostic information, and wait for the DM server 109 then retrieves it in the other representative embodiments. 在诊断数据的收集已经开始之后,DM服务器109可在诊断服务器173、设备制造商、第三方软件销售商/服务提供商明确请求检索时检索所述诊断信息。 Collect diagnostic data has been after the start, DM server 109 can be retrieved at the time of diagnosis server 173, device manufacturers, third-party software vendor / service provider to retrieve the explicit request of diagnostic information.

根据本发明的代表性实施例,网络105可帮助电子设备107和外部系统(未示出)之间的交互。 According to an exemplary embodiment of the present invention, the network 105 may assist the electronic device 107 and the external system (not shown) between the interaction. 外部系统可跟踪电子设备107中的一个或多个事件的出现。 External system may track the advent of electronic device 107 to one or more events. 当出现事件时,电子设备107可通知例如图2的DM服务器109的设备管理服务器。 When an event occurs, the electronic device 107 may inform the DM server, for example, FIG. 2 of the device management server 109. 例如,DM服务器109可向外部系统报告事件的出现。 For example, DM server 109 may report the occurrence of an event external to the system.

在本发明的代表性实施例中,外部系统可向设备管理服务器(例如,DM服务器109)通知期望知道可能出现在电子设备107中的特定事件的出现。 Embodiment, the external system (e.g., the DM server 109) notifies desirable to know certain events in the electronic device 107 may occur in the device management server to a representative embodiment of the present invention. 例如,DM服务器109可向电子设备107通知其要报告特定事件。 For example, DM Server 109 may report a particular event which is to notify the electronic device 107. 当电子设备107确定已出现了特定事件时,电子设备107可向DM服务器109报告该出现。 When the electronic device 107 determines a specific event has occurred, the electronic device 107 may be the DM server 109 to report to occur. 随之,DM服务器109可向外部系统报告特定事件的出现。 Subsequently, DM server 109 may report certain events to external systems.

图8是图解根据本发明的代表性实施例的、例如图2的网络105的网络在帮助对例如图2的电子设备107的电子设备中的事件的出现进行监控时的操作的示例方法的流程图。 8 is a flow chart illustrating a representative embodiment of the present invention, a network such as network 105 of FIG. 2 in helping operation of the electronic device occurs, for example, FIG. 2 of the electronic device 107 in the event of an example method for monitoring Fig. 在块810,外部系统可识别电子设备和感兴趣的事件,并且,可请求例如图2的设备管理服务器109的设备管理服务器报告指定电子设备上的指定事件的出现。 At block 810, the external system and the electronic device may identify an event of interest, and may request the device management server, for example, FIG. 2 of the device management server 109 reports the specified event occurs on the specified electronic apparatus. 接下来,在块812,设备管理服务器(例如,图2的设备管理服务器109)可向所识别的电子设备(例如,电子设备107)传递识别指定事件的信息,并可请求该事件的出现的通知。 Next, at block 812, the device management server (e.g., FIG. 2, the device management server 109) may be identified by the electronic device (e.g., electronic device 107) transmitting the identification information of the specified event, and the event request occurs Notice. 随后,在块814,所识别的电子设备可监控指定事件的出现。 Subsequently, at block 814, the identified electronic device may monitor for an occurrence of a specified event. 一旦出现了指定事件,所识别的电子设备(例如,电子设备107)便可向例如图2的设备管理服务器109的设备管理服务器报告该出现(在块816)。 Once the specified event, the identified electronic device (e.g., electronic device 107) can, for example, the device management server device management server 109 reports to the FIG. 2 occurs (at block 816). 随后,在块818,设备管理服务器109可向外部系统报告该指定事件的出现。 Subsequently, at block 818, the device management server 109 reports the occurrence of the specified event to an external system. 在块820,外部系统可向设备管理服务器109确认该指定事件的出现的通知的接收。 Receiving a notification of the occurrence of a specified event confirmed that the device management server 109 in block 820, the external system. 应当清楚,尽管图8中示出的方法表示一个事件,但对单个事件的监控的支持不是本发明的具体限制,并且,在不脱离本发明的范围的情况下,同时监控大量事件是有可能的。 It should be clear that, although in FIG. 8 method shown represents an event, but particularly limited monitoring of single event support is not according to the present invention and, without departing from the scope of the present invention, while monitoring the number of events it is possible of.

在本发明的代表性实施例中,当电子设备107的用户呼叫客户关怀代表159以报告电子设备107的问题时,例如图2的客户关怀代表159的客户关怀代表可通过客户关怀服务器157的帮助而初始化从电子设备107的服务质量(QoS)相关参数的收集。 In a representative embodiment of the present invention, when a user calls the customer care representative of the electronic device 107, 159 to the electronic device 107 to report the problem, such as customer care on behalf of the customer care representative of 159 of FIG. 2 by the help of the customer care server 157 mass collected from the initialized service (QoS) of the electronic device 107 related parameters. 仅对于这样的QoS参数而举几个例子,客户关怀服务器157可帮助例如故障影响范围(incidence)和修理信息、故障影响范围信息、清除故障所花费的时间、以及设备或服务的累计停止时间的收集。 For this only a few examples of QoS parameters, customer care server 157 may help such as the scope of failure (incidence) and repair information, the scope of failure information, fault clearing time spent, as well as the cumulative stop time of equipment or services collect. 仅对于网络相关的QoS参数而举几个例子,客户关怀服务器157还可帮助从电子设备107收集与例如网络性能、网络内的呼叫成功率、服务访问延迟信息、呼叫掉线率、以及具有良好语音质量的连接的百分比相关的信息。 Only for network QoS parameters relevant and give a few examples, customer care server 157 electronic device 107 can also help to collect, such as network performance, call success rate within the network service access delay information, call drop rate, as well as from good information related to the percentage of connected voice quality.

在本发明的一个代表性实施例中,例如,用户/订户可被提供有转到例如图2的自维护网站/入口167的自维护网站/入口的能力,以更新设备简档、提供订户信息、以及访问下载/可下载的软件的细节。 In one representative embodiment of the present invention, for example, the user / subscriber may be provided with the ability to maintain self-maintained, for example, from the site / site inlet / inlet 167 of FIG. 2, to update the device profile, the subscriber information provided and details of access download / download software. 随后,可由例如客户关怀服务器157的客户关怀服务器访问在自维护入口交互期间由用户提供的、或从电子设备(例如,图2的电子设备107)检索的所有这样的信息。 Subsequently, server 157 may e.g. customer care customer care server access during maintenance from the inlet provided by the user interaction, or from the electronic device (e.g., the electronic device 2 of FIG. 107) all such information retrieval. 在本发明的代表性实施例中,每当用户联系客户关怀代表(例如,图2的CCR 159)、且客户关怀系统157能够与呼叫者的电子设备交互时,客户关怀系统157可自动地检索先前在例如图2中示出的自维护网站/入口167的自维护网站/入口处的自维护活动期间输入和收集的数据。 In a representative embodiment of the present invention, whenever a customer care representative of user contact (e.g., CCR 159 in FIG. 2), and the customer care system 157 can be, customer care system 157 may be automatically retrieved when interacting with the electronic device of the caller in the previous example shown in FIG. 2 self-maintenance site / data entry during maintenance activities from the input 167 and the self-maintenance of the collection site / inlet.

在根据本发明的一个代表性实施例的网络中,例如,例如电子设备107的电子设备的用户可采用如自维护网站/入口169的自维护网站/入口,以管理自维护、并进行电子设备107的诊断。 In the network according to a representative embodiment of the present invention, for example, an electronic device such as the user of the electronic device 107 may be employed as self-maintenance site / site inlet 169 of self-maintenance / inlet, to manage self-maintenance, and the electronic device 107 of diagnostics. 在随后用户的向客户关怀代表的呼叫期间,在与电子设备107的用户交互时,客户关怀代表可使用在用户自维护活动期间收集的这种信息。 During the call to the customer care representative subsequent user, when the user interacts with the electronic device 107, customer care representative may collect such information in a user-maintenance activities during use.

在本发明的代表性实施例中,特别是在电子设备107第一次出现在网络105上时,例如图2的电子设备107的电子设备可向设备管理服务器(例如,DM服务器109)注册它自身。 Embodiment, especially when the electronic device 107 the first time in the network 105, for example, the electronic apparatus 2 may be an electronic device 107 to the device management server (e.g., the DM server 109) which register in a representative embodiment of the present invention. itself. 当新的在电子设备107第一次出现在网络105中时,例如,例如DM服务器109的DM服务器可识别出新的电子设备标识符(ID)、订户ID组合,并可在与DM服务器109相关联的注册数据库中注册所关联的电子设备和订户ID。 When a new electronic device 107 in the first time in the network 105, such as, for example, the DM server DM Server 109 may recognize a new electronic device identifier (ID), a combination of the subscriber ID, the DM server 109 and may registration database associated with the electronic device associated with registration and subscriber ID. 可能由于电子设备107的自注册而出现新电子设备107的注册。 The possible emergence of new electronic equipment registered 107 due to the electronic device 107 from registration. 在自注册中,例如,例如电子设备107的电子设备可将其电子设备ID和订户ID传递到例如DM服务器109的设备管理服务器。 In the self-registration, for example, an electronic device such as electronic device 107 may be passed an electronic device ID and subscriber ID to the device management server, for example, DM Server 109. 例如,仅举两个例子,电子设备ID的例子包括国际移动设备标识符(IMEI)、以及电子序列号(ESN)。 For example, to name just two examples, examples of the electronic device ID comprises an international mobile equipment identifier (the IMEI), and an electronic serial number (ESN). 例如,订户ID可包括移动标识号(MIN)、国际移动站标识符(IMSI)、以及移动站综合服务数字网络(MSISDN)号中的任一个。 For example, the subscriber ID may include a mobile identification number (MIN), an International Mobile Station Identifier (the IMSI), and Mobile Station Integrated Services Digital Network (MSISDN) according to any one number. 如图2的DM服务器109的设备管理服务器可捕捉这种电子设备启动的注册的细节。 As shown in FIG. 2 DM server device management server 109 may capture the details of such an electronic device register start. 例如,DM服务器109可使用基于规则的引擎,并可触发(即发起)与新注册的电子设备107相关联的一个或更多个活动。 For example, the DM server 109 may use rules based engine, and to trigger (i.e. initiating) 107 associated with a new electronic device registered or more activities. 在本发明的一个代表性实施例中,DM服务器109可寻找零售数据库中的订户简档,其中,在销售活动(例如,订户购买电子设备107)期间捕捉/输入了订户简档。 In one representative embodiment of the present invention, the DM server 109 may look for retail subscriber profile database, wherein the sales activity (e.g., the electronic device 107 for later subscriber) capture / input during the subscriber profile. 例如,这可在零售市场/中心出现。 For example, this may occur in the retail market / center. 这样,例如,如DM服务器109的DM服务器可从零售数据库检索订户简档信息、预订计划信息、以及服务简档信息。 Thus, for example, as the DM server DM server 109 may be retrieved from a database of retail subscriber profile information, subscription plan information, as well as service profile information. 随后,DM服务器109可将这样的检索信息容纳在其自己的数据库、或所关联的数据库中。 Then, the DM server 109 may retrieve information received thus in its own database or a database associated.

在本发明的代表性实施例中,跟随在新电子设备107的自注册之后,例如,如DM服务器109的DM服务器可与外部零售商数据库(或服务器)交互,以使从零售商数据库检索的其它简档信息与新注册的设备注册信息相关或与其相关联。 In a representative embodiment of the present invention, follows the new registration from the electronic device 107, such as a DM server DM server 109 may interact with an external database retailer (or server), so that the retailer retrieved from the database other profile information associated with the device registration information newly registered or associated with it. 另外,在一段时间周期上,例如图2的DM服务器109的DM服务器可跟踪电子设备/订户所进行的事务的数量,跟踪通过附加服务的订户与所述购买所创建的新关联、或其它事务。 Further, in a period of time, for example, the DM server 109 of FIG. 2 DM server may track a transaction electronic device / subscriber for the number, the tracking service by adding a new subscriber for later association with the created, or other transaction .

本发明的代表性实施例中的DM服务器(例如,图2的DM服务器109)可在新电子设备107的自注册之后与外部零售商数据库(或服务器)交互,以检索已在零售中心或销售网站处的涉及用户的销售活动期间被收集的用户/订户的人口统计信息。 Representative examples of the DM server according to the present embodiment of the invention (e.g., the DM server 109 of FIG. 2) may be an external database retailer (or server) after a new interactive electronic device from register 107 to retrieve or sold in retail centers demographic information relating to the user of the site at the time of sale activity collected user / subscriber. 另外,在这样的注册之后,例如,可由DM服务器109或客户关怀服务器157维持和跟踪包括电子设备的交互的历史以及订户的事务历史的、用于用户/订户的服务使用简档。 In addition, after such a registration, for example, by the DM server 109 or 157 server to maintain customer care and interaction tracking transaction history, including the history of electronic devices and subscribers for user / subscriber service usage profiles.

可在这样的通信设备中看出本发明的各个方面,该通信设备包括:通信电路,其允许经由无线网络与至少一个远程服务器的无线通信;至少一个存储器,其包含可由处理器执行的机器可读代码;以及至少一个处理器,其可被操作地耦接到通信电路和至少一个存储器。 Various aspects of the present invention can be seen in such a communication apparatus, the communication apparatus comprising: communication circuitry which allows for wireless communication via a wireless network with at least one remote server; at least one memory containing machine executable by the processor may reading code; and at least one processor, which may be operatively coupled to the communication circuit and at least one memory. 机器可读代码可允许根据开放移动联盟(OMA)设备管理(DM)协议,在独立的设备管理会话中对多个管理对象的访问,并且,机器可读代码还可允许在单个设备管理会话中对包括多个管理对象的设备简档的访问。 It may allow the machine-readable code (OMA) Device Management (DM) protocol according to the Open Mobile Alliance, access to multiple management objects in a separate device management session, and the machine readable code may also allow a single device management session including access to device profile multiple managed objects. 在本发明的各种代表性实施例中,无线网络可包括下者中的一个:蜂窝式电话网络、无线广域网、无线局域网、以及寻呼网络。 A cellular telephone network, a wireless wide area network, wireless LAN, and a paging network: In this example, the wireless network may comprise one person in various representative embodiments of the present invention. 所述至少一个存储器可包括非易失性存储器,设备简档的至少一部分可被存储在非易失性存储器中,并且,非易失性存储器可包括快闪类存储器。 The at least one memory may include at least a portion of the non-volatile memory, device profile may be stored in a nonvolatile memory, and the nonvolatile memory may comprise a flash type memory.

在本发明的各种代表性实施例中,设备简档可包括多个各自的简档,多个各自的简档包括下者中的一个:硬件简档、软件简档、配置简档、存储器简档、订户简档、定位简档、以及连接性简档。 In various representative embodiments of the present invention, the device profile may include a respective plurality of profiles, each profile comprising a plurality of persons in a case: hardware profile, software profile, configuration profile, the memory profile, a subscriber profile, a profile positioning, and connectivity profile. 可能由于新订购的服务的消费而修改或添加各自的简档。 May modify or add their profiles due to the consumption of new subscription services. 设备简档可包括下者中的至少一个:遵从开放移动联盟(OMA)设备管理(DM)的./DevInfo管理对象、以及遵从OMA DM的./DevDetail管理对象。 Device's profile may include at least one of: compliance with the Open Mobile Alliance (OMA) Device Management (DM) of ./DevInfo management objects, and complied with the OMA DM Management Object ./DevDetail. 机器可读代码可允许与通信设备的操作相关的一个或多个服务质量参数的收集,并且,可基于通信设备的物理位置而自动启动服务质量参数的收集。 Machine readable code may allow for one or more collection associated with the operation of the communication device quality of service parameters, and, based on the physical location of the communication device can automatically start the collection of quality of service parameters. 可通过来自至少一个远程服务器的一个或更多个命令而启动服务质量参数的收集。 You may start to collect quality of service parameters through one or more commands from at least one remote server. 一个或多个服务质量参数可包括信号强度、通信设备的停止时间的测定、每次下载的掉线包的测定、以及每次成功下载的尝试的测定。 One or more quality of service parameters may include signal strength measured stop time, the communication device, determination of each download dropped packets, and determining each successful attempt to download. 在通信设备正在用于呼叫会话时,至少一个远程服务器可从通信设备检索一个或更多个服务质量参数。 When the communication device is used for the call session, the at least one remote server may retrieve one or more quality of service parameters from the communication device. 呼叫会话可为语音呼叫会话。 Call session can be voice call session.

在本发明的代表性实施例中,机器可读代码可允许通信设备基于从至少一个远程服务器接收的信息,而建立呼叫会话,在该期间,通信设备收集呼叫会话相关的数据。 Embodiment, the machine-readable code may allow the communication device based on information received from the at least one remote server, and establish a call session, during which, the communication device to collect data related to a call session in a representative embodiment of the present invention. 在本发明的各种代表性实施例中,通信设备可包括下者中的一个:蜂窝式电话、寻呼机、个人数字助理、以及个人计算机。 A cellular telephone, a pager, a personal digital assistant, and a personal computer: embodiment, the communication device may comprise a person in the various representative embodiments of the present invention. 可在预定义的时间周期内改变管理对象的值。 Management object value can be changed within a predefined time period.

可在用于多个通信设备的远程管理的系统中找到本发明的各个附加方面。 Can be found in various additional aspects of the present invention is the remote management of a plurality of communication devices in the system. 这样的系统可包括第一服务器,其经由无线通信网络而以通信方式耦接到多个通信设备。 Such a system may include a first server via a wireless communication network communicatively coupled to a plurality of communication devices. 第一服务器可包括可执行代码,其允许使用行业标准设备管理协议对多个通信设备中的管理对象的访问。 The first server may include executable code, which allows the use of industry standard device management protocol to access the plurality of communication devices managed objects. 该系统还可包括第二服务器,其以通信方式耦接到第一服务器。 The system may also comprise a second server, which is communicatively coupled to the first server. 第二服务器可包括可执行代码,其允许用于多个通信设备的用户的客户服务活动。 The second server may include executable code, which allows for a user communication device a plurality of customer service activities. 第一服务器可支持web服务界面,其支持第二服务器所进行的设备管理活动的调用。 The first server can support a web service interface, which supports calls the device management activities carried out by the second server. 在本发明的各种代表性实施例中,多个通信设备可包括下者中的一个:蜂窝式电话、寻呼机、个人数字助理、以及个人计算机,并且,无线通信网络可包括下者中的一个:蜂窝式电话网络、无线广域网、无线局域网、以及寻呼网络。 In various representative embodiments of the present invention, the plurality of communication devices may comprise one person: a cellular telephone, a pager, a personal digital assistant, and a personal computer, and a wireless communication network may include those of the : a cellular telephone network, wireless WAN, wireless LAN, and paging networks. 行业标准设备管理协议可包括开放移动联盟(OMA)设备管理(DM)协议。 Industry-standard device management protocol may include Open Mobile Alliance (OMA) Device Management (DM) protocol.

在本发明的代表性实施例中,可经由通信网络而远程访问web服务界面。 Embodiment, may be remotely accessed via a web service interface in a communication network of a representative embodiment of the present invention. 每个通信设备可包括设备简档,其允许在单个设备管理会话中对多个管理对象的访问。 Each communication device may comprise a device profile, which allows access to a plurality of managed objects in a single device management session. 该系统可提供用于经由web服务界面而调用的设备管理活动的作业标识符,并且,将作业标识符与经由web服务界面调用的设备管理活动相关联。 The system provides facilities management activities for job identifier via a web service interface invoked, and the job identifier with the device via a web service interface management activities associated with the call. 第一服务器和第二服务器可为同一服务器。 The first and second servers may be the same server.

在本发明的代表性实施例中,该系统可经由web服务界面发送所调用的设备管理活动的完成的通知,并且,可在从多个通信设备中的至少一个接收到设备管理结果之后发送该通知。 In a representative embodiment of the present invention, the system may send a notification of completion of activities of the called device management via a web service interface, and can be transmitted after at least one of the plurality of communication devices is received from the management apparatus to the results Notice. 第二服务器可向第一服务器提供识别至少一个通信设备的信息、以及要从所识别的至少一个通信设备检索的至少一个管理对象,并且,如果未接收到识别至少一个管理对象的信息,则第一服务器可检索缺省的管理对象集合。 The second server may provide the information to the first server information identifying at least one communication device, and the at least one management object from the identified at least one communication device retrieved, and if the identification is not received at least one management object, the first a server can retrieve the default set of managed objects. 根据本发明的代表性实施例的系统还可包括以通信方式耦接到第一服务器的第三服务器。 The system according to a representative embodiment of the present invention may further include a third server communicatively coupled to the first server. 第三服务器可包括可执行代码,其允许多个通信设备的诊断活动。 The third server may include executable code, which allows multiple communication devices diagnostic activities. 该系统可允许与多个通信设备中的至少一个的操作相关的诊断信息的收集。 The system may allow the plurality of communication devices associated with at least one diagnostic information collection operations. 该系统可允许报告在多个通信设备中的至少一个上的指定事件的出现,并且,可基于来自系统之外的请求,而允许报告。 The report appears in the system may allow the plurality of communication devices on at least a specified event, and may be based on a request from outside the system, allowing the report. 一旦从多个通信设备中的至少一个接收到报告,该系统便可向该系统外部的远程服务器通知指定事件的出现。 Once received from at least one of the plurality of communication devices to report, the system can notify occurrence of the specified event to the remote server external to the system. 对于多个通信设备中的一个的用户来说,多个通信设备中的一个中的一个或更多个管理对象是可经由web入口而访问的,并且,对于第二服务器来说,由用户访问的一个或多个管理对象是可访问的。 For users of a plurality of communication devices, the one of the plurality of communication devices in one or more managed objects may be accessed via a web portal, and, for the second server, the access by the user one or more managed objects are accessible.

因而,可以硬件、软件、或硬件和软件的组合而实现本发明。 Accordingly, it is possible in hardware, software, or a combination of hardware and software to achieve the present invention. 可以在至少一个计算机系统中以集中的方式、或不同元件跨越几个互连计算机系统而分散的分布式方式,而实现本发明。 May be in a concentrated manner, or in at least one different elements across several interconnected computer systems in a distributed computer system dispersed manner, and achieved the present invention. 适于进行在这里描述的方法的任意种类的计算机系统或其它设备是适合的。 The method described herein is suitable for any kind of computer system or other apparatus are suitable. 典型的硬件和软件的组合可为具有计算机程序的通用计算机系统,在被加载并执行时,该计算机程序控制计算机系统,使其进行在这里描述的方法。 A typical combination of hardware and software may be a general purpose computer system with a computer program that, when being loaded and executed, controls the computer system such that it carried out the method described herein.

本发明还可被嵌入在包括允许在这里描述的方法的实现的全部特征的计算机程序产品中,并且,在被加载到计算机系统中时,该算机程序产品能够执行这些方法。 The present invention can also be embedded in a method including all of the features described herein allow the implementation of a computer program product, and, when loaded in a computer system, the computer program product to carry out these methods. 本上下文中的计算机程序意味着:意图使具有信息处理能力的系统直接或在以下步骤中的任一个或全部之后执行特定功能的指令集的任意语言、代码或注释的任意表达,所述步骤即:a)转换到另一种语言、代码或注释;b)以不同的资料形式再现。 The computer program in the present context means: the information is intended to cause a system having processing capability to directly or any of the following steps after performing any or all of the expression, in any language instruction set of a particular function, the code or notation, i.e., the step of : a) conversion to another language, code or notation; b) reproduction in a different material form.

尽管已参照特定实施例而描述了本发明,但本领域的技术人员将理解,在不脱离本发明的范围的情况下,可作出各种改变,并且,可替换等价物。 While particular embodiments of the present invention has been described with reference to those skilled in the art will appreciate that, without departing from the scope of the present invention, various changes may be made, and equivalents may be replaced. 另外,可作出很多修改,以使特定的情形或资料适于本发明的教导,同时不脱离其范围。 In addition, many modifications may be made to adapt a particular situation or material to the teachings of the present invention, without departing from the scope thereof. 因此,意图使本发明不限于公开的特定实施例,相反,本发明将包括落入所附权利要求的范围内的所有实施例。 Accordingly, it is intended that the present invention is not limited to the particular embodiments disclosed embodiments, on the contrary, the present invention will include all embodiments falling within the scope of the appended claims.

Claims (36)

1.一种通信设备,包括:通信电路,其允许经由无线网络与至少一个远程服务器的无线通信;至少一个存储器,其包含可由处理器执行的机器可读代码;至少一个处理器,其被可操作地耦接到所述通信电路和所述至少一个存储器;其中,机器可读代码可允许根据开放移动联盟(OMA)设备管理(DM)协议,在独立的设备管理会话中对多个管理对象的访问;并且其中,机器可读代码还可允许在单个设备管理会话中对包括所述多个管理对象的设备简档的访问。 1. A communication apparatus, comprising: a communication circuit that allows wireless communication with wireless networks via the at least one remote server; at least one memory containing machine readable code executable by the processor; at least one processor may be operatively coupled to the communication circuit and the at least one memory; wherein the machine-readable code may allow (OMA) device management (DM) protocol according to the open mobile Alliance, a plurality of management objects in a device management session in a separate access; and wherein the machine readable code may also allow access to a management object comprises a plurality of said device profile in a single device management session.
2.如权利要求1所述的通信设备,其中,无线网络包括下者中的一个:蜂窝式电话网络、无线广域网、无线局域网、以及寻呼网络。 2. A communication device according to claim 1, wherein the wireless network comprises those under one of: a cellular telephone network, wireless wide area network, wireless LAN, and a paging network.
3.如权利要求1所述的通信设备,其中,所述至少一个存储器包括非易失性存储器,并且其中设备简档的至少一部分被存储在非易失性存储器中。 The communication device as claimed in claim 1, wherein the at least one memory comprises non-volatile memory, and wherein at least a portion of the device profile is stored in non-volatile memory.
4.如权利要求3所述的通信设备,其中,非易失性存储器包括快闪类型的存储器。 The communication device as claimed in claim 3, wherein the nonvolatile memory comprises a flash memory type.
5.如权利要求1所述的通信设备,其中,设备简档包括多个各自的简档,所述多个各自的简档包括下者中的一个:硬件简档、软件简档、配置简档、存储器简档、订户简档、定位简档、以及连接性简档。 5. The communication apparatus according to claim 1, wherein the device profile comprises a respective plurality of profiles, each profile of the plurality of the one person comprising: a hardware profile, software profile, configuration profile files, a memory profile, a subscriber profile, a profile positioning, and connectivity profile.
6.如权利要求5所述的通信设备,其中,由于新订购的服务的消费而修改或添加各自的简档。 6. A communication device as claimed in claim 5, wherein, due to the consumption of the new service subscription being modified or added to the respective profile.
7.如权利要求1所述的通信设备,其中,设备简档包括下者中的至少一个:遵从开放移动联盟(OMA)设备管理(DM)的./DevInfo管理对象、以及遵从OMADM的./DevDetail管理对象。 7. The communication apparatus according to claim 1, wherein the apparatus includes a lower profile by at least one of: a compliant Open Mobile Alliance (OMA) Device Management (DM) Management Object of ./DevInfo, and compliance of OMADM ./ DevDetail managed objects.
8.如权利要求1所述的通信设备,其中,机器可读代码允许与通信设备的操作相关的一个或多个服务质量参数的收集。 8. The communication apparatus according to claim 1, wherein the machine readable code associated with the operation of allowing the communication device to collect one or more quality of service parameters.
9.如权利要求8所述的通信设备,其中,基于通信设备的物理位置而自动启动服务质量参数的收集。 The communication device as claimed in claim 8, wherein, based on the physical location of the communication device automatically starts collecting quality of service parameters.
10.如权利要求8所述的通信设备,其中,通过来自所述至少一个远程服务器的一个或更多命令而启动服务质量参数的收集。 10. The communication apparatus according to claim 8, wherein, to initiate the collection of quality of service parameters to a remote server via at least one or more commands from the.
11.如权利要求8所述的通信设备,其中,所述一个或更多服务质量参数包括信号强度、通信设备的停止时间的测定、每次下载的掉线包的测定、以及每次成功下载的尝试的测定。 11. The communication apparatus according to claim 8, wherein the one or more quality of service parameters include measured signal strength, the communication device stop time, measured per download dropped packets, and each successful downloads measurement attempts.
12.如权利要求8所述的通信设备,其中,在通信设备正在用于呼叫会话时,至少一个远程服务器可从所述通信设备检索所述一个或更多服务质量参数。 12. The communication apparatus according to claim 8, wherein the communication device is being used in a call session, at least a remote server may retrieve the one or more quality of service parameters from the communication device.
13.如权利要求12所述的通信设备,其中,呼叫会话为语音呼叫会话。 13. The communication apparatus according to claim 12, wherein the call session for a voice call session.
14.如权利要求1所述的通信设备,其中,机器可读代码允许通信设备基于从所述至少一个远程服务器接收的信息而建立呼叫会话,在该期间,通信设备收集呼叫会话相关的数据。 14. The communication apparatus according to claim 1, wherein the machine readable code allows the communication device based on information received from at least one of the remote server to establish a call session, during which, the communication device to collect data related to a call session.
15.如权利要求1所述的通信设备,其中,通信设备包括下者中的一个:蜂窝式电话、寻呼机、个人数字助理、以及个人计算机。 15. The communication apparatus according to claim 1, wherein the communication device includes a lower by one: a cellular telephone, pager, personal digital assistant, and a personal computer.
16.如权利要求1所述的通信设备,其中,在预定义的时间周期内改变管理对象的值。 16. The communication apparatus according to claim 1, wherein the management object changing the value within a predefined time period.
17.一种用于多个通信设备的远程管理的系统,该系统包括:第一服务器,其经由无线通信网络而以通信方式耦接到所述多个通信设备,所述第一服务器包括可执行代码,其允许使用行业标准设备管理协议对所述多个通信设备中的管理对象的访问;第二服务器,其以通信方式耦接到所述第一服务器,所述第二服务器包括可执行代码,其允许用于所述多个通信设备的用户的客户服务活动;并且其中,所述第一服务器支持web服务界面,其支持所述第二服务器对设备管理活动的调用。 17. A system for managing a plurality of remote communication devices, the system comprising: a first server via a wireless communication network communicatively coupled to the plurality of communication devices, the first server comprising executing code, which allows the use of industry standard device management protocol communication device access to said plurality of managed objects; a second server, which is communicatively coupled to the first server, the second server comprising executable code that allows a user of the communication device of the plurality of customer service activities; and wherein the first server supports the web service interface, the second call to the device management server that supports the activities.
18.如权利要求17所述的系统,其中,所述多个通信设备包括下者中的一个:蜂窝式电话、寻呼机、个人数字助理、以及个人计算机。 Cellular telephones, pagers, personal digital assistants, and personal computers: 18. The system of claim 17 wherein said communication device comprises a plurality of persons in the preceding claim.
19.如权利要求17所述的系统,其中,无线通信网络包括下者中的一个:蜂窝式电话网络、无线广域网、无线局域网、以及寻呼网络。 19. The system according to claim 17, wherein the wireless communication network includes one person: a cellular telephone network, a wireless wide area network, wireless LAN, and a paging network.
20.如权利要求17所述的系统,其中,行业标准设备管理协议包括开放移动联盟(OMA)设备管理(DM)协议。 20. The system according to claim 17, wherein the industry standard device management protocol comprise the Open Mobile Alliance (OMA) Device Management (DM) protocol.
21.如权利要求17所述的系统,其中,可经由通信网络而远程访问web服务界面。 21. The system according to claim 17, wherein the remote access can be via a communication network web service interface.
22.如权利要求17所述的系统,其中,每个通信设备包括设备简档,其允许在单个设备管理会话中对多个管理对象的访问。 22. The system according to claim 17, wherein each communication apparatus includes a device profile, which allows access to a plurality of managed objects in a single device management session.
23.如权利要求17所述的系统,其中,该系统提供用于经由web服务界面而调用的设备管理活动的作业标识符。 23. The system according to claim 17, wherein the system provides facilities management activities for the job identifier via a web service interface invoked.
24.如权利要求17所述的系统,其中,所述系统将作业标识符与经由web服务界面而调用的设备管理活动相关联。 24. The system as claimed in claim 17 wherein said system management activities job identifier with the device via a web service interface is associated invoked.
25.如权利要求17所述的系统,其中,所述第一服务器和所述第二服务器为同一服务器。 25. The system according to claim 17, wherein said first server and said second server are the same server.
26.如权利要求17所述的系统,其中,该系统经由web服务界面而发送所调用的设备管理活动的完成的通知。 26. The system according to claim 17, wherein the system transmits notification of completion of activities of the called device management via a web service interface.
27.如权利要求26所述的系统,其中,在从所述多个通信设备中的至少一个接收到设备管理结果之后发送该通知。 27. The system according to claim 26, wherein the notification is sent after at least one received from the plurality of communication devices to the device management results.
28.如权利要求17所述的系统,其中,所述第二服务器向第一服务器提供识别至少一个通信设备的信息、以及要从所识别的至少一个通信设备检索的至少一个管理对象。 28. The system according to claim 17, wherein the second server providing information identifying at least a first communication device to the server, and from the identified at least one communication device to retrieve at least one management object.
29.如权利要求28所述的系统,其中,如果未接收到识别至少一个管理对象的信息,则第一服务器可检索缺省的管理对象集合。 29. The system according to claim 28, wherein, if the identification information is not received at least one managed object, then the first server may retrieve the default set of managed objects.
30.如权利要求17所述的系统,还包括:以通信方式耦接到第一服务器的第三服务器,所述第三服务器包括可执行代码,其允许所述多个通信设备的诊断活动。 30. The system according to claim 17, further comprising: communicatively coupled to the first server of the third server, the third server include executable code that allows the plurality of communication devices diagnostic activities.
31.如权利要求17所述的系统,其中,该系统允许与所述多个通信设备中的至少一个的操作相关的诊断信息的收集。 31. The system according to claim 17, wherein the system allows the plurality of communication devices and at least one collection of diagnostic information related to the operation.
32.如权利要求17所述的系统,其中,该系统允许报告在所述多个通信设备中的至少一个上的指定事件的出现。 32. The system of claim 17, wherein the system allows at least a specified event report appears on one of said plurality of communication devices.
33.如权利要求32所述的系统,其中,基于来自所述系统之外的请求而允许所述报告。 33. The system according to claim 32, wherein, upon request from outside the system allowing the report.
34.如权利要求32所述的系统,其中,一旦从所述多个通信设备中的至少一个接收到报告,该系统便向该系统外部的远程服务器通知所述指定事件的出现。 34. The system according to claim 32, wherein, upon receiving from the at least one of the plurality of communication devices reporting to the system Bianxiang remote server external to the system notifies the occurrence of said designated event.
35.如权利要求17所述的系统,其中,对于所述多个通信设备中的一个的用户,所述多个通信设备的一个中的一个或更多管理对象可经由web入口而访问。 35. The system according to claim 17, wherein the plurality of communication devices for a user of one of said plurality of communication devices in the one or more managed objects may be accessed via a web portal.
36.如权利要求35所述的系统,其中,对于所述第二服务器,通过用户访问的所述一个或更多管理对象是可访问的。 36. The system according to claim 35, wherein said second server for the access by a user of one or more managed objects accessible.
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