CA2532895A1 - Apparatus for supervising an automatic call distribution telephone system - Google Patents
Apparatus for supervising an automatic call distribution telephone system Download PDFInfo
- Publication number
- CA2532895A1 CA2532895A1 CA002532895A CA2532895A CA2532895A1 CA 2532895 A1 CA2532895 A1 CA 2532895A1 CA 002532895 A CA002532895 A CA 002532895A CA 2532895 A CA2532895 A CA 2532895A CA 2532895 A1 CA2532895 A1 CA 2532895A1
- Authority
- CA
- Canada
- Prior art keywords
- agent
- agents
- calls
- supervising
- pending
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Landscapes
- Sub-Exchange Stations And Push- Button Telephones (AREA)
- Telephonic Communication Services (AREA)
Abstract
An agent supervising system is used in a telephone call management and distribution system having a plurality of telephone stations assigned to a plurality of agents. The agent supervising system displays agent activities using distinctive color highlighting and text or icon depictions corresponding to agent identification, location and status information on a map representation and in a directory listing graphically represented on a display at the supervisor's station. The agent supervising system also interacts with an agent locating system for locating agents and displaying the agents on the map representation on the supervisor's display. The prediction of pending abandonment of queued calls and color alarms indicating such pending loss of calls are also provided and the potential financial impact of pending loss of calls are determined and displayed.
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US08/248,260 US5465286A (en) | 1994-05-24 | 1994-05-24 | Apparatus for supervising an automatic call distribution telephone system |
US08/248,260 | 1994-05-24 | ||
CA002190955A CA2190955C (en) | 1994-05-24 | 1995-05-23 | Apparatus for supervising an automatic call distribution telephone system |
Related Parent Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002190955A Division CA2190955C (en) | 1994-05-24 | 1995-05-23 | Apparatus for supervising an automatic call distribution telephone system |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2532895A1 true CA2532895A1 (en) | 1995-12-07 |
CA2532895C CA2532895C (en) | 2008-07-15 |
Family
ID=36035935
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002532895A Expired - Lifetime CA2532895C (en) | 1994-05-24 | 1995-05-23 | Apparatus for supervising an automatic call distribution telephone system |
Country Status (1)
Country | Link |
---|---|
CA (1) | CA2532895C (en) |
-
1995
- 1995-05-23 CA CA002532895A patent/CA2532895C/en not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
CA2532895C (en) | 2008-07-15 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKEX | Expiry |
Effective date: 20150525 |