AT235773T - Voice portal host computer and process - Google Patents

Voice portal host computer and process

Info

Publication number
AT235773T
AT235773T AT00110430T AT00110430T AT235773T AT 235773 T AT235773 T AT 235773T AT 00110430 T AT00110430 T AT 00110430T AT 00110430 T AT00110430 T AT 00110430T AT 235773 T AT235773 T AT 235773T
Authority
AT
Austria
Prior art keywords
process
host computer
voice portal
portal host
voice
Prior art date
Application number
AT00110430T
Other languages
German (de)
Inventor
Kommer Robert Van
Original Assignee
Swisscom Ag
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Swisscom Ag filed Critical Swisscom Ag
Priority to EP20000110430 priority Critical patent/EP1156649B1/en
Publication of AT235773T publication Critical patent/AT235773T/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services, time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
AT00110430T 2000-05-16 2000-05-16 Voice portal host computer and process AT235773T (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP20000110430 EP1156649B1 (en) 2000-05-16 2000-05-16 Voice portal hosting system and method

Publications (1)

Publication Number Publication Date
AT235773T true AT235773T (en) 2003-04-15

Family

ID=8168737

Family Applications (1)

Application Number Title Priority Date Filing Date
AT00110430T AT235773T (en) 2000-05-16 2000-05-16 Voice portal host computer and process

Country Status (4)

Country Link
US (1) US8457970B2 (en)
EP (1) EP1156649B1 (en)
AT (1) AT235773T (en)
DE (1) DE60001809T2 (en)

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US7213027B1 (en) 2000-03-21 2007-05-01 Aol Llc System and method for the transformation and canonicalization of semantically structured data
US7334050B2 (en) * 2000-06-07 2008-02-19 Nvidia International, Inc. Voice applications and voice-based interface
US6785647B2 (en) * 2001-04-20 2004-08-31 William R. Hutchison Speech recognition system with network accessible speech processing resources
US20030120626A1 (en) * 2001-12-20 2003-06-26 Koninklijke Philips Electronics N.V. Voice-enabled, consumer transaction system
EP1337097A1 (en) 2002-02-19 2003-08-20 Siemens Aktiengesellschaft Efficient utilisation of an IVR resource within a telecommunications switch
US7451207B2 (en) * 2002-06-28 2008-11-11 Intel Corporation Predictive provisioning of media resources
US20040010408A1 (en) * 2002-07-10 2004-01-15 Mani Babu V. Method and system for identifying a caller based on voice recognition
US6876727B2 (en) * 2002-07-24 2005-04-05 Sbc Properties, Lp Voice over IP method for developing interactive voice response system
US7571100B2 (en) * 2002-12-03 2009-08-04 Speechworks International, Inc. Speech recognition and speaker verification using distributed speech processing
US6996211B2 (en) 2002-12-23 2006-02-07 Sbc Properties, L.P. Voice over IP method of determining caller identification
US7221753B2 (en) * 2003-03-04 2007-05-22 Verizon Business Global Llc Method and system for providing network interactive voice response with intelligent call routing integration
DE502004005605D1 (en) 2003-03-21 2008-01-10 Siemens Ag A method and apparatus for providing and efficient use of resources for generating and outputting information in packet-based networks
DE502004003157D1 (en) * 2003-07-18 2007-04-19 Siemens Ag Individual service provider-specific update or redesign of announcement and dialog services
GB2409560B (en) * 2003-12-23 2007-07-25 Ibm Interactive speech recognition model
US7751535B2 (en) * 2004-04-28 2010-07-06 Nuance Communications, Inc. Voice browser implemented as a distributable component
US8626513B2 (en) 2004-07-30 2014-01-07 At&T Intellectual Property I, L.P. Centralized biometric authentication
US7254383B2 (en) 2004-07-30 2007-08-07 At&T Knowledge Ventures, L.P. Voice over IP based biometric authentication
US7107220B2 (en) * 2004-07-30 2006-09-12 Sbc Knowledge Ventures, L.P. Centralized biometric authentication
US8369230B1 (en) 2004-12-22 2013-02-05 At&T Intellectual Property Ii, L.P. Method and apparatus for determining a direct measure of quality in a packet-switched network
US7440894B2 (en) * 2005-08-09 2008-10-21 International Business Machines Corporation Method and system for creation of voice training profiles with multiple methods with uniform server mechanism using heterogeneous devices
US20090220056A1 (en) * 2005-12-06 2009-09-03 Daniel John Simpson Interactive Natural Language Calling System
US8700902B2 (en) 2006-02-13 2014-04-15 At&T Intellectual Property I, L.P. Methods and apparatus to certify digital signatures
US9288316B2 (en) 2007-11-23 2016-03-15 Foncloud, Inc. System and method for eliminating hold-time in phone calls
US9270817B2 (en) 2007-11-23 2016-02-23 Foncloud, Inc. Method for determining the on-hold status in a call
US8908847B2 (en) 2007-11-23 2014-12-09 Foncloud, Inc. System and method for deep dialing phone systems
US9386151B2 (en) 2007-11-23 2016-07-05 Foncloud, Inc. System and method for replacing hold-time with a call-back in a contact center environment
US8515028B2 (en) 2007-11-23 2013-08-20 Foncloud, Inc. System and method for externally mapping an Interactive Voice Response menu
WO2009114501A1 (en) * 2008-03-10 2009-09-17 Foncloud, Inc. System and method for deep dialing phone systems
US8229081B2 (en) * 2008-04-24 2012-07-24 International Business Machines Corporation Dynamically publishing directory information for a plurality of interactive voice response systems
US8073112B2 (en) * 2008-07-02 2011-12-06 International Business Machines Corporation Method and system to manage multiple IVRs

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US5309355A (en) * 1984-05-24 1994-05-03 Lockwood Lawrence B Automated sales system
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US5345501A (en) * 1991-07-15 1994-09-06 Bell Atlantic Network Services, Inc. Telephone central office based method of and system for processing customer orders
US6061433A (en) * 1995-10-19 2000-05-09 Intervoice Limited Partnership Dynamically changeable menus based on externally available data
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US6073101A (en) * 1996-02-02 2000-06-06 International Business Machines Corporation Text independent speaker recognition for transparent command ambiguity resolution and continuous access control
US5915001A (en) * 1996-11-14 1999-06-22 Vois Corporation System and method for providing and using universally accessible voice and speech data files
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US6088669A (en) * 1997-01-28 2000-07-11 International Business Machines, Corporation Speech recognition with attempted speaker recognition for speaker model prefetching or alternative speech modeling
US6094635A (en) * 1997-09-17 2000-07-25 Unisys Corporation System and method for speech enabled application
US6487277B2 (en) * 1997-09-19 2002-11-26 Siemens Information And Communication Networks, Inc. Apparatus and method for improving the user interface of integrated voice response systems
US6341264B1 (en) * 1999-02-25 2002-01-22 Matsushita Electric Industrial Co., Ltd. Adaptation system and method for E-commerce and V-commerce applications
US6604075B1 (en) * 1999-05-20 2003-08-05 Lucent Technologies Inc. Web-based voice dialog interface
US6792086B1 (en) * 1999-08-24 2004-09-14 Microstrategy, Inc. Voice network access provider system and method
US6707889B1 (en) * 1999-08-24 2004-03-16 Microstrategy Incorporated Multiple voice network access provider system and method
US6658093B1 (en) * 1999-09-13 2003-12-02 Microstrategy, Incorporated System and method for real-time, personalized, dynamic, interactive voice services for travel availability information
US6510417B1 (en) * 2000-03-21 2003-01-21 America Online, Inc. System and method for voice access to internet-based information
US6658414B2 (en) * 2001-03-06 2003-12-02 Topic Radio, Inc. Methods, systems, and computer program products for generating and providing access to end-user-definable voice portals

Also Published As

Publication number Publication date
US20010055370A1 (en) 2001-12-27
US8457970B2 (en) 2013-06-04
DE60001809D1 (en) 2003-04-30
EP1156649A1 (en) 2001-11-21
DE60001809T2 (en) 2004-03-11
EP1156649B1 (en) 2003-03-26

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