AU2009100939C4 - Bermel Secure Self Serve Public Access Solution - Google Patents

Bermel Secure Self Serve Public Access Solution Download PDF

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Publication number
AU2009100939C4
AU2009100939C4 AU2009100939A AU2009100939A AU2009100939C4 AU 2009100939 C4 AU2009100939 C4 AU 2009100939C4 AU 2009100939 A AU2009100939 A AU 2009100939A AU 2009100939 A AU2009100939 A AU 2009100939A AU 2009100939 C4 AU2009100939 C4 AU 2009100939C4
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AU
Australia
Prior art keywords
service
self
credit
serve kiosk
media
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AU2009100939A
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AU2009100939B4 (en
AU2009100939A4 (en
Inventor
Karen Heafey
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BERMEL BUSINESS SYSTEMS
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BERMEL BUSINESS SYSTEMS
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Priority claimed from AU2009903974A external-priority patent/AU2009903974A0/en
Application filed by BERMEL BUSINESS SYSTEMS filed Critical BERMEL BUSINESS SYSTEMS
Priority to AU2009100939A priority Critical patent/AU2009100939C4/en
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Classifications

    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F17/00Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/26Coin-freed apparatus for hiring articles; Coin-freed facilities or services for printing, stamping, franking, typing or teleprinting apparatus
    • G07F17/266Coin-freed apparatus for hiring articles; Coin-freed facilities or services for printing, stamping, franking, typing or teleprinting apparatus for the use of a photocopier or printing device
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00Payment architectures, schemes or protocols
    • G06Q20/08Payment architectures
    • G06Q20/18Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F17/00Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/0014Coin-freed apparatus for hiring articles; Coin-freed facilities or services for vending, access and use of specific services not covered anywhere else in G07F17/00
    • G07F17/0021Access to services on a time-basis
    • G07F17/0028Use of a wired telephone or public communication device

Abstract

Abstract A System for Authorising the Use of a Service There is disclosed a system (100) for authorising the use of a service. The system (100) 5 comprises a self-serve kiosk (105); one or more service terminals (110) in communication with the self-serve kiosk (105); and a payment receiving device (115) in communication with the self-serve kiosk (105). The self-serve kiosk (105) is adapted to receive request data representing a request for the use of the service; deduct credit as payment for the use of the service from a credit bearing media (120) via the payment receiving device (115); and send 10 authorisation data to one of the one or more service terminals (110) representing authorisation for the use of the service.

Description

A System for Authorising the Use of a Service Field of the Invention The present invention relates to a system for authorising the use of a service. 5 The invention has been developed predominantly for anonymous users to use public service terminals such as public print, copy, scan, photo development, fax and telephone services in a "public office" environment and will be described hereinafter with reference to this application. However, it will be appreciated that the invention is not limited to this particular field of use. 10 Background The recent emergence of the "public office" allows customers shared access to office services, such as photocopying, printing, faxing and the like. According to existing arrangements, a customer will typically prepay for a service and receive a receipt or authorisation number for the use of the service. Using the receipt as evidence, or 15 the authorisation number as authorisation, the customer is then able to activate a service terminal to perform the service. However, such systems require staff supervision which is expensive. In an attempt to remove staff intervention, some arrangements allow office services for pre-approved or authorised customers. However, customers may generally not wish partake in a time consuming 20 registration process, especially for low volume or once-off transactions. It is to be understood that, if any prior art information is referred to herein, such reference does not constitute an admission that the information forms part of the common general knowledge in the art, in Australia or any other country. Summary 25 The claimed invention seeks to provide a system for authorising the use of a service which will overcome or substantially ameliorate at least some of the deficiencies of the prior art, or to at least provide an alternative. According to one aspect of the present invention, there is provided a system for authorising 30 the use of a service, the system comprising: a self-serve kiosk; a network one or more service terminals in communication with the self-serve kiosk across the network; and a payment receiving device in communication with the self-serve kiosk; wherein the self-serve kiosk is adapted to: 5 receive request data representing a request for the use of the service; deduct credit as payment for the use of the service from a credit bearing media via the payment receiving device; and send authorisation data to one of the one or more service terminals representing authorisation for the use of the service. 10 Advantageously, the system allows for customer access to services without the need for substantial manager supervision, thereby reducing the cost of deploying the system. Furthermore, the use of a payment receiving terminal operable to deduct credit from a credit bearing media advantageously allows a customer to access a service in an anonymous manner, without having to be registered with the system. Furthermore, the self-serve kiosk 15 advantageously allows a customer to select the requisite services without requiring staff intervention, thereby further reducing costs. Further advantageously, the payment receiving device allows for the secure handling of credit transactions, thereby reducing loss due to error or fraud. Preferably, the system further comprises: 20 an electronic funds transfer system adapted to load credit onto the credit bearing media in accordance with an electronic funds transfer. Advantageously, the system is adapted to allow customers to recharge credit bearing media in a cashless and secure manner. Further advantageously, new customers may be provided with credit bearing media for subsequent recharge and use. 25 Preferably, at least one of the one or more service terminals comprise a media interface adapted for receiving media data from a media data bearing device. Advantageously, the system is adapted to allow users to use services in relation to customer generated media, such as photo printing and the like. Preferably, the self-serve kiosk and one or more service terminals are coupled to a network 30 selected from the set of networks comprising wired networks including Ethernet, public switched telephone, asymmetric digital subscriber line and Integrated Services Digital Network wired networks and wireless networks including 802.11, general packet radio service, infra-red and Bluetooth wireless networks. 2 Advantageously, the system is adapted for deployment a diverse range of network topologies including existing or custom built networks, arranged across local or wide areas. Preferably, the self-serve kiosk and one or more service terminals are in communication across a network selected from the set of networks comprising local-area and wide-area 5 networks. Advantageously, the system allows for self-serve kiosks and service terminals to be deployed in one or more locations. Furthermore, the system allows for administration and monitoring equipment to be deployed at remote locations to monitor and facilitate the authorisation of services. 10 Other aspects of the invention are also disclosed. Brief Description of the Drawings Notwithstanding any other forms which may fall within the scope of the present invention, preferred embodiments of the invention will now be described, by way of example only, with reference to the accompanying drawings in which: 15 Fig. 1 shows a system for authorising the use of a service in accordance with a preferred embodiment of the present invention; and Fig 2. shows the steps of an exemplary method for authorising a service using the system of Fig. 1. Detailed Description of Specific Embodiments 20 It should be noted in the following description that like or the same reference numerals in different embodiments denote the same or similar features. Fig. 1 shows a system 100 for authorising the use of a service. In one embodiment, the system 100 is applicable to the "public office" environment to enable ease of use and secure user pay cost recovery without the need for manual supervision. 25 The system comprises a self-serve kiosk 105, preferably coupled to a display device, and one or more service terminals in communication with the self-serve kiosk 105. As is shown in Fig. 1, the self-serve kiosk 105 and one or more service terminals 110 may be in communication across a network 125 such as a local area network, wide area network, the Internet and the like. Preferably the network 125 implements a virtual private network for 30 security purposes. In this manner the self-serve kiosk 105 and one or more service terminals 110 may be collocated, or located in geographically remote locations 155. 3 Furthermore, the self-serve kiosk 105 and service terminals 110 may be located in a plurality of locations 155. For example, a franchiser may implement the system 100 at one or more franchisee locations 115. In this manner, the franchiser may furthermore deploy an administration node 145 at the franchiser head office to manage and record service usage. 5 Similarly, the provider of the system 100 may deploy a kiosk support terminal 135 to support the one or more self-serve kiosks 105 at different locations 155, such as recording software errors, providing software updates and the like. The network 125 may be a wired network, such as an EthernetTM network, or a wireless network such as a BluetoothTM, 802.11, general packet radio service wireless network and 10 the like. In an alternative embodiment, the self-serve kiosk 105 and one or more service terminals 125 may be coupled directly, such as using a serial communication interface. Preferably, at least one of the one or more service terminals 105 is a photocopier, printer, fax device and the like. However, in various embodiments the self-serve kiosk105 may take the 15 form of a vending machine, access controller device, time registration device, cash registers and the like, including a combination thereof. Also provided is a payment receiving device 115 in communication with the self-serve kiosk 105. The payment receiving device 115 is adapted for managing credit according to a credit bearing media 120. 20 In one embodiment, the credit-bearing media 120 is a contactless smart card or a proximity card and the payment receiving device 115 is a corresponding contactless smart card or proximity card reader device. In one embodiment, the contactless smart card is a MiFareTM card. In this manner, the credit-bearing media 120 is adapted to store a credit amount in memory and the payment receiving device 115 is adapted to deduct credit from the credit 25 bearing media 120 as payment for the use of a service as described below. For example, a customer may load $10 of credit onto the credit-bearing media 120. Subsequently, if the customer requests a service costing 10c, such as for photocopying a page, the payment receiving device 115 is adapted to deduct 10c of credit such that the credit reflected in the credit-bearing media 120 is $9.90. In one embodiment, the storage of 30 credit in the memory of the credit-bearing media 120 may be encrypted or hashed for fraud prevention measures. Note that in certain embodiments, the credit-bearing media 120 need not store data representative of a credit amount. For example, the credit-bearing media 120 may simply store data representing a user or a card number. In this manner, upon reading of the credit 4 bearing media 120 by the payment receiving device 115, the system 100 may be adapted to retrieve the credit amount from a database coupled to the system. In various embodiments, the credit-bearing media may not necessarily take the form of a card, but may take the form of a chip embedded in a mobile communication device, for 5 example. As is evident from the system arrangement described herein, the system 100 forms a new technically innovative solution for public access to services and services in the public domain. As such, in one embodiment, the system 100 is applicable to address the needs of public access to print, copy, scan, photo development, fax, telephone services and the like in 10 a "public office" environment to enable ease of use and secure user pay cost recovery without the need for staff supervision. The self-serve kiosk 105 is adapted to receive request data representing a request for the use of the service, deduct credit as payment for the use of the service from a credit bearing media 120 via the payment receiving device 115; and send authorisation data to one of the 15 one or more service terminals 110 representing authorisation for the use of the service. According to one embodiment, the system 100 further comprises an electronic funds transfer terminal 130 adapted to load credit onto the credit bearing media in accordance with an electronic funds transfer. The electronic funds transfer terminal 130 may be adapted to interface with a bank 140. In one embodiment, of the electronic funds transfer terminal 130 20 meets with the technical and operability specifications in the Commonwealth electronic funds transfer Code of Conduct such that the electronic funds transfer terminal 130 device may be left unattended without being subject to fraudulent scanning devices. In one embodiment, the electronic funds transfer terminal 130 is provided with a display device such that the operation of the electronic funds transfer terminal 130 is controlled by 25 way of the user prompts. In an alternative embodiment, the operation of the electronic funds transfer terminal 130 is controlled by way of user prompts displayed on the display device of the self-serve kiosk 105 alternatively or in combination with the user prompts displayed on the display device of the electronic funds transfer terminal 130. The system 100 may be adapted to store records relating to any electronic funds transfer transactions. 30 According to another embodiment, at least one of the one or more service terminals 110 comprise a media interface adapted for receiving media data from a media data bearing device. 5 According to another embodiment, the self-serve kiosk 105 and one or more service terminals 110 are in communication across a network selected from the set of networks comprising local-area and wide-area networks. According to another embodiment, the self-serve kiosk 105 and one or more service 5 terminals 110 are in communication across a wide-area network. The self-serve kiosk 105 may be provided with a user friendly and intuitive interface and ergonomical design so as to be capable of being left unattended. In one embodiment, the self-serve kiosk 105 is provided with an 18 inch touch screen in encasing moulded according to the application. Furthermore, the self-serve kiosk 105 may be provided with a graphical 10 user interface that is customisable in colour schema, text, verbal and non-verbalised "loop back" intuitive instructions reducing the possibility of financial error due to user indecision. In this manner, the steps of a first transaction completed by a first user may differ from the steps of a second transaction completed by a second user. Fig 2. shows the steps of an exemplary method 200 for authorising a service. The method 15 200 starts at step 205 where a customer interacts with the self-server kiosk 105. In this step, the self-serve kiosk 105 will prompt the customer to insert a media data bearing device 150 such as a universal serial bus device or compact disk into a media reading device coupled to the self-serve kiosk 105. Note that in one embodiment, the media reading device may be coupled to a service terminal 110. Also, note that in various embodiments, a customer would 20 not load media data into the system 100, such as where a customer wished to make use of a fax machine for example. At step 210, the media data is presented to the customer on the display device of the self serve kiosk 105 for selection. For example, the customer will select one or more photographs, portable document format (PDF), Microsoft OfficeTM Files such as 25 Word/Excel/PowerPoint/Publisher, Apple MaCTM Files and the like At step 215, the customer requests a service. For example, the customer could select to print three photographs in 8x6" and one photograph in A4, both having matt finish. At step 220, the system 100 is adapted to calculate the cost for the service. Using the example above, the system 100 could calculate that the cost for the service is $5.49. In this 30 manner, the self-serve kiosk 105 will prompt the customer to swipe the credit bearing media 120 across the payment receiving device 115 so as to deduct the credit as payment. At step 225, once the payment had been received, the self-serve kiosk 105 is adapted to authorise the service terminal 110 to perform the service. Using the example above, the self 6 serve kiosk 105 may be adapted to send the media data of the selected photographs to the service terminal 100 for printing. Interpretation Wireless: 5 The invention may be embodied using devices conforming to other network standards and for other applications, including, for example other WLAN standards and other wireless standards. Applications that can be accommodated include IEEE 802.11 wireless LANs and links, and wireless Ethernet. In the context of this document, the term "wireless" and its derivatives may be used to 10 describe circuits, devices, systems, methods, techniques, communications channels, etc., that may communicate data through the use of modulated electromagnetic radiation through a non-solid medium. The term does not imply that the associated devices do not contain any wires, although in some embodiments they might not. In the context of this document, the term "wired" and its derivatives may be used to describe circuits, devices, systems, methods, 15 techniques, communications channels, etc., that may communicate data through the use of modulated electromagnetic radiation through a solid medium. The term does not imply that the associated devices are coupled by electrically conductive wires. Processes: Unless specifically stated otherwise, as apparent from the following discussions, it is 20 appreciated that throughout the specification discussions utilising terms such as "processing", "computing", "calculating", "determining", "analysing" or the like, refer to the action and/or processes of a computer or computing system, or similar electronic computing device, that manipulate and/or transform data represented as physical, such as electronic, quantities into other data similarly represented as physical quantities. 25 Processor: In a similar manner, the term "processor" may refer to any device or portion of a device that processes electronic data, e.g., from registers and/or memory to transform that electronic data into other electronic data that, e.g., may be stored in registers and/or memory. A "computer" or a "computing device" or a "computing machine" or a "computing platform" may 30 include one or more processors. The methodologies described herein are, in one embodiment, performable by one or more processors that accept computer-readable (also called machine-readable) code containing a set of instructions that when executed by one or more of the processors carry out at least one of the methods described herein. Any processor capable of executing a set of 7 instructions (sequential or otherwise) that specify actions to be taken are included. Thus, one example is a typical processing system that includes one or more processors. The processing system further may include a memory subsystem including main RAM and/or a static RAM, and/or ROM. 5 Computer-Readable Medium: Furthermore, a computer-readable carrier medium may form, or be included in a computer program product. A computer program product can be stored on a computer usable carrier medium, the computer program product comprising a computer readable program means for causing a processor to perform a method as described herein. 10 Networked or Multi/le Processors: In alternative embodiments, the one or more processors operate as a standalone device or may be connected, e.g., networked to other processor(s), in a networked deployment, the one or more processors may operate in the capacity of a server or a client machine in server client network environment, or as a peer machine in a peer-to-peer or distributed network 15 environment. The one or more processors may form a web appliance, a network router, switch or bridge, or any machine capable of executing a set of instructions (sequential or otherwise) that specify actions to be taken by that machine. Note that while some diagram(s) only show(s) a single processor and a single memory that carries the computer-readable code, those in the art will understand that many of the 20 components described above are included, but not explicitly shown or described in order not to obscure the inventive aspect. For example, while only a single machine is illustrated, the term "machine" shall also be taken to include any collection of machines that individually or jointly execute a set (or multiple sets) of instructions to perform any one or more of the methodologies discussed herein. 25 Additional Embodiments: Thus, one embodiment of each of the methods described herein is in the form of a computer readable carder medium carrying a set of instructions, e.g., a computer program that are for execution on one or more processors. Thus, as will be appreciated by those skilled in the art, embodiments of the present invention may be embodied as a method, an apparatus such 30 as a special purpose apparatus, an apparatus such as a data processing system, or a computer-readable carrier medium. The computer-readable carrier medium carries computer readable code including a set of instructions that when executed on one or more processors cause a processor or processors to implement a method. Accordingly, aspects of the present invention may take the form of a method, an entirely hardware embodiment, 35 an entirely software embodiment or an embodiment combining software and hardware 8 aspects. Furthermore, the present invention may take the form of carrier medium (e.g., a computer program product on a computer-readable storage medium) carrying computer readable program code embodied in the medium. Carrier Medium: 5 The software may further be transmitted or received over a network via a network interface device. While the carrier medium is shown in an example embodiment to be a single medium, the term "carrier medium" should be taken to include a single medium or multiple media (e.g., a centralized or distributed database, and/or associated caches and servers) that store the one or more sets of instructions. The term "carrier medium" shall also be taken 10 to include any medium that is capable of storing, encoding or carrying a set of instructions for execution by one or more of the processors and that cause the one or more processors to perform any one or more of the methodologies of the present invention. A carrier medium may take many forms, including but not limited to, non-volatile media, volatile media, and transmission media. 15 Implementation: It will be understood that the steps of methods discussed are performed in one embodiment by an appropriate processor (or processors) of a processing (i.e., computer) system executing instructions (computer-readable code) stored in storage. It will also be understood that the invention is not limited to any particular implementation or programming technique 20 and that the invention may be implemented using any appropriate techniques for implementing the functionality described herein. The invention is not limited to any particular programming language or operating system. Means For Carrying out a Method or Function Furthermore, some of the embodiments are described herein as a method or combination of 25 elements of a method that can be implemented by a processor of a processor device, computer system, or by other means of carrying out the function. Thus, a processor with the necessary instructions for carrying out such a method or element of a method forms a means for carrying out the method or element of a method. Furthermore, an element described herein of an apparatus embodiment is an example of a means for carrying out the function 30 performed by the element for the purpose of carrying out the invention. Connected Similarly, it is to be noticed that the term connected, when used in the claims, should not be interpreted as being limitative to direct connections only. Thus, the scope of the expression a device A connected to a device B should not be limited to devices or systems wherein an 35 output of device A is directly connected to an input of device B. It means that there exists a 9 path between an output of A and an input of B which may be a path including other devices or means. "Connected" may mean that two or more elements are either in direct physical or electrical contact, or that two or more elements are not in direct contact with each other but yet still co-operate or interact with each other. 5 Embodiments: Reference throughout this specification to "one embodiment" or "an embodiment" means that a particular feature, structure or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, appearances of the phrases "in one embodiment" or "in an embodiment" in various places throughout this 10 specification are not necessarily all referring to the same embodiment, but may. Furthermore, the particular features, structures or characteristics may be combined in any suitable manner, as would be apparent to one of ordinary skill in the art from this disclosure, in one or more embodiments. Similarly it should be appreciated that in the above description of example embodiments of 15 the invention, various features of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the disclosure and aiding in the understanding of one or more of the various inventive aspects. This method of disclosure, however, is not to be interpreted as reflecting an intention that the claimed invention requires more features than are expressly recited in each claim. Rather, as the 20 following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the Detailed Description of Specific Embodiments are hereby expressly incorporated into this Detailed Description of Specific Embodiments, with each claim standing on its own as a separate embodiment of this invention. 25 Furthermore, while some embodiments described herein include some but not other features included in other embodiments, combinations of features of different embodiments are meant to be within the scope of the invention, and form different embodiments, as would be understood by those in the art. For example, in the following claims, any of the claimed embodiments can be used in any combination. 30 Different Instances of Objects As used herein, unless otherwise specified the use of the ordinal adjectives "first", "second", "third", etc., to describe a common object, merely indicate that different instances of like objects are being referred to, and are not intended to imply that the objects so described must be in a given sequence, either temporally, spatially, in ranking, or in any other manner. 10 Specific Details In the description provided herein, numerous specific details are set forth. However, it is understood that embodiments of the invention may be practiced without these specific details. In other instances, well-known methods, structures and techniques have not been 5 shown in detail in order not to obscure an understanding of this description. Terminology In describing the preferred embodiment of the invention illustrated in the drawings, specific terminology will be resorted to for the sake of clarity. However, the invention is not intended to be limited to the specific terms so selected, and it is to be understood that each specific 10 term includes all technical equivalents which operate in a similar manner to accomplish a similar technical purpose. Terms such as "forward", "rearward", "radially", "peripherally", "upwardly", "downwardly", and the like are used as words of convenience to provide reference points and are not to be construed as limiting terms. Comprising and Including 15 In the claims which follow and in the preceding description of the invention, except where the context requires otherwise due to express language or necessary implication, the word 'comprise" or variations such as "comprises" or "comprising" are used in an inclusive sense, i.e. to specify the presence of the stated features but not to preclude the presence or addition of further features in various embodiments of the invention. 20 Any one of the terms: including or which includes or that includes as used herein is also an open term that also means including at least the elements/features that follow the term, but not excluding others. Thus, including is synonymous with and means comprising. Scope of Invention Thus, while there has been described what are believed to be the preferred embodiments of 25 the invention, those skilled in the art will recognize that other and further modifications may be made thereto without departing from the spirit of the invention, and it is intended to claim all such changes and modifications as fall within the scope of the invention. For example, any formulas given above are merely representative of procedures that may be used. Functionality may be added or deleted from the block diagrams and operations may be 30 interchanged among functional blocks. Steps may be added or deleted to methods described within the scope of the present invention. Although the invention has been described with reference to specific examples, it will be appreciated by those skilled in the art that the invention may be embodied in many other forms. 11 Industrial Applicability It is apparent from the above, that the arrangements described are applicable to the self service industry. 12

Claims (5)

1. A system for authorising the use of a service, the system comprising: a self-serve kiosk; a network; one or more service terminals in communication with the self-serve kiosk across the network; a payment receiving device in communication with the self-serve kiosk; wherein, in use, the self-serve kiosk is adapted to: receive a request for use of the service; deduct credit as payment for the use of the service from a credit bearing media via the payment receiving device; and authorise one of the one or more service terminals for the use of the service; and an electronic funds transfer system adapted to load credit onto the credit bearing media in accordance with an electronic funds transfer.
2. A system as claimed in claim 1, further comprising a media interface in communication with the self-serve kiosk adapted for receiving media data from a media data bearing device.
3. A system as claimed in claim 2, wherein the one or more service terminals are printing terminals.
4. A system as claimed in claim 1, wherein the electronic funds transfer means comprises an unattended terminal.
5. A system as claimed in claim 3, wherein authorising one of the one or more service terminals for the use of the service comprises sending the media data to the printing terminals. 13
AU2009100939A 2009-08-21 2009-09-14 Bermel Secure Self Serve Public Access Solution Ceased AU2009100939C4 (en)

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