AU2001261258A1 - Help desk systems and methods for use with communications networks - Google Patents

Help desk systems and methods for use with communications networks

Info

Publication number
AU2001261258A1
AU2001261258A1 AU2001261258A AU6125801A AU2001261258A1 AU 2001261258 A1 AU2001261258 A1 AU 2001261258A1 AU 2001261258 A AU2001261258 A AU 2001261258A AU 6125801 A AU6125801 A AU 6125801A AU 2001261258 A1 AU2001261258 A1 AU 2001261258A1
Authority
AU
Australia
Prior art keywords
methods
communications networks
help desk
desk systems
systems
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001261258A
Inventor
Patrick A. Bosa
Jonathan P. Caron
David K. Taylor
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Aprisma Management Technology Inc
Original Assignee
Aprisma Management Technology Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Aprisma Management Technology Inc filed Critical Aprisma Management Technology Inc
Publication of AU2001261258A1 publication Critical patent/AU2001261258A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0793—Remedial or corrective actions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
    • H04L41/5074—Handling of user complaints or trouble tickets
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/50—Testing arrangements
AU2001261258A 2000-05-05 2001-05-07 Help desk systems and methods for use with communications networks Abandoned AU2001261258A1 (en)

Applications Claiming Priority (7)

Application Number Priority Date Filing Date Title
US20229900P 2000-05-05 2000-05-05
US20229600P 2000-05-05 2000-05-05
US20230000P 2000-05-05 2000-05-05
US30202300 2000-05-05
US60202296 2000-05-05
US60202299 2000-05-05
PCT/US2001/014766 WO2001086775A1 (en) 2000-05-05 2001-05-07 Help desk systems and methods for use with communications networks

Publications (1)

Publication Number Publication Date
AU2001261258A1 true AU2001261258A1 (en) 2001-11-20

Family

ID=27394408

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001261258A Abandoned AU2001261258A1 (en) 2000-05-05 2001-05-07 Help desk systems and methods for use with communications networks

Country Status (3)

Country Link
US (1) US7281170B2 (en)
AU (1) AU2001261258A1 (en)
WO (1) WO2001086775A1 (en)

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