AU2012200928B2 - Service interfacing for telephony - Google Patents

Service interfacing for telephony Download PDF

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Publication number
AU2012200928B2
AU2012200928B2 AU2012200928A AU2012200928A AU2012200928B2 AU 2012200928 B2 AU2012200928 B2 AU 2012200928B2 AU 2012200928 A AU2012200928 A AU 2012200928A AU 2012200928 A AU2012200928 A AU 2012200928A AU 2012200928 B2 AU2012200928 B2 AU 2012200928B2
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user
information
mobile device
content
authentication information
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AU2012200928A1 (en
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Harry B. Kargman
Joshua A. Strickon
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ACK Ventures Holdings LLC
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ACK Ventures Holdings LLC
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Priority to AU2006311709A priority patent/AU2006311709B2/en
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Priority to AU2012200928A priority patent/AU2012200928B2/en
Publication of AU2012200928A1 publication Critical patent/AU2012200928A1/en
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Publication of AU2012200928B2 publication Critical patent/AU2012200928B2/en
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Abstract

Abstract: During a telephone call between a telephone user and an interactive response system, the user is enabled to use only his voice and key presses on a numeric keypad of this telephone to interactively specify information that can be used to control 5 delivery of content to a visual display of, or a storage medium accessible by, a target telephone which may be a land-line phone, a mobile phone, or some other device acting as a telecommunications device. The target telephone has a visual display or a memory to display or store the delivered content, which may include ringtones, text messages, games, wallpapers, ring-back tones, video clips, web pages, applications, or links to 10 information. The user is enabled to engage in an interaction with the response system that is representative of an interaction between the user and a server connected to the Internet. On behalf of the user, a separate interaction is conducted with the server through the Internet based on the representative interaction. Information is received that can be used to identify the user and the target device. Based on the received 15 information, user authentication information is transmitted to the user, the authentication information is received from the user, and the user is allowed to access a service. 3157938_1 (GHMatters) P77737AU 1 .r .> C)N

Description

AUSTRALIA Patents Act 1990 COMPLETE SPECIFICATION Standard Patent Applicant (s) ACK Ventures Holdings, LLC Invention Title: Service interfacing for telephony The following statement is a full description of this invention, including the best method for performing it known to me/us: 5 SUMMARY In general, during a voice communication between a user's mobile device and an interactive response system, the user may be enabled to use only his voice and key presses on a numeric keypad of his mobile device to interactively specify information that can be used to control delivery of content to a visual display of, or a storage medium accessible by 10 a target mobile device. Implementations may include one or more of the following features. The user's mobile device may include a mobile phone, a mobile computer, or another device acting in the capacity of a telecommunications device. The target telephone may include the user's mobile device, the user's mobile phone or other device, or the mobile device of someone 15 other than the user. The interactive response system may include an IVR system. The content may include a ringtone, a text message, a game, wallpaper, a video clip, a ring back tone, an application, a web page, or a link to information. The content may be delivered by a supplier of content. The supplier of content may be independent of the interactive response system. The information specified by the user may include an 20 identification of the content. The information specified by the user may include billing information. There may also be communication with a service provider with respect to delivery of the content based on the information specified by the user. There may be interaction with a service provider to cause the content to be delivered. The service provider may be independent of the interactive response system. Information provided in 25 connection with the voice communication may be used to manage a user account associated with the user. Information may be automatically obtained during the voice communication that identifies the user, and the information identifying the user may be used to instruct a third party to bill the user for the content. The third party may provide mobile device services to the user. 30 In general, during a voice communication between a user's mobile device and an interactive response system, the user may be enabled to engage in an interaction with the 2 315793a_1 (GHMaUers) P77737 AU I 5 response system that is representative of an interaction between the user and a server connected to the Internet, and, on behalf of the user, a separate interaction is conducted with the server through the Internet based on the representative interaction. Implementations may include one or more of the following features. The voice communication may be conducted on a bandwidth-limited channel and the separate 10 interaction through the Internet may be conducted on a higher-bandwidth channel. At least part of the voice communication and part of the separate interaction through the Internet may occur at the same time. At least part of the voice communication and part of the separate interaction through the Internet may occur at different times. The server may be independent of the interactive response system. Information may be automatically obtained 15 during the voice communication that identifies the user, and that information may be used to identify the user to the server. In general, during a voice communication between a user's mobile device and an interactive response system, the user may be enabled to use only his voice and key selections on a numeric keypad of his mobile device to interactively specify information 20 that can be used to control delivery transaction, information is automatically obtained during the voice communication that identifies the user, and the information is used to facilitate the transaction. Implementations may include one or more of the following features. The information that identifies the user may include a caller ID, a subscriber ID, or a handle. 25 An account of the user may be managed based on the automatically obtained information and the information specified by the user. In general, during a voice communication between a user's mobile device and an interactive response system, information may be received that can be used to identify the user, based on the received information, user authentication information is transmitted to 30 the user, the authentication information is received from the user, and the user is allowed to access a service. 3 315793_1 (GHMser) P77737AU.1 5 In accordance with a first aspect of the present invention, there is provided a method comprising: during a voice communication between a user's mobile device and an interactive response system, receiving information that can be used to identify the user, 10 based on the received information, transmitting user authentication information to the user, receiving from the user the authentication information, and allowing the user to access a service based on the authentication information, the accessing enabling the user to use only the user's voice and key 15 selections on an interface of the user's mobile device to interactively specify information that can be used to control delivery of content to a target device, the content being delivered separately from the interaction with the interactive response system, wherein at least one of the user authentication information transmitted to the user 20 and the authentication information received from the user is encrypted. A method is also provided that comprises: during a voice communication between a user's mobile device and an interactive response system, receiving information that can be used to identify the user, based on the received information, transmitting user authentication information to the user, 25 receiving from the user the authentication information, the received authentication information being encrypted, and allowing the user to access a service. In accordance with a second aspect of the present invention, there is provided an apparatus comprising: 30 a server configured to: during a voice communication between a user's mobile device and an interactive response system, receive information that can be used to identify the user, 4 5143238_1 (GHMatters) P77737.AU.1 5 based on the received information, transmit user authentication information to the user, receive from the user the authentication information, and allow the user to access a service based on the authentication information, the accessing enabling the user to use only the user's voice and key selections on an 10 interface of the user's mobile device to interactively specify information that can be used to control delivery of content to a target device, the content being delivered separately from the interaction with the interactive response system, wherein at least one of the user authentication information transmitted to the user and the authentication information received from the user is encrypted. 15 An apparatus is also provided that comprises: a server configured to: during a voice communication between a user's mobile device and an interactive response system, receive information that can be used to identify the user, based on the received information, transmit user authentication information to 20 the user, receive from the user the authentication information, the received authentication information being encrypted, and allow the user to access a service. In accordance with a third aspect of the present invention, there is provided a method of 25 controlling delivery of content comprising: receiving with a recognition module for an interactive response system, during a voice communication between a user's mobile device and the interactive response system, input in the form of audio, or selections on an interface of the user's mobile device; interpreting the input with the recognition module; 30 using the interpreted input to generate output that controls delivery of content to a visual display of, or a storage medium accessible by, a target device, the target device being the user's mobile device or another device. 5 5143238_1 (GHMaters) P77737AU.1 5 In accordance with a fourth aspect of the present invention, there is provided an apparatus for controlling delivery of content comprising: an interactive response system including: an interface for receiving input during a voice communication from a user's mobile device in the form of only audio, and selections from an interface of 10 the user's mobile device, a recognition module receiving the input from the interface, the recognition module interpreting the input, and a services interface used with the interpreted input to interact separately with a service provider to cause content to be delivered to a visual display of, or a 15 storage medium accessible by, a target device, the target device being the user's mobile device or another device. In accordance with a fifth aspect of the present invention, there is provided a method of user interaction with a response system comprising: receiving with a recognition module for an interactive response system, during a 20 voice communication between a user's mobile device and the interactive response system, input in the form of audio, and selections from an interface of the user's mobile device, interpreting the input with the recognition module; using the interpreted input to interact with a server through the Internet on behalf of the user's mobile device, the interaction causing content to be delivered to a 25 visual display of, or a storage medium accessible by, a target device, the target device being the user's mobile device or another device . In accordance with an sixth aspect of the present invention, there is provided a method of controlling delivery of content comprising: receiving with a recognition module for an interactive response system, during a 30 voice communication between a user's mobile device and the interactive response system, input in the form of audio, and selections on an interface of the user's mobile device, interpreting the input with a recognition module that generates output that can 6 5143238_1 (GHMatter) P77737AU.1 5 be used to control a content delivery transaction, automatically obtaining information during the voice communication that identifies the user, and using the interpreted input and the information identifying the user to facilitate the content delivery transaction. 10 In accordance with a seventh aspect of the present invention, there is provided a method of authenticating a user's access to a service comprising: receiving at a server, during a voice communication between a user's mobile device and an interactive response system, information that can be used to identify the user of the mobile device, 15 based on the received information, transmitting user authentication information accompanied by a token to the user through a message system, receiving back from the user the token in an intact condition, and allowing the user to access a service based on the condition of the token. Among the advantages of embodiments of the invention it is believed may be one or more 20 of the following. Users of mobile devices that do not have data capabilities, or who do not wish to or cannot use whatever data capabilities their mobile devices have, may use services intended for users who can and do use phones with data capabilities. Users of mobile devices that do have data capabilities may use these services in a simplified manner. They may use these services by dialing their mobile devices in a manner to which 25 they are accustomed for making voice communication. The interactive voice response system may have a faster connection to a network such as the Internet than the user's mobile device or other device has, and, by relaying information between a user and servers on the Internet, it may allow the user to access information from servers faster or more conveniently than they could if they were directly communicating with those servers using 30 their device's data capabilities. 7 5143238_1 (GHPAtter) P77737.AU.1 5 Other embodiments include other combinations of the aspects and features described above and other aspects and features expressed as methods, apparatus, systems, program products, and in other ways. The invention will be more fully understood and other advantages and features of specific embodiments of the invention will become apparent from the following 10 description. The description is provided with reference to the accompanying drawings. DESCRIPTION OF DRAWINGS Figures 1-7 are a block diagrams. Figure 8 shows a mobile device. 15 Like reference symbols in the various drawings indicate like elements 7a 51432381 (GHMatter) P77737.AU.1 5 DETAILED DESCRIPTION As shown in figure 1, when a user 114 wishes to communicate with a service provider 130, she may use a telephone 112 to call an IVR 100 over a communication line 116. The communications line 116 could be a telephone network, a cellular network, a Voice Over Internet Protocol (VOIP) connection, or another method of voice 10 communication. If the service provider were a bank, for example, the user could dial a number provided by the bank and be connected to an IVR operated by or on behalf of the bank. Within the IVR 100, an interface 102 connected to the communications line 116 generates signals to communicate in both directions with the user 114. In one direction, the 15 IVR can provide voice response or voice prompting to the user, for example. In the other direction the IVR can receive speech and touch tones from the user and the user's phone. The audio (voice) signals to be transmitted to the user 114 are provided by a speech generation module 104 over line 124. The speech generation module 104 could synthesize voice from a data source 105 such as stored text or text provided to it, or could play back 20 recorded real speech. The user's speech or touch-tones corresponding to her button presses on a telephone 112, are passed by the interface 102 to a voice & tone recognition module 106. The voice & tone recognition module 106 interprets the words spoken by the user 114 or the tones generated by the telephone 112. A controller 108 receives the user I14's input as interpreted by the voice and tone recognition module 106 over line 126 and may, in 25 appropriate cases command the speech generation module 104 over line 120 to generate an appropriate output in cases where a spoken prompt or a spoken response is needed. The controller 108 is in communication with the service provider 130 through a services interface 110 and lines 122 and 128. By communication with the service provider 130 and based on its own programming, the controller 108 determines what action (if any) to take 30 in response to the user I14's input and what output (if any) to instruct the speech generation module 104 to produce. The response could include hanging up, asking for more information, or providing information from the service provider to the user by voice 8 3157938_1 (GHMat-rs) P77737 AU I 5 response, for example. The telephone 112 could be a land-line telephone, a mobile phone, a mobile computer, or some other device acting as a telecommunications device. The lines 116, 118, 120, 122, 124, 126, and 128 could each be an analog or digital communication link. Any two or more of the interface 102, the speech generation module 104, the voice & tone recognition module 106, the controller 108, and the services 10 interface 110 could be partially or fully integrated into a single unit, for example, a computer, eliminating the need for one or more of the dedicated lines 118, 120, 122, 124, or 126. Any of one or more of the interface 102, the speech generation module 104, the voice & tone recognition module 106, the controller 108, and the services interface 110 could be implemented in software or in hardware or a combination of the two, and may be 15 located at a single site or distributed in multiple locations. The IVR 100 or any of its components may be operated by the service provider 130 and located at its facilities or may be operated by an independent operator or located separately from the service provider 130's facilities. The service provider 130 could be anything that receives or provides information or services, from a single computer to a multinational corporation. 20 Users of cellular telephones or other portable devices, such as PDAs, increasingly use cellular data networks to communicate with service providers, either directly for a service offered by their network providers, or through the Internet in other cases. As illustrated in figure 2, the user 114 uses a device 200 to access a cellular data network 202 over a wireless link 206, and through the network to access a data service provider 204. 25 The data service provider 204 is connected to the cellular data network 202 though a link 208. The link 208 could be a wireless link directly to the cellular data network 202, or it could be a wired or wireless link to an intermediate point, such as an operator (not shown) of the cellular data network 202. The data service provider 204 could be an interactive service that provides information, services, or products to the user 114, or an intermediary 30 service that causes transmission of information, services or products to the user 114 from a third party 210 through links 212 and 214. The device 200 could be a mobile phone, a mobile computer, or some other device capable of connecting to cellular data network 202. 9 31579381 (GHNattem) P77737 AU.I 5 One example is a ringtone service, in which the user 114 sends a text message to the data service provider 204 indicating her preferences related to ringtones, and the data service provider 204 then transmits a ringtone to the user 114 which she can then use on her cellular phone. The ringtone is stored in a memory 804 on the device 200, as shown in figure 8. The user 114 might include payment information in her initial message, or the 10 data service provider might bill the user 114 through her service provider 216, with which it communicates over a link 218. Interaction by the user with the data service provider 204 can be made simple, quick, cheap, and pleasant, especially in the context of a bandwidth-limited channel, by enabling the interaction with the IVR (or other user interfacing system) to occur over a 15 telephone system 300 (figure 3) using lines 302 and 304. The line 302 is a communications link provided by the user 114's telephone service provider 310, which could be wireless if the device 200 is a cell phone, or wired if the device 200 is a land-line phone. The link 304 is whatever link the IVR 100 has to the telephone system 300, such as a traditional land line telephone service. The IVR could be operated by the telephone service provider in 20 some cases. The telephone system 300 could be the public telephone system or it could be a private telephone system, or a combination. Any of the links 302 and 304 or the telephone system 300 could be replaced in this example by another voice-based communications system such as VOIP. The IVR 100 in turn communicates with the data service provider 204 over a link 25 306. The IVR 100 converts voice or tone input provided to it by the user 114 into data input expected by the data service provider 204. Similarly, it converts any response from the data service provider 204 into speech which it communicates back to the user 114. To use this system, the user 114 need only enter a standard telephone number into the device 200 to reach the IVR 100 and then simply speak to and listen to the IVR 100 or press 30 numbers on the device 200. Dialing, speaking, listening, and pressing numbers are actions that any user of a phone has already learned and knows how to use intuitively. 10 3157938_1 (GHPaters) P77737.AU.1 5 In some implementations, illustrated in figure 4, the user's 114 interaction with an Internet-based server can be made faster, easier, and more intuitive by connecting the IVR 100 through a high-bandwidth link 404 to the Internet 400. Then the IVR conducts high speed interaction with, for example, the World Wide Web instead of the user using a lower bandwidth link and a browser that is constrained by a small screen and a numeric keypad 10 of a typical hand-held device. The user 114 uses the device 200 to communicate with the IVR 100 over the links 302 and 304 and the phone system 300, or another voice-based communications system such as VOIP, as in figure 3. Because the high-bandwidth link 404 provides a fast connection to the Internet 400, the IVR 100 can convert the user I14's input into Internet communications, transmit them to a host 402 connected to the Internet 400 by 15 a link 406, and convert any response to voice and read it back to the user 114 more quickly than the cellular data network 202 of figure 2 could have transmitted the user 114's input and returned the 402's response in digital form. In the examples of figures 3 and 4, the service or host with which the IVR 100 is communicating on behalf of the user 114 may require identification of the user 114, or the 20 IVR 100 may require such identification itself. As illustrated in figure 5, instead of requiring or trusting the user 114 to provide such identification, the identification can be provided by the phone system 300 via a caller ID message 500. The identification could be a subscriber ID or a handle, for example, if the user is using a telephone system that does not support caller ID. The IVR 100 could communicate that identification to any service 25 provider or host with which it communicates. This could be done in a pre-arranged fashion, if a service provider, e.g., the data service provider 204 in figure 3, is equipped to receive caller ID information. In some implementations, it could be done on the fly, for example, by automatically providing identification information that is requested by an Internet host, e.g., Internet host 402 in figure 4, skipping the step of reading to the user 114 the request 30 for identification and getting a response from the user 114. At some level of the transaction, in the IVR 100, at the service provider 204, or somewhere else in the process, the identification provided by the caller ID message 500 is processed and can be used to look I I 3157938_1 (GHlatter) P77737 AU.1 5 up or create an account with integration into the user 114's service provider's billing system or a credit card billing system 502, which may be in communication with the IVR 100 over a link 504. The information provided in the caller ID message may also be used to determine that the caller is using a cellular phone. In some implementations, as shown in figure 6, the IVR 100 may direct a server 10 600 to directly provide something to the user 114. The user 114 uses the device 200 to communicate with the IVR 100 through the phone system 300, as before. In response to the user I14's input, the IVR 100 sends a command 606 to the server 600. The server 600 sends, for example, some content 608 to the user 114. The content is then displayed on a visual display 802 or stored in a storage medium 804 or 806, as shown in figure 8. The 15 server 600 might also be instructed to send some content 610 to another user 602 using a device 604. For example, the user 114 may request that a ringtone be sent either to himself or to the user 602 by providing the user 602's phone number or other identification. The IVR relays that request to the server 600, and the ringtone is sent as the content 608 or 610 to the device 200 or 604, respectively, and stored in the storage medium 804 or 806. 20 Content that is suitable for visual display, such as a wallpaper or a game, may be displayed on the visual display 802 instead of or in addition to being stored in the storage medium 804 or 806. The content 608 and 610 may be communicated using a cellular data network as in figure 2, or, if suitable, could be communicated via the phone system 300 or any other means of transmitting content to a device. The content may be transmitted once, or may be 25 transmitted on a recurring basis, for example a ringtone of the week service. Any charges for the content may be based on the caller ID message 500 or on information provided by the user 114 at the time he requests the content. Such a service can be advantageous when the results of a request must be sent as data, but the request for that data can more easily be communicated over the phone. The visual display 802 may be a text display, such as for 30 displaying text messages, or a graphics display capable of displaying videos, wallpapers, video games, or other visual content. The storage medium 804 may be an internal memory built into the device or it may be a removable memory, for example a memory card. The 12 3157938_1 (GHWaUeri) P77737 AU 1 5 network storage medium 806 may be a storage medium not integrated with the phone but accessible by it through connection 808, which may be a short-range wireless network, a cellular data network, a data cable, infrared communication, or some other means. Storage media 804 and 806 may be any of a volatile memory, a flash memory, a hard disk, or any other form of memory used for storage of data. 10 Rather than sending the content directly to the user, the IVR 100 may direct the server 600 to send a message to the phone that contains a link to the desired service or content. When the user receives the message and opens the link, he is connected to the service or content through the phone's data capabilities as if he had navigated to that point using the phone's data capabilities, for example a mobile web browser, in the normal 15 manner. Such a service can be used to simplify the process of accessing services through the phone's data capabilities, for example by simplifying the information that must be provided to a user for him to find a particular services. Instead of instructing the user to navigate through a particular series of mobile web pages, the user can be given a phone number that, when called, will cause the IVR, through a server, to send the user a link 20 directly to the final page of the series. In some implementations, a server or service provider with which a user is in communication needs to verify the identification provided by the user. As shown in figure 7, the user 114 is in communication with a server 706 through a relay 702 over links 708 and 710. The relay 702 and links 708 and 710 could be one of the examples of figures 2, 3, 25 4, or 6, or another method of communicating between the device 200 and the server 706. The server 706 could be a data service provider 204 (figures. 2, 3), an internet host 402 (figure 4), a server 600 (figure 6), or another similar device or service. The user 114 provides his phone number or other appropriate address-type identification, e.g., an email address, to the server 706, and the server 706 sends a message containing a token 704 to 30 the user 114 according to the phone number or other address-type identification provided. The message is transmitted through a message system 700, which could be a Short Message Service (SMS) operated by cellular telephone operators, or the Internet email 13 3157938_1 (GHMaders) P77737 AU 1 5 system, or another method of transmitting digital messages to devices. When the device 200 receives the message containing the token 704, it relays the token 704 back to the server 706. If the token 704 is returned intact, i.e., the data comprising it has not been altered, or has been altered in an expected manner, the server 706 can be confident that the identification provided by the user 114 was in fact the user I14's identification. The token 10 704 could be data representing an encrypted value, such that the user 114 could not determine what value to send to the server 706 if he wished to forge the token 704, or it could be an Internet link that the user 114 must follow to demonstrate the authenticity of the information he provided. In some implementations the features of figures 6 and 7 are combined, as when a 15 user wishes to purchase content using one phone, but have that content delivered to a different phone, as in figure 6, and further wishes to have the charges for the purchase collected through the receiving phone's account with a cellular service provider. The user 114 provides the phone number of the receiving phone 604 when purchasing content. Before the content 610 is transmitted, the IVR sends a message, e.g., an SMS message, 20 through message system 700 to the designated receiving phone 604 asking the recipient 602 to take some action to confirm the purchase. When the recipient 602 takes that action, e.g., by replying to the SMS message, the IVR instructs the server 600 to transmit the content 610 and sends a message over a link 712 to the user 602's cellular service provider 216 instructing it to charge the user 602 for the content. 25 In one implementation, a user dials the number for a ringtone vendor on her cell phone and makes the call using her cellular service provider. The call is routed to an IVR operated on behalf of the vendor by an IVR operator. The IVR answers the call and plays recorded and synthesized speech to the user to tell her about the ringtones available from the vendor. In addition, when the call is connected, the cellular service provider transmits a 30 caller ID message identifying the caller to the IVR. When the user hears the description of the ringtone she wishes to purchase, she speaks or presses buttons on her cell phone as instructed by the IVR. Before gathering billing information, the IVR may communicate 14 3157938_1 (GHatter) P77737 AU.1 5 with the vendor to inquire whether the user already has an account for which billing information is known. If not, the IVR connects to the cellular service provider to verify that the user can be charged for her purchase through the cellular service provider. If the user cannot be charged through her cellular service provider, the IVR asks the user to enter credit card information. Upon receiving appropriate billing information, the 10 IVR transmits the user's identification, purchase selection, and billing information to the vendor. The vendor then creates an account for the user, if she does not already have one, charges her for her purchase, and transmits the selected ringtone to the user's phone using MMS, WAP Push or other protocols for transmitting information to a cell phone. The ringtone is then stored in the phone's storage medium or in available network storage. 15 Alternatively, the IVR could handle the account creation and billing, and simply inform the vendor what ringtone to send. The user receives the purchased ringtone on her cell phone. In some implementations, after creating an account for the user and receiving the user's ringtone preferences from the IVR, the vendor may transmit new ringtones to the user periodically, charging her each time according to the billing information stored in the 20 user's account. Other implementations are within the scope of the following claims. For example, instead of purchasing ringtones, a user could use the IVR to subscribe to a service that sends periodic text messages on some subject, e.g., daily bible verses or news headlines. A user could use the IVR to purchase games, wallpaper, or other 25 downloadable digital media. In the claims which follow and in the preceding description of the invention, except where the context requires otherwise due to express language or necessary implication, the word "comprise" or variations such as "comprises" or "comprising" is used in an inclusive sense, i.e. to specify the presence of the stated features but not to preclude the presence or 30 addition of further features in various embodiments of the invention. 15 3157938_1 (GHatr.m) P77737AU.1 5 It is to be understood that, if any prior art publication is referred to herein, such reference does not constitute an admission that the publication forms a part of the common general knowledge in the art, in Australia or any other country. 16 31579381 (GHMafers) P77737AU.1

Claims (12)

  1. 3. The method of claim 1 or 2 in which the user authentication information is 25 transmitted to the user over a channel other than a voice channel used for the voice communication.
  2. 4. The method of any one of claims 1 to 3 in which the user authentication information is transmitted to the user over a message system that transmits electronic 30 messages to and from the mobile device.
  3. 5. The method of any one of the preceding claims in which the user authentication information is transmitted to the user over Short Message Service. 35 6. The method of any one of claims 1 to 4 in which the user authentication information is transmitted to the user over email. 17 5143238_1 (GHMatters) P77737.AU.1 5
  4. 7. The method of any one of the preceding claims also including generating the user authentication information.
  5. 8. An apparatus comprising: 10 a server configured to: during a voice communication between a user's mobile device and an interactive response system, receive information that can be used to identify the user, based on the received information, transmit user authentication 15 information to the user, receive from the user the authentication information, and allow the user to access a service based on the authentication information, the accessing enabling the user to use only the user's voice and key selections on an interface of the user's mobile device to interactively specify 20 information that can be used to control delivery of content to a target device, the content being delivered separately from the interaction with the interactive response system, wherein at least one of the user authentication information transmitted to the user and the authentication information received from the user is encrypted. 25
  6. 9. The apparatus of claim 8 in which the server is configured to transmit the user authentication information over a message system that transmits electronic messages to and from the mobile device. 30 10. The apparatus of claim 8 in which the server is configured to transmit the user authentication information to the user over Short Message Service.
  7. 11. The apparatus of claim 8 in which the server is configured to transmit the user authentication information to the user over email. 35
  8. 12. A method of controlling delivery of content comprising: 18 5143238_1 (GHMatters) P77737.AU.1 5 receiving with a recognition module for an interactive response system, during a voice communication between a user's mobile device and the interactive response system, input in the form of audio, or selections on an interface of the user's mobile device; interpreting the input with the recognition module; 10 using the interpreted input to generate output that controls delivery of content to a visual display of, or a storage medium accessible by, a target device, the target device being the user's mobile device or another device.
  9. 13. An apparatus for controlling delivery of content comprising: 15 an interactive response system including: an interface for receiving input during a voice communication from a user's mobile device in the form of only audio, and selections from an interface of the user's mobile device, a recognition module receiving the input from the interface, the 20 recognition module interpreting the input, and a services interface used with the interpreted input to interact separately with a service provider to cause content to be delivered to a visual display of, or a storage medium accessible by, a target device, the target device being the user's mobile device or another device. 25
  10. 14. A method of user interaction with a response system comprising: receiving with a recognition module for an interactive response system, during a voice communication between a user's mobile device and the interactive response system, input in the form of audio, and selections from an interface of the 30 user's mobile device, interpreting the input with the recognition module; using the interpreted input to interact with a server through the Internet on behalf of the user's mobile device, the interaction causing content to be delivered to a visual display of, or a storage medium accessible by, a target device, the target device 35 being the user's mobile device or another device. 19 5143238_1 (GHMatters) P77737.AU.1 5 15. A method of controlling delivery of content comprising: receiving with a recognition module for an interactive response system, during a voice communication between a user's mobile device and the interactive response system, input in the form of audio, and selections on an interface of the user's mobile device, 10 interpreting the input with a recognition module that generates output that can be used to control a content delivery transaction, automatically obtaining information during the voice communication that identifies the user, and using the interpreted input and the information identifying the user to 15 facilitate the content delivery transaction.
  11. 16. A method of authenticating a user's access to a service comprising: receiving at a server, during a voice communication between a user's mobile device and an interactive response system, information that can be used to 20 identify the user of the mobile device, based on the received information, transmitting user authentication information accompanied by a token to the user through a message system, receiving back from the user the token in an intact condition, and allowing the user to access a service based on the condition of the token. 25
  12. 17. A method or an apparatus substantially as herein described with reference to one of more of the accompanying drawings. 20 5143238_1 (GHMatters) P77737.AU.1
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AU2006311709A AU2006311709B2 (en) 2005-11-07 2006-11-06 Service interfacing for telephony
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Citations (5)

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US5909491A (en) * 1996-11-06 1999-06-01 Nokia Mobile Phones Limited Method for sending a secure message in a telecommunications system
WO2001015462A1 (en) * 1999-08-23 2001-03-01 Nokia Corporation Sending initial password through an sms
US20040030906A1 (en) * 2002-06-20 2004-02-12 International Business Machines Corporation System and method for SMS authentication
US6925307B1 (en) * 2000-07-13 2005-08-02 Gtech Global Services Corporation Mixed-mode interaction
US6934535B2 (en) * 2002-12-02 2005-08-23 Nokia Corporation Privacy protection in a server

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5909491A (en) * 1996-11-06 1999-06-01 Nokia Mobile Phones Limited Method for sending a secure message in a telecommunications system
WO2001015462A1 (en) * 1999-08-23 2001-03-01 Nokia Corporation Sending initial password through an sms
US6925307B1 (en) * 2000-07-13 2005-08-02 Gtech Global Services Corporation Mixed-mode interaction
US20040030906A1 (en) * 2002-06-20 2004-02-12 International Business Machines Corporation System and method for SMS authentication
US6934535B2 (en) * 2002-12-02 2005-08-23 Nokia Corporation Privacy protection in a server

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